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BSOD when enabling wireless

Author
8 Oct 2007 11:42 PM
Gary Fritz
I took my laptop on a business trip, and tried to access open wifi spots at
LAX and SFO.  Both times I got a BSOD as soon as I enabled wireless, with
the error message IRQL_NOT_LESS_OR_EQUAL.  So that was annoying that I
couldn't use wifi, but it was even more annoying that I could only boot up
in safe mode w/o networking after that -- and without networking I couldn't
disable my wireless connection, so I was limited to safe mode until I got
out of range of the wifi.

* Any guesses why the airport wifi spots are killing my system?  I've used
wireless at home with our WRT54G router with no problems.  Laptop is XP
Home SP2.

* Is there any way to disable wireless while in safe mode, so I could boot
up normally without wireless?

Thanks,
Gary

Author
9 Oct 2007 12:35 AM
Robert L (MS-MVP)
I would check if there is any new driver for the NIC. Or this post may help,

Wireless BSOD DRIVER_IRQL_NOT_LESS_OR_EQUAL
http://www.chicagotech.net/netforums/viewtopic.php?p=3019#3019

--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com


Show quote
"Gary Fritz" <fritz***@xxxfrii.com> wrote in message
news:Xns99C3B42E65ECCfritzfriicom@216.168.3.50...
>I took my laptop on a business trip, and tried to access open wifi spots at
> LAX and SFO.  Both times I got a BSOD as soon as I enabled wireless, with
> the error message IRQL_NOT_LESS_OR_EQUAL.  So that was annoying that I
> couldn't use wifi, but it was even more annoying that I could only boot up
> in safe mode w/o networking after that -- and without networking I
> couldn't
> disable my wireless connection, so I was limited to safe mode until I got
> out of range of the wifi.
>
> * Any guesses why the airport wifi spots are killing my system?  I've used
> wireless at home with our WRT54G router with no problems.  Laptop is XP
> Home SP2.
>
> * Is there any way to disable wireless while in safe mode, so I could boot
> up normally without wireless?
>
> Thanks,
> Gary
Author
9 Oct 2007 4:49 AM
Gary Fritz
"Robert L \(MS-MVP\)" <nore***@chicagotech.net> wrote:
> I would check if there is any new driver for the NIC. Or this post may
> help,
>
> Wireless BSOD DRIVER_IRQL_NOT_LESS_OR_EQUAL
> http://www.chicagotech.net/netforums/viewtopic.php?p=3019#3019

That post seems specific to a Belkin device.  I've done a fair amount of
surfing and this IRQL_NLOE error seems to be pretty device-specific most of
the time.

This is a Compaq Evo N610c laptop with the WLAN MultiPort W200 wireless
adapter, running WinXP Pro.  I already have the most recent driver for the
W200, version 7.86.19.3708 (according to
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?
lang=en&cc=us&prodNameId=316666&prodTypeId=321957&prodSeriesId=316664
&swLang=8&taskId=135&swEnvOID=1093#11395).

Gary
Author
9 Oct 2007 3:16 PM
Robert L (MS-MVP)
If you already have a new driver, it could be conflict with other hardware
or software. If you do clean boot (not safe mode), do you have the same
issue?

--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com


Show quote
"Gary Fritz" <fritz***@xxxfrii.com> wrote in message
news:Xns99C3E83BBFF1Efritzfriicom@216.168.3.50...
> "Robert L \(MS-MVP\)" <nore***@chicagotech.net> wrote:
>> I would check if there is any new driver for the NIC. Or this post may
>> help,
>>
>> Wireless BSOD DRIVER_IRQL_NOT_LESS_OR_EQUAL
>> http://www.chicagotech.net/netforums/viewtopic.php?p=3019#3019
>
> That post seems specific to a Belkin device.  I've done a fair amount of
> surfing and this IRQL_NLOE error seems to be pretty device-specific most
> of
> the time.
>
> This is a Compaq Evo N610c laptop with the WLAN MultiPort W200 wireless
> adapter, running WinXP Pro.  I already have the most recent driver for the
> W200, version 7.86.19.3708 (according to
> http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?
> lang=en&cc=us&prodNameId=316666&prodTypeId=321957&prodSeriesId=316664
> &swLang=8&taskId=135&swEnvOID=1093#11395).
>
> Gary
Author
9 Oct 2007 9:46 PM
Gary Fritz
"Robert L \(MS-MVP\)" <nore***@chicagotech.net> wrote:
> If you already have a new driver, it could be conflict with other
> hardware or software. If you do clean boot (not safe mode), do you
> have the same issue?

Yes.  Here's the typical sequence:

* Use wireless on home WRT54G.  No problems.
* Disable wireless.
* Go on business trip.
* During a layover (so far I've tried it in LAX and SFO), open up laptop to
get some work done.  No problems.
* Enable wireless.  Blam!  Immediate BSOD with IRQL_NLOE.
* Clean (normal) reboot.  Blam!  BSOD, generally about the time I get to
the login screen.
* At this point, the only way I can use the laptop is in safe mode w/o
networking.  Anything else gets the BSOD at bootup.
* Later, when I'm out of the airport, I can boot and use wireless without
problems.

So there appears to be something specific about the wireless environment at
the airport, different than the wireless environment at home with the
WRT54G.  Wireless at home works fine; wireless at the airport dies.  The
home WRT54G has WPA enabled whereas the airport wifi spots are unprotected,
but I doubt that's it.

I'd like to be able to use wireless at the airport.  Failing that, I'd at
least like to be able to disable wireless when it's in the BSOD state.  But
since I can only run in safe mode w/o networking, I can't disable wireless.

Gary
Author
10 Oct 2007 11:56 AM
Philip Doragh
Show quote
"Gary Fritz" <fritz***@xxxfrii.com> wrote in message
news:Xns99C4A06F44BA8fritzfriicom@216.168.3.50...
> So there appears to be something specific about the wireless environment
> at
> the airport, different than the wireless environment at home with the
> WRT54G.  Wireless at home works fine; wireless at the airport dies.  The
> home WRT54G has WPA enabled whereas the airport wifi spots are
> unprotected,
> but I doubt that's it.
>
> I'd like to be able to use wireless at the airport.  Failing that, I'd at
> least like to be able to disable wireless when it's in the BSOD state.
> But
> since I can only run in safe mode w/o networking, I can't disable
> wireless.
>
> Gary
Most likely the age of the W200 firmware and driver is the factor.  It is
most likely having problems with the additional information elements sent
along with probe responses form the latest WLAN APs. It is the fault of the
W200 for not ignoring what it does not understand.... but since the W200 has
long gone out of support and the chipset vendor (Agere) out of the WLAN
business... updates are a dead end.

I would try using the Fn-F2 key sequence that removes power to the MultiPort
slot to which the W200 attaches. Since the key sequence is handled
completely by the BIOS, it should work anytime after BIOS POST is done...
regardless of whether the OS is in a safe mode.

Phil
Author
11 Oct 2007 3:08 AM
Gary Fritz
> It is the fault of the W200 for not ignoring what it does not
> understand.... but since the W200 has long gone out of support and the
> chipset vendor (Agere) out of the WLAN business... updates are a dead
> end.

I suspect you're right.

> I would try using the Fn-F2 key sequence that removes power to the
> MultiPort slot to which the W200 attaches. Since the key sequence is
> handled completely by the BIOS, it should work anytime after BIOS POST
> is done... regardless of whether the OS is in a safe mode.

Ah, excellent idea!  I actually got this laptop second-hand so I didn't
even know Fn-F2 did that.  I'll give it a try on my trip this weekend.

Thanks!
Gary
Author
19 Oct 2007 12:30 AM
Colleen Howell
I'm getting the same problem with the IRQL_Not_Less_or_equal when I boot-up my 2004 Acer PC at work. When I'm at home, the wireless works fine. At work, I can only run in safe mode. Immediately upon enabling the wireless, I get the BSOD.

I'm interested in how to use the Fn-F2 command to, perhaps, solve this issue. Do I do it during boot-up, after it's booted ... Just wondering if it worked for you Gary.

Thanks!

Colleen

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