> I tried uninstalling (with CCleaner) Windows Live Family Safety as it wasn't
> used and I was having a tidy up, and then found that I couldn't get onto the
> internet. After a LOT of messing about I realised that a residual element of
> Family Safety was preventing access to the internet. Msg - "the Family Safety
> service has been disabled. Please ask the administrator for this computer to
> enable it. Until that's done, you will not be able to browse the Internet.."  
> I have tried reinstalling it and then enabling it, but can not do this
> offline, and cannot get online to enable it....... How do I get rid of this,
> how do I change settings on computer, how do I make the laptop allow the
> router to connect to the internet.....
> No problems with router (been through that, reset it, fine with other laptop
> and desktop)
> No problems with internet connection (been through that, online now !! :))
> No problems with network adaptor on laptop (been through that, updated and
> reinstalled)
> Connection says Access : Local Only (so laptop talking to router)
> Internet Explorer diagnosis no help
> Internet Explorer says ieframe.dll/dnserror.htm#
> Can not find Windows Live Family Safety Service in any service listing
> (couldn't run service.msc)
> Tried OneCareCleanUp - made no difference, reinstalled - did it all again....
> blah blah blah
> Run out of ideas. PLEASE HELP

"smlunatick" wrote:

> On Sep 27, 5:31 am, LottOzz <Lott***@discussions.microsoft.com> wrote:
> > "smlunatick" wrote:
> > > CCleaner was to only be used after running the correct uninstall
> > > process from within Add/Remove Programs.
> >
> > Ok, but what can I do to recover from this?
>
> Need to re-install from your original.
>

"pearl2u" wrote:

> I'm not able to connect to internet, hence I'm not able to re-install also
>
> "smlunatick" wrote:
>
> > On Sep 27, 5:31 am, LottOzz <Lott***@discussions.microsoft.com> wrote:
> > > "smlunatick" wrote:
> > > > CCleaner was to only be used after running the correct uninstall
> > > > process from within Add/Remove Programs.
> > >
> > > Ok, but what can I do to recover from this?
> >
> > Need to re-install from your original.
> >