D-Link DI-524 frequently losing connection

13 Feb 2007 4:36 AM

RSS

We have a home wireless network connecting through a D-Link DI-524.
Two (sometimes three) WinXP PCs are connected to this wireless
network. The router connects to a Motorola Surfboard SB5101 cable
modem, which is served by Comcast.

For the first few weeks or months, this network was fairly reliable.
However, on a few occasions, the wireless signal would disappear (this
was evidenced because we would automatically be connected to our
neighbors slower network). When this occurred, the problem was
remedied by unplugging the router and replugging it in to reinitialize
it (usually in this case, the lights have stopped blinking on the
router - and they're all frozen "on"). Once in awhile, the wireless
signal IS there, but the internet still doesn't work - on those
occasions unplugging the router and the cable modem fixes the problem
(in that case, the lights on the cable modem are usually indicating
something abnormal).

The big concern is that this is happening more and more frequently now
- at least once or twice a day. Is one of the devices likely to be
failing? I have not yet tried the troubleshooting of connecting one
machine directly to the cable modem and leaving it be for a few days
to see if all is good (mainly haven't tried this because NEITHER
computer is near the cable modem - that's part of the reason we're
running everybody on wireless).

Any thoughts about what might be happening?

Thanks!

13 Feb 2007 5:07 AM

Jack (MVP-Networking).

Hi
As a first step connect a computer to the Router with a wire to make sure it
is not a Wireless issue.
If the behavior persist with the wired computer too, connect a good computer
with a wire directly to the modem, and try it for a while to rule out Quirky
modem.
If it is Not the Modem. Log to D-Link site download the latest firmware and
update the firmware.
If it is already updated re-flash the firmware some time it stabilizes the
unit.
I understand that putting a computer near the Modem might be an hardship,
but otherwise you would get anywhere.
Jack (MVP-Networking).

Show quoteHide quote

"RSS" <rsilve***@gmail.com> wrote in message
news:1171341394.996606.208520@h3g2000cwc.googlegroups.com...
> We have a home wireless network connecting through a D-Link DI-524.
> Two (sometimes three) WinXP PCs are connected to this wireless
> network. The router connects to a Motorola Surfboard SB5101 cable
> modem, which is served by Comcast.
>
> For the first few weeks or months, this network was fairly reliable.
> However, on a few occasions, the wireless signal would disappear (this
> was evidenced because we would automatically be connected to our
> neighbors slower network). When this occurred, the problem was
> remedied by unplugging the router and replugging it in to reinitialize
> it (usually in this case, the lights have stopped blinking on the
> router - and they're all frozen "on"). Once in awhile, the wireless
> signal IS there, but the internet still doesn't work - on those
> occasions unplugging the router and the cable modem fixes the problem
> (in that case, the lights on the cable modem are usually indicating
> something abnormal).
>
> The big concern is that this is happening more and more frequently now
> - at least once or twice a day. Is one of the devices likely to be
> failing? I have not yet tried the troubleshooting of connecting one
> machine directly to the cable modem and leaving it be for a few days
> to see if all is good (mainly haven't tried this because NEITHER
> computer is near the cable modem - that's part of the reason we're
> running everybody on wireless).
>
> Any thoughts about what might be happening?
>
> Thanks!
>

13 Feb 2007 2:30 PM

DanielWalters6

Many of my friends are having problems with their D-Link Routers.
After spending many hours on the phone to one of their support staff, he was
told to go away and buy a NETGEAR model of similar spec.

He has, and since an initial five min set up has not to my knowledge lost
internet connectivity since.

However, he is using a dsl link rather than cable, but an ethernet router is
an ethernet router isn't it?

--
Dan Walters

Show quoteHide quote

"RSS" wrote:

> We have a home wireless network connecting through a D-Link DI-524.
> Two (sometimes three) WinXP PCs are connected to this wireless
> network. The router connects to a Motorola Surfboard SB5101 cable
> modem, which is served by Comcast.
>
> For the first few weeks or months, this network was fairly reliable.
> However, on a few occasions, the wireless signal would disappear (this
> was evidenced because we would automatically be connected to our
> neighbors slower network). When this occurred, the problem was
> remedied by unplugging the router and replugging it in to reinitialize
> it (usually in this case, the lights have stopped blinking on the
> router - and they're all frozen "on"). Once in awhile, the wireless
> signal IS there, but the internet still doesn't work - on those
> occasions unplugging the router and the cable modem fixes the problem
> (in that case, the lights on the cable modem are usually indicating
> something abnormal).
>
> The big concern is that this is happening more and more frequently now
> - at least once or twice a day. Is one of the devices likely to be
> failing? I have not yet tried the troubleshooting of connecting one
> machine directly to the cable modem and leaving it be for a few days
> to see if all is good (mainly haven't tried this because NEITHER
> computer is near the cable modem - that's part of the reason we're
> running everybody on wireless).
>
> Any thoughts about what might be happening?
>
> Thanks!
>
>

13 Feb 2007 7:56 PM

Bill

When I first installed our D-Link DI-524 there were lost connection problems.

Upgrading to the latest firmware resolved them. (When doing the upgrade
follow the instructions carefully, e.g., use a wired connection .... )

The connection problems were most noticable when gaming. They were
significantly reduced by configuring the router to favor gaming. Now the
lost connection problems are significantly reduced. (Lost connections while
gaming still occassionally occur due to network and/or server dynamics.)

Hope this helps.

Regards,
Bill

Show quoteHide quote

"DanielWalters6" wrote:

> Many of my friends are having problems with their D-Link Routers.
> After spending many hours on the phone to one of their support staff, he was
> told to go away and buy a NETGEAR model of similar spec.
>
> He has, and since an initial five min set up has not to my knowledge lost
> internet connectivity since.
>
> However, he is using a dsl link rather than cable, but an ethernet router is
> an ethernet router isn't it?
>
> --
> Dan Walters
>
>
> "RSS" wrote:
>
> > We have a home wireless network connecting through a D-Link DI-524.
> > Two (sometimes three) WinXP PCs are connected to this wireless
> > network. The router connects to a Motorola Surfboard SB5101 cable
> > modem, which is served by Comcast.
> >
> > For the first few weeks or months, this network was fairly reliable.
> > However, on a few occasions, the wireless signal would disappear (this
> > was evidenced because we would automatically be connected to our
> > neighbors slower network). When this occurred, the problem was
> > remedied by unplugging the router and replugging it in to reinitialize
> > it (usually in this case, the lights have stopped blinking on the
> > router - and they're all frozen "on"). Once in awhile, the wireless
> > signal IS there, but the internet still doesn't work - on those
> > occasions unplugging the router and the cable modem fixes the problem
> > (in that case, the lights on the cable modem are usually indicating
> > something abnormal).
> >
> > The big concern is that this is happening more and more frequently now
> > - at least once or twice a day. Is one of the devices likely to be
> > failing? I have not yet tried the troubleshooting of connecting one
> > machine directly to the cable modem and leaving it be for a few days
> > to see if all is good (mainly haven't tried this because NEITHER
> > computer is near the cable modem - that's part of the reason we're
> > running everybody on wireless).
> >
> > Any thoughts about what might be happening?
> >
> > Thanks!
> >
> >

13 Feb 2007 11:37 PM

RSS

i checked the firmware on my DI-784 (i had the number wrong - my OLD
router that i left with my ex-girlfriend was a DI-524!), and the
firmware is 2 years outdated. think it was version 2.36, and we're up
to 2.42. i will do the firmware upgrade (wired) tonight, and report
back if it resolves the problems.

thanks!!

On Feb 13, 11:56 am, Bill <B***@discussions.microsoft.com> wrote:
Show quoteHide quote

> When I first installed our D-Link DI-524 there were lost connection problems.
>
> Upgrading to the latest firmware resolved them. (When doing the upgrade
> follow the instructions carefully, e.g., use a wired connection .... )
>
> The connection problems were most noticable when gaming. They were
> significantly reduced by configuring the router to favor gaming. Now the
> lost connection problems are significantly reduced. (Lost connections while
> gaming still occassionally occur due to network and/or server dynamics.)
>
> Hope this helps.
>
> Regards,
> Bill
>
> "DanielWalters6" wrote:
> > Many of my friends are having problems with their D-Link Routers.
> > After spending many hours on the phone to one of their support staff, he was
> > told to go away and buy a NETGEAR model of similar spec.
>
> > He has, and since an initial five min set up has not to my knowledge lost
> > internet connectivity since.
>
> > However, he is using a dsl link rather than cable, but an ethernet router is
> > an ethernet router isn't it?
>
> > --
> > Dan Walters
>
> > "RSS" wrote:
>
> > > We have a home wireless network connecting through a D-Link DI-524.
> > > Two (sometimes three) WinXP PCs are connected to this wireless
> > > network. The router connects to a Motorola Surfboard SB5101 cable
> > > modem, which is served by Comcast.
>
> > > For the first few weeks or months, this network was fairly reliable.
> > > However, on a few occasions, the wireless signal would disappear (this
> > > was evidenced because we would automatically be connected to our
> > > neighbors slower network). When this occurred, the problem was
> > > remedied by unplugging the router and replugging it in to reinitialize
> > > it (usually in this case, the lights have stopped blinking on the
> > > router - and they're all frozen "on"). Once in awhile, the wireless
> > > signal IS there, but the internet still doesn't work - on those
> > > occasions unplugging the router and the cable modem fixes the problem
> > > (in that case, the lights on the cable modem are usually indicating
> > > something abnormal).
>
> > > The big concern is that this is happening more and more frequently now
> > > - at least once or twice a day. Is one of the devices likely to be
> > > failing? I have not yet tried the troubleshooting of connecting one
> > > machine directly to the cable modem and leaving it be for a few days
> > > to see if all is good (mainly haven't tried this because NEITHER
> > > computer is near the cable modem - that's part of the reason we're
> > > running everybody on wireless).
>
> > > Any thoughts about what might be happening?
>
> > > Thanks!

14 Feb 2007 12:12 AM

V Green

Show quote Hide quote

"RSS" <rsilve***@gmail.com> wrote in message
news:1171341394.996606.208520@h3g2000cwc.googlegroups.com...
> We have a home wireless network connecting through a D-Link DI-524.
> Two (sometimes three) WinXP PCs are connected to this wireless
> network. The router connects to a Motorola Surfboard SB5101 cable
> modem, which is served by Comcast.
>
> For the first few weeks or months, this network was fairly reliable.
> However, on a few occasions, the wireless signal would disappear (this
> was evidenced because we would automatically be connected to our
> neighbors slower network). When this occurred, the problem was
> remedied by unplugging the router and replugging it in to reinitialize
> it (usually in this case, the lights have stopped blinking on the
> router - and they're all frozen "on"). Once in awhile, the wireless
> signal IS there, but the internet still doesn't work - on those
> occasions unplugging the router and the cable modem fixes the problem
> (in that case, the lights on the cable modem are usually indicating
> something abnormal).
>
> The big concern is that this is happening more and more frequently now
> - at least once or twice a day. Is one of the devices likely to be
> failing? I have not yet tried the troubleshooting of connecting one
> machine directly to the cable modem and leaving it be for a few days
> to see if all is good (mainly haven't tried this because NEITHER
> computer is near the cable modem - that's part of the reason we're
> running everybody on wireless).
>
> Any thoughts about what might be happening?
>
> Thanks!
>

If you check the router logs, you will likely find that the
router has rebooted itself (don't unplug first).

Couldn't figure any reason why it would do this other than
faulty design.

This is why I gave up on Dlink and went with Netgear.

The Netgears I have had have NEVER rebooted themselves,
for any reason.

16 Feb 2007 5:41 PM

RSS

Following up on my problem...

I flashed the bios to the latest version, and things were good for 2
days. So I assumed that the problem was solved. Wrong. The
connection locked up in the morning yesterday. So I am back to
troubleshooting. Or maybe I will buy a new router and see if that
solves the problem. The one thing that I wonder about is whether it
is possible that my cable modem is responsible for the router locking
up - due to some type of communication problem between the two
devices.

Thanks again for the responses.

Show quoteHide quote

On Feb 13, 4:12 pm, "V Green" <van***@nowhere.net> wrote:
> "RSS" <rsilve***@gmail.com> wrote in message
>
> news:1171341394.996606.208520@h3g2000cwc.googlegroups.com...
>
>
>
>
>
> > We have a home wireless network connecting through a D-Link DI-524.
> > Two (sometimes three) WinXP PCs are connected to this wireless
> > network. The router connects to a Motorola Surfboard SB5101 cable
> > modem, which is served by Comcast.
>
> > For the first few weeks or months, this network was fairly reliable.
> > However, on a few occasions, the wireless signal would disappear (this
> > was evidenced because we would automatically be connected to our
> > neighbors slower network). When this occurred, the problem was
> > remedied by unplugging the router and replugging it in to reinitialize
> > it (usually in this case, the lights have stopped blinking on the
> > router - and they're all frozen "on"). Once in awhile, the wireless
> > signal IS there, but the internet still doesn't work - on those
> > occasions unplugging the router and the cable modem fixes the problem
> > (in that case, the lights on the cable modem are usually indicating
> > something abnormal).
>
> > The big concern is that this is happening more and more frequently now
> > - at least once or twice a day. Is one of the devices likely to be
> > failing? I have not yet tried the troubleshooting of connecting one
> > machine directly to the cable modem and leaving it be for a few days
> > to see if all is good (mainly haven't tried this because NEITHER
> > computer is near the cable modem - that's part of the reason we're
> > running everybody on wireless).
>
> > Any thoughts about what might be happening?
>
> > Thanks!
>
> If you check the router logs, you will likely find that the
> router has rebooted itself (don't unplug first).
>
> Couldn't figure any reason why it would do this other than
> faulty design.
>
> This is why I gave up on Dlink and went with Netgear.
>
> The Netgears I have had have NEVER rebooted themselves,
> for any reason.- Hide quoted text -
>
> - Show quoted text -