Hi All
I would be very grateful for some help with a problem my niece suddenly
started to have.

All of a sudden she can't get to any secure sites including access to MSN
Messenger, Hotmail, Yahoo etc.  When she tries to connect to any of these
sites, it comes back with error.  If she runs the diagnostics wizard it comes
back with issues with certificates and ports.  I know the firewall is NOT the
problem. 

Any suggestions, ideas would be appreciated.

Many thanks...

Mo wrote:
The First Question Of Troubleshooting: what changed between the time
things worked and the time they didn't?

The Second Question of Windows Troubleshooting: what is the
malware/virus status of the machine? If you think it is clean, what
programs (and versions) did you use to determine this?

Be sure the computer is clean:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

In your niece's case, I would answer the Second Question first. Then if
the machine is completely clean, you can re-register some .dll's. We
will need to know which version of IE your niece has or you may wish to
post in the newsgroup for IE:

microsoft.public.internetexplorer.general

Also see:

http://inetexplorer.mvps.org/ie.html - MVP Sandi Hardmeier
http://inetexplorer.mvps.org/ie_2.html - Sandi on secure sites


Malke

Show quote Hide quote = ... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.

[&] HTTP 1.1 Settings
[ ] Use HTTP 1.1 ,= Make sure this checked
[ ] Use HTTP 1.1 through proxy connections
If you using proxy check the proxy one if not check only the first one.

Then under Security Option:
[&] Security
[ ] Use SSL 2.0
[ ] Use SSL 3.0
[ ] Use STL 1.0
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.

Then download this software and update it then run a scan for malwares:
http://www.lavasoft.com/products/ad-aware_se_personal.php

= Then Open a run command and type in these DLLs to re-register them:
regsvr32 softpub.dll
regsvr32 Wintrust.dll
regsvr32 Mssip32.dll
regsvr32 Initpki.dll
regsvr32 Msjava.dll
regsvr32 Gpkcsp.dll
regsvr32 Sccbase.dll
regsvr32 Slbcsp.dll
regsvr32 Urlmon.dll
regsvr32 Cryptdlg.dll
regsvr32 Dssenh.dll
regsvr32 Rsaenh.dll
Note you can copy the above and paste in a Notepad and Save As on the
Desktop reg.bat file then you can open a run command and type in:
C:\reg.bat click [OK] and then Yes.
Again on the Run command type in:
ipconfig /flushdns click [OK]
ipconfig /renew click [OK]
netsh winsock reset click [OK]
Reboot your machine and see if you can access any website/link easily and
without the cannot connect error message.

= Open the Windows
Explorer and locate this path:
C:\Windows\System32\drivers\etc = look in the Right Pane/window for this
file called the HOSTS file but not the one with the extension *.SAM* leave
this as is.
If you can't see it try to click Tools >> Folder Options and select show
Hidden files and folder, then right Click the Hosts file and select open with
Notepad.
There see any reference for that site and remove it, you Hosts file will
looks like this:
# 102.54.94.97 rhino.acme.com # Source server
# 38.25.63.10 x.acme.com # Client Host
127.0.0.1 LocalHost
------------------------------------------
Remove all other References other than those above.
You can also try to assign the web address in the trusted zone on the IE
properties.

= Before we go further are you connecting by Router or Modem, in either try to
Power or unplug the Power cord for the Router/Modem for about 40 seconds or
so be generous with it <g> turn the computer OFF and wait for the time to go
by!!.
Then Turn the Router/Modem ON and wait a minute or so then Power ON the
computer and try to establish a connection and try the link, does it work?.

= If still then continue the heavy work:
Open windows Explorer and locate the Hosts file and Rename it to Hosts.OLD
Reboot the machine and try, does it work.

= If not try this:
search for them by this name *index.dat* and you can delete them
then the on reboot the system will recreate them for you.
Some of them here:
C:\Documents and settings\Administrator\Cookies = index
C:\Documents and Settings\User\Cookies = index
C:\Documents and settings\User\User data = index
C:\Windows\Temp\Cookies =index
C:\Windows\Temp\History = index
C:\Windows\Temp\Temporary Internet Files\Content.IE5 = Index.dat
Reboot your machine and see if this helped.
HTH.
Let us know.
nass
===
www.nasstec.co.uk

Hi

Many many  thanks.
The problem is now sorted.  It was the re-registering of the dlls that did
the trick.
Once again, many thanks, much appreciated.

Mo >>

Mo wrote:
Glad you got this sorted. Thanks for taking the time to let me know.


Malke

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