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Can't access InternetShortly after upgrading to Norton Internet Explorer 2006 one of my computers
was no longer able to access the Internet. This is one of two computers on a Linksys wireless network. A third is directly connected to the router. Linksys has determined that the wireless adapter this computer is using is functioning properly. It finds and connects to the router. But IE can't find any web sites and when I ping a web site there is no response. The other two computers have no problem accessing the Internet. Can anyone help? Thank you. -- Ellary Buffalo Grove, IL On Sat, 29 Jul 2006 18:57:01 -0700, Ellary <Ell***@discussions.microsoft.com>
wrote: >Shortly after upgrading to Norton Internet Explorer 2006 one of my computers Ellary,>was no longer able to access the Internet. >This is one of two computers on a Linksys wireless network. A third is >directly connected to the router. Linksys has determined that the wireless >adapter this computer is using is functioning properly. It finds and >connects to the router. >But IE can't find any web sites and when I ping a web site there is no >response. >The other two computers have no problem accessing the Internet. >Can anyone help? >Thank you. Make sure that the DNS server is Trusted by Norton. <http://nitecruzr.blogspot.com/2006/03/dns-server-settings-on-your-computer.html> http://nitecruzr.blogspot.com/2006/03/dns-server-settings-on-your-computer.html If that doesn't help, let's look at "ipconfig /all" for each computer, and label the problem computer. <http://nitecruzr.blogspot.com/2005/05/troubleshooting-internet-service.html#AskingForHelp> http://nitecruzr.blogspot.com/2005/05/troubleshooting-internet-service.html#AskingForHelp -- Cheers, Chuck, MS-MVP [Windows - Networking] http://nitecruzr.blogspot.com/ Paranoia is not a problem, when it's a normal response from experience. My email is AT DOT actual address pchuck mvps org. ipconfig of problem computer:
Windows IP Configuration Host Name . . . . . . . . . . . . : jessica-49cc22f Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Description . . . . . . . . . . . : 3Com 3C920 Integrated Fast Ethernet Controller (3C905C-TX Compatible) Physical Address. . . . . . . . . : 00-B0-D0-06-15-38 Ethernet adapter Wireless Network Connection 5: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Linksys Wireless-G PCI Adapter Physical Address. . . . . . . . . : 00-12-17-64-2D-62 Dhcp Enabled. . . . . . . . . . . : No IP Address. . . . . . . . . . . . : 192.168.1.5 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.1.1 DNS Servers . . . . . . . . . . . : 68.87.72.130 68.87.77.130 ipconfig of good computer on wireless connection: Windows IP Configuration Host Name . . . . . . . . . . . . : gene-b15ab7e6cb Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : hsd1.il.comcast.net. Ethernet adapter Local Area Connection 3: Media State . . . . . . . . . . . : Media disconnected Description . . . . . . . . . . . : NVIDIA nForce Networking Controller Physical Address. . . . . . . . . : 00-11-D8-A0-E2-51 Ethernet adapter Wireless Network Connection: Connection-specific DNS Suffix . : hsd1.il.comcast.net. Description . . . . . . . . . . . : Linksys Wireless-G PCI Adapter Physical Address. . . . . . . . . : 00-12-17-64-23-75 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.1.101 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DNS Servers . . . . . . . . . . . : 68.87.72.130 68.87.77.130 Lease Obtained. . . . . . . . . . : Sunday, July 30, 2006 1:01:22 AM Lease Expires . . . . . . . . . . : Monday, July 31, 2006 1:01:22 AM ipconfig of computer directly connected to the router: Windows IP Configuration Host Name . . . . . . . . . . . . : ellary-7sumzcww Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : hsd1.il.comcast.net. Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : hsd1.il.comcast.net. Description . . . . . . . . . . . : Intel(R) PRO/1000 CT Network Connection Physical Address. . . . . . . . . : 00-11-11-6E-CE-F7 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.1.100 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DNS Servers . . . . . . . . . . . : 68.87.72.130 68.87.77.130 Lease Obtained. . . . . . . . . . : Saturday, July 29, 2006 2:18:29 PM Lease Expires . . . . . . . . . . : Sunday, July 30, 2006 2:18:29 PM -- Show quoteHide quoteEllary Buffalo Grove, IL "Chuck" wrote: > On Sat, 29 Jul 2006 18:57:01 -0700, Ellary <Ell***@discussions.microsoft.com> > wrote: > > >Shortly after upgrading to Norton Internet Explorer 2006 one of my computers > >was no longer able to access the Internet. > >This is one of two computers on a Linksys wireless network. A third is > >directly connected to the router. Linksys has determined that the wireless > >adapter this computer is using is functioning properly. It finds and > >connects to the router. > >But IE can't find any web sites and when I ping a web site there is no > >response. > >The other two computers have no problem accessing the Internet. > >Can anyone help? > >Thank you. > > Ellary, > > Make sure that the DNS server is Trusted by Norton. > <http://nitecruzr.blogspot.com/2006/03/dns-server-settings-on-your-computer.html> > http://nitecruzr.blogspot.com/2006/03/dns-server-settings-on-your-computer.html > > If that doesn't help, let's look at "ipconfig /all" for each computer, and label > the problem computer. > <http://nitecruzr.blogspot.com/2005/05/troubleshooting-internet-service.html#AskingForHelp> > http://nitecruzr.blogspot.com/2005/05/troubleshooting-internet-service.html#AskingForHelp > > -- > Cheers, > Chuck, MS-MVP [Windows - Networking] > http://nitecruzr.blogspot.com/ > Paranoia is not a problem, when it's a normal response from experience. > My email is AT DOT > actual address pchuck mvps org. > I should also add that I uninstalled Norton Internet Security 2006. Also,
the computer refused to automatically retrieve the IP address of the router so the IP addresses were manually input. Afterward it connected but still could not access the Internet. -- Show quoteHide quoteEllary Buffalo Grove, IL "Ellary" wrote: > ipconfig of problem computer: > > > Windows IP Configuration > > > > Host Name . . . . . . . . . . . . : jessica-49cc22f > > Primary Dns Suffix . . . . . . . : > > Node Type . . . . . . . . . . . . : Unknown > > IP Routing Enabled. . . . . . . . : No > > WINS Proxy Enabled. . . . . . . . : No > > > > Ethernet adapter Local Area Connection: > > > > Media State . . . . . . . . . . . : Media disconnected > > Description . . . . . . . . . . . : 3Com 3C920 Integrated Fast > Ethernet Controller (3C905C-TX Compatible) > > Physical Address. . . . . . . . . : 00-B0-D0-06-15-38 > > > > Ethernet adapter Wireless Network Connection 5: > > > > Connection-specific DNS Suffix . : > > Description . . . . . . . . . . . : Linksys Wireless-G PCI Adapter > > Physical Address. . . . . . . . . : 00-12-17-64-2D-62 > > Dhcp Enabled. . . . . . . . . . . : No > > IP Address. . . . . . . . . . . . : 192.168.1.5 > > Subnet Mask . . . . . . . . . . . : 255.255.255.0 > > Default Gateway . . . . . . . . . : 192.168.1.1 > > DNS Servers . . . . . . . . . . . : 68.87.72.130 > > 68.87.77.130 > > ipconfig of good computer on wireless connection: > > > Windows IP Configuration > > > > Host Name . . . . . . . . . . . . : gene-b15ab7e6cb > > Primary Dns Suffix . . . . . . . : > > Node Type . . . . . . . . . . . . : Unknown > > IP Routing Enabled. . . . . . . . : No > > WINS Proxy Enabled. . . . . . . . : No > > DNS Suffix Search List. . . . . . : hsd1.il.comcast.net. > > > > Ethernet adapter Local Area Connection 3: > > > > Media State . . . . . . . . . . . : Media disconnected > > Description . . . . . . . . . . . : NVIDIA nForce Networking > Controller > > Physical Address. . . . . . . . . : 00-11-D8-A0-E2-51 > > > > Ethernet adapter Wireless Network Connection: > > > > Connection-specific DNS Suffix . : hsd1.il.comcast.net. > > Description . . . . . . . . . . . : Linksys Wireless-G PCI Adapter > > Physical Address. . . . . . . . . : 00-12-17-64-23-75 > > Dhcp Enabled. . . . . . . . . . . : Yes > > Autoconfiguration Enabled . . . . : Yes > > IP Address. . . . . . . . . . . . : 192.168.1.101 > > Subnet Mask . . . . . . . . . . . : 255.255.255.0 > > Default Gateway . . . . . . . . . : 192.168.1.1 > > DHCP Server . . . . . . . . . . . : 192.168.1.1 > > DNS Servers . . . . . . . . . . . : 68.87.72.130 > > 68.87.77.130 > > Lease Obtained. . . . . . . . . . : Sunday, July 30, 2006 1:01:22 AM > > Lease Expires . . . . . . . . . . : Monday, July 31, 2006 1:01:22 AM > > ipconfig of computer directly connected to the router: > > > Windows IP Configuration > > > > Host Name . . . . . . . . . . . . : ellary-7sumzcww > > Primary Dns Suffix . . . . . . . : > > Node Type . . . . . . . . . . . . : Unknown > > IP Routing Enabled. . . . . . . . : No > > WINS Proxy Enabled. . . . . . . . : No > > DNS Suffix Search List. . . . . . : hsd1.il.comcast.net. > > > > Ethernet adapter Local Area Connection: > > > > Connection-specific DNS Suffix . : hsd1.il.comcast.net. > > Description . . . . . . . . . . . : Intel(R) PRO/1000 CT Network > Connection > > Physical Address. . . . . . . . . : 00-11-11-6E-CE-F7 > > Dhcp Enabled. . . . . . . . . . . : Yes > > Autoconfiguration Enabled . . . . : Yes > > IP Address. . . . . . . . . . . . : 192.168.1.100 > > Subnet Mask . . . . . . . . . . . : 255.255.255.0 > > Default Gateway . . . . . . . . . : 192.168.1.1 > > DHCP Server . . . . . . . . . . . : 192.168.1.1 > > DNS Servers . . . . . . . . . . . : 68.87.72.130 > > 68.87.77.130 > > Lease Obtained. . . . . . . . . . : Saturday, July 29, 2006 2:18:29 PM > > Lease Expires . . . . . . . . . . : Sunday, July 30, 2006 2:18:29 PM > > > -- > Ellary > Buffalo Grove, IL > > > "Chuck" wrote: > > > On Sat, 29 Jul 2006 18:57:01 -0700, Ellary <Ell***@discussions.microsoft.com> > > wrote: > > > > >Shortly after upgrading to Norton Internet Explorer 2006 one of my computers > > >was no longer able to access the Internet. > > >This is one of two computers on a Linksys wireless network. A third is > > >directly connected to the router. Linksys has determined that the wireless > > >adapter this computer is using is functioning properly. It finds and > > >connects to the router. > > >But IE can't find any web sites and when I ping a web site there is no > > >response. > > >The other two computers have no problem accessing the Internet. > > >Can anyone help? > > >Thank you. > > > > Ellary, > > > > Make sure that the DNS server is Trusted by Norton. > > <http://nitecruzr.blogspot.com/2006/03/dns-server-settings-on-your-computer.html> > > http://nitecruzr.blogspot.com/2006/03/dns-server-settings-on-your-computer.html > > > > If that doesn't help, let's look at "ipconfig /all" for each computer, and label > > the problem computer. > > <http://nitecruzr.blogspot.com/2005/05/troubleshooting-internet-service.html#AskingForHelp> > > http://nitecruzr.blogspot.com/2005/05/troubleshooting-internet-service.html#AskingForHelp > > > > -- > > Cheers, > > Chuck, MS-MVP [Windows - Networking] > > http://nitecruzr.blogspot.com/ > > Paranoia is not a problem, when it's a normal response from experience. > > My email is AT DOT > > actual address pchuck mvps org. > > On Sun, 30 Jul 2006 10:15:01 -0700, Ellary <Ell***@discussions.microsoft.com>
wrote: >I should also add that I uninstalled Norton Internet Security 2006. Also, Ellary,>the computer refused to automatically retrieve the IP address of the router >so the IP addresses were manually input. Afterward it connected but still >could not access the Internet. Looking at the IPConfig logs shows no problem in configuration. Let's look at the symptom. # What can you do with the problem computer, to say that "it connected"? # What symptoms do you observe for "could not access the Internet"? Cannot access any websites, at any time? Cannot access some websites, some of the time? Read a bit about solving network problems. <http://nitecruzr.blogspot.com/2005/08/solving-network-problems-tutorial.html> http://nitecruzr.blogspot.com/2005/08/solving-network-problems-tutorial.html And about describing the problems with more detail. <http://nitecruzr.blogspot.com/2005/06/background-information-useful-in.html> http://nitecruzr.blogspot.com/2005/06/background-information-useful-in.html -- Cheers, Chuck, MS-MVP [Windows - Networking] http://nitecruzr.blogspot.com/ Paranoia is not a problem, when it's a normal response from experience. My email is AT DOT actual address pchuck mvps org. If I ping a web site I get no reply and IE is unable to find any web pages.
-- Show quoteHide quoteEllary Buffalo Grove, IL "Chuck" wrote: > On Sun, 30 Jul 2006 10:15:01 -0700, Ellary <Ell***@discussions.microsoft.com> > wrote: > > >I should also add that I uninstalled Norton Internet Security 2006. Also, > >the computer refused to automatically retrieve the IP address of the router > >so the IP addresses were manually input. Afterward it connected but still > >could not access the Internet. > > Ellary, > > Looking at the IPConfig logs shows no problem in configuration. Let's look at > the symptom. > # What can you do with the problem computer, to say that "it connected"? > # What symptoms do you observe for "could not access the Internet"? Cannot > access any websites, at any time? Cannot access some websites, some of the > time? > > Read a bit about solving network problems. > <http://nitecruzr.blogspot.com/2005/08/solving-network-problems-tutorial.html> > http://nitecruzr.blogspot.com/2005/08/solving-network-problems-tutorial.html > > And about describing the problems with more detail. > <http://nitecruzr.blogspot.com/2005/06/background-information-useful-in.html> > http://nitecruzr.blogspot.com/2005/06/background-information-useful-in.html > > -- > Cheers, > Chuck, MS-MVP [Windows - Networking] > http://nitecruzr.blogspot.com/ > Paranoia is not a problem, when it's a normal response from experience. > My email is AT DOT > actual address pchuck mvps org. > As for the first question, both Linksys thru its own dialog and Windows tell
me I am connected. By connected they mean connected to the router. The Linksys screen shows it graphically: Computer--->Router+++>Internet and explains that the adapter is talking to the router but the computer is not getting to the Internet. However this is only accomplished using Linksys' setup. And only after hardcoding IP addresses. Since it won't acquire the IP address automatically I question whether it is really connected. My other computer on a wireless connection has no such problems. I installed NetStumbler on this computer and it did capture the SSID of my router. -- Show quoteHide quoteEllary Buffalo Grove, IL "Chuck" wrote: > On Sun, 30 Jul 2006 10:15:01 -0700, Ellary <Ell***@discussions.microsoft.com> > wrote: > > >I should also add that I uninstalled Norton Internet Security 2006. Also, > >the computer refused to automatically retrieve the IP address of the router > >so the IP addresses were manually input. Afterward it connected but still > >could not access the Internet. > > Ellary, > > Looking at the IPConfig logs shows no problem in configuration. Let's look at > the symptom. > # What can you do with the problem computer, to say that "it connected"? > # What symptoms do you observe for "could not access the Internet"? Cannot > access any websites, at any time? Cannot access some websites, some of the > time? > > Read a bit about solving network problems. > <http://nitecruzr.blogspot.com/2005/08/solving-network-problems-tutorial.html> > http://nitecruzr.blogspot.com/2005/08/solving-network-problems-tutorial.html > > And about describing the problems with more detail. > <http://nitecruzr.blogspot.com/2005/06/background-information-useful-in.html> > http://nitecruzr.blogspot.com/2005/06/background-information-useful-in.html > > -- > Cheers, > Chuck, MS-MVP [Windows - Networking] > http://nitecruzr.blogspot.com/ > Paranoia is not a problem, when it's a normal response from experience. > My email is AT DOT > actual address pchuck mvps org. > It may also be important for you to know that instant messaging does not work
on this computer either. I've signed your guestbook and will be looking thru your tutorial as you suggest. I'll post anything i find that I think may be important. Thanks again for your help. -- Show quoteHide quoteEllary Buffalo Grove, IL "Chuck" wrote: > On Sun, 30 Jul 2006 10:15:01 -0700, Ellary <Ell***@discussions.microsoft.com> > wrote: > > >I should also add that I uninstalled Norton Internet Security 2006. Also, > >the computer refused to automatically retrieve the IP address of the router > >so the IP addresses were manually input. Afterward it connected but still > >could not access the Internet. > > Ellary, > > Looking at the IPConfig logs shows no problem in configuration. Let's look at > the symptom. > # What can you do with the problem computer, to say that "it connected"? > # What symptoms do you observe for "could not access the Internet"? Cannot > access any websites, at any time? Cannot access some websites, some of the > time? > > Read a bit about solving network problems. > <http://nitecruzr.blogspot.com/2005/08/solving-network-problems-tutorial.html> > http://nitecruzr.blogspot.com/2005/08/solving-network-problems-tutorial.html > > And about describing the problems with more detail. > <http://nitecruzr.blogspot.com/2005/06/background-information-useful-in.html> > http://nitecruzr.blogspot.com/2005/06/background-information-useful-in.html > > -- > Cheers, > Chuck, MS-MVP [Windows - Networking] > http://nitecruzr.blogspot.com/ > Paranoia is not a problem, when it's a normal response from experience. > My email is AT DOT > actual address pchuck mvps org. > On Tue, 1 Aug 2006 12:58:01 -0700, Ellary <Ell***@discussions.microsoft.com>
wrote: >It may also be important for you to know that instant messaging does not work We'll look forward to seeing what you learn. So far, everything you've>on this computer either. >I've signed your guestbook and will be looking thru your tutorial as you >suggest. I'll post anything i find that I think may be important. >Thanks again for your help. described is consistent with lack of connection to the Access Point. Consider this strategy for getting a WiFi network operational. <http://nitecruzr.blogspot.com/2006/07/setup-wifi-and-wpa-carefully.html> http://nitecruzr.blogspot.com/2006/07/setup-wifi-and-wpa-carefully.html -- Cheers, Chuck, MS-MVP [Windows - Networking] http://nitecruzr.blogspot.com/ Paranoia is not a problem, when it's a normal response from experience. My email is AT DOT actual address pchuck mvps org. OK I'm stumped.
I think the problem is based in the fact that DHCP is not obtaining the IP address automatically. So I have to enter the IP addresses manually. Configured this way, when I ping the IP address of the router I get a proper response. But when I try to access the router thru the browser using its IP address (192.168.1.1) the browser hangs. Is DHCP hosed? Here's some more info: The router is a Linksys WRT54GS. The Adapter is a Linksys WMP54Gv4. Here are the results of the browstat and net config commands run from the problem computer: Status for domain MSHOME on transport \Device\NetBT_Tcpip_{015E1B9B-77B2-490B-A1F7-539CD766B42B} Browsing is active on domain. Master browser name is: JESSICA-49CC22F Master browser is running build 2600 1 backup servers retrieved from master JESSICA-49CC22F \\JESSICA-49CC22F There are 1 servers in domain MSHOME on transport \Device\NetBT_Tcpip_{015E1B9B-77B2-490B-A1F7-539CD766B42B} There are 3 domains in domain MSHOME on transport \Device\NetBT_Tcpip_{015E1B9B-77B2-490B-A1F7-539CD766B42B} Calling NetServerEnum to enumerate WFW servers. 0 WFW servers returned. 0 total. There are WFW servers with an active Browser. Server Name \\JESSICA-49CC22F Server Comment Software version Windows 2002 Server is active on NetbiosSmb (000000000000) NetBT_Tcpip_{015E1B9B-77B2-490B-A1F7-539CD766B42B} (001217642d62) Server hidden No Maximum Logged On Users 5 Maximum open files per session 16384 Idle session time (min) 15 The command completed successfully. Computer name \\JESSICA-49CC22F Full Computer name jessica-49cc22f User name Jessica Workstation active on NetbiosSmb (000000000000) NetBT_Tcpip_{015E1B9B-77B2-490B-A1F7-539CD766B42B} (001217642D62) Software version Windows 2002 Workstation domain MSHOME Workstation Domain DNS Name (null) Logon domain JESSICA-49CC22F COM Open Timeout (sec) 0 COM Send Count (byte) 16 COM Send Timeout (msec) 250 The command completed successfully. -- Show quoteHide quoteEllary Buffalo Grove, IL "Chuck" wrote: > On Tue, 1 Aug 2006 12:58:01 -0700, Ellary <Ell***@discussions.microsoft.com> > wrote: > > >It may also be important for you to know that instant messaging does not work > >on this computer either. > >I've signed your guestbook and will be looking thru your tutorial as you > >suggest. I'll post anything i find that I think may be important. > >Thanks again for your help. > > We'll look forward to seeing what you learn. So far, everything you've > described is consistent with lack of connection to the Access Point. Consider > this strategy for getting a WiFi network operational. > <http://nitecruzr.blogspot.com/2006/07/setup-wifi-and-wpa-carefully.html> > http://nitecruzr.blogspot.com/2006/07/setup-wifi-and-wpa-carefully.html > > -- > Cheers, > Chuck, MS-MVP [Windows - Networking] > http://nitecruzr.blogspot.com/ > Paranoia is not a problem, when it's a normal response from experience. > My email is AT DOT > actual address pchuck mvps org. >
Strange Network Problem
netdiag /test:winsock says I have win2k! networking and sharing files between computers internet connection problems dialup connection constantly pops up while using broadband connection Port Busy Problems Linksys WRK54G - FINALLY working EXCEPT for work laptop - Help! Networking options using satellite system for my ISPI have been using Can i make things better My Network places has gone |
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