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Limited or no connectivity (tried everything on pchuck's, out of ideas)

Author
18 Aug 2006 9:08 AM
J
Until about 6 days ago I knew nothing about networks so I am a newbe,
but I've been spending countless hours reading usenet messages on the
topic and talking to customer service and I think I've exhausted all my
resources, so I decided to ask for some help.

System: Dell Dimension E310
WindowsXP Media Edition V.5.1 SP2 (SP2 came built in)
D-link WBR-2310 wireless router
Motorola SB5100 cable modem
Firefox and Explorer
Intel Pro/100 VE ethernet card
SP Time Warner
Kerio firewall V.4.3.2.6

Some background...about 6 days ago I uninstalled the trial version of
mcafee security center from the hardline computer because it was about
to expire (came with the computer), and I installed the latest Kerio
firewall, Ewido anti-malware, AVG anti-virus and Ad-aware. The next day
I was unable to access the internet and I was getting the "limited or
no connectivy" message on both the hardlined computer and the computer
with the wireless card. The next day the internet just started working
again, and then the day after that it stopped. I just have the two
computers on the network. When I connect the modem directly there is no
problem, other than the fact that I get an IP 24.94.xx.xxx, and Time
Warner says that it's not theirs. Theirs starts with 10.

***Note: When troubleshooting with Time Warner, doing the same things I
had been doing, 100x's before: resetting and unplugging the router and
modem, and rebooting in different orders, and TW resetting the modem, I
was about to try and switch out the cable when the service tech said
"wait, check and see if you have internet" and i did. Problem fixed I
thought. I asked him what he did. "Nothing really". So I hung up the
phone and tried unplugging the modem and router because I had to
untangle all the wires and put everything back into the desk and I
wanted to make sure I still had a connection. I plugged them back in
and I still had a connection. So I unplugged again and after puting
everything back in the desk and plugging back in, it was back to
"limited or no connectivity". I called Time Warner back to try and
duplicate the results and tried for an hour with no luck.  So I thought
it was a "touchy" cable because it lost connection after I moved it
back in the desk. So I tried replacing the cables and that didn't work
either.

The problem seems to be with the hardline computer because I can't
access the routers IP on it to get the D-link setup on my browser, but
I can on the wireless comp. The computer just won't accept the routers
IP. The signal strength is the same 100mbps on both computers. I'm
pretty sure after everything I've tried that the problem is with the
Kerio firewall. I called them and they told me that the latest version
isn't compatible with wireless routers (This info could have been
usefull to me about 6 days ago!). So the guy said he would send me the
link to dl the previous version 4.3.2.6 and it should fix the
problem...it didn't. I asked him if I didn't want to use Kerio anymore
what the fix would be and he said that there isn't one, so I am pretty
much stuck with Kerio until they come up with a fix. I think that is
BS.


What I've tried so far:

-After calling Time Warner, they told me that I had the wrong type of
modem because it was installed with the digital phone service, and they
had not switched it out for the motorola when we canceled the service.
They said that the modem may be the problem but I doubted it because we
canceled the service months ago and this problem just came up. So I got
the correct modem from them.

-Uninstalled the for-mentioned software.

-checked for a physical problem (resetting the router and modem
countless times, power      cycling them, rebooting, switching out the
cat5 cables, bought a linksys router to try)

-I was still getting error messages on startup from Mcafee and I
couldn't find a way to fully uninstall it so I went into the registry
and deleted every instance of "mcafee". I know that is pretty reckless
but I was frustrated and it got rid of the error messages.

-checked for corrupt winsock

-ran winsockxp fix

-checked the tcip settings in network connections

-did a system restore

-uninstalled the ethernet driver and reinstalled it

-uninstalled the wireless driver and reinstalled it

-entered a static IP address

-reinstalled mcafee and then uninstalled it

-checked for viruses, and malware

-uninstalled windows updates

-checked to make sure that the proper services were set right

-installed the previous version of Kerio that they sent me


                                       Here is my config info:

Windows IP Configuration

              Host Name . . . . . . . . . . . . : Office
              Primary Dns Suffix  . . . . . . . :
              Node Type . . . . . . . . . . . . : Hybrid
              IP Routing Enabled. . . . . . . . : No
              WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 6:

              Connection-specific DNS Suffix  . :
              Description . . . . . . . . . . . : Intel(R) PRO/100 VE
Network Connection
              Physical Address. . . . . . . . . : 00-13-20-E0-68-B5
              Dhcp Enabled. . . . . . . . . . . : Yes
              Autoconfiguration Enabled . . . . : Yes
              Autoconfiguration IP Address. . . : 169.254.148.2
              Subnet Mask . . . . . . . . . . . : 255.255.0.0
              Default Gateway . . . . . . . . . :
-------------------------------------------------------------------------------------------------------------------------------------
Server Name                           \\OFFICE
Server Comment

Software version                      Windows 2002
Server is active on
    NetbiosSmb (000000000000)
    NetBT_Tcpip_{3F6FAAE3-2001-4009-9343-B1244F43E0CB} (001320e068b5)


Server hidden                         No
Maximum Logged On Users               10
Maximum open files per session        16384

Idle session time (min)               15
The command completed successfully.
---------------------------------------------------------------------------------------------------------------------------------------
Computer name                        \\OFFICE
Full Computer name                   Office
User name                            Darlene

Workstation active on
    NetbiosSmb (000000000000)
    NetBT_Tcpip_{3F6FAAE3-2001-4009-9343-B1244F43E0CB} (001320E068B5)

Software version                     Windows 2002

Workstation domain                   MSHOME
Workstation Domain DNS Name          (null)
Logon domain                         OFFICE

COM Open Timeout (sec)               0
COM Send Count (byte)                16
COM Send Timeout (msec)              250
The command completed successfully.
--------------------------------------------------------------------------------------------------------------------------------------
Status for domain MSHOME on transport
\Device\NetBT_Tcpip_{BA8393AB-D8CF-4DED-914E-F95508192A3F}
    Browsing is active on domain.
    Master browser name is: OFFICE
        Master browser is running build 2600
    1 backup servers retrieved from master OFFICE
        \\OFFICE
    There are 1 servers in domain MSHOME on transport
\Device\NetBT_Tcpip_{BA8393AB-D8CF-4DED-914E-F95508192A3F}
    There are 1 domains in domain MSHOME on transport
\Device\NetBT_Tcpip_{BA8393AB-D8CF-4DED-914E-F95508192A3F}
---------------------------------------------------------------------------------------------------------------------------------------
I didn't include the info for the wireless compuer because I don't
think it's relevant to this problem?

Hopefully I've included the neccessary info. I didn't want to have to
post but I'm ready to pull my hair out and this problem is consuming
all my time. To get information from the net I have
to bypass the router and then to troubleshoot I have to switch it back
again. I've done this tens of times now. Any help would be greatly
appreciated.

Author
18 Aug 2006 3:54 PM
Robert L [MS-MVP]
Have you tried to use a static IP? Also double-check the wireless security. These troubleshooting may help,

Troubleshooting limited or no connectivity "This connection has limited or no connectivity. " "You might not be able to access the Internet or some network resources" ...
      www.chicagotech.net/troubleshooting/noconnectivity.htm

      sent packets on wireless Case Study - Sent packets only on a wireless computer and Limited or no connection. Situation: one of our users has a XP computer with wireless connection. ...
            www.howtonetworking.com/casestudy/sentpacket1.htm 



Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
  "J" <jhars***@fastmail.fm> wrote in message news:1155892123.155644.203060@74g2000cwt.googlegroups.com...
  Until about 6 days ago I knew nothing about networks so I am a newbe,
  but I've been spending countless hours reading usenet messages on the
  topic and talking to customer service and I think I've exhausted all my
  resources, so I decided to ask for some help.

  System: Dell Dimension E310
  WindowsXP Media Edition V.5.1 SP2 (SP2 came built in)
  D-link WBR-2310 wireless router
  Motorola SB5100 cable modem
  Firefox and Explorer
  Intel Pro/100 VE ethernet card
  SP Time Warner
  Kerio firewall V.4.3.2.6

  Some background...about 6 days ago I uninstalled the trial version of
  mcafee security center from the hardline computer because it was about
  to expire (came with the computer), and I installed the latest Kerio
  firewall, Ewido anti-malware, AVG anti-virus and Ad-aware. The next day
  I was unable to access the internet and I was getting the "limited or
  no connectivy" message on both the hardlined computer and the computer
  with the wireless card. The next day the internet just started working
  again, and then the day after that it stopped. I just have the two
  computers on the network. When I connect the modem directly there is no
  problem, other than the fact that I get an IP 24.94.xx.xxx, and Time
  Warner says that it's not theirs. Theirs starts with 10.

  ***Note: When troubleshooting with Time Warner, doing the same things I
  had been doing, 100x's before: resetting and unplugging the router and
  modem, and rebooting in different orders, and TW resetting the modem, I
  was about to try and switch out the cable when the service tech said
  "wait, check and see if you have internet" and i did. Problem fixed I
  thought. I asked him what he did. "Nothing really". So I hung up the
  phone and tried unplugging the modem and router because I had to
  untangle all the wires and put everything back into the desk and I
  wanted to make sure I still had a connection. I plugged them back in
  and I still had a connection. So I unplugged again and after puting
  everything back in the desk and plugging back in, it was back to
  "limited or no connectivity". I called Time Warner back to try and
  duplicate the results and tried for an hour with no luck.  So I thought
  it was a "touchy" cable because it lost connection after I moved it
  back in the desk. So I tried replacing the cables and that didn't work
  either.

  The problem seems to be with the hardline computer because I can't
  access the routers IP on it to get the D-link setup on my browser, but
  I can on the wireless comp. The computer just won't accept the routers
  IP. The signal strength is the same 100mbps on both computers. I'm
  pretty sure after everything I've tried that the problem is with the
  Kerio firewall. I called them and they told me that the latest version
  isn't compatible with wireless routers (This info could have been
  usefull to me about 6 days ago!). So the guy said he would send me the
  link to dl the previous version 4.3.2.6 and it should fix the
  problem...it didn't. I asked him if I didn't want to use Kerio anymore
  what the fix would be and he said that there isn't one, so I am pretty
  much stuck with Kerio until they come up with a fix. I think that is
  BS.


  What I've tried so far:

  -After calling Time Warner, they told me that I had the wrong type of
  modem because it was installed with the digital phone service, and they
  had not switched it out for the motorola when we canceled the service.
  They said that the modem may be the problem but I doubted it because we
  canceled the service months ago and this problem just came up. So I got
  the correct modem from them.

  -Uninstalled the for-mentioned software.

  -checked for a physical problem (resetting the router and modem
  countless times, power      cycling them, rebooting, switching out the
  cat5 cables, bought a linksys router to try)

  -I was still getting error messages on startup from Mcafee and I
  couldn't find a way to fully uninstall it so I went into the registry
  and deleted every instance of "mcafee". I know that is pretty reckless
  but I was frustrated and it got rid of the error messages.

  -checked for corrupt winsock

  -ran winsockxp fix

  -checked the tcip settings in network connections

  -did a system restore

  -uninstalled the ethernet driver and reinstalled it

  -uninstalled the wireless driver and reinstalled it

  -entered a static IP address

  -reinstalled mcafee and then uninstalled it

  -checked for viruses, and malware

  -uninstalled windows updates

  -checked to make sure that the proper services were set right

  -installed the previous version of Kerio that they sent me


                                         Here is my config info:

  Windows IP Configuration

                Host Name . . . . . . . . . . . . : Office
                Primary Dns Suffix  . . . . . . . :
                Node Type . . . . . . . . . . . . : Hybrid
                IP Routing Enabled. . . . . . . . : No
                WINS Proxy Enabled. . . . . . . . : No

  Ethernet adapter Local Area Connection 6:

                Connection-specific DNS Suffix  . :
                Description . . . . . . . . . . . : Intel(R) PRO/100 VE
  Network Connection
                Physical Address. . . . . . . . . : 00-13-20-E0-68-B5
                Dhcp Enabled. . . . . . . . . . . : Yes
                Autoconfiguration Enabled . . . . : Yes
                Autoconfiguration IP Address. . . : 169.254.148.2
                Subnet Mask . . . . . . . . . . . : 255.255.0.0
                Default Gateway . . . . . . . . . :
  -------------------------------------------------------------------------------------------------------------------------------------
  Server Name                           \\OFFICE
  Server Comment

  Software version                      Windows 2002
  Server is active on
  NetbiosSmb (000000000000)
  NetBT_Tcpip_{3F6FAAE3-2001-4009-9343-B1244F43E0CB} (001320e068b5)


  Server hidden                         No
  Maximum Logged On Users               10
  Maximum open files per session        16384

  Idle session time (min)               15
  The command completed successfully.
  ---------------------------------------------------------------------------------------------------------------------------------------
  Computer name                        \\OFFICE
  Full Computer name                   Office
  User name                            Darlene

  Workstation active on
  NetbiosSmb (000000000000)
  NetBT_Tcpip_{3F6FAAE3-2001-4009-9343-B1244F43E0CB} (001320E068B5)

  Software version                     Windows 2002

  Workstation domain                   MSHOME
  Workstation Domain DNS Name          (null)
  Logon domain                         OFFICE

  COM Open Timeout (sec)               0
  COM Send Count (byte)                16
  COM Send Timeout (msec)              250
  The command completed successfully.
  --------------------------------------------------------------------------------------------------------------------------------------
  Status for domain MSHOME on transport
  \Device\NetBT_Tcpip_{BA8393AB-D8CF-4DED-914E-F95508192A3F}
      Browsing is active on domain.
      Master browser name is: OFFICE
          Master browser is running build 2600
      1 backup servers retrieved from master OFFICE
          \\OFFICE
      There are 1 servers in domain MSHOME on transport
  \Device\NetBT_Tcpip_{BA8393AB-D8CF-4DED-914E-F95508192A3F}
      There are 1 domains in domain MSHOME on transport
  \Device\NetBT_Tcpip_{BA8393AB-D8CF-4DED-914E-F95508192A3F}
  ---------------------------------------------------------------------------------------------------------------------------------------
  I didn't include the info for the wireless compuer because I don't
  think it's relevant to this problem?

  Hopefully I've included the neccessary info. I didn't want to have to
  post but I'm ready to pull my hair out and this problem is consuming
  all my time. To get information from the net I have
  to bypass the router and then to troubleshoot I have to switch it back
  again. I've done this tens of times now. Any help would be greatly
  appreciated.
Author
18 Aug 2006 6:31 PM
J
I've tried a static IP, as well as disabling all security.


Robert L [MS-MVP] wrote:
Show quoteHide quote
> Have you tried to use a static IP? Also double-check the wireless security. These troubleshooting may help,
>
> Troubleshooting limited or no connectivity "This connection has limited or no connectivity. " "You might not be able to access the Internet or some network resources" ...
>       www.chicagotech.net/troubleshooting/noconnectivity.htm
>
>       sent packets on wireless Case Study - Sent packets only on a wireless computer and Limited or no connection. Situation: one of our users has a XP computer with wireless connection. ...
>             www.howtonetworking.com/casestudy/sentpacket1.htm
>
>
>
> Bob Lin, MS-MVP, MCSE & CNE
> Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
> How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
>   "J" <jhars***@fastmail.fm> wrote in message news:1155892123.155644.203060@74g2000cwt.googlegroups.com...
>   Until about 6 days ago I knew nothing about networks so I am a newbe,
>   but I've been spending countless hours reading usenet messages on the
>   topic and talking to customer service and I think I've exhausted all my
>   resources, so I decided to ask for some help.
>
>   System: Dell Dimension E310
>   WindowsXP Media Edition V.5.1 SP2 (SP2 came built in)
>   D-link WBR-2310 wireless router
>   Motorola SB5100 cable modem
>   Firefox and Explorer
>   Intel Pro/100 VE ethernet card
>   SP Time Warner
>   Kerio firewall V.4.3.2.6
>
>   Some background...about 6 days ago I uninstalled the trial version of
>   mcafee security center from the hardline computer because it was about
>   to expire (came with the computer), and I installed the latest Kerio
>   firewall, Ewido anti-malware, AVG anti-virus and Ad-aware. The next day
>   I was unable to access the internet and I was getting the "limited or
>   no connectivy" message on both the hardlined computer and the computer
>   with the wireless card. The next day the internet just started working
>   again, and then the day after that it stopped. I just have the two
>   computers on the network. When I connect the modem directly there is no
>   problem, other than the fact that I get an IP 24.94.xx.xxx, and Time
>   Warner says that it's not theirs. Theirs starts with 10.
>
>   ***Note: When troubleshooting with Time Warner, doing the same things I
>   had been doing, 100x's before: resetting and unplugging the router and
>   modem, and rebooting in different orders, and TW resetting the modem, I
>   was about to try and switch out the cable when the service tech said
>   "wait, check and see if you have internet" and i did. Problem fixed I
>   thought. I asked him what he did. "Nothing really". So I hung up the
>   phone and tried unplugging the modem and router because I had to
>   untangle all the wires and put everything back into the desk and I
>   wanted to make sure I still had a connection. I plugged them back in
>   and I still had a connection. So I unplugged again and after puting
>   everything back in the desk and plugging back in, it was back to
>   "limited or no connectivity". I called Time Warner back to try and
>   duplicate the results and tried for an hour with no luck.  So I thought
>   it was a "touchy" cable because it lost connection after I moved it
>   back in the desk. So I tried replacing the cables and that didn't work
>   either.
>
>   The problem seems to be with the hardline computer because I can't
>   access the routers IP on it to get the D-link setup on my browser, but
>   I can on the wireless comp. The computer just won't accept the routers
>   IP. The signal strength is the same 100mbps on both computers. I'm
>   pretty sure after everything I've tried that the problem is with the
>   Kerio firewall. I called them and they told me that the latest version
>   isn't compatible with wireless routers (This info could have been
>   usefull to me about 6 days ago!). So the guy said he would send me the
>   link to dl the previous version 4.3.2.6 and it should fix the
>   problem...it didn't. I asked him if I didn't want to use Kerio anymore
>   what the fix would be and he said that there isn't one, so I am pretty
>   much stuck with Kerio until they come up with a fix. I think that is
>   BS.
>
>
>   What I've tried so far:
>
>   -After calling Time Warner, they told me that I had the wrong type of
>   modem because it was installed with the digital phone service, and they
>   had not switched it out for the motorola when we canceled the service.
>   They said that the modem may be the problem but I doubted it because we
>   canceled the service months ago and this problem just came up. So I got
>   the correct modem from them.
>
>   -Uninstalled the for-mentioned software.
>
>   -checked for a physical problem (resetting the router and modem
>   countless times, power      cycling them, rebooting, switching out the
>   cat5 cables, bought a linksys router to try)
>
>   -I was still getting error messages on startup from Mcafee and I
>   couldn't find a way to fully uninstall it so I went into the registry
>   and deleted every instance of "mcafee". I know that is pretty reckless
>   but I was frustrated and it got rid of the error messages.
>
>   -checked for corrupt winsock
>
>   -ran winsockxp fix
>
>   -checked the tcip settings in network connections
>
>   -did a system restore
>
>   -uninstalled the ethernet driver and reinstalled it
>
>   -uninstalled the wireless driver and reinstalled it
>
>   -entered a static IP address
>
>   -reinstalled mcafee and then uninstalled it
>
>   -checked for viruses, and malware
>
>   -uninstalled windows updates
>
>   -checked to make sure that the proper services were set right
>
>   -installed the previous version of Kerio that they sent me
>
>
>                                          Here is my config info:
>
>   Windows IP Configuration
>
>                 Host Name . . . . . . . . . . . . : Office
>                 Primary Dns Suffix  . . . . . . . :
>                 Node Type . . . . . . . . . . . . : Hybrid
>                 IP Routing Enabled. . . . . . . . : No
>                 WINS Proxy Enabled. . . . . . . . : No
>
>   Ethernet adapter Local Area Connection 6:
>
>                 Connection-specific DNS Suffix  . :
>                 Description . . . . . . . . . . . : Intel(R) PRO/100 VE
>   Network Connection
>                 Physical Address. . . . . . . . . : 00-13-20-E0-68-B5
>                 Dhcp Enabled. . . . . . . . . . . : Yes
>                 Autoconfiguration Enabled . . . . : Yes
>                 Autoconfiguration IP Address. . . : 169.254.148.2
>                 Subnet Mask . . . . . . . . . . . : 255.255.0.0
>                 Default Gateway . . . . . . . . . :
>   -------------------------------------------------------------------------------------------------------------------------------------
>   Server Name                           \\OFFICE
>   Server Comment
>
>   Software version                      Windows 2002
>   Server is active on
>   NetbiosSmb (000000000000)
>   NetBT_Tcpip_{3F6FAAE3-2001-4009-9343-B1244F43E0CB} (001320e068b5)
>
>
>   Server hidden                         No
>   Maximum Logged On Users               10
>   Maximum open files per session        16384
>
>   Idle session time (min)               15
>   The command completed successfully.
>   ---------------------------------------------------------------------------------------------------------------------------------------
>   Computer name                        \\OFFICE
>   Full Computer name                   Office
>   User name                            Darlene
>
>   Workstation active on
>   NetbiosSmb (000000000000)
>   NetBT_Tcpip_{3F6FAAE3-2001-4009-9343-B1244F43E0CB} (001320E068B5)
>
>   Software version                     Windows 2002
>
>   Workstation domain                   MSHOME
>   Workstation Domain DNS Name          (null)
>   Logon domain                         OFFICE
>
>   COM Open Timeout (sec)               0
>   COM Send Count (byte)                16
>   COM Send Timeout (msec)              250
>   The command completed successfully.
>   --------------------------------------------------------------------------------------------------------------------------------------
>   Status for domain MSHOME on transport
>   \Device\NetBT_Tcpip_{BA8393AB-D8CF-4DED-914E-F95508192A3F}
>       Browsing is active on domain.
>       Master browser name is: OFFICE
>           Master browser is running build 2600
>       1 backup servers retrieved from master OFFICE
>           \\OFFICE
>       There are 1 servers in domain MSHOME on transport
>   \Device\NetBT_Tcpip_{BA8393AB-D8CF-4DED-914E-F95508192A3F}
>       There are 1 domains in domain MSHOME on transport
>   \Device\NetBT_Tcpip_{BA8393AB-D8CF-4DED-914E-F95508192A3F}
>   ---------------------------------------------------------------------------------------------------------------------------------------
>   I didn't include the info for the wireless compuer because I don't
>   think it's relevant to this problem?
>
>   Hopefully I've included the neccessary info. I didn't want to have to
>   post but I'm ready to pull my hair out and this problem is consuming
>   all my time. To get information from the net I have
>   to bypass the router and then to troubleshoot I have to switch it back
>   again. I've done this tens of times now. Any help would be greatly
>   appreciated.
>
> ------=_NextPart_000_0078_01C6C2B4.AACEA8D0
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> Content-Transfer-Encoding: quoted-printable
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> <DIV>Have you tried to use a static IP? Also double-check the wireless security.
> These troubleshooting may help,</DIV>
> <DIV>&nbsp;</DIV>
> <DIV><A class=l
> href="http://www.chicagotech.net/troubleshooting/noconnectivity.htm">Troubleshooting
> <B>limited or no connectivity</B></A>
> <TABLE cellSpacing=0 cellPadding=0 border=0>
>   <TBODY>
>   <TR>
>     <TD class=j>
>       <DIV><FONT size=-1>"This connection has <B>limited or no connectivity</B>.
>       " "You might not be able to access the Internet or some network resources"
>       <B>...</B><BR><FONT color=#008000><A
>       href="http://www.chicagotech.net/troubleshooting/noconnectivity.htm">www.chicagotech.net/troubleshooting/<B>no</B><B>connectivity</B>.htm</A>
>       </FONT></FONT></DIV>
>       <DIV>&nbsp;</DIV>
>       <DIV><A class=l
>       href="http://www.howtonetworking.com/casestudy/sentpacket1.htm"><FONT
>       color=#663399>sent packets on wireless</FONT></A>
>       <TABLE cellSpacing=0 cellPadding=0 border=0>
>         <TBODY>
>         <TR>
>           <TD class=j><FONT size=-1>Case Study - Sent packets only on a
>             wireless computer and <B>Limited or no connection</B>. Situation:
>             one of our users has a XP computer with wireless <B>connection</B>.
>             <B>...</B><BR><FONT color=#008000><A
>             href="http://www.howtonetworking.com/casestudy/sentpacket1.htm">www.howtonetworking.com/casestudy/sentpacket1.htm</A>
>             </FONT></FONT></TD></TR></TBODY></TABLE></DIV></TD></TR></TBODY></TABLE></DIV>
> <DIV><BR>Bob Lin, MS-MVP, MCSE &amp; CNE<BR>Networking, Internet, Routing, VPN
> Troubleshooting on <A
> href="http://www.ChicagoTech.net">http://www.ChicagoTech.net</A> <BR>How to
> Setup Windows, Network, VPN &amp; Remote Access on <A
> href="http://www.HowToNetworking.com">http://www.HowToNetworking.com</A> </DIV>
> <BLOCKQUOTE
> style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
>   <DIV>"J" &lt;<A
>   href="mailto:jhars***@fastmail.fm">jhars***@fastmail.fm</A>&gt; wrote in
>   message <A
>   href="news:1155892123.155644.203***@74g2000cwt.googlegroups.com">news:1155892123.155644.203060@74g2000cwt.googlegroups.com</A>...</DIV>Until
>   about 6 days ago I knew nothing about networks so I am a newbe,<BR>but I've
>   been spending countless hours reading usenet messages on the<BR>topic and
>   talking to customer service and I think I've exhausted all my<BR>resources, so
>   I decided to ask for some help.<BR><BR>System: Dell Dimension
>   E310<BR>WindowsXP Media Edition V.5.1 SP2 (SP2 came built in)<BR>D-link
>   WBR-2310 wireless router<BR>Motorola SB5100 cable modem<BR>Firefox and
>   Explorer<BR>Intel Pro/100 VE ethernet card<BR>SP Time Warner<BR>Kerio firewall
>   V.4.3.2.6<BR><BR>Some background...about 6 days ago I uninstalled the trial
>   version of<BR>mcafee security center from the hardline computer because it was
>   about<BR>to expire (came with the computer), and I installed the latest
>   Kerio<BR>firewall, Ewido anti-malware, AVG anti-virus and Ad-aware. The next
>   day<BR>I was unable to access the internet and I was getting the "limited
>   or<BR>no connectivy" message on both the hardlined computer and the
>   computer<BR>with the wireless card. The next day the internet just started
>   working<BR>again, and then the day after that it stopped. I just have the
>   two<BR>computers on the network. When I connect the modem directly there is
>   no<BR>problem, other than the fact that I get an IP 24.94.xx.xxx, and
>   Time<BR>Warner says that it's not theirs. Theirs starts with
>   10.<BR><BR>***Note: When troubleshooting with Time Warner, doing the same
>   things I<BR>had been doing, 100x's before: resetting and unplugging the router
>   and<BR>modem, and rebooting in different orders, and TW resetting the modem,
>   I<BR>was about to try and switch out the cable when the service tech
>   said<BR>"wait, check and see if you have internet" and i did. Problem fixed
>   I<BR>thought. I asked him what he did. "Nothing really". So I hung up
>   the<BR>phone and tried unplugging the modem and router because I had
>   to<BR>untangle all the wires and put everything back into the desk and
>   I<BR>wanted to make sure I still had a connection. I plugged them back
>   in<BR>and I still had a connection. So I unplugged again and after
>   puting<BR>everything back in the desk and plugging back in, it was back
>   to<BR>"limited or no connectivity". I called Time Warner back to try
>   and<BR>duplicate the results and tried for an hour with no luck.&nbsp; So I
>   thought<BR>it was a "touchy" cable because it lost connection after I moved
>   it<BR>back in the desk. So I tried replacing the cables and that didn't
>   work<BR>either.<BR><BR>The problem seems to be with the hardline computer
>   because I can't<BR>access the routers IP on it to get the D-link setup on my
>   browser, but<BR>I can on the wireless comp. The computer just won't accept the
>   routers<BR>IP. The signal strength is the same 100mbps on both computers.
>   I'm<BR>pretty sure after everything I've tried that the problem is with
>   the<BR>Kerio firewall. I called them and they told me that the latest
>   version<BR>isn't compatible with wireless routers (This info could have
>   been<BR>usefull to me about 6 days ago!). So the guy said he would send me
>   the<BR>link to dl the previous version 4.3.2.6 and it should fix
>   the<BR>problem...it didn't. I asked him if I didn't want to use Kerio
>   anymore<BR>what the fix would be and he said that there isn't one, so I am
>   pretty<BR>much stuck with Kerio until they come up with a fix. I think that
>   is<BR>BS.<BR><BR><BR>What I've tried so far:<BR><BR>-After calling Time
>   Warner, they told me that I had the wrong type of<BR>modem because it was
>   installed with the digital phone service, and they<BR>had not switched it out
>   for the motorola when we canceled the service.<BR>They said that the modem may
>   be the problem but I doubted it because we<BR>canceled the service months ago
>   and this problem just came up. So I got<BR>the correct modem from
>   them.<BR><BR>-Uninstalled the for-mentioned software.<BR><BR>-checked for a
>   physical problem (resetting the router and modem
Author
19 Aug 2006 7:42 AM
J
When I use a static IP I can't ping the router so It's a DHCP issue and
that link that you gave me says that it's probably a hardware problem.
So I tried using the other router I bought again with no luck, and I
switched the cables again. Can it be possible that it's a problem with
my ethernet adapter? When I connect the modem directly it works fine, I
get a DHCP address, and DNS.