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Limited or no connectivity (tried everything on pchuck's, out of ideas)but I've been spending countless hours reading usenet messages on the topic and talking to customer service and I think I've exhausted all my resources, so I decided to ask for some help. System: Dell Dimension E310 WindowsXP Media Edition V.5.1 SP2 (SP2 came built in) D-link WBR-2310 wireless router Motorola SB5100 cable modem Firefox and Explorer Intel Pro/100 VE ethernet card SP Time Warner Kerio firewall V.4.3.2.6 Some background...about 6 days ago I uninstalled the trial version of mcafee security center from the hardline computer because it was about to expire (came with the computer), and I installed the latest Kerio firewall, Ewido anti-malware, AVG anti-virus and Ad-aware. The next day I was unable to access the internet and I was getting the "limited or no connectivy" message on both the hardlined computer and the computer with the wireless card. The next day the internet just started working again, and then the day after that it stopped. I just have the two computers on the network. When I connect the modem directly there is no problem, other than the fact that I get an IP 24.94.xx.xxx, and Time Warner says that it's not theirs. Theirs starts with 10. ***Note: When troubleshooting with Time Warner, doing the same things I had been doing, 100x's before: resetting and unplugging the router and modem, and rebooting in different orders, and TW resetting the modem, I was about to try and switch out the cable when the service tech said "wait, check and see if you have internet" and i did. Problem fixed I thought. I asked him what he did. "Nothing really". So I hung up the phone and tried unplugging the modem and router because I had to untangle all the wires and put everything back into the desk and I wanted to make sure I still had a connection. I plugged them back in and I still had a connection. So I unplugged again and after puting everything back in the desk and plugging back in, it was back to "limited or no connectivity". I called Time Warner back to try and duplicate the results and tried for an hour with no luck. So I thought it was a "touchy" cable because it lost connection after I moved it back in the desk. So I tried replacing the cables and that didn't work either. The problem seems to be with the hardline computer because I can't access the routers IP on it to get the D-link setup on my browser, but I can on the wireless comp. The computer just won't accept the routers IP. The signal strength is the same 100mbps on both computers. I'm pretty sure after everything I've tried that the problem is with the Kerio firewall. I called them and they told me that the latest version isn't compatible with wireless routers (This info could have been usefull to me about 6 days ago!). So the guy said he would send me the link to dl the previous version 4.3.2.6 and it should fix the problem...it didn't. I asked him if I didn't want to use Kerio anymore what the fix would be and he said that there isn't one, so I am pretty much stuck with Kerio until they come up with a fix. I think that is BS. What I've tried so far: -After calling Time Warner, they told me that I had the wrong type of modem because it was installed with the digital phone service, and they had not switched it out for the motorola when we canceled the service. They said that the modem may be the problem but I doubted it because we canceled the service months ago and this problem just came up. So I got the correct modem from them. -Uninstalled the for-mentioned software. -checked for a physical problem (resetting the router and modem countless times, power cycling them, rebooting, switching out the cat5 cables, bought a linksys router to try) -I was still getting error messages on startup from Mcafee and I couldn't find a way to fully uninstall it so I went into the registry and deleted every instance of "mcafee". I know that is pretty reckless but I was frustrated and it got rid of the error messages. -checked for corrupt winsock -ran winsockxp fix -checked the tcip settings in network connections -did a system restore -uninstalled the ethernet driver and reinstalled it -uninstalled the wireless driver and reinstalled it -entered a static IP address -reinstalled mcafee and then uninstalled it -checked for viruses, and malware -uninstalled windows updates -checked to make sure that the proper services were set right -installed the previous version of Kerio that they sent me Here is my config info: Windows IP Configuration Host Name . . . . . . . . . . . . : Office Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection 6: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection Physical Address. . . . . . . . . : 00-13-20-E0-68-B5 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Autoconfiguration IP Address. . . : 169.254.148.2 Subnet Mask . . . . . . . . . . . : 255.255.0.0 Default Gateway . . . . . . . . . : ------------------------------------------------------------------------------------------------------------------------------------- Server Name \\OFFICE Server Comment Software version Windows 2002 Server is active on NetbiosSmb (000000000000) NetBT_Tcpip_{3F6FAAE3-2001-4009-9343-B1244F43E0CB} (001320e068b5) Server hidden No Maximum Logged On Users 10 Maximum open files per session 16384 Idle session time (min) 15 The command completed successfully. --------------------------------------------------------------------------------------------------------------------------------------- Computer name \\OFFICE Full Computer name Office User name Darlene Workstation active on NetbiosSmb (000000000000) NetBT_Tcpip_{3F6FAAE3-2001-4009-9343-B1244F43E0CB} (001320E068B5) Software version Windows 2002 Workstation domain MSHOME Workstation Domain DNS Name (null) Logon domain OFFICE COM Open Timeout (sec) 0 COM Send Count (byte) 16 COM Send Timeout (msec) 250 The command completed successfully. -------------------------------------------------------------------------------------------------------------------------------------- Status for domain MSHOME on transport \Device\NetBT_Tcpip_{BA8393AB-D8CF-4DED-914E-F95508192A3F} Browsing is active on domain. Master browser name is: OFFICE Master browser is running build 2600 1 backup servers retrieved from master OFFICE \\OFFICE There are 1 servers in domain MSHOME on transport \Device\NetBT_Tcpip_{BA8393AB-D8CF-4DED-914E-F95508192A3F} There are 1 domains in domain MSHOME on transport \Device\NetBT_Tcpip_{BA8393AB-D8CF-4DED-914E-F95508192A3F} --------------------------------------------------------------------------------------------------------------------------------------- I didn't include the info for the wireless compuer because I don't think it's relevant to this problem? Hopefully I've included the neccessary info. I didn't want to have to post but I'm ready to pull my hair out and this problem is consuming all my time. To get information from the net I have to bypass the router and then to troubleshoot I have to switch it back again. I've done this tens of times now. Any help would be greatly appreciated. Have you tried to use a static IP? Also double-check the wireless security. These troubleshooting may help,
Troubleshooting limited or no connectivity "This connection has limited or no connectivity. " "You might not be able to access the Internet or some network resources" ... www.chicagotech.net/troubleshooting/noconnectivity.htm sent packets on wireless Case Study - Sent packets only on a wireless computer and Limited or no connection. Situation: one of our users has a XP computer with wireless connection. ... www.howtonetworking.com/casestudy/sentpacket1.htm Bob Lin, MS-MVP, MCSE & CNE Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com "J" <jhars***@fastmail.fm> wrote in message news:1155892123.155644.203060@74g2000cwt.googlegroups.com... Until about 6 days ago I knew nothing about networks so I am a newbe,but I've been spending countless hours reading usenet messages on the topic and talking to customer service and I think I've exhausted all my resources, so I decided to ask for some help. System: Dell Dimension E310 WindowsXP Media Edition V.5.1 SP2 (SP2 came built in) D-link WBR-2310 wireless router Motorola SB5100 cable modem Firefox and Explorer Intel Pro/100 VE ethernet card SP Time Warner Kerio firewall V.4.3.2.6 Some background...about 6 days ago I uninstalled the trial version of mcafee security center from the hardline computer because it was about to expire (came with the computer), and I installed the latest Kerio firewall, Ewido anti-malware, AVG anti-virus and Ad-aware. The next day I was unable to access the internet and I was getting the "limited or no connectivy" message on both the hardlined computer and the computer with the wireless card. The next day the internet just started working again, and then the day after that it stopped. I just have the two computers on the network. When I connect the modem directly there is no problem, other than the fact that I get an IP 24.94.xx.xxx, and Time Warner says that it's not theirs. Theirs starts with 10. ***Note: When troubleshooting with Time Warner, doing the same things I had been doing, 100x's before: resetting and unplugging the router and modem, and rebooting in different orders, and TW resetting the modem, I was about to try and switch out the cable when the service tech said "wait, check and see if you have internet" and i did. Problem fixed I thought. I asked him what he did. "Nothing really". So I hung up the phone and tried unplugging the modem and router because I had to untangle all the wires and put everything back into the desk and I wanted to make sure I still had a connection. I plugged them back in and I still had a connection. So I unplugged again and after puting everything back in the desk and plugging back in, it was back to "limited or no connectivity". I called Time Warner back to try and duplicate the results and tried for an hour with no luck. So I thought it was a "touchy" cable because it lost connection after I moved it back in the desk. So I tried replacing the cables and that didn't work either. The problem seems to be with the hardline computer because I can't access the routers IP on it to get the D-link setup on my browser, but I can on the wireless comp. The computer just won't accept the routers IP. The signal strength is the same 100mbps on both computers. I'm pretty sure after everything I've tried that the problem is with the Kerio firewall. I called them and they told me that the latest version isn't compatible with wireless routers (This info could have been usefull to me about 6 days ago!). So the guy said he would send me the link to dl the previous version 4.3.2.6 and it should fix the problem...it didn't. I asked him if I didn't want to use Kerio anymore what the fix would be and he said that there isn't one, so I am pretty much stuck with Kerio until they come up with a fix. I think that is BS. What I've tried so far: -After calling Time Warner, they told me that I had the wrong type of modem because it was installed with the digital phone service, and they had not switched it out for the motorola when we canceled the service. They said that the modem may be the problem but I doubted it because we canceled the service months ago and this problem just came up. So I got the correct modem from them. -Uninstalled the for-mentioned software. -checked for a physical problem (resetting the router and modem countless times, power cycling them, rebooting, switching out the cat5 cables, bought a linksys router to try) -I was still getting error messages on startup from Mcafee and I couldn't find a way to fully uninstall it so I went into the registry and deleted every instance of "mcafee". I know that is pretty reckless but I was frustrated and it got rid of the error messages. -checked for corrupt winsock -ran winsockxp fix -checked the tcip settings in network connections -did a system restore -uninstalled the ethernet driver and reinstalled it -uninstalled the wireless driver and reinstalled it -entered a static IP address -reinstalled mcafee and then uninstalled it -checked for viruses, and malware -uninstalled windows updates -checked to make sure that the proper services were set right -installed the previous version of Kerio that they sent me Here is my config info: Windows IP Configuration Host Name . . . . . . . . . . . . : Office Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection 6: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection Physical Address. . . . . . . . . : 00-13-20-E0-68-B5 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Autoconfiguration IP Address. . . : 169.254.148.2 Subnet Mask . . . . . . . . . . . : 255.255.0.0 Default Gateway . . . . . . . . . : ------------------------------------------------------------------------------------------------------------------------------------- Server Name \\OFFICE Server Comment Software version Windows 2002 Server is active on NetbiosSmb (000000000000) NetBT_Tcpip_{3F6FAAE3-2001-4009-9343-B1244F43E0CB} (001320e068b5) Server hidden No Maximum Logged On Users 10 Maximum open files per session 16384 Idle session time (min) 15 The command completed successfully. --------------------------------------------------------------------------------------------------------------------------------------- Computer name \\OFFICE Full Computer name Office User name Darlene Workstation active on NetbiosSmb (000000000000) NetBT_Tcpip_{3F6FAAE3-2001-4009-9343-B1244F43E0CB} (001320E068B5) Software version Windows 2002 Workstation domain MSHOME Workstation Domain DNS Name (null) Logon domain OFFICE COM Open Timeout (sec) 0 COM Send Count (byte) 16 COM Send Timeout (msec) 250 The command completed successfully. -------------------------------------------------------------------------------------------------------------------------------------- Status for domain MSHOME on transport \Device\NetBT_Tcpip_{BA8393AB-D8CF-4DED-914E-F95508192A3F} Browsing is active on domain. Master browser name is: OFFICE Master browser is running build 2600 1 backup servers retrieved from master OFFICE \\OFFICE There are 1 servers in domain MSHOME on transport \Device\NetBT_Tcpip_{BA8393AB-D8CF-4DED-914E-F95508192A3F} There are 1 domains in domain MSHOME on transport \Device\NetBT_Tcpip_{BA8393AB-D8CF-4DED-914E-F95508192A3F} --------------------------------------------------------------------------------------------------------------------------------------- I didn't include the info for the wireless compuer because I don't think it's relevant to this problem? Hopefully I've included the neccessary info. I didn't want to have to post but I'm ready to pull my hair out and this problem is consuming all my time. To get information from the net I have to bypass the router and then to troubleshoot I have to switch it back again. I've done this tens of times now. Any help would be greatly appreciated. I've tried a static IP, as well as disabling all security.
Robert L [MS-MVP] wrote: Show quoteHide quote > Have you tried to use a static IP? Also double-check the wireless security. These troubleshooting may help, > > Troubleshooting limited or no connectivity "This connection has limited or no connectivity. " "You might not be able to access the Internet or some network resources" ... > www.chicagotech.net/troubleshooting/noconnectivity.htm > > sent packets on wireless Case Study - Sent packets only on a wireless computer and Limited or no connection. Situation: one of our users has a XP computer with wireless connection. ... > www.howtonetworking.com/casestudy/sentpacket1.htm > > > > Bob Lin, MS-MVP, MCSE & CNE > Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net > How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com > "J" <jhars***@fastmail.fm> wrote in message news:1155892123.155644.203060@74g2000cwt.googlegroups.com... > Until about 6 days ago I knew nothing about networks so I am a newbe, > but I've been spending countless hours reading usenet messages on the > topic and talking to customer service and I think I've exhausted all my > resources, so I decided to ask for some help. > > System: Dell Dimension E310 > WindowsXP Media Edition V.5.1 SP2 (SP2 came built in) > D-link WBR-2310 wireless router > Motorola SB5100 cable modem > Firefox and Explorer > Intel Pro/100 VE ethernet card > SP Time Warner > Kerio firewall V.4.3.2.6 > > Some background...about 6 days ago I uninstalled the trial version of > mcafee security center from the hardline computer because it was about > to expire (came with the computer), and I installed the latest Kerio > firewall, Ewido anti-malware, AVG anti-virus and Ad-aware. The next day > I was unable to access the internet and I was getting the "limited or > no connectivy" message on both the hardlined computer and the computer > with the wireless card. The next day the internet just started working > again, and then the day after that it stopped. I just have the two > computers on the network. When I connect the modem directly there is no > problem, other than the fact that I get an IP 24.94.xx.xxx, and Time > Warner says that it's not theirs. Theirs starts with 10. > > ***Note: When troubleshooting with Time Warner, doing the same things I > had been doing, 100x's before: resetting and unplugging the router and > modem, and rebooting in different orders, and TW resetting the modem, I > was about to try and switch out the cable when the service tech said > "wait, check and see if you have internet" and i did. Problem fixed I > thought. I asked him what he did. "Nothing really". So I hung up the > phone and tried unplugging the modem and router because I had to > untangle all the wires and put everything back into the desk and I > wanted to make sure I still had a connection. I plugged them back in > and I still had a connection. So I unplugged again and after puting > everything back in the desk and plugging back in, it was back to > "limited or no connectivity". I called Time Warner back to try and > duplicate the results and tried for an hour with no luck. So I thought > it was a "touchy" cable because it lost connection after I moved it > back in the desk. So I tried replacing the cables and that didn't work > either. > > The problem seems to be with the hardline computer because I can't > access the routers IP on it to get the D-link setup on my browser, but > I can on the wireless comp. The computer just won't accept the routers > IP. The signal strength is the same 100mbps on both computers. I'm > pretty sure after everything I've tried that the problem is with the > Kerio firewall. I called them and they told me that the latest version > isn't compatible with wireless routers (This info could have been > usefull to me about 6 days ago!). So the guy said he would send me the > link to dl the previous version 4.3.2.6 and it should fix the > problem...it didn't. I asked him if I didn't want to use Kerio anymore > what the fix would be and he said that there isn't one, so I am pretty > much stuck with Kerio until they come up with a fix. I think that is > BS. > > > What I've tried so far: > > -After calling Time Warner, they told me that I had the wrong type of > modem because it was installed with the digital phone service, and they > had not switched it out for the motorola when we canceled the service. > They said that the modem may be the problem but I doubted it because we > canceled the service months ago and this problem just came up. So I got > the correct modem from them. > > -Uninstalled the for-mentioned software. > > -checked for a physical problem (resetting the router and modem > countless times, power cycling them, rebooting, switching out the > cat5 cables, bought a linksys router to try) > > -I was still getting error messages on startup from Mcafee and I > couldn't find a way to fully uninstall it so I went into the registry > and deleted every instance of "mcafee". I know that is pretty reckless > but I was frustrated and it got rid of the error messages. > > -checked for corrupt winsock > > -ran winsockxp fix > > -checked the tcip settings in network connections > > -did a system restore > > -uninstalled the ethernet driver and reinstalled it > > -uninstalled the wireless driver and reinstalled it > > -entered a static IP address > > -reinstalled mcafee and then uninstalled it > > -checked for viruses, and malware > > -uninstalled windows updates > > -checked to make sure that the proper services were set right > > -installed the previous version of Kerio that they sent me > > > Here is my config info: > > Windows IP Configuration > > Host Name . . . . . . . . . . . . : Office > Primary Dns Suffix . . . . . . . : > Node Type . . . . . . . . . . . . : Hybrid > IP Routing Enabled. . . . . . . . : No > WINS Proxy Enabled. . . . . . . . : No > > Ethernet adapter Local Area Connection 6: > > Connection-specific DNS Suffix . : > Description . . . . . . . . . . . : Intel(R) PRO/100 VE > Network Connection > Physical Address. . . . . . . . . : 00-13-20-E0-68-B5 > Dhcp Enabled. . . . . . . . . . . : Yes > Autoconfiguration Enabled . . . . : Yes > Autoconfiguration IP Address. . . : 169.254.148.2 > Subnet Mask . . . . . . . . . . . : 255.255.0.0 > Default Gateway . . . . . . . . . : > ------------------------------------------------------------------------------------------------------------------------------------- > Server Name \\OFFICE > Server Comment > > Software version Windows 2002 > Server is active on > NetbiosSmb (000000000000) > NetBT_Tcpip_{3F6FAAE3-2001-4009-9343-B1244F43E0CB} (001320e068b5) > > > Server hidden No > Maximum Logged On Users 10 > Maximum open files per session 16384 > > Idle session time (min) 15 > The command completed successfully. > --------------------------------------------------------------------------------------------------------------------------------------- > Computer name \\OFFICE > Full Computer name Office > User name Darlene > > Workstation active on > NetbiosSmb (000000000000) > NetBT_Tcpip_{3F6FAAE3-2001-4009-9343-B1244F43E0CB} (001320E068B5) > > Software version Windows 2002 > > Workstation domain MSHOME > Workstation Domain DNS Name (null) > Logon domain OFFICE > > COM Open Timeout (sec) 0 > COM Send Count (byte) 16 > COM Send Timeout (msec) 250 > The command completed successfully. > -------------------------------------------------------------------------------------------------------------------------------------- > Status for domain MSHOME on transport > \Device\NetBT_Tcpip_{BA8393AB-D8CF-4DED-914E-F95508192A3F} > Browsing is active on domain. > Master browser name is: OFFICE > Master browser is running build 2600 > 1 backup servers retrieved from master OFFICE > \\OFFICE > There are 1 servers in domain MSHOME on transport > \Device\NetBT_Tcpip_{BA8393AB-D8CF-4DED-914E-F95508192A3F} > There are 1 domains in domain MSHOME on transport > \Device\NetBT_Tcpip_{BA8393AB-D8CF-4DED-914E-F95508192A3F} > --------------------------------------------------------------------------------------------------------------------------------------- > I didn't include the info for the wireless compuer because I don't > think it's relevant to this problem? > > Hopefully I've included the neccessary info. I didn't want to have to > post but I'm ready to pull my hair out and this problem is consuming > all my time. To get information from the net I have > to bypass the router and then to troubleshoot I have to switch it back > again. I've done this tens of times now. Any help would be greatly > appreciated. > > ------=_NextPart_000_0078_01C6C2B4.AACEA8D0 > Content-Type: text/html; charset=iso-8859-1 > Content-Transfer-Encoding: quoted-printable > X-Google-AttachSize: 14884 > > <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> > <HTML><HEAD> > <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> > <META content="MSHTML 6.00.2900.2963" name=GENERATOR> > <STYLE></STYLE> > </HEAD> > <BODY bgColor=#ffffff> > <DIV>Have you tried to use a static IP? Also double-check the wireless security. > These troubleshooting may help,</DIV> > <DIV> </DIV> > <DIV><A class=l > href="http://www.chicagotech.net/troubleshooting/noconnectivity.htm">Troubleshooting > <B>limited or no connectivity</B></A> > <TABLE cellSpacing=0 cellPadding=0 border=0> > <TBODY> > <TR> > <TD class=j> > <DIV><FONT size=-1>"This connection has <B>limited or no connectivity</B>. > " "You might not be able to access the Internet or some network resources" > <B>...</B><BR><FONT color=#008000><A > href="http://www.chicagotech.net/troubleshooting/noconnectivity.htm">www.chicagotech.net/troubleshooting/<B>no</B><B>connectivity</B>.htm</A> > </FONT></FONT></DIV> > <DIV> </DIV> > <DIV><A class=l > href="http://www.howtonetworking.com/casestudy/sentpacket1.htm"><FONT > color=#663399>sent packets on wireless</FONT></A> > <TABLE cellSpacing=0 cellPadding=0 border=0> > <TBODY> > <TR> > <TD class=j><FONT size=-1>Case Study - Sent packets only on a > wireless computer and <B>Limited or no connection</B>. Situation: > one of our users has a XP computer with wireless <B>connection</B>. > <B>...</B><BR><FONT color=#008000><A > href="http://www.howtonetworking.com/casestudy/sentpacket1.htm">www.howtonetworking.com/casestudy/sentpacket1.htm</A> > </FONT></FONT></TD></TR></TBODY></TABLE></DIV></TD></TR></TBODY></TABLE></DIV> > <DIV><BR>Bob Lin, MS-MVP, MCSE & CNE<BR>Networking, Internet, Routing, VPN > Troubleshooting on <A > href="http://www.ChicagoTech.net">http://www.ChicagoTech.net</A> <BR>How to > Setup Windows, Network, VPN & Remote Access on <A > href="http://www.HowToNetworking.com">http://www.HowToNetworking.com</A> </DIV> > <BLOCKQUOTE > style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> > <DIV>"J" <<A > href="mailto:jhars***@fastmail.fm">jhars***@fastmail.fm</A>> wrote in > message <A > href="news:1155892123.155644.203***@74g2000cwt.googlegroups.com">news:1155892123.155644.203060@74g2000cwt.googlegroups.com</A>...</DIV>Until > about 6 days ago I knew nothing about networks so I am a newbe,<BR>but I've > been spending countless hours reading usenet messages on the<BR>topic and > talking to customer service and I think I've exhausted all my<BR>resources, so > I decided to ask for some help.<BR><BR>System: Dell Dimension > E310<BR>WindowsXP Media Edition V.5.1 SP2 (SP2 came built in)<BR>D-link > WBR-2310 wireless router<BR>Motorola SB5100 cable modem<BR>Firefox and > Explorer<BR>Intel Pro/100 VE ethernet card<BR>SP Time Warner<BR>Kerio firewall > V.4.3.2.6<BR><BR>Some background...about 6 days ago I uninstalled the trial > version of<BR>mcafee security center from the hardline computer because it was > about<BR>to expire (came with the computer), and I installed the latest > Kerio<BR>firewall, Ewido anti-malware, AVG anti-virus and Ad-aware. The next > day<BR>I was unable to access the internet and I was getting the "limited > or<BR>no connectivy" message on both the hardlined computer and the > computer<BR>with the wireless card. The next day the internet just started > working<BR>again, and then the day after that it stopped. I just have the > two<BR>computers on the network. When I connect the modem directly there is > no<BR>problem, other than the fact that I get an IP 24.94.xx.xxx, and > Time<BR>Warner says that it's not theirs. Theirs starts with > 10.<BR><BR>***Note: When troubleshooting with Time Warner, doing the same > things I<BR>had been doing, 100x's before: resetting and unplugging the router > and<BR>modem, and rebooting in different orders, and TW resetting the modem, > I<BR>was about to try and switch out the cable when the service tech > said<BR>"wait, check and see if you have internet" and i did. Problem fixed > I<BR>thought. I asked him what he did. "Nothing really". So I hung up > the<BR>phone and tried unplugging the modem and router because I had > to<BR>untangle all the wires and put everything back into the desk and > I<BR>wanted to make sure I still had a connection. I plugged them back > in<BR>and I still had a connection. So I unplugged again and after > puting<BR>everything back in the desk and plugging back in, it was back > to<BR>"limited or no connectivity". I called Time Warner back to try > and<BR>duplicate the results and tried for an hour with no luck. So I > thought<BR>it was a "touchy" cable because it lost connection after I moved > it<BR>back in the desk. So I tried replacing the cables and that didn't > work<BR>either.<BR><BR>The problem seems to be with the hardline computer > because I can't<BR>access the routers IP on it to get the D-link setup on my > browser, but<BR>I can on the wireless comp. The computer just won't accept the > routers<BR>IP. The signal strength is the same 100mbps on both computers. > I'm<BR>pretty sure after everything I've tried that the problem is with > the<BR>Kerio firewall. I called them and they told me that the latest > version<BR>isn't compatible with wireless routers (This info could have > been<BR>usefull to me about 6 days ago!). So the guy said he would send me > the<BR>link to dl the previous version 4.3.2.6 and it should fix > the<BR>problem...it didn't. I asked him if I didn't want to use Kerio > anymore<BR>what the fix would be and he said that there isn't one, so I am > pretty<BR>much stuck with Kerio until they come up with a fix. I think that > is<BR>BS.<BR><BR><BR>What I've tried so far:<BR><BR>-After calling Time > Warner, they told me that I had the wrong type of<BR>modem because it was > installed with the digital phone service, and they<BR>had not switched it out > for the motorola when we canceled the service.<BR>They said that the modem may > be the problem but I doubted it because we<BR>canceled the service months ago > and this problem just came up. So I got<BR>the correct modem from > them.<BR><BR>-Uninstalled the for-mentioned software.<BR><BR>-checked for a > physical problem (resetting the router and modem When I use a static IP I can't ping the router so It's a DHCP issue and
that link that you gave me says that it's probably a hardware problem. So I tried using the other router I bought again with no luck, and I switched the cables again. Can it be possible that it's a problem with my ethernet adapter? When I connect the modem directly it works fine, I get a DHCP address, and DNS. |
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