"Bill Simard" <BillSim***@discussions.microsoft.com> wrote in message
news:D0B8C3EF-B3B9-4C63-AEA3-38281BBE4DF7@microsoft.com...
>I have a laptop running XP and it has a built-in Lan port and a wireless
> ethernet card built-in.  A few days ago it stopped connecting to the
> Internet.  I can't get mail or browse the web.  I am getting the valid
> address 192.168.2.19 from my router and if I hook directly to my cable
> modem
> I'm geting the 24.68. etc.. which is a valid address from my ISP.  I
> removed
> the anti-virus software and my firewall is off, but I can't get to the
> internet or my mail.  Any idea what is wrong?  Any idea what will fix the
> problem?  I also tried unistalling and reinstalling the wireless and
> hardwired LAN components and still nothing.  This problem is affecting
> both
> the wired and wireless connections.  I also ran the network setup wizard
> and
> the intenet connection wizard with no change in status.
> Thanks
>

"Bill Simard" <BillSim***@discussions.microsoft.com> wrote in message
news:D0B8C3EF-B3B9-4C63-AEA3-38281BBE4DF7@microsoft.com...
> I have a laptop running XP and it has a built-in Lan port and a wireless
> ethernet card built-in.  A few days ago it stopped connecting to the
> Internet.  I can't get mail or browse the web.  I am getting the valid
> address 192.168.2.19 from my router and if I hook directly to my cable
modem
> I'm geting the 24.68. etc.. which is a valid address from my ISP.  I
removed
> the anti-virus software and my firewall is off, but I can't get to the
> internet or my mail.  Any idea what is wrong?  Any idea what will fix the
> problem?  I also tried unistalling and reinstalling the wireless and
> hardwired LAN components and still nothing.  This problem is affecting
both
> the wired and wireless connections.  I also ran the network setup wizard
and
> the intenet connection wizard with no change in status.
> Thanks
>

"Doug Sherman [MVP]" wrote:

> Try:
>
> 1.  Connect the laptop directly to the modem and make sure you are getting
> the 24.68, etc. address.
>
> 2.  Ping 4.2.2.1 - if you get a response, Internet routing is working.  If
> you get a request time out, the problem is most likely with the modem or
> your ISP's infrastructure.  Try resetting the modem and/or call your ISP.
>
> 3.  If #2. works, ping google.com.  If you get a response, DNS is working.
> If you get a request time out or host not found, then the problem is DNS or
> possibly Internet security/proxy software.  Run ipconfig /all and note the
> IP address of the DNS server - call your ISP.
>
> Doug Sherman
> MCSE, MCSA, MCP+I, MVP
>
> "Bill Simard" <BillSim***@discussions.microsoft.com> wrote in message
> news:D0B8C3EF-B3B9-4C63-AEA3-38281BBE4DF7@microsoft.com...
> > I have a laptop running XP and it has a built-in Lan port and a wireless
> > ethernet card built-in.  A few days ago it stopped connecting to the
> > Internet.  I can't get mail or browse the web.  I am getting the valid
> > address 192.168.2.19 from my router and if I hook directly to my cable
> modem
> > I'm geting the 24.68. etc.. which is a valid address from my ISP.  I
> removed
> > the anti-virus software and my firewall is off, but I can't get to the
> > internet or my mail.  Any idea what is wrong?  Any idea what will fix the
> > problem?  I also tried unistalling and reinstalling the wireless and
> > hardwired LAN components and still nothing.  This problem is affecting
> both
> > the wired and wireless connections.  I also ran the network setup wizard
> and
> > the intenet connection wizard with no change in status.
> > Thanks
> >
>
>
>

"Bill Simard" <BillSim***@discussions.microsoft.com> wrote in message
news:A40FBAEA-7ECF-427F-8CC2-D1733EF6A7E7@microsoft.com...
> Unable to ping anything, comes back request timed out.
> I can't understand why it's getting the IP address and not connecting to
the
> Internet.
> Could the winsock be messed up?
>
>
> "Doug Sherman [MVP]" wrote:
>
> > Try:
> >
> > 1.  Connect the laptop directly to the modem and make sure you are
getting
> > the 24.68, etc. address.
> >
> > 2.  Ping 4.2.2.1 - if you get a response, Internet routing is working.
If
> > you get a request time out, the problem is most likely with the modem or
> > your ISP's infrastructure.  Try resetting the modem and/or call your
ISP.
> >
> > 3.  If #2. works, ping google.com.  If you get a response, DNS is
working.
> > If you get a request time out or host not found, then the problem is DNS
or
> > possibly Internet security/proxy software.  Run ipconfig /all and note
the
> > IP address of the DNS server - call your ISP.
> >
> > Doug Sherman
> > MCSE, MCSA, MCP+I, MVP
> >
> > "Bill Simard" <BillSim***@discussions.microsoft.com> wrote in message
> > news:D0B8C3EF-B3B9-4C63-AEA3-38281BBE4DF7@microsoft.com...
> > > I have a laptop running XP and it has a built-in Lan port and a
wireless
> > > ethernet card built-in.  A few days ago it stopped connecting to the
> > > Internet.  I can't get mail or browse the web.  I am getting the valid
> > > address 192.168.2.19 from my router and if I hook directly to my cable
> > modem
> > > I'm geting the 24.68. etc.. which is a valid address from my ISP.  I
> > removed
> > > the anti-virus software and my firewall is off, but I can't get to the
> > > internet or my mail.  Any idea what is wrong?  Any idea what will fix
the
> > > problem?  I also tried unistalling and reinstalling the wireless and
> > > hardwired LAN components and still nothing.  This problem is affecting
> > both
> > > the wired and wireless connections.  I also ran the network setup
wizard
> > and
> > > the intenet connection wizard with no change in status.
> > > Thanks
> > >
> >
> >
> >