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One computer connects to web all the time, other on occasions

Author
18 Aug 2006 2:45 PM
Craig
I have 2 computers on my home network, connected in a complicated way, but it
works reliably for one computer and not the other. Both computers running
Windows XP Pro, SP2  and all of the latest updates.
My setup is thus, from ISP a wireless radio router from my ISP (I can't get
DSL, cable or other here, so have to go this way), connected to a Sunrocket
VOIP router, connected to a Belkin Wireless router. So I have a couple of NAT
interfaces inbetween me and the internet. However, the computer I am on now,
works reliably and has yet to give me any problems. The other computer, not
hardware identical, but software it is pretty much identical, sometimes I can
connect to the internet, other times I cannot. The other strange things is
that the other computer is always on the internal networks, which means I can
access files from either computer. I'll gladly give more information, but
wanted to know at least a starting point on this.

Thanks
Craig

Author
18 Aug 2006 3:39 PM
Robert L [MS-MVP]
When the computer can't access the internet, can you ping a public IP? If yes, can you ping yahoo.com? This troubleshooting may help,

How to troubleshoot internet access issues How to troubleshoot the Internet Access issues. You just setup a network and all networking computers can see each other. However, you have one of some ...
      www.howtonetworking.com/Internet/internetaccess0.htm 


Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
  "Craig" <Cr***@discussions.microsoft.com> wrote in message news:7DB601D5-420C-478F-933F-D0035DD64063@microsoft.com...
  I have 2 computers on my home network, connected in a complicated way, but it
  works reliably for one computer and not the other. Both computers running
  Windows XP Pro, SP2  and all of the latest updates.
  My setup is thus, from ISP a wireless radio router from my ISP (I can't get
  DSL, cable or other here, so have to go this way), connected to a Sunrocket
  VOIP router, connected to a Belkin Wireless router. So I have a couple of NAT
  interfaces inbetween me and the internet. However, the computer I am on now,
  works reliably and has yet to give me any problems. The other computer, not
  hardware identical, but software it is pretty much identical, sometimes I can
  connect to the internet, other times I cannot. The other strange things is
  that the other computer is always on the internal networks, which means I can
  access files from either computer. I'll gladly give more information, but
  wanted to know at least a starting point on this.

  Thanks
  Craig
Author
18 Aug 2006 7:25 PM
Craig
I am not able to ping a public IP, only my ISP router, and my other computer
on the internal network. But, as I said in my other post to Chuck, I changed
the MTU on my computer, to match the MTU on the "good" computer. That did not
work. But my ASUS motherboard has 2 onboard network adapters, I changed to
that one, and it worked. I do not know if this is a permanent fix or not, but
for the moment it is working. Thanks for the quick response.

Craig

Show quoteHide quote
"Robert L [MS-MVP]" wrote:

> When the computer can't access the internet, can you ping a public IP? If yes, can you ping yahoo.com? This troubleshooting may help,
>
> How to troubleshoot internet access issues How to troubleshoot the Internet Access issues. You just setup a network and all networking computers can see each other. However, you have one of some ...
>       www.howtonetworking.com/Internet/internetaccess0.htm 
>
>
> Bob Lin, MS-MVP, MCSE & CNE
> Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
> How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
>   "Craig" <Cr***@discussions.microsoft.com> wrote in message news:7DB601D5-420C-478F-933F-D0035DD64063@microsoft.com...
>   I have 2 computers on my home network, connected in a complicated way, but it
>   works reliably for one computer and not the other. Both computers running
>   Windows XP Pro, SP2  and all of the latest updates.
>   My setup is thus, from ISP a wireless radio router from my ISP (I can't get
>   DSL, cable or other here, so have to go this way), connected to a Sunrocket
>   VOIP router, connected to a Belkin Wireless router. So I have a couple of NAT
>   interfaces inbetween me and the internet. However, the computer I am on now,
>   works reliably and has yet to give me any problems. The other computer, not
>   hardware identical, but software it is pretty much identical, sometimes I can
>   connect to the internet, other times I cannot. The other strange things is
>   that the other computer is always on the internal networks, which means I can
>   access files from either computer. I'll gladly give more information, but
>   wanted to know at least a starting point on this.
>
>   Thanks
>   Craig
>
Author
19 Aug 2006 3:37 AM
Robert L [MS-MVP]
Thank you for the feedback. Post back if you have any issues.

Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
  "Craig" <Cr***@discussions.microsoft.com> wrote in message news:8A6419B6-D221-4AF4-9A1E-C26A446E1C2A@microsoft.com...
  I am not able to ping a public IP, only my ISP router, and my other computer
  on the internal network. But, as I said in my other post to Chuck, I changed
  the MTU on my computer, to match the MTU on the "good" computer. That did not
  work. But my ASUS motherboard has 2 onboard network adapters, I changed to
  that one, and it worked. I do not know if this is a permanent fix or not, but
  for the moment it is working. Thanks for the quick response.

  Craig

Show quoteHide quote
  "Robert L [MS-MVP]" wrote:

  > When the computer can't access the internet, can you ping a public IP? If yes, can you ping yahoo.com? This troubleshooting may help,
  >
  > How to troubleshoot internet access issues How to troubleshoot the Internet Access issues. You just setup a network and all networking computers can see each other. However, you have one of some ...
  >       www.howtonetworking.com/Internet/internetaccess0.htm 
  >
  >
  > Bob Lin, MS-MVP, MCSE & CNE
  > Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
  > How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
  >   "Craig" <Cr***@discussions.microsoft.com> wrote in message news:7DB601D5-420C-478F-933F-D0035DD64063@microsoft.com...
  >   I have 2 computers on my home network, connected in a complicated way, but it
  >   works reliably for one computer and not the other. Both computers running
  >   Windows XP Pro, SP2  and all of the latest updates.
  >   My setup is thus, from ISP a wireless radio router from my ISP (I can't get
  >   DSL, cable or other here, so have to go this way), connected to a Sunrocket
  >   VOIP router, connected to a Belkin Wireless router. So I have a couple of NAT
  >   interfaces inbetween me and the internet. However, the computer I am on now,
  >   works reliably and has yet to give me any problems. The other computer, not
  >   hardware identical, but software it is pretty much identical, sometimes I can
  >   connect to the internet, other times I cannot. The other strange things is
  >   that the other computer is always on the internal networks, which means I can
  >   access files from either computer. I'll gladly give more information, but
  >   wanted to know at least a starting point on this.
  >
  >   Thanks
  >   Craig
  >
Author
18 Aug 2006 3:41 PM
Chuck
On Fri, 18 Aug 2006 07:45:22 -0700, Craig <Cr***@discussions.microsoft.com>
wrote:

Show quoteHide quote
>I have 2 computers on my home network, connected in a complicated way, but it
>works reliably for one computer and not the other. Both computers running
>Windows XP Pro, SP2  and all of the latest updates.
>My setup is thus, from ISP a wireless radio router from my ISP (I can't get
>DSL, cable or other here, so have to go this way), connected to a Sunrocket
>VOIP router, connected to a Belkin Wireless router. So I have a couple of NAT
>interfaces inbetween me and the internet. However, the computer I am on now,
>works reliably and has yet to give me any problems. The other computer, not
>hardware identical, but software it is pretty much identical, sometimes I can
>connect to the internet, other times I cannot. The other strange things is
>that the other computer is always on the internal networks, which means I can
>access files from either computer. I'll gladly give more information, but
>wanted to know at least a starting point on this.
>
>Thanks
>Craig

Craig,

From what you've described, an MTU setting is a good candidate.
<http://nitecruzr.blogspot.com/2005/06/internet-connectivity-problems-caused.html>
http://nitecruzr.blogspot.com/2005/06/internet-connectivity-problems-caused.html

If that's not it, try and describe "sometimes I can connect to the internet,
other times I cannot" in a bit more detail.  How often does this problem occur?
Any pattern to it?  Have you tried the same website from the other computer,
when you're having this problem with any website on this computer?
<http://nitecruzr.blogspot.com/2005/06/background-information-useful-in.html>
http://nitecruzr.blogspot.com/2005/06/background-information-useful-in.html
<http://nitecruzr.blogspot.com/2005/08/solving-network-problems-tutorial.html>
http://nitecruzr.blogspot.com/2005/08/solving-network-problems-tutorial.html

--
Cheers,
Chuck, MS-MVP [Windows - Networking]
http://nitecruzr.blogspot.com/
Paranoia is not a problem, when it's a normal response from experience.
My        email         is          AT         DOT
   actual       address    pchuck       mvps        org.
Author
18 Aug 2006 7:24 PM
Craig
Well, it is working now. I changed the MTU on my computer, to match the MTU
on the "good" computer. It did not work. But my ASUS motherboard has 2
onboard network adapters, I changed to that one, and it worked. I do not know
if this is a permanent fix or not, but for the moment it is working. Thanks
for the quick response.

Craig

Show quoteHide quote
"Chuck" wrote:

> On Fri, 18 Aug 2006 07:45:22 -0700, Craig <Cr***@discussions.microsoft.com>
> wrote:
>
> >I have 2 computers on my home network, connected in a complicated way, but it
> >works reliably for one computer and not the other. Both computers running
> >Windows XP Pro, SP2  and all of the latest updates.
> >My setup is thus, from ISP a wireless radio router from my ISP (I can't get
> >DSL, cable or other here, so have to go this way), connected to a Sunrocket
> >VOIP router, connected to a Belkin Wireless router. So I have a couple of NAT
> >interfaces inbetween me and the internet. However, the computer I am on now,
> >works reliably and has yet to give me any problems. The other computer, not
> >hardware identical, but software it is pretty much identical, sometimes I can
> >connect to the internet, other times I cannot. The other strange things is
> >that the other computer is always on the internal networks, which means I can
> >access files from either computer. I'll gladly give more information, but
> >wanted to know at least a starting point on this.
> >
> >Thanks
> >Craig
>
> Craig,
>
> From what you've described, an MTU setting is a good candidate.
> <http://nitecruzr.blogspot.com/2005/06/internet-connectivity-problems-caused.html>
> http://nitecruzr.blogspot.com/2005/06/internet-connectivity-problems-caused.html
>
> If that's not it, try and describe "sometimes I can connect to the internet,
> other times I cannot" in a bit more detail.  How often does this problem occur?
> Any pattern to it?  Have you tried the same website from the other computer,
> when you're having this problem with any website on this computer?
> <http://nitecruzr.blogspot.com/2005/06/background-information-useful-in.html>
> http://nitecruzr.blogspot.com/2005/06/background-information-useful-in.html
> <http://nitecruzr.blogspot.com/2005/08/solving-network-problems-tutorial.html>
> http://nitecruzr.blogspot.com/2005/08/solving-network-problems-tutorial.html
>
> --
> Cheers,
> Chuck, MS-MVP [Windows - Networking]
> http://nitecruzr.blogspot.com/
> Paranoia is not a problem, when it's a normal response from experience.
> My        email         is          AT         DOT
>    actual       address    pchuck       mvps        org.
>
Author
18 Aug 2006 3:42 PM
Steve Winograd [MVP]
In article <7DB601D5-420C-478F-933F-D0035DD64***@microsoft.com>, Craig
<Cr***@discussions.microsoft.com> wrote:
Show quoteHide quote
>I have 2 computers on my home network, connected in a complicated way, but it
>works reliably for one computer and not the other. Both computers running
>Windows XP Pro, SP2  and all of the latest updates.
>My setup is thus, from ISP a wireless radio router from my ISP (I can't get
>DSL, cable or other here, so have to go this way), connected to a Sunrocket
>VOIP router, connected to a Belkin Wireless router. So I have a couple of NAT
>interfaces inbetween me and the internet. However, the computer I am on now,
>works reliably and has yet to give me any problems. The other computer, not
>hardware identical, but software it is pretty much identical, sometimes I can
>connect to the internet, other times I cannot. The other strange things is
>that the other computer is always on the internal networks, which means I can
>access files from either computer. I'll gladly give more information, but
>wanted to know at least a starting point on this.
>
>Thanks
>Craig

When the problem occurs, can the unreliable computer access some web
sites but not others?  If so, this could fix it:

1. Find the right MTU setting, as shown here:

http://www.annoyances.org/exec/show/article04-107

2. Make the setting manually on the client computers, or use
DrTCP to make it:

http://www.dslreports.com/front/drtcp.html

Otherwise, please reply with full details of the problem.  We only
know as much as you tell us.
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see.  I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com
Author
18 Aug 2006 7:26 PM
Craig
Appreciate the help Steve,  I changed the MTU on my computer, to match the
MTU on the "good" computer. It did not work. But my ASUS motherboard has 2
onboard network adapters, I changed to that one, and it worked. I do not know
if this is a permanent fix or not, but for the moment it is working.


Craig
Show quoteHide quote
"Steve Winograd [MVP]" wrote:

> In article <7DB601D5-420C-478F-933F-D0035DD64***@microsoft.com>, Craig
> <Cr***@discussions.microsoft.com> wrote:
> >I have 2 computers on my home network, connected in a complicated way, but it
> >works reliably for one computer and not the other. Both computers running
> >Windows XP Pro, SP2  and all of the latest updates.
> >My setup is thus, from ISP a wireless radio router from my ISP (I can't get
> >DSL, cable or other here, so have to go this way), connected to a Sunrocket
> >VOIP router, connected to a Belkin Wireless router. So I have a couple of NAT
> >interfaces inbetween me and the internet. However, the computer I am on now,
> >works reliably and has yet to give me any problems. The other computer, not
> >hardware identical, but software it is pretty much identical, sometimes I can
> >connect to the internet, other times I cannot. The other strange things is
> >that the other computer is always on the internal networks, which means I can
> >access files from either computer. I'll gladly give more information, but
> >wanted to know at least a starting point on this.
> >
> >Thanks
> >Craig
>
> When the problem occurs, can the unreliable computer access some web
> sites but not others?  If so, this could fix it:
>
> 1. Find the right MTU setting, as shown here:
>
> http://www.annoyances.org/exec/show/article04-107
>
> 2. Make the setting manually on the client computers, or use
> DrTCP to make it:
>
> http://www.dslreports.com/front/drtcp.html
>
> Otherwise, please reply with full details of the problem.  We only
> know as much as you tell us.
> --
> Best Wishes,
> Steve Winograd, MS-MVP (Windows Networking)
>
> Please post any reply as a follow-up message in the news group
> for everyone to see.  I'm sorry, but I don't answer questions
> addressed directly to me in E-mail or news groups.
>
> Microsoft Most Valuable Professional Program
> http://mvp.support.microsoft.com
>