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Can't access internet from 1 pc on a wireless network.

Author
19 Aug 2006 8:40 AM
Ashen
I have a wireless network set up at home, and have recently added a new
computer to it. This new computer is unable to access the internet through
the router, all other computers on the network can. I have only had this
problem since upgrading Windows on the new computer to XP Pro with service
pack 2 installed, before this it was on a basic install of Windows XP Pro and
worked fine. I can access the configuration page for my router using a
browser, so it seems likely that it is connected to the network, and I know
that it is my network since there are no other wireless networks in the area.
I have tried changing the MTU settings but that hasn't worked, please can
someone help me with this problem.

Author
19 Aug 2006 1:29 PM
Robert L [MS-MVP]
Can you ping a public IP? if yes, can you ping yahoo.com? This troubleshooting may help,

How to troubleshoot internet access issues How to troubleshoot the Internet Access issues. You just setup a network and all networking computers can see each other. However, you have one of some ...
      www.howtonetworking.com/Internet/internetaccess0.htm 


Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
  "Ashen" <As***@discussions.microsoft.com> wrote in message news:8B49AF70-8A48-43AD-A3FD-E85E794DC224@microsoft.com...
  I have a wireless network set up at home, and have recently added a new
  computer to it. This new computer is unable to access the internet through
  the router, all other computers on the network can. I have only had this
  problem since upgrading Windows on the new computer to XP Pro with service
  pack 2 installed, before this it was on a basic install of Windows XP Pro and
  worked fine. I can access the configuration page for my router using a
  browser, so it seems likely that it is connected to the network, and I know
  that it is my network since there are no other wireless networks in the area.
  I have tried changing the MTU settings but that hasn't worked, please can
  someone help me with this problem.
Author
19 Aug 2006 5:07 PM
Ashen
It is possible to ping a puplic IP, but not a web address (it can ping
64.233.183.103 but not google.com). I think that the DNS settings are correct
in so far as the DNS server addresses are the same as on other computers that
can access the internet. I tried to use the troubleshooting you suggested but
couldn't find anything that worked.

Show quoteHide quote
"Robert L [MS-MVP]" wrote:

> Can you ping a public IP? if yes, can you ping yahoo.com? This troubleshooting may help,
>
> How to troubleshoot internet access issues How to troubleshoot the Internet Access issues. You just setup a network and all networking computers can see each other. However, you have one of some ...
>       www.howtonetworking.com/Internet/internetaccess0.htm 
>
>
> Bob Lin, MS-MVP, MCSE & CNE
> Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
> How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
>   "Ashen" <As***@discussions.microsoft.com> wrote in message news:8B49AF70-8A48-43AD-A3FD-E85E794DC224@microsoft.com...
>   I have a wireless network set up at home, and have recently added a new
>   computer to it. This new computer is unable to access the internet through
>   the router, all other computers on the network can. I have only had this
>   problem since upgrading Windows on the new computer to XP Pro with service
>   pack 2 installed, before this it was on a basic install of Windows XP Pro and
>   worked fine. I can access the configuration page for my router using a
>   browser, so it seems likely that it is connected to the network, and I know
>   that it is my network since there are no other wireless networks in the area.
>   I have tried changing the MTU settings but that hasn't worked, please can
>   someone help me with this problem
Author
20 Aug 2006 3:39 AM
Robert L [MS-MVP]
assuming you can ping a public IP, posting the result of nslookup here may help.

Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
  "Ashen" <As***@discussions.microsoft.com> wrote in message news:C8252973-3DC1-4C0C-B1D3-D6DC93CFF978@microsoft.com...
  It is possible to ping a puplic IP, but not a web address (it can ping
  64.233.183.103 but not google.com). I think that the DNS settings are correct
  in so far as the DNS server addresses are the same as on other computers that
  can access the internet. I tried to use the troubleshooting you suggested but
  couldn't find anything that worked.

Show quoteHide quote
  "Robert L [MS-MVP]" wrote:

  > Can you ping a public IP? if yes, can you ping yahoo.com? This troubleshooting may help,
  >
  > How to troubleshoot internet access issues How to troubleshoot the Internet Access issues. You just setup a network and all networking computers can see each other. However, you have one of some ...
  >       www.howtonetworking.com/Internet/internetaccess0.htm 
  >
  >
  > Bob Lin, MS-MVP, MCSE & CNE
  > Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
  > How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
  >   "Ashen" <As***@discussions.microsoft.com> wrote in message news:8B49AF70-8A48-43AD-A3FD-E85E794DC224@microsoft.com...
  >   I have a wireless network set up at home, and have recently added a new
  >   computer to it. This new computer is unable to access the internet through
  >   the router, all other computers on the network can. I have only had this
  >   problem since upgrading Windows on the new computer to XP Pro with service
  >   pack 2 installed, before this it was on a basic install of Windows XP Pro and
  >   worked fine. I can access the configuration page for my router using a
  >   browser, so it seems likely that it is connected to the network, and I know
  >   that it is my network since there are no other wireless networks in the area.
  >   I have tried changing the MTU settings but that hasn't worked, please can
  >   someone help me with this problem
Author
20 Aug 2006 4:37 PM
Lanwench [MVP - Exchange]
In news:C8252973-3DC1-4C0C-B1D3-D6DC93CFF978@microsoft.com,
Ashen <As***@discussions.microsoft.com> typed:
> It is possible to ping a puplic IP, but not a web address (it can ping
> 64.233.183.103 but not google.com). I think that the DNS settings are
> correct in so far as the DNS server addresses are the same as on
> other computers that can access the internet.

Post an ipconfig /all from a working computer and from this non-working
computer (unedited, and label which is which).


Show quoteHide quote
> I tried to use the
> troubleshooting you suggested but couldn't find anything that worked.
>
> "Robert L [MS-MVP]" wrote:
>
>> Can you ping a public IP? if yes, can you ping yahoo.com? This
>> troubleshooting may help,
>>
>> How to troubleshoot internet access issues How to troubleshoot the
>>       Internet Access issues. You just setup a network and all
>> networking computers can see each other. However, you have one of
>> some ... www.howtonetworking.com/Internet/internetaccess0.htm
>>
>>
>> Bob Lin, MS-MVP, MCSE & CNE
>> Networking, Internet, Routing, VPN Troubleshooting on
>> http://www.ChicagoTech.net
>> How to Setup Windows, Network, VPN & Remote Access on
>>   http://www.HowToNetworking.com "Ashen"
>>   <As***@discussions.microsoft.com> wrote in message
>>   news:8B49AF70-8A48-43AD-A3FD-E85E794DC224@microsoft.com... I have
>>   a wireless network set up at home, and have recently added a new
>>   computer to it. This new computer is unable to access the internet
>>   through the router, all other computers on the network can. I have
>>   only had this problem since upgrading Windows on the new computer
>>   to XP Pro with service pack 2 installed, before this it was on a
>>   basic install of Windows XP Pro and worked fine. I can access the
>>   configuration page for my router using a browser, so it seems
>>   likely that it is connected to the network, and I know that it is
>> my network since there are no other wireless networks in the area. I
>> have tried changing the MTU settings but that hasn't worked, please
>> can someone help me with this problem
Author
20 Aug 2006 6:21 PM
Ashen
Ok, the ipconfig /all for one of the working computers looks like this:

Windows IP Configuration

Host Name: Laptop
Primary DNS Suffix:
Node Type: Unknown
Ip Routing Enabled: No
WINS Proxy Enabled: No
DNS Suffix Search List: Belkin

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix: Belkin
Description: Broadcom 802.11g Network Adapter
Physical Address: 00-14-A4-55-19-7F
Dhcp Enabled: Yes
Autoconfiguration Enabled: Yes
IP Address: 192.168.2.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1
DHCP Server: 192.168.2.1
DNS Servers: 194.168.8.100 186.68.21.13
Lease Obtained: 20 August 2006 18:55:09
Lease Expires: 19 January 2038 04:14:07

The computer that doesn't work looks like this:

Windows IP Configuration

Host Name: Laston
Primary DNS Suffix:
Node Type: Unknown
IP Routing Enabled: No
WINS Proxy Enabled: No

Ethernet Adapter Wireless Network Connection:

Connection-specific DNS Suffix:
Description: Belkin Wireless 54mbps Desktop Adapter
Physical Address: 00-11-50-1C-26-21
Dhcp Enabled: No
IP Address: 192.168.2.4
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1
DNS Servers: 194.168.8.100 186.68.21.13

I know that I do not have DHCP enabled on the non-working computer, but it
will not even connect to the network with it enabled, I get a limited or no
connectivity warning.

As for nslookup it says the same thing on both the working computers and the
non-working one:
Default Server: cache2.ntli.net
Address: 194.168.8.100

Thanks for all your help so far, I hope you can sort out this problem for me.


Show quoteHide quote
"Lanwench [MVP - Exchange]" wrote:

> In news:C8252973-3DC1-4C0C-B1D3-D6DC93CFF978@microsoft.com,
> Ashen <As***@discussions.microsoft.com> typed:
> > It is possible to ping a puplic IP, but not a web address (it can ping
> > 64.233.183.103 but not google.com). I think that the DNS settings are
> > correct in so far as the DNS server addresses are the same as on
> > other computers that can access the internet.
>
> Post an ipconfig /all from a working computer and from this non-working
> computer (unedited, and label which is which).
>
>
> > I tried to use the
> > troubleshooting you suggested but couldn't find anything that worked.
> >
> > "Robert L [MS-MVP]" wrote:
> >
> >> Can you ping a public IP? if yes, can you ping yahoo.com? This
> >> troubleshooting may help,
> >>
> >> How to troubleshoot internet access issues How to troubleshoot the
> >>       Internet Access issues. You just setup a network and all
> >> networking computers can see each other. However, you have one of
> >> some ... www.howtonetworking.com/Internet/internetaccess0.htm
> >>
> >>
> >> Bob Lin, MS-MVP, MCSE & CNE
> >> Networking, Internet, Routing, VPN Troubleshooting on
> >> http://www.ChicagoTech.net
> >> How to Setup Windows, Network, VPN & Remote Access on
> >>   http://www.HowToNetworking.com "Ashen"
> >>   <As***@discussions.microsoft.com> wrote in message
> >>   news:8B49AF70-8A48-43AD-A3FD-E85E794DC224@microsoft.com... I have
> >>   a wireless network set up at home, and have recently added a new
> >>   computer to it. This new computer is unable to access the internet
> >>   through the router, all other computers on the network can. I have
> >>   only had this problem since upgrading Windows on the new computer
> >>   to XP Pro with service pack 2 installed, before this it was on a
> >>   basic install of Windows XP Pro and worked fine. I can access the
> >>   configuration page for my router using a browser, so it seems
> >>   likely that it is connected to the network, and I know that it is
> >> my network since there are no other wireless networks in the area. I
> >> have tried changing the MTU settings but that hasn't worked, please
> >> can someone help me with this problem
>
>
>
>
Author
21 Aug 2006 3:13 AM
Lanwench [MVP - Exchange]
In news:7FFD8814-6210-4DA5-B656-A85FDC859E8A@microsoft.com,
Ashen <As***@discussions.microsoft.com> typed:
Show quoteHide quote
> Ok, the ipconfig /all for one of the working computers looks like
> this:
>
> Windows IP Configuration
>
> Host Name: Laptop
> Primary DNS Suffix:
> Node Type: Unknown
> Ip Routing Enabled: No
> WINS Proxy Enabled: No
> DNS Suffix Search List: Belkin
>
> Ethernet adapter Wireless Network Connection:
>
> Connection-specific DNS Suffix: Belkin
> Description: Broadcom 802.11g Network Adapter
> Physical Address: 00-14-A4-55-19-7F
> Dhcp Enabled: Yes
> Autoconfiguration Enabled: Yes
> IP Address: 192.168.2.3
> Subnet Mask: 255.255.255.0
> Default Gateway: 192.168.2.1
> DHCP Server: 192.168.2.1
> DNS Servers: 194.168.8.100 186.68.21.13
> Lease Obtained: 20 August 2006 18:55:09
> Lease Expires: 19 January 2038 04:14:07
>
> The computer that doesn't work looks like this:
>
> Windows IP Configuration
>
> Host Name: Laston
> Primary DNS Suffix:
> Node Type: Unknown
> IP Routing Enabled: No
> WINS Proxy Enabled: No
>
> Ethernet Adapter Wireless Network Connection:
>
> Connection-specific DNS Suffix:
> Description: Belkin Wireless 54mbps Desktop Adapter
> Physical Address: 00-11-50-1C-26-21
> Dhcp Enabled: No
> IP Address: 192.168.2.4
> Subnet Mask: 255.255.255.0
> Default Gateway: 192.168.2.1
> DNS Servers: 194.168.8.100 186.68.21.13
>
> I know that I do not have DHCP enabled on the non-working computer,
> but it will not even connect to the network with it enabled, I get a
> limited or no connectivity warning.

If you can't get a DHCP-configured address, try reinstalling your NIC
driver - download/run Winsockfix from a trusted source (I use the
majorgeeks.com one) and see if you can get that running. It indicates a
larger problem.


Show quoteHide quote
>
> As for nslookup it says the same thing on both the working computers
> and the non-working one:
> Default Server: cache2.ntli.net
> Address: 194.168.8.100
>
> Thanks for all your help so far, I hope you can sort out this problem
> for me.
>
>
> "Lanwench [MVP - Exchange]" wrote:
>
>> In news:C8252973-3DC1-4C0C-B1D3-D6DC93CFF978@microsoft.com,
>> Ashen <As***@discussions.microsoft.com> typed:
>>> It is possible to ping a puplic IP, but not a web address (it can
>>> ping
>>> 64.233.183.103 but not google.com). I think that the DNS settings
>>> are correct in so far as the DNS server addresses are the same as on
>>> other computers that can access the internet.
>>
>> Post an ipconfig /all from a working computer and from this
>> non-working computer (unedited, and label which is which).
>>
>>
>>> I tried to use the
>>> troubleshooting you suggested but couldn't find anything that
>>> worked.
>>>
>>> "Robert L [MS-MVP]" wrote:
>>>
>>>> Can you ping a public IP? if yes, can you ping yahoo.com? This
>>>> troubleshooting may help,
>>>>
>>>> How to troubleshoot internet access issues How to troubleshoot the
>>>>       Internet Access issues. You just setup a network and all
>>>> networking computers can see each other. However, you have one of
>>>> some ... www.howtonetworking.com/Internet/internetaccess0.htm
>>>>
>>>>
>>>> Bob Lin, MS-MVP, MCSE & CNE
>>>> Networking, Internet, Routing, VPN Troubleshooting on
>>>> http://www.ChicagoTech.net
>>>> How to Setup Windows, Network, VPN & Remote Access on
>>>>   http://www.HowToNetworking.com "Ashen"
>>>>   <As***@discussions.microsoft.com> wrote in message
>>>>   news:8B49AF70-8A48-43AD-A3FD-E85E794DC224@microsoft.com... I have
>>>>   a wireless network set up at home, and have recently added a new
>>>>   computer to it. This new computer is unable to access the
>>>>   internet through the router, all other computers on the network
>>>>   can. I have only had this problem since upgrading Windows on the
>>>>   new computer to XP Pro with service pack 2 installed, before
>>>>   this it was on a basic install of Windows XP Pro and worked
>>>>   fine. I can access the configuration page for my router using a
>>>>   browser, so it seems likely that it is connected to the network,
>>>> and I know that it is my network since there are no other wireless
>>>> networks in the area. I have tried changing the MTU settings but
>>>> that hasn't worked, please can someone help me with this problem