Unable to connect to the web

11 Sep 2006 12:41 PM

Fancy doodah

Please help.
When trying to connect to the web my LAN card says "Limited or no
connectivity, you may not be able to access the internet". On the tool bar at
the bottom of the screen the lines are yellow, not green.
I have re-installed XP as advised, no joy. I have bought a USB/ethernet
converter to by-pass the on board LAN card(its a laptop, sorry should have
said that earlier), still no joy. The router and cable are fine as I use them
with another PC. Any suggesstions
Many Thanks in Advance
...

11 Sep 2006 1:39 PM

Ian

Routers normally have a config-page which you can access in a browser such
as IE.

See if you can view this on the laptop, by typing the router's IP address,
e.g http://10.20.30.40 If you can do this, the LAN card is OK.

It's possible your Default Gateway or DNS settings are incorrect. Check
these by typing

IPCONFIG /ALL

at a commandprompt. They should normally be the router's IP.

11 Sep 2006 1:48 PM

Fancy doodah

Many thanks for the prompt response, but this does not resolve the problem. I
cannot see the router from the laptop, when I go through IP config its blank
or I get the 169.254 scenario. When I disconnect the cable at the router end
I get, cable disconnected msg so there is something going through the network
card. I can see packets being sent, but nothing being returned. This is the
same scenario when using using the USB/ethernet converter..

--
...

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"Ian" wrote:

>
> Routers normally have a config-page which you can access in a browser such
> as IE.
>
> See if you can view this on the laptop, by typing the router's IP address,
> e.g http://10.20.30.40 If you can do this, the LAN card is OK.
>
> It's possible your Default Gateway or DNS settings are incorrect. Check
> these by typing
>
> IPCONFIG /ALL
>
> at a commandprompt. They should normally be the router's IP.
>
>

11 Sep 2006 3:20 PM

Steve Winograd [MVP]

In article <56D580DD-3700-4E4C-91FA-C7BBBC5C1***@microsoft.com>, Fancy
doodah <Fancydoo***@discussions.microsoft.com> wrote:

>Please help.
>When trying to connect to the web my LAN card says "Limited or no
>connectivity, you may not be able to access the internet". On the tool bar at
>the bottom of the screen the lines are yellow, not green.
>I have re-installed XP as advised, no joy. I have bought a USB/ethernet
>converter to by-pass the on board LAN card(its a laptop, sorry should have
>said that earlier), still no joy. The router and cable are fine as I use them
>with another PC. Any suggesstions
>Many Thanks in Advance

Is the other PC configured to obtain an IP address automatically? If
so, the problem computer should be able to connect to the router, too.
Using the other PC, check the router's configuration by accessing its
web interface. Make sure that the router can allocate more than one
DHCP address.

Can the problem computer get an IP address when you connect it
directly to your broadband modem, without using the router? If not,
make sure that the DHCP Client service is running:

1. Right click My Computer, and click Manage.
2. Double click Services and Applications.
3. Double click Services.
4. Double click DHCP Client.
5. If the Service status is Stopped, click Start.
6. Set the Startup type to Automatic.

--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

12 Sep 2006 8:06 AM

Fancy doodah

--
...

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"Steve Winograd [MVP]" wrote:

> In article <56D580DD-3700-4E4C-91FA-C7BBBC5C1***@microsoft.com>, Fancy
> doodah <Fancydoo***@discussions.microsoft.com> wrote:
> >Please help.
> >When trying to connect to the web my LAN card says "Limited or no
> >connectivity, you may not be able to access the internet". On the tool bar at
> >the bottom of the screen the lines are yellow, not green.
> >I have re-installed XP as advised, no joy. I have bought a USB/ethernet
> >converter to by-pass the on board LAN card(its a laptop, sorry should have
> >said that earlier), still no joy. The router and cable are fine as I use them
> >with another PC. Any suggesstions
> >Many Thanks in Advance
>
> Is the other PC configured to obtain an IP address automatically? If
> so, the problem computer should be able to connect to the router, too.
> Using the other PC, check the router's configuration by accessing its
> web interface. Make sure that the router can allocate more than one
> DHCP address.
>
> Can the problem computer get an IP address when you connect it
> directly to your broadband modem, without using the router? If not,
> make sure that the DHCP Client service is running:
>
> 1. Right click My Computer, and click Manage.
> 2. Double click Services and Applications.
> 3. Double click Services.
> 4. Double click DHCP Client.
> 5. If the Service status is Stopped, click Start.
> 6. Set the Startup type to Automatic.
> --
> Best Wishes,
> Steve Winograd, MS-MVP (Windows Networking)
>
> Please post any reply as a follow-up message in the news group
> for everyone to see. I'm sorry, but I don't answer questions
> addressed directly to me in E-mail or news groups.
>
> Microsoft Most Valuable Professional Program
> http://mvp.support.microsoft.com

Thanks for your help but sadly this does not resolve the problem. When I
type IP config there is no addresses provided.
Once i've tried to connect to the router and typed ipconfig I get the
169.254 address.The laptop is wireless enabled and when I take it to the
local pub with wireless broadband it connects without a problem. This leads
me to think its a LAN connection issue as opposed to anything in Windows. I'm
still looking for help if anybody has any further suggestions??
Thanks
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