Email Server Slow to Connect- How to Diagnose?

18 Sep 2006 4:24 AM

phil6666

Using XP Home Edition with all of the current updates....

Not sure how to explain this, but I have multiple email addresses and
a number of these addresses connecting to one server (one domain???)
in particular (mail.adelphia.net) have been giving me regular (but not
constant) time-out errors.

The other email addresses connecting to other servers (domain, if
that's the correct way to describe it ???) connect quickly and almost
never time out. (IE: pop.gmail.com)

I've pinged the problematic email server and it connects fine, so it
appears to be a problem accepting my password or something.

Is there a way for me to diagnose this further and/or fix it???

thnx

18 Sep 2006 6:03 AM

jmwills

ISP's are nortorius for chnaging thier e-mail settings and not telling you.
Check their setip pages and make sure you are using the correct server names,
particulalrly the SMTP server.

--
MCP (2K) Net+, A+
Server-Networking MVP

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"phil6666" wrote:

>
> Using XP Home Edition with all of the current updates....
>
> Not sure how to explain this, but I have multiple email addresses and
> a number of these addresses connecting to one server (one domain???)
> in particular (mail.adelphia.net) have been giving me regular (but not
> constant) time-out errors.
>
> The other email addresses connecting to other servers (domain, if
> that's the correct way to describe it ???) connect quickly and almost
> never time out. (IE: pop.gmail.com)
>
> I've pinged the problematic email server and it connects fine, so it
> appears to be a problem accepting my password or something.
>
> Is there a way for me to diagnose this further and/or fix it???
>
> thnx
>

18 Sep 2006 5:42 PM

phil6666

Settings appear to be correct.

I can connect within the alloted timeframe 90% of the time, but 10% of
the time I get the dreaded time-out message!!!??

Any ideas how to check this out????

thnx

On Sun, 17 Sep 2006 23:03:02 -0700, jmwills
<jmwi***@discussions.microsoft.com> wrote:

Show quoteHide quote

>ISP's are nortorius for chnaging thier e-mail settings and not telling you.
>Check their setip pages and make sure you are using the correct server names,
>particulalrly the SMTP server.

18 Sep 2006 6:23 PM

Chuck

On Mon, 18 Sep 2006 13:42:54 -0400, phil6666 <phil6***@adelphia.net> wrote:

Show quoteHide quote

>On Sun, 17 Sep 2006 23:03:02 -0700, jmwills
><jmwi***@discussions.microsoft.com> wrote:
>
>>ISP's are nortorius for chnaging thier e-mail settings and not telling you.
>>Check their setip pages and make sure you are using the correct server names,
>>particulalrly the SMTP server.

>
>Settings appear to be correct.
>
>I can connect within the alloted timeframe 90% of the time, but 10% of
>the time I get the dreaded time-out message!!!??
>
>Any ideas how to check this out????

I'd start by looking for any connectivity issues between you and the email
servers. Ping is a low level protocol, so it won't detect an actual server
problem 100% of the time, but it will check for network problems. PingPlotter
is the tool that you need, for initial investigation.
<http://nitecruzr.blogspot.com/2006/09/diagnosing-network-problems-using.html>
http://nitecruzr.blogspot.com/2006/09/diagnosing-network-problems-using.html

--
Cheers,
Chuck, MS-MVP [Windows - Networking]
http://nitecruzr.blogspot.com/
Paranoia is not a problem, when it's a normal response from experience.
My email is AT DOT
actual address pchuck mvps org.

18 Sep 2006 7:57 PM

phil6666

Downloaded PingPlotter....pretty neat!

After 15 minutes of testing, my email server (mail.adelphia.net) shows
no problem with any hops.

(My simple ping experiments over the last few weeks have NEVER shown a
problem with the email server.)

My problem seems to be a time-out issue for my specific email
addresses. (Maybe during password authentication???)

Is there a way to ping a specific email address or account?????

On Mon, 18 Sep 2006 11:23:30 -0700, Chuck <n***@example.net> wrote:

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>On Mon, 18 Sep 2006 13:42:54 -0400, phil6666 <phil6***@adelphia.net> wrote:
>
>>On Sun, 17 Sep 2006 23:03:02 -0700, jmwills
>><jmwi***@discussions.microsoft.com> wrote:
>>
>>>ISP's are nortorius for chnaging thier e-mail settings and not telling you.
>>>Check their setip pages and make sure you are using the correct server names,
>>>particulalrly the SMTP server.
>
>>
>>Settings appear to be correct.
>>
>>I can connect within the alloted timeframe 90% of the time, but 10% of
>>the time I get the dreaded time-out message!!!??
>>
>>Any ideas how to check this out????
>
>I'd start by looking for any connectivity issues between you and the email
>servers. Ping is a low level protocol, so it won't detect an actual server
>problem 100% of the time, but it will check for network problems. PingPlotter
>is the tool that you need, for initial investigation.
><http://nitecruzr.blogspot.com/2006/09/diagnosing-network-problems-using.html>
>http://nitecruzr.blogspot.com/2006/09/diagnosing-network-problems-using.html