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1 computer on network won't connect to routerI recently replaced my router and now one of my computers is not able to
connect to the router/internet. I have a WAP and two computers hardwired to the router and everything works fine except for one of the hardwired computers. I removed the cat 5 cable that connects the problem computer to the router and I connected that directly to the dsl modem and it worked fine so the cable seems to be function properly. As soon as I removed it from the modem and put it back on the router it stopped working. Since the router is a good distance from the problem computer I moved the computer closer to the router and connected it directly to the router with a different cable and it worked fine. Any thoughts? I am not very familiar with cat 5 cables and how they should be wired, but it almost appears that this new router is not working with the wiring that I was using with the old router. Posting the result of ipconfig /all may help.
Bob Lin, MS-MVP, MCSE & CNE Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com "jim thompson" <jimthomp***@discussions.microsoft.com> wrote in message news:EEE02587-8C95-4489-B788-E4F215FA97AC@microsoft.com... I recently replaced my router and now one of my computers is not able to connect to the router/internet. I have a WAP and two computers hardwired to the router and everything works fine except for one of the hardwired computers. I removed the cat 5 cable that connects the problem computer to the router and I connected that directly to the dsl modem and it worked fine so the cable seems to be function properly. As soon as I removed it from the modem and put it back on the router it stopped working. Since the router is a good distance from the problem computer I moved the computer closer to the router and connected it directly to the router with a different cable and it worked fine. Any thoughts? I am not very familiar with cat 5 cables and how they should be wired, but it almost appears that this new router is not working with the wiring that I was using with the old router. Robert,
I don't have the details in front of me at the moment, but I believe the reponse to ipconfig/all was "media disconnected". JT Show quoteHide quote "Robert L [MVP - Networking]" wrote: > Posting the result of ipconfig /all may help. > > Bob Lin, MS-MVP, MCSE & CNE > Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net > How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com > "jim thompson" <jimthomp***@discussions.microsoft.com> wrote in message news:EEE02587-8C95-4489-B788-E4F215FA97AC@microsoft.com... > I recently replaced my router and now one of my computers is not able to > connect to the router/internet. I have a WAP and two computers hardwired to > the router and everything works fine except for one of the hardwired > computers. I removed the cat 5 cable that connects the problem computer to > the router and I connected that directly to the dsl modem and it worked fine > so the cable seems to be function properly. As soon as I removed it from the > modem and put it back on the router it stopped working. Since the router is a > good distance from the problem computer I moved the computer closer to the > router and connected it directly to the router with a different cable and it > worked fine. Any thoughts? I am not very familiar with cat 5 cables and how > they should be wired, but it almost appears that this new router is not > working with the wiring that I was using with the old router If you can move a different computer to that spot to test the conection. If
a good connection is established than you probably have a NIC card problem. If not, the RJ45 jack is the probable cause. to check the jack unscrew the face plate from the wall. Depending on the type of installation you may be able to see the conectors at this point. If not continue gently (the wiring and jack will not break if you just touch it, but it doesn't like being yanked on either) remove the jack from the face plate. when you can see the wiring conections, 4 on either side of the jack ensure that all wires are firmly conected to a slot. The wiring color codes for A and B are on the jack. If a wire is lose it needs to be repunched down. a very thin flat head screw driver can be used if you don't have a punch. -- Show quoteHide quotewilliam Kalmes "jim thompson" wrote: > Robert, > I don't have the details in front of me at the moment, but I believe the > reponse to ipconfig/all was "media disconnected". > JT > > "Robert L [MVP - Networking]" wrote: > > > Posting the result of ipconfig /all may help. > > > > Bob Lin, MS-MVP, MCSE & CNE > > Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net > > How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com > > "jim thompson" <jimthomp***@discussions.microsoft.com> wrote in message news:EEE02587-8C95-4489-B788-E4F215FA97AC@microsoft.com... > > I recently replaced my router and now one of my computers is not able to > > connect to the router/internet. I have a WAP and two computers hardwired to > > the router and everything works fine except for one of the hardwired > > computers. I removed the cat 5 cable that connects the problem computer to > > the router and I connected that directly to the dsl modem and it worked fine > > so the cable seems to be function properly. As soon as I removed it from the > > modem and put it back on the router it stopped working. Since the router is a > > good distance from the problem computer I moved the computer closer to the > > router and connected it directly to the router with a different cable and it > > worked fine. Any thoughts? I am not very familiar with cat 5 cables and how > > they should be wired, but it almost appears that this new router is not > > working with the wiring that I was using with the old router Thanks William. I just hooked up a different computer to this cable and I
recieved the same response as the original computer. I will take a look at that wiring and see what I can determine. JT Show quoteHide quote "wkalmes" wrote: > If you can move a different computer to that spot to test the conection. If > a good connection is established than you probably have a NIC card problem. > If not, the RJ45 jack is the probable cause. to check the jack unscrew the > face plate from the wall. Depending on the type of installation you may be > able to see the conectors at this point. If not continue gently (the wiring > and jack will not break if you just touch it, but it doesn't like being > yanked on either) remove the jack from the face plate. when you can see the > wiring conections, 4 on either side of the jack ensure that all wires are > firmly conected to a slot. The wiring color codes for A and B are on the > jack. If a wire is lose it needs to be repunched down. a very thin flat head > screw driver can be used if you don't have a punch. > -- > william Kalmes > > > "jim thompson" wrote: > > > Robert, > > I don't have the details in front of me at the moment, but I believe the > > reponse to ipconfig/all was "media disconnected". > > JT > > > > "Robert L [MVP - Networking]" wrote: > > > > > Posting the result of ipconfig /all may help. > > > > > > Bob Lin, MS-MVP, MCSE & CNE > > > Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net > > > How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com > > > "jim thompson" <jimthomp***@discussions.microsoft.com> wrote in message news:EEE02587-8C95-4489-B788-E4F215FA97AC@microsoft.com... > > > I recently replaced my router and now one of my computers is not able to > > > connect to the router/internet. I have a WAP and two computers hardwired to > > > the router and everything works fine except for one of the hardwired > > > computers. I removed the cat 5 cable that connects the problem computer to > > > the router and I connected that directly to the dsl modem and it worked fine > > > so the cable seems to be function properly. As soon as I removed it from the > > > modem and put it back on the router it stopped working. Since the router is a > > > good distance from the problem computer I moved the computer closer to the > > > router and connected it directly to the router with a different cable and it > > > worked fine. Any thoughts? I am not very familiar with cat 5 cables and how > > > they should be wired, but it almost appears that this new router is not > > > working with the wiring that I was using with the old router This troubleshooting may help,
ipconfig errors Media disconnected 1/3. Symptoms: when using ipconfig to check the IP configuration, ... Media disconnected. Cause: 1. Bad NIC. 2. Bad connection. ... www.chicagotech.net/tcpipissues/mediadisconnected.htm Bob Lin, MS-MVP, MCSE & CNE Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com "jim thompson" <jimthomp***@discussions.microsoft.com> wrote in message news:6A7E9848-4472-47CC-8863-53EE8BFB1C7A@microsoft.com... I don't have the details in front of me at the moment, but I believe the Robert, reponse to ipconfig/all was "media disconnected". JT Show quoteHide quote "Robert L [MVP - Networking]" wrote: > Posting the result of ipconfig /all may help. > > Bob Lin, MS-MVP, MCSE & CNE > Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net > How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com > "jim thompson" <jimthomp***@discussions.microsoft.com> wrote in message news:EEE02587-8C95-4489-B788-E4F215FA97AC@microsoft.com... > I recently replaced my router and now one of my computers is not able to > connect to the router/internet. I have a WAP and two computers hardwired to > the router and everything works fine except for one of the hardwired > computers. I removed the cat 5 cable that connects the problem computer to > the router and I connected that directly to the dsl modem and it worked fine > so the cable seems to be function properly. As soon as I removed it from the > modem and put it back on the router it stopped working. Since the router is a > good distance from the problem computer I moved the computer closer to the > router and connected it directly to the router with a different cable and it > worked fine. Any thoughts? I am not very familiar with cat 5 cables and how > they should be wired, but it almost appears that this new router is not > working with the wiring that I was using with the old router On Mon, 18 Sep 2006 12:20:02 -0700, jim thompson
<jimthomp***@discussions.microsoft.com> wrote: >I recently replaced my router and now one of my computers is not able to Jim,>connect to the router/internet. I have a WAP and two computers hardwired to >the router and everything works fine except for one of the hardwired >computers. I removed the cat 5 cable that connects the problem computer to >the router and I connected that directly to the dsl modem and it worked fine >so the cable seems to be function properly. As soon as I removed it from the >modem and put it back on the router it stopped working. Since the router is a >good distance from the problem computer I moved the computer closer to the >router and connected it directly to the router with a different cable and it >worked fine. Any thoughts? I am not very familiar with cat 5 cables and how >they should be wired, but it almost appears that this new router is not >working with the wiring that I was using with the old router. It's not unknown for Ethernet cables to stop working, when you remove them from one device and connect to a second. If you find that the problem is the cable, just buy a new cable. You can always keep the old cable for an application where it's not so finicky. -- Cheers, Chuck, MS-MVP [Windows - Networking] http://nitecruzr.blogspot.com/ Paranoia is not a problem, when it's a normal response from experience. My email is AT DOT actual address pchuck mvps org. Chuck,
At first I thought it was the cable, but it seems to work just fine when connected directly to the modem. The reason I can't just replace my cable is that my modem/router are about 75' away from my computer and the cable was professionally installed within the walls/floor. I was hoping it was just a matter of rewiring a jack. JT Show quoteHide quote "Chuck" wrote: > On Mon, 18 Sep 2006 12:20:02 -0700, jim thompson > <jimthomp***@discussions.microsoft.com> wrote: > > >I recently replaced my router and now one of my computers is not able to > >connect to the router/internet. I have a WAP and two computers hardwired to > >the router and everything works fine except for one of the hardwired > >computers. I removed the cat 5 cable that connects the problem computer to > >the router and I connected that directly to the dsl modem and it worked fine > >so the cable seems to be function properly. As soon as I removed it from the > >modem and put it back on the router it stopped working. Since the router is a > >good distance from the problem computer I moved the computer closer to the > >router and connected it directly to the router with a different cable and it > >worked fine. Any thoughts? I am not very familiar with cat 5 cables and how > >they should be wired, but it almost appears that this new router is not > >working with the wiring that I was using with the old router. > > Jim, > > It's not unknown for Ethernet cables to stop working, when you remove them from > one device and connect to a second. If you find that the problem is the cable, > just buy a new cable. You can always keep the old cable for an application > where it's not so finicky. > > -- > Cheers, > Chuck, MS-MVP [Windows - Networking] > http://nitecruzr.blogspot.com/ > Paranoia is not a problem, when it's a normal response from experience. > My email is AT DOT > actual address pchuck mvps org. > On Mon, 18 Sep 2006 13:40:01 -0700, jim thompson
<jimthomp***@discussions.microsoft.com> wrote: Show quoteHide quote >"Chuck" wrote: It could be a wiring issue. Finding the problem, if that's it, is going to be> >> On Mon, 18 Sep 2006 12:20:02 -0700, jim thompson >> <jimthomp***@discussions.microsoft.com> wrote: >> >> >I recently replaced my router and now one of my computers is not able to >> >connect to the router/internet. I have a WAP and two computers hardwired to >> >the router and everything works fine except for one of the hardwired >> >computers. I removed the cat 5 cable that connects the problem computer to >> >the router and I connected that directly to the dsl modem and it worked fine >> >so the cable seems to be function properly. As soon as I removed it from the >> >modem and put it back on the router it stopped working. Since the router is a >> >good distance from the problem computer I moved the computer closer to the >> >router and connected it directly to the router with a different cable and it >> >worked fine. Any thoughts? I am not very familiar with cat 5 cables and how >> >they should be wired, but it almost appears that this new router is not >> >working with the wiring that I was using with the old router. >> >> Jim, >> >> It's not unknown for Ethernet cables to stop working, when you remove them from >> one device and connect to a second. If you find that the problem is the cable, >> just buy a new cable. You can always keep the old cable for an application >> where it's not so finicky. >Chuck, >At first I thought it was the cable, but it seems to work just fine when >connected directly to the modem. The reason I can't just replace my cable is >that my modem/router are about 75' away from my computer and the cable was >professionally installed within the walls/floor. I was hoping it was just a >matter of rewiring a jack. >JT interesting. I'm not a fan of do-it-yourself Ethernet cabling, though I have done it. I installed an 8 computer LAN at my church, with cables placed by an electrician, and us doing the rest. How easily can you get the professional installers to retest the cable? -- Cheers, Chuck, MS-MVP [Windows - Networking] http://nitecruzr.blogspot.com/ Paranoia is not a problem, when it's a normal response from experience. My email is AT DOT actual address pchuck mvps org. It's not too hard to get them to come back and take a look at it. I am just
trying to confirm that it is in fact a wiring issue. Some feedback I have been receiving elsewehere is that my new router does not have auto sensing ports and the cable that I have might be configured as a crossover cable or a patch cable when in fact it should be the other one of these configurations to work properly with the new router. I don't know how to spot the differences between these two types of configurations, are you familiar with what I should be looking for to spot the differences? Thanks, JT Show quoteHide quote "Chuck" wrote: > On Mon, 18 Sep 2006 13:40:01 -0700, jim thompson > <jimthomp***@discussions.microsoft.com> wrote: > > >"Chuck" wrote: > > > >> On Mon, 18 Sep 2006 12:20:02 -0700, jim thompson > >> <jimthomp***@discussions.microsoft.com> wrote: > >> > >> >I recently replaced my router and now one of my computers is not able to > >> >connect to the router/internet. I have a WAP and two computers hardwired to > >> >the router and everything works fine except for one of the hardwired > >> >computers. I removed the cat 5 cable that connects the problem computer to > >> >the router and I connected that directly to the dsl modem and it worked fine > >> >so the cable seems to be function properly. As soon as I removed it from the > >> >modem and put it back on the router it stopped working. Since the router is a > >> >good distance from the problem computer I moved the computer closer to the > >> >router and connected it directly to the router with a different cable and it > >> >worked fine. Any thoughts? I am not very familiar with cat 5 cables and how > >> >they should be wired, but it almost appears that this new router is not > >> >working with the wiring that I was using with the old router. > >> > >> Jim, > >> > >> It's not unknown for Ethernet cables to stop working, when you remove them from > >> one device and connect to a second. If you find that the problem is the cable, > >> just buy a new cable. You can always keep the old cable for an application > >> where it's not so finicky. > > >Chuck, > >At first I thought it was the cable, but it seems to work just fine when > >connected directly to the modem. The reason I can't just replace my cable is > >that my modem/router are about 75' away from my computer and the cable was > >professionally installed within the walls/floor. I was hoping it was just a > >matter of rewiring a jack. > >JT > > It could be a wiring issue. Finding the problem, if that's it, is going to be > interesting. I'm not a fan of do-it-yourself Ethernet cabling, though I have > done it. I installed an 8 computer LAN at my church, with cables placed by an > electrician, and us doing the rest. How easily can you get the professional > installers to retest the cable? > > -- > Cheers, > Chuck, MS-MVP [Windows - Networking] > http://nitecruzr.blogspot.com/ > Paranoia is not a problem, when it's a normal response from experience. > My email is AT DOT > actual address pchuck mvps org. > On Mon, 18 Sep 2006 14:07:02 -0700, jim thompson
<jimthomp***@discussions.microsoft.com> wrote: Show quoteHide quote >"Chuck" wrote: Jim,> >> On Mon, 18 Sep 2006 13:40:01 -0700, jim thompson >> <jimthomp***@discussions.microsoft.com> wrote: >> >> >"Chuck" wrote: >> > >> >> On Mon, 18 Sep 2006 12:20:02 -0700, jim thompson >> >> <jimthomp***@discussions.microsoft.com> wrote: >> >> >> >> >I recently replaced my router and now one of my computers is not able to >> >> >connect to the router/internet. I have a WAP and two computers hardwired to >> >> >the router and everything works fine except for one of the hardwired >> >> >computers. I removed the cat 5 cable that connects the problem computer to >> >> >the router and I connected that directly to the dsl modem and it worked fine >> >> >so the cable seems to be function properly. As soon as I removed it from the >> >> >modem and put it back on the router it stopped working. Since the router is a >> >> >good distance from the problem computer I moved the computer closer to the >> >> >router and connected it directly to the router with a different cable and it >> >> >worked fine. Any thoughts? I am not very familiar with cat 5 cables and how >> >> >they should be wired, but it almost appears that this new router is not >> >> >working with the wiring that I was using with the old router. >> >> >> >> Jim, >> >> >> >> It's not unknown for Ethernet cables to stop working, when you remove them from >> >> one device and connect to a second. If you find that the problem is the cable, >> >> just buy a new cable. You can always keep the old cable for an application >> >> where it's not so finicky. >> >> >Chuck, >> >At first I thought it was the cable, but it seems to work just fine when >> >connected directly to the modem. The reason I can't just replace my cable is >> >that my modem/router are about 75' away from my computer and the cable was >> >professionally installed within the walls/floor. I was hoping it was just a >> >matter of rewiring a jack. >> >JT >> >> It could be a wiring issue. Finding the problem, if that's it, is going to be >> interesting. I'm not a fan of do-it-yourself Ethernet cabling, though I have >> done it. I installed an 8 computer LAN at my church, with cables placed by an >> electrician, and us doing the rest. How easily can you get the professional >> installers to retest the cable? >It's not too hard to get them to come back and take a look at it. I am just >trying to confirm that it is in fact a wiring issue. Some feedback I have >been receiving elsewehere is that my new router does not have auto sensing >ports and the cable that I have might be configured as a crossover cable or a >patch cable when in fact it should be the other one of these configurations >to work properly with the new router. I don't know how to spot the >differences between these two types of configurations, are you familiar with >what I should be looking for to spot the differences? >Thanks, >JT If the issue is crossover vs patch cable, just get a crossover cable, and a connector. Connect a crossover cable to the suspect cable, and see if it works that way. You should keep a crossover cable on hand anyway. <http://nitecruzr.blogspot.com/2006/08/what-is-crossover-cable-and-why-do-i.html> http://nitecruzr.blogspot.com/2006/08/what-is-crossover-cable-and-why-do-i.html -- Cheers, Chuck, MS-MVP [Windows - Networking] http://nitecruzr.blogspot.com/ Paranoia is not a problem, when it's a normal response from experience. My email is AT DOT actual address pchuck mvps org. The problem is the cable. When you connect the cable directly to DSL modem it
works. Most DSL modems only connect at 10-Base-T speed (under 10) and most router LAN ports are 10 / 100-Base-T (or even 1000-Base-TX.) This indicate that the cable is "borderline" acceptable. If you change the network adapter card connection speed (NIC properties) and force it to only use 10-Base-T / half-duplex, you should find the message gone. On 18/09/2006 jim thompson <jimthomp***@discussions.microsoft.com> wrote: Show quoteHide quote >It's not too hard to get them to come back and take a look at it. I am just router is a >trying to confirm that it is in fact a wiring issue. Some feedback I have >been receiving elsewehere is that my new router does not have auto sensing >ports and the cable that I have might be configured as a crossover cable or a >patch cable when in fact it should be the other one of these configurations >to work properly with the new router. I don't know how to spot the >differences between these two types of configurations, are you familiar with >what I should be looking for to spot the differences? >Thanks, >JT > > >"Chuck" wrote: > >> On Mon, 18 Sep 2006 13:40:01 -0700, jim thompson >> <jimthomp***@discussions.microsoft.com> wrote: >> >> >"Chuck" wrote: >> > >> >> On Mon, 18 Sep 2006 12:20:02 -0700, jim thompson >> >> <jimthomp***@discussions.microsoft.com> wrote: >> >> >> >> >I recently replaced my router and now one of my computers is not able to >> >> >connect to the router/internet. I have a WAP and two computers hardwired to >> >> >the router and everything works fine except for one of the hardwired >> >> >computers. I removed the cat 5 cable that connects the problem computer to >> >> >the router and I connected that directly to the dsl modem and it worked fine >> >> >so the cable seems to be function properly. As soon as I removed it from the >> >> >modem and put it back on the router it stopped working. Since the Show quoteHide quote >> >> >good distance from the problem computer I moved the computer closer to the >> >> >router and connected it directly to the router with a different cable and it >> >> >worked fine. Any thoughts? I am not very familiar with cat 5 cables and how >> >> >they should be wired, but it almost appears that this new router is not >> >> >working with the wiring that I was using with the old router. >> >> >> >> Jim, >> >> >> >> It's not unknown for Ethernet cables to stop working, when you remove them from >> >> one device and connect to a second. If you find that the problem is the cable, >> >> just buy a new cable. You can always keep the old cable for an application >> >> where it's not so finicky. >> >> >Chuck, >> >At first I thought it was the cable, but it seems to work just fine when >> >connected directly to the modem. The reason I can't just replace my cable is >> >that my modem/router are about 75' away from my computer and the cable was >> >professionally installed within the walls/floor. I was hoping it was just a >> >matter of rewiring a jack. >> >JT >> >> It could be a wiring issue. Finding the problem, if that's it, is going to be >> interesting. I'm not a fan of do-it-yourself Ethernet cabling, though I have >> done it. I installed an 8 computer LAN at my church, with cables placed by an >> electrician, and us doing the rest. How easily can you get the professional >> installers to retest the cable? >> >> -- >> Cheers, >> Chuck, MS-MVP [Windows - Networking] >> http://nitecruzr.blogspot.com/ >> Paranoia is not a problem, when it's a normal response from experience. >> My email is AT DOT >> actual address pchuck mvps org. >> -- --- Y.
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