Remote Support XP <=> 2000 Professional

14 Jun 2005 3:09 PM

Mike T.

Hi,

I'm trying to provide support to a Windows 2000 machine. I plan to use an XP
SP2 box to do so. I've been reading articles involving installing the
remote client on 2000, and a number of things are still unclear. The client
is > 100 miles away, so I don't want to travel all the time for relatively
small changes.

Here's another part of the issue:

The 2000 client is behind a router/firewall using NAT (192.168.1.x range).
Will I need to configure the firewall to forward port 3389 to the 2000 box?

Who initiates the session? Do I remotely logon from here, or does the client
make a request? Is it doable though e-mail as it is in XP <=> XP sessions,
where the requester sends a file?

Thanks,
Mike

14 Jun 2005 3:23 PM

Sooner Al [MVP]

Well, unless the W2K box is running Terminal Server you can't use XP Remote Desktop to connect to
it...

You could use VNC (any flavor) as an alternative. Personally I use and recommend UltraVNC with its
encryption plug-in. Get the server, client and encryption plug-in from...

http://ultravnc.sourceforge.net/

Another alternative is to run UltraVNC (or any other flavor of VNC) through a VPN or SSH tunnel.
Personally I do the later...

http://theillustratednetwork.mvps.org/RemoteDesktop/SSH-RDP-VNC/RemoteDesktopVNCandSSH.html

--

Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...

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"Mike T." <root@127.0.0.1> wrote in message news:eXKXCMPcFHA.3712@TK2MSFTNGP09.phx.gbl...
> Hi,
>
> I'm trying to provide support to a Windows 2000 machine. I plan to use an XP SP2 box to do so.
> I've been reading articles involving installing the remote client on 2000, and a number of things
> are still unclear. The client is > 100 miles away, so I don't want to travel all the time for
> relatively small changes.
>
> Here's another part of the issue:
>
> The 2000 client is behind a router/firewall using NAT (192.168.1.x range). Will I need to
> configure the firewall to forward port 3389 to the 2000 box?
>
> Who initiates the session? Do I remotely logon from here, or does the client make a request? Is it
> doable though e-mail as it is in XP <=> XP sessions, where the requester sends a file?
>
> Thanks,
> Mike
>