"Bill Ridgeway" <i***@1001solutions.co.uk> wrote in message
news:eGX8Hzb3GHA.2196@TK2MSFTNGP06.phx.gbl...
> My broadband connection is lost several times every evening (it doesn't
> happen in the day time) - sometimes every few minutes.  Sometimes it
> 're-dials' (usually connecting at a slightly lower speed).  Sometimes it
> tries but fails to connect and just loops around.  Sometimes I try to
> reconnect manually and it will 'complain' that there is no dial tone.
> This started only when Wanadoo (now Orange) upgraded the connection from
> 2.2Mb to a now (at least) reported 6.6Mb.  A broadband connection should
> be a continuous connection - or at least a seamless re-dial as and when
> that is necessary.
>
> It is very difficult to get Orange to take this problem seriously.  Each
> 'agent' spoken to has a different view of the cause and there is no
> 'joined-up' thinking.  Each time I speak to someone we have to go through
> the ritual of unplugging, plugging the modem, closing down, booting up as
> they just will not believe that it was done before.  I have downloaded and
> installed the driver update for the SpeedTouch330 modem.
>
> I suspected that the fault is with BT not coping well with increasing
> traffic.  However, surely, traffic in the day time is also heavy and I
> shouldn't see this problem past midnight?
>
> Has anyone any views on what may be causing this problem and, more
> importantly, how to get rid of it?
>
> Thanks.
>
> Bill Ridgeway
>

"DatabaseBen" <database***@discussions.microsoft.com> wrote in message
news:euYCVoc3GHA.4560@TK2MSFTNGP05.phx.gbl...
> could be a noisy/dirty line, and not a problem with the o.s..
>
> have you tried to downgrade again and see if the problem goes away?
> this would give you additional information...
>
>
> "Bill Ridgeway" <i***@1001solutions.co.uk> wrote in message
> news:eGX8Hzb3GHA.2196@TK2MSFTNGP06.phx.gbl...
>> My broadband connection is lost several times every evening (it doesn't
>> happen in the day time) - sometimes every few minutes.  Sometimes it
>> 're-dials' (usually connecting at a slightly lower speed).  Sometimes it
>> tries but fails to connect and just loops around.  Sometimes I try to
>> reconnect manually and it will 'complain' that there is no dial tone.
>> This started only when Wanadoo (now Orange) upgraded the connection from
>> 2.2Mb to a now (at least) reported 6.6Mb.  A broadband connection should
>> be a continuous connection - or at least a seamless re-dial as and when
>> that is necessary.
>>
>> It is very difficult to get Orange to take this problem seriously.  Each
>> 'agent' spoken to has a different view of the cause and there is no
>> 'joined-up' thinking.  Each time I speak to someone we have to go through
>> the ritual of unplugging, plugging the modem, closing down, booting up as
>> they just will not believe that it was done before.  I have downloaded
>> and installed the driver update for the SpeedTouch330 modem.
>>
>> I suspected that the fault is with BT not coping well with increasing
>> traffic.  However, surely, traffic in the day time is also heavy and I
>> shouldn't see this problem past midnight?
>>
>> Has anyone any views on what may be causing this problem and, more
>> importantly, how to get rid of it?
>>
>> Thanks.
>>
>> Bill Ridgeway
>>
>
>

On Thu, 21 Sep 2006 21:30:48 +0100, "Bill Ridgeway" <i***@1001solutions.co.uk>
wrote:

>My broadband connection is lost several times every evening (it doesn't
>happen in the day time) - sometimes every few minutes.  Sometimes it
>'re-dials' (usually connecting at a slightly lower speed).  Sometimes it
>tries but fails to connect and just loops around.  Sometimes I try to
>reconnect manually and it will 'complain' that there is no dial tone.  This
>started only when Wanadoo (now Orange) upgraded the connection from 2.2Mb to
>a now (at least) reported 6.6Mb.  A broadband connection should be a
>continuous connection - or at least a seamless re-dial as and when that is
>necessary.
>
>It is very difficult to get Orange to take this problem seriously.  Each
>'agent' spoken to has a different view of the cause and there is no
>'joined-up' thinking.  Each time I speak to someone we have to go through
>the ritual of unplugging, plugging the modem, closing down, booting up as
>they just will not believe that it was done before.  I have downloaded and
>installed the driver update for the SpeedTouch330 modem.
>
>I suspected that the fault is with BT not coping well with increasing
>traffic.  However, surely, traffic in the day time is also heavy and I
>shouldn't see this problem past midnight?
>
>Has anyone any views on what may be causing this problem and, more
>importantly, how to get rid of it?
>
>Thanks.
>
>Bill Ridgeway