"Chuck" wrote:

> On Mon, 16 Oct 2006 18:55:03 -0700, LW <L*@discussions.microsoft.com> wrote:
>
> >Hi!
> >I have two macines in my home office. Both were connected to the internet but
> >today one machine is not able to access the internet. No Ping from command
> >prompt.
> >
> >1. I am able to see the shared drive from my 2nd computer.
> >2. ipconfig /renew /release /all work.
> >3. I am unable to ping my gateway 192.168.0.1
> >4. I am unable to ping www.yahoo.com etc.
> >5. Email does not not work.
> >
> >So I have intranet access but no internet. Please help!
>
> So what changed today?  Does the other have all access working?
>
> Look at "browstat status" and "ipconfig /all" from each computer, and diagnose
> the problem.  Read this article, and linked articles, and follow instructions
> precisely (download browstat!):
> <http://nitecruzr.blogspot.com/2005/05/troubleshooting-network-neighborhood.html#AskingForHelp>
> http://nitecruzr.blogspot.com/2005/05/troubleshooting-network-neighborhood.html#AskingForHelp
>
> --
> Cheers,
> Chuck, MS-MVP [Windows - Networking]
> http://nitecruzr.blogspot.com/
> Paranoia is not a problem, when it's a normal response from experience.
> My        email         is          AT         DOT
>    actual       address    pchuck       mvps        org.
>

>"Chuck" wrote:
>
>> On Mon, 16 Oct 2006 18:55:03 -0700, LW <L*@discussions.microsoft.com> wrote:
>>
>> >Hi!
>> >I have two macines in my home office. Both were connected to the internet but
>> >today one machine is not able to access the internet. No Ping from command
>> >prompt.
>> >
>> >1. I am able to see the shared drive from my 2nd computer.
>> >2. ipconfig /renew /release /all work.
>> >3. I am unable to ping my gateway 192.168.0.1
>> >4. I am unable to ping www.yahoo.com etc.
>> >5. Email does not not work.
>> >
>> >So I have intranet access but no internet. Please help!
>>
>> So what changed today?  Does the other have all access working?
>>
>> Look at "browstat status" and "ipconfig /all" from each computer, and diagnose
>> the problem.  Read this article, and linked articles, and follow instructions
>> precisely (download browstat!):
>> <http://nitecruzr.blogspot.com/2005/05/troubleshooting-network-neighborhood.html#AskingForHelp>
>> http://nitecruzr.blogspot.com/2005/05/troubleshooting-network-neighborhood.html#AskingForHelp

>Chuck,
>I am looking at the links now. I moved offices so am not connected to my
>linksys router anymore. Quick question. What does it mean when I can
>see other computers in my network but have no internet access?
>
>Thanks,
>LW

"Chuck" wrote:

> On Mon, 16 Oct 2006 20:48:01 -0700, LW <L*@discussions.microsoft.com> wrote:
>
> >"Chuck" wrote:
> >
> >> On Mon, 16 Oct 2006 18:55:03 -0700, LW <L*@discussions.microsoft.com> wrote:
> >>
> >> >Hi!
> >> >I have two macines in my home office. Both were connected to the internet but
> >> >today one machine is not able to access the internet. No Ping from command
> >> >prompt.
> >> >
> >> >1. I am able to see the shared drive from my 2nd computer.
> >> >2. ipconfig /renew /release /all work.
> >> >3. I am unable to ping my gateway 192.168.0.1
> >> >4. I am unable to ping www.yahoo.com etc.
> >> >5. Email does not not work.
> >> >
> >> >So I have intranet access but no internet. Please help!
> >>
> >> So what changed today?  Does the other have all access working?
> >>
> >> Look at "browstat status" and "ipconfig /all" from each computer, and diagnose
> >> the problem.  Read this article, and linked articles, and follow instructions
> >> precisely (download browstat!):
> >> <http://nitecruzr.blogspot.com/2005/05/troubleshooting-network-neighborhood.html#AskingForHelp>
> >> http://nitecruzr.blogspot.com/2005/05/troubleshooting-network-neighborhood.html#AskingForHelp
>
> >Chuck,
> >I am looking at the links now. I moved offices so am not connected to my
> >linksys router anymore. Quick question. What does it mean when I can
> >see other computers in my network but have no internet access?
> >
> >Thanks,
> >LW
>
> If you have 2 computers, and neither has Internet access, it's probably the
> connection between the two computers and the Internet.  If one computer has
> access and the other doesn't, then it's probably a problem on the one that
> doesn't have access.

>
> If you can see the other computers, can you access them also?  The seeing of
> them might be cached on the computer.  Or it could be a case of you getting
> local broadcasts, which lets you see the other computers.
>
> There are a lot of reasons why you might not have access, and it would help a
> lot if you'd diagnose the lack just a bit.  Looking at the settings, and
> diagnosing DNS / MTU, are two places to start.
> <http://nitecruzr.blogspot.com/2005/05/troubleshooting-internet-service.html#AskingForHelp>
> http://nitecruzr.blogspot.com/2005/05/troubleshooting-internet-service.html#AskingForHelp
>
> --
> Cheers,
> Chuck, MS-MVP [Windows - Networking]
> http://nitecruzr.blogspot.com/
> Paranoia is not a problem, when it's a normal response from experience.
> My        email         is          AT         DOT
>    actual       address    pchuck       mvps        org.
>

>"Chuck" wrote:
>
>> On Mon, 16 Oct 2006 20:48:01 -0700, LW <L*@discussions.microsoft.com> wrote:
>>
>> >"Chuck" wrote:
>> >
>> >> On Mon, 16 Oct 2006 18:55:03 -0700, LW <L*@discussions.microsoft.com> wrote:
>> >>
>> >> >Hi!
>> >> >I have two macines in my home office. Both were connected to the internet but
>> >> >today one machine is not able to access the internet. No Ping from command
>> >> >prompt.
>> >> >
>> >> >1. I am able to see the shared drive from my 2nd computer.
>> >> >2. ipconfig /renew /release /all work.
>> >> >3. I am unable to ping my gateway 192.168.0.1
>> >> >4. I am unable to ping www.yahoo.com etc.
>> >> >5. Email does not not work.
>> >> >
>> >> >So I have intranet access but no internet. Please help!
>> >>
>> >> So what changed today?  Does the other have all access working?
>> >>
>> >> Look at "browstat status" and "ipconfig /all" from each computer, and diagnose
>> >> the problem.  Read this article, and linked articles, and follow instructions
>> >> precisely (download browstat!):
>> >> <http://nitecruzr.blogspot.com/2005/05/troubleshooting-network-neighborhood.html#AskingForHelp>
>> >> http://nitecruzr.blogspot.com/2005/05/troubleshooting-network-neighborhood.html#AskingForHelp
>>
>> >Chuck,
>> >I am looking at the links now. I moved offices so am not connected to my
>> >linksys router anymore. Quick question. What does it mean when I can
>> >see other computers in my network but have no internet access?
>> >
>> >Thanks,
>> >LW
>>
>> If you have 2 computers, and neither has Internet access, it's probably the
>> connection between the two computers and the Internet.  If one computer has
>> access and the other doesn't, then it's probably a problem on the one that
>> doesn't have access.
>
>>
>> If you can see the other computers, can you access them also?  The seeing of
>> them might be cached on the computer.  Or it could be a case of you getting
>> local broadcasts, which lets you see the other computers.
>>
>> There are a lot of reasons why you might not have access, and it would help a
>> lot if you'd diagnose the lack just a bit.  Looking at the settings, and
>> diagnosing DNS / MTU, are two places to start.
>> <http://nitecruzr.blogspot.com/2005/05/troubleshooting-internet-service.html#AskingForHelp>
>> http://nitecruzr.blogspot.com/2005/05/troubleshooting-internet-service.html#AskingForHelp

>Thanks Chuck. I have it working now. The computer that was not working for
>internet access - instead of acquiring the IP address like it was, I changed
>it
>to use the specific IP address. Same for the DNS and now it is working. Any
>ideas why ?