> XP SR2
> Connect through PC >cable>Router>cable>cable modem
> My laptop connects to the net wirelessly through the same router/modem
> but can access the internet.
> Recently, I have lost my internet connection.  Cable - always on.
> Related or not - this occured shortly after disabling P2PNetworking
> which I was told was part of Kazza (no longer on my PC).
> Related or not - I can no longer get out using my modem.
> Here is what I know.
> When I try to access the net through Internet Explorer, I get
> "No connection to the Internet is currently available."
> The only errors I can find are EventID 3095 - Thic computer is
> configured as a member of a workgroup, not as a member of a domain."
> and EventID 10010 - "The server . . . did not register with DCOM"
> In Network Connections, no exisitng networks appear.  But when I try
> to create a new always on network to the net, I get a message saying
> the network is already confgured.
> As for the modem. I can go to Phone and Modem Options|Diagnostics and
> get "The port the modem is using is currently open by another
> application."  I can close the modem app (only one I know that is
> open)
> and still get the error.  Nothing listed in Task Manager|Processes
> looks like a modem-related app.
> Are these problems related?
> How do I resolve/troubleshoot them?

> old guy wrote:
>
>
>>XP SR2
>>Connect through PC >cable>Router>cable>cable modem
>>My laptop connects to the net wirelessly through the same router/modem
>>but can access the internet.
>>Recently, I have lost my internet connection.  Cable - always on.
>>Related or not - this occured shortly after disabling P2PNetworking
>>which I was told was part of Kazza (no longer on my PC).
>>Related or not - I can no longer get out using my modem.
>>Here is what I know.
>>When I try to access the net through Internet Explorer, I get
>>"No connection to the Internet is currently available."
>>The only errors I can find are EventID 3095 - Thic computer is
>>configured as a member of a workgroup, not as a member of a domain."
>>and EventID 10010 - "The server . . . did not register with DCOM"
>>In Network Connections, no exisitng networks appear.  But when I try
>>to create a new always on network to the net, I get a message saying
>>the network is already confgured.
>>As for the modem. I can go to Phone and Modem Options|Diagnostics and
>>get "The port the modem is using is currently open by another
>>application."  I can close the modem app (only one I know that is
>>open)
>>and still get the error.  Nothing listed in Task Manager|Processes
>>looks like a modem-related app.
>>Are these problems related?
>>How do I resolve/troubleshoot them?
>
>
> Do a System Restore to before you tinkered.
> Start>Programs>Accessories>System Tools>System Restore
> "Restore my computer to an earlier time".
>
> Can you get to the Internet now? If yes, fine - scan for malware by
> going through these steps systematically:
> http://www.elephantboycomputers.com/page2.html#Removing_Malware
>
> If no, you should also scan for malware as above since that is one of
> the main reasons for loss of Internet connectivity in Windows.
>
> If the procedures look too complex - and there is no shame in admitting
> this isn't your cup of tea - take the machine to a professional
> computer repair shop (not your local version of BigStoreUSA).
>
> Malke

> old guy wrote:
>
>
>>XP SR2
>>Connect through PC >cable>Router>cable>cable modem
>>My laptop connects to the net wirelessly through the same router/modem
>>but can access the internet.
>>Recently, I have lost my internet connection.  Cable - always on.
>>Related or not - this occured shortly after disabling P2PNetworking
>>which I was told was part of Kazza (no longer on my PC).
>>Related or not - I can no longer get out using my modem.
>>Here is what I know.
>>When I try to access the net through Internet Explorer, I get
>>"No connection to the Internet is currently available."
>>The only errors I can find are EventID 3095 - Thic computer is
>>configured as a member of a workgroup, not as a member of a domain."
>>and EventID 10010 - "The server . . . did not register with DCOM"
>>In Network Connections, no exisitng networks appear.  But when I try
>>to create a new always on network to the net, I get a message saying
>>the network is already confgured.
>>As for the modem. I can go to Phone and Modem Options|Diagnostics and
>>get "The port the modem is using is currently open by another
>>application."  I can close the modem app (only one I know that is
>>open)
>>and still get the error.  Nothing listed in Task Manager|Processes
>>looks like a modem-related app.
>>Are these problems related?
>>How do I resolve/troubleshoot them?
>
>
> Do a System Restore to before you tinkered.
> Start>Programs>Accessories>System Tools>System Restore
> "Restore my computer to an earlier time".
>
> Can you get to the Internet now? If yes, fine - scan for malware by
> going through these steps systematically:
> http://www.elephantboycomputers.com/page2.html#Removing_Malware
>
> If no, you should also scan for malware as above since that is one of
> the main reasons for loss of Internet connectivity in Windows.
>
> If the procedures look too complex - and there is no shame in admitting
> this isn't your cup of tea - take the machine to a professional
> computer repair shop (not your local version of BigStoreUSA).
>
> Malke

> Malke wrote:
>> old guy wrote:
>>
>>
>>> XP SR2
>>> Connect through PC >cable>Router>cable>cable modem
>>> My laptop connects to the net wirelessly through the same router/modem
>>> but can access the internet.
>>> Recently, I have lost my internet connection.  Cable - always on.
>>> Related or not - this occured shortly after disabling P2PNetworking
>>> which I was told was part of Kazza (no longer on my PC).
>>> Related or not - I can no longer get out using my modem.
>>> Here is what I know.
>>> When I try to access the net through Internet Explorer, I get
>>> "No connection to the Internet is currently available."
>>> The only errors I can find are EventID 3095 - Thic computer is
>>> configured as a member of a workgroup, not as a member of a domain."
>>> and EventID 10010 - "The server . . . did not register with DCOM"
>>> In Network Connections, no exisitng networks appear.  But when I try
>>> to create a new always on network to the net, I get a message saying
>>> the network is already confgured.
>>> As for the modem. I can go to Phone and Modem Options|Diagnostics and
>>> get "The port the modem is using is currently open by another
>>> application."  I can close the modem app (only one I know that is
>>> open)
>>> and still get the error.  Nothing listed in Task Manager|Processes
>>> looks like a modem-related app.
>>> Are these problems related?
>>> How do I resolve/troubleshoot them?
>>
>>
>> Do a System Restore to before you tinkered.
>> Start>Programs>Accessories>System Tools>System Restore
>> "Restore my computer to an earlier time".
>>
>> Can you get to the Internet now? If yes, fine - scan for malware by
>> going through these steps systematically:
>> http://www.elephantboycomputers.com/page2.html#Removing_Malware
>>
>> If no, you should also scan for malware as above since that is one of
>> the main reasons for loss of Internet connectivity in Windows.
>>
>> If the procedures look too complex - and there is no shame in admitting
>> this isn't your cup of tea - take the machine to a professional
>> computer repair shop (not your local version of BigStoreUSA).
>>
>> Malke
> OK, got my PC back.  Had to disable GoBack.
> Restored to 2 wks ago.  Still have the same problems.
> Restored to point one hour ag.  No change.
> 2 spyware apps show no infection.
> FWIW, Device Manager shows the modem 'working properly.'  Two
> diagnostics apps complain they can;tfind a modem.

> old guy wrote:
>
>> Malke wrote:
>>
>>> old guy wrote:
>>>
>>>
>>>> XP SR2
>>>> Connect through PC >cable>Router>cable>cable modem
>>>> My laptop connects to the net wirelessly through the same router/modem
>>>> but can access the internet.
>>>> Recently, I have lost my internet connection.  Cable - always on.
>>>> Related or not - this occured shortly after disabling P2PNetworking
>>>> which I was told was part of Kazza (no longer on my PC).
>>>> Related or not - I can no longer get out using my modem.
>>>> Here is what I know.
>>>> When I try to access the net through Internet Explorer, I get
>>>> "No connection to the Internet is currently available."
>>>> The only errors I can find are EventID 3095 - Thic computer is
>>>> configured as a member of a workgroup, not as a member of a domain."
>>>> and EventID 10010 - "The server . . . did not register with DCOM"
>>>> In Network Connections, no exisitng networks appear.  But when I try
>>>> to create a new always on network to the net, I get a message saying
>>>> the network is already confgured.
>>>> As for the modem. I can go to Phone and Modem Options|Diagnostics and
>>>> get "The port the modem is using is currently open by another
>>>> application."  I can close the modem app (only one I know that is
>>>> open)
>>>> and still get the error.  Nothing listed in Task Manager|Processes
>>>> looks like a modem-related app.
>>>> Are these problems related?
>>>> How do I resolve/troubleshoot them?
>>>
>>>
>>>
>>> Do a System Restore to before you tinkered.
>>> Start>Programs>Accessories>System Tools>System Restore
>>> "Restore my computer to an earlier time".
>>>
>>> Can you get to the Internet now? If yes, fine - scan for malware by
>>> going through these steps systematically:
>>> http://www.elephantboycomputers.com/page2.html#Removing_Malware
>>>
>>> If no, you should also scan for malware as above since that is one of
>>> the main reasons for loss of Internet connectivity in Windows.
>>>
>>> If the procedures look too complex - and there is no shame in admitting
>>> this isn't your cup of tea - take the machine to a professional
>>> computer repair shop (not your local version of BigStoreUSA).
>>>
>>> Malke
>>
>> OK, got my PC back.  Had to disable GoBack.
>> Restored to 2 wks ago.  Still have the same problems.
>> Restored to point one hour ag.  No change.
>> 2 spyware apps show no infection.
>> FWIW, Device Manager shows the modem 'working properly.'  Two
>> diagnostics apps complain they can;tfind a modem.
>
> You're confusing "modems."  Your "cable modem" is not the same thing as
> the modem in "phone and modem options."  As for "Two diagnostics apps
> complain they can;tfind a modem." -- you may not have an analog modem
> installed.
>
> "In Network Connections, no exisitng networks appear." -- Are you saying
> that if you go to "Network Connections" there is no icon named "Local
> Area Connection" (or a variant of this)?  If so, then the the item you
> need to check in Device Manager is your Network Adapter (not your
> modem).  Does the Network Adapter show that it working OK?
>
> If your hardware is OK but there is no "Local Area Connection" in
> "Network Connections" then you have to click on the "Set up a home or
> small office network" link in the left pane of "Network Connections" and
> run the "Network Setup Wizard".  When you get to the "select a
> connection" dialog, be sure to select the middle option -- "... connects
> through a residential gateway ...".  Select "file & printer sharing" as
> desired.
>
> Now you should have a "Local Area Connection" icon in "Network
> Connections."
>
> Now, open a command prompt [Start > All Programs > Accessories > Command
> Prompt]
>
> type
> "ipconfig /all" [without quotes]  [press enter]
>
> Under the heading "Local Area Connection" copy and paste the values
> corresponding to the items below into your next post.  Also identify the
> brand and model of the router you are using.
>
>
> Dhcp Enabled. . . . . . . . . . . :
> Autoconfiguration Enabled . . . . :
> IP Address. . . . . . . . . . . . :
> Subnet Mask . . . . . . . . . . . :
> Default Gateway . . . . . . . . . :
> DHCP Server . . . . . . . . . . . :
> DNS Servers . . . . . . . . . . . :
>
>

> No, Im not confusing my modems - I'm cofusing the readers by not being
> precise.
> Analog modem.  Device Manager says it is OK.  Diagnostics complains
> "port the modem is using is currently open by another application.'
> Two
> apps that use the analog modem complain mine doesn't exist.  How do I
> determine what app is using the analog modem?  I see none (that are
> familiar in Task Manager.
> Cable Modem - you are correct.  Network Connections shows no LAN.
> Device Manager shows the Network Adapter as working properly.
> Something
> I did not mention.  My PC cannot access the net but neither can it
> access anything on my home network.  My laptop can access my home
> network without problems.  Now, I have tried clicking on 'Setup a home
> or small office network.'  Nutin happens.  I can select 'Create a new
> connection' and I get the wizard popup.  But 'Setup' = no response of
> any kind.
> What do I do now?

> old guy wrote:
>
>
>>No, Im not confusing my modems - I'm cofusing the readers by not being
>>precise.
>>Analog modem.  Device Manager says it is OK.  Diagnostics complains
>>"port the modem is using is currently open by another application.'
>>Two
>>apps that use the analog modem complain mine doesn't exist.  How do I
>>determine what app is using the analog modem?  I see none (that are
>>familiar in Task Manager.
>>Cable Modem - you are correct.  Network Connections shows no LAN.
>>Device Manager shows the Network Adapter as working properly.
>>Something
>>I did not mention.  My PC cannot access the net but neither can it
>>access anything on my home network.  My laptop can access my home
>>network without problems.  Now, I have tried clicking on 'Setup a home
>>or small office network.'  Nutin happens.  I can select 'Create a new
>>connection' and I get the wizard popup.  But 'Setup' = no response of
>>any kind.
>>What do I do now?
>
>
> You're confusing the issue even more. The dialup modem has nothing to do
> with your cable modem. If you connect through a router and then a cable
> modem, you make that connection with an ethernet cable connected to
> your network adapter. The dialup modem is not used at all.
>
> Try fixing the TCP/IP stack:
>
> Start>Run>cmd [enter]
> netsh winsock reset [enter]
>
> If you don't have SP2, use WinsockXPFix:
> http://www.spychecker.com/program/winsockxpfix.html
>
> Malke

> Malke wrote:
>> old guy wrote:
>>
>>
>>> No, Im not confusing my modems - I'm cofusing the readers by not being
>>> precise.
>>> Analog modem.  Device Manager says it is OK.  Diagnostics complains
>>> "port the modem is using is currently open by another application.' Two
>>> apps that use the analog modem complain mine doesn't exist.  How do I
>>> determine what app is using the analog modem?  I see none (that are
>>> familiar in Task Manager.
>>> Cable Modem - you are correct.  Network Connections shows no LAN.
>>> Device Manager shows the Network Adapter as working properly. Something
>>> I did not mention.  My PC cannot access the net but neither can it
>>> access anything on my home network.  My laptop can access my home
>>> network without problems.  Now, I have tried clicking on 'Setup a home
>>> or small office network.'  Nutin happens.  I can select 'Create a new
>>> connection' and I get the wizard popup.  But 'Setup' = no response of
>>> any kind.
>>> What do I do now?
>>
>>
>> You're confusing the issue even more. The dialup modem has nothing to do
>> with your cable modem. If you connect through a router and then a cable
>> modem, you make that connection with an ethernet cable connected to
>> your network adapter. The dialup modem is not used at all.
>>
>> Try fixing the TCP/IP stack:
>>
>> Start>Run>cmd [enter]
>> netsh winsock reset [enter]
>>
>> If you don't have SP2, use WinsockXPFix:
>> http://www.spychecker.com/program/winsockxpfix.html
>>
>> Malke
> Let me try this again.  I have two problems.
> 1) Analog modem - XP complains the modem is in use by an unknown app.  I
> need help determining which app is holding the modem.
> 2) Cable modem - seperate from the analog.  I included both in my
> initial post because I thought there may be a common cause.  On this, I
> may have progress.  I recently deleted Kerio firewall.  I went into
> regedit and deleted references to it.  Rebooted.  Now I can access the
> net and my network drive.  Good news!  However, Network Connections is
> still empty and selecting "Setup a home or small office network' still
> does nothing.  FWIW, on other oddity - opening MS Explorer and selecting
> My Computer gives me a list of drives and files.  BUT, I get the search
> icon (flashlight) - no exageration - for 2-3 minutes before XP can find
> my drives.  Hope this helps.
> So I have two problems - possibly unrelated.  One with the analog modem.
> The other is apparently not cable modem related but network related.
> Sorry for the confusion.

> old guy wrote:
>
>> Malke wrote:
>>
>>> old guy wrote:
>>>
>>>
>>>> No, Im not confusing my modems - I'm cofusing the readers by not being
>>>> precise.
>>>> Analog modem.  Device Manager says it is OK.  Diagnostics complains
>>>> "port the modem is using is currently open by another application.' Two
>>>> apps that use the analog modem complain mine doesn't exist.  How do I
>>>> determine what app is using the analog modem?  I see none (that are
>>>> familiar in Task Manager.
>>>> Cable Modem - you are correct.  Network Connections shows no LAN.
>>>> Device Manager shows the Network Adapter as working properly. Something
>>>> I did not mention.  My PC cannot access the net but neither can it
>>>> access anything on my home network.  My laptop can access my home
>>>> network without problems.  Now, I have tried clicking on 'Setup a home
>>>> or small office network.'  Nutin happens.  I can select 'Create a new
>>>> connection' and I get the wizard popup.  But 'Setup' = no response of
>>>> any kind.
>>>> What do I do now?
>>>
>>>
>>>
>>> You're confusing the issue even more. The dialup modem has nothing to do
>>> with your cable modem. If you connect through a router and then a cable
>>> modem, you make that connection with an ethernet cable connected to
>>> your network adapter. The dialup modem is not used at all.
>>>
>>> Try fixing the TCP/IP stack:
>>>
>>> Start>Run>cmd [enter]
>>> netsh winsock reset [enter]
>>>
>>> If you don't have SP2, use WinsockXPFix:
>>> http://www.spychecker.com/program/winsockxpfix.html
>>>
>>> Malke
>>
>> Let me try this again.  I have two problems.
>> 1) Analog modem - XP complains the modem is in use by an unknown app. 
>> I need help determining which app is holding the modem.
>> 2) Cable modem - seperate from the analog.  I included both in my
>> initial post because I thought there may be a common cause.  On this,
>> I may have progress.  I recently deleted Kerio firewall.  I went into
>> regedit and deleted references to it.  Rebooted.  Now I can access the
>> net and my network drive.  Good news!  However, Network Connections is
>> still empty and selecting "Setup a home or small office network' still
>> does nothing.  FWIW, on other oddity - opening MS Explorer and
>> selecting My Computer gives me a list of drives and files.  BUT, I get
>> the search icon (flashlight) - no exageration - for 2-3 minutes before
>> XP can find my drives.  Hope this helps.
>> So I have two problems - possibly unrelated.  One with the analog
>> modem. The other is apparently not cable modem related but network
>> related. Sorry for the confusion.
>
>
> Most bizarre.
>
> I don't understand how you can connect to your router and your "network
> drive" (what/how is this drive(s) connected to?) without a Local Area
> Connection showing in Network Connections.  Did you reset the TCP/IP
> stack as Malke suggested?

> Lem wrote:
>> old guy wrote:
>>
>>> Malke wrote:
>>>
>>>> old guy wrote:
>>>>
>>>>
>>>>> No, Im not confusing my modems - I'm cofusing the readers by not being
>>>>> precise.
>>>>> Analog modem.  Device Manager says it is OK.  Diagnostics complains
>>>>> "port the modem is using is currently open by another application.'
>>>>> Two
>>>>> apps that use the analog modem complain mine doesn't exist.  How do I
>>>>> determine what app is using the analog modem?  I see none (that are
>>>>> familiar in Task Manager.
>>>>> Cable Modem - you are correct.  Network Connections shows no LAN.
>>>>> Device Manager shows the Network Adapter as working properly.
>>>>> Something
>>>>> I did not mention.  My PC cannot access the net but neither can it
>>>>> access anything on my home network.  My laptop can access my home
>>>>> network without problems.  Now, I have tried clicking on 'Setup a home
>>>>> or small office network.'  Nutin happens.  I can select 'Create a new
>>>>> connection' and I get the wizard popup.  But 'Setup' = no response of
>>>>> any kind.
>>>>> What do I do now?
>>>>
>>>>
>>>>
>>>> You're confusing the issue even more. The dialup modem has nothing
>>>> to do
>>>> with your cable modem. If you connect through a router and then a cable
>>>> modem, you make that connection with an ethernet cable connected to
>>>> your network adapter. The dialup modem is not used at all.
>>>>
>>>> Try fixing the TCP/IP stack:
>>>>
>>>> Start>Run>cmd [enter]
>>>> netsh winsock reset [enter]
>>>>
>>>> If you don't have SP2, use WinsockXPFix:
>>>> http://www.spychecker.com/program/winsockxpfix.html
>>>>
>>>> Malke
>>>
>>> Let me try this again.  I have two problems.
>>> 1) Analog modem - XP complains the modem is in use by an unknown
>>> app.  I need help determining which app is holding the modem.
>>> 2) Cable modem - seperate from the analog.  I included both in my
>>> initial post because I thought there may be a common cause.  On this,
>>> I may have progress.  I recently deleted Kerio firewall.  I went into
>>> regedit and deleted references to it.  Rebooted.  Now I can access
>>> the net and my network drive.  Good news!  However, Network
>>> Connections is still empty and selecting "Setup a home or small
>>> office network' still does nothing.  FWIW, on other oddity - opening
>>> MS Explorer and selecting My Computer gives me a list of drives and
>>> files.  BUT, I get the search icon (flashlight) - no exageration -
>>> for 2-3 minutes before XP can find my drives.  Hope this helps.
>>> So I have two problems - possibly unrelated.  One with the analog
>>> modem. The other is apparently not cable modem related but network
>>> related. Sorry for the confusion.
>>
>>
>> Most bizarre.
>>
>> I don't understand how you can connect to your router and your
>> "network drive" (what/how is this drive(s) connected to?) without a
>> Local Area Connection showing in Network Connections.  Did you reset
>> the TCP/IP stack as Malke suggested?
> Followed the instaructions and received "winsock successfully reset"
>>
>> Perhaps you are not connecting to the Internet through your cable
>> modem (although connecting to the 'Net through your analog modem
>> wouldn't get you to your network drives)?  Try physically
>> disconnecting the phone line from your modem.  Are you still connected
>> to the Internet?
> Yup.
>>
>> Just for kicks, open "Internet Options" (e.g., from the "Tools" menu
>> in IE), click on the "connections" tab and make sure that the radio
>> button for "Never dial a connection" is selected.
> OK.  Dialup and VPN settings - empty
>      Never dial a connection . . ., dial whenever . . ., Always dial . .
> . all are grayed out.
>>
>> Does "Phone and Modem Options|Diagnostics" show that the COM port is
>> in use immediately after a re-boot? 
> Yup
>> You may have malware attempting to dial out.  Have you done a through
>> check for malware (see the link in Malke's first post).  Check the
>> list of processes running in Task Manager.  Anything appear untoward? 
>> Finally, you may want to run
> Used SpyBot and Adaware. Norton FW and AV find no malware.
> checked most tasks on the net - liutilites?  So far all are legite.
>> PortMon from Sysinternals:
>> http://www.sysinternals.com/Utilities/Portmon.html
>> That should show you what is using the port.
> I'll do that ASAP
>>
>> The flashlight in Windows Explorer suggests that you are waiting for
>> something to time out before connecting to your router.  You don't
>> happen to have a wireless NIC in your desktop in addition to the wired
>> NIC, do you?
> nope.  Plus, I can select any folder in the left column and any file in
> the right.  But if I click on a folder in the right column I get a black
> popup - looks like the cmd prompt window - which closes inr 1-2 seconds.
>>
>> Here's another probably meaningless diagnostic test.  Once you are
>> connected and "My Computer" has stopped searching, open a command
>> prompt and type "ipconfig /all > c:\test.txt" [without quotes] and
>> press [enter].  Then open c:\test.txt in Notepad and copy/paste in
>> your next post.
>>
> Windows IP Configuration
>         Host Name . . . . . . . . . . . . : omitted
>         Primary Dns Suffix  . . . . . . . :
>         Node Type . . . . . . . . . . . . : Hybrid
>         IP Routing Enabled. . . . . . . . : No
>         WINS Proxy Enabled. . . . . . . . : No
>         DNS Suffix Search List. . . . . . : router
>
> Ethernet adapter Local Area Connection:
>         Connection-specific DNS Suffix  . : router
>         Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network
> Connection
>         Physical Address. . . . . . . . . : 00-11-11-02-8E-E3
>         Dhcp Enabled. . . . . . . . . . . : Yes
>         Autoconfiguration Enabled . . . . : Yes
>         IP Address. . . . . . . . . . . . : 192.168.2.2
>         Subnet Mask . . . . . . . . . . . : 255.255.255.0
>         Default Gateway . . . . . . . . . : 192.168.2.1
>         DHCP Server . . . . . . . . . . . : 192.168.2.1
>         DNS Servers . . . . . . . . . . . : 192.168.2.1
>         Lease Obtained. . . . . . . . . . : Thursday, October 26, 2006
> 3:12:14 PM
>         Lease Expires . . . . . . . . . . : Friday, October 27, 2006
> 3:12:14 PM
>

> old guy wrote:
>
>> Lem wrote:
>>
>>> old guy wrote:
>>>
>>>> Malke wrote:
>>>>
>>>>> old guy wrote:
>>>>>
>>>>>
>>>>>> No, Im not confusing my modems - I'm cofusing the readers by not
>>>>>> being
>>>>>> precise.
>>>>>> Analog modem.  Device Manager says it is OK.  Diagnostics complains
>>>>>> "port the modem is using is currently open by another
>>>>>> application.' Two
>>>>>> apps that use the analog modem complain mine doesn't exist.  How do I
>>>>>> determine what app is using the analog modem?  I see none (that are
>>>>>> familiar in Task Manager.
>>>>>> Cable Modem - you are correct.  Network Connections shows no LAN.
>>>>>> Device Manager shows the Network Adapter as working properly.
>>>>>> Something
>>>>>> I did not mention.  My PC cannot access the net but neither can it
>>>>>> access anything on my home network.  My laptop can access my home
>>>>>> network without problems.  Now, I have tried clicking on 'Setup a
>>>>>> home
>>>>>> or small office network.'  Nutin happens.  I can select 'Create a new
>>>>>> connection' and I get the wizard popup.  But 'Setup' = no response of
>>>>>> any kind.
>>>>>> What do I do now?
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> You're confusing the issue even more. The dialup modem has nothing
>>>>> to do
>>>>> with your cable modem. If you connect through a router and then a
>>>>> cable
>>>>> modem, you make that connection with an ethernet cable connected to
>>>>> your network adapter. The dialup modem is not used at all.
>>>>>
>>>>> Try fixing the TCP/IP stack:
>>>>>
>>>>> Start>Run>cmd [enter]
>>>>> netsh winsock reset [enter]
>>>>>
>>>>> If you don't have SP2, use WinsockXPFix:
>>>>> http://www.spychecker.com/program/winsockxpfix.html
>>>>>
>>>>> Malke
>>>>
>>>>
>>>> Let me try this again.  I have two problems.
>>>> 1) Analog modem - XP complains the modem is in use by an unknown
>>>> app.  I need help determining which app is holding the modem.
>>>> 2) Cable modem - seperate from the analog.  I included both in my
>>>> initial post because I thought there may be a common cause.  On
>>>> this, I may have progress.  I recently deleted Kerio firewall.  I
>>>> went into regedit and deleted references to it.  Rebooted.  Now I
>>>> can access the net and my network drive.  Good news!  However,
>>>> Network Connections is still empty and selecting "Setup a home or
>>>> small office network' still does nothing.  FWIW, on other oddity -
>>>> opening MS Explorer and selecting My Computer gives me a list of
>>>> drives and files.  BUT, I get the search icon (flashlight) - no
>>>> exageration - for 2-3 minutes before XP can find my drives.  Hope
>>>> this helps.
>>>> So I have two problems - possibly unrelated.  One with the analog
>>>> modem. The other is apparently not cable modem related but network
>>>> related. Sorry for the confusion.
>>>
>>>
>>>
>>> Most bizarre.
>>>
>>> I don't understand how you can connect to your router and your
>>> "network drive" (what/how is this drive(s) connected to?) without a
>>> Local Area Connection showing in Network Connections.  Did you reset
>>> the TCP/IP stack as Malke suggested?
>>
>> Followed the instaructions and received "winsock successfully reset"
>>
>>>
>>> Perhaps you are not connecting to the Internet through your cable
>>> modem (although connecting to the 'Net through your analog modem
>>> wouldn't get you to your network drives)?  Try physically
>>> disconnecting the phone line from your modem.  Are you still
>>> connected to the Internet?
>>
>> Yup.
>>
>>>
>>> Just for kicks, open "Internet Options" (e.g., from the "Tools" menu
>>> in IE), click on the "connections" tab and make sure that the radio
>>> button for "Never dial a connection" is selected.
>>
>> OK.  Dialup and VPN settings - empty
>>      Never dial a connection . . ., dial whenever . . ., Always dial .
>> . . all are grayed out.
>>
>>>
>>> Does "Phone and Modem Options|Diagnostics" show that the COM port is
>>> in use immediately after a re-boot? 
>>
>> Yup
>>
>>> You may have malware attempting to dial out.  Have you done a through
>>> check for malware (see the link in Malke's first post).  Check the
>>> list of processes running in Task Manager.  Anything appear
>>> untoward?  Finally, you may want to run
>>
>> Used SpyBot and Adaware. Norton FW and AV find no malware.
>> checked most tasks on the net - liutilites?  So far all are legite.
>>
>>> PortMon from Sysinternals:
>>> http://www.sysinternals.com/Utilities/Portmon.html
>>> That should show you what is using the port.
>>
>> I'll do that ASAP
>>
>>>
>>> The flashlight in Windows Explorer suggests that you are waiting for
>>> something to time out before connecting to your router.  You don't
>>> happen to have a wireless NIC in your desktop in addition to the
>>> wired NIC, do you?
>>
>> nope.  Plus, I can select any folder in the left column and any file
>> in the right.  But if I click on a folder in the right column I get a
>> black popup - looks like the cmd prompt window - which closes inr 1-2
>> seconds.
>>
>>>
>>> Here's another probably meaningless diagnostic test.  Once you are
>>> connected and "My Computer" has stopped searching, open a command
>>> prompt and type "ipconfig /all > c:\test.txt" [without quotes] and
>>> press [enter].  Then open c:\test.txt in Notepad and copy/paste in
>>> your next post.
>>>
>> Windows IP Configuration
>>         Host Name . . . . . . . . . . . . : omitted
>>         Primary Dns Suffix  . . . . . . . :
>>         Node Type . . . . . . . . . . . . : Hybrid
>>         IP Routing Enabled. . . . . . . . : No
>>         WINS Proxy Enabled. . . . . . . . : No
>>         DNS Suffix Search List. . . . . . : router
>>
>> Ethernet adapter Local Area Connection:
>>         Connection-specific DNS Suffix  . : router
>>         Description . . . . . . . . . . . : Intel(R) PRO/100 VE
>> Network Connection
>>         Physical Address. . . . . . . . . : 00-11-11-02-8E-E3
>>         Dhcp Enabled. . . . . . . . . . . : Yes
>>         Autoconfiguration Enabled . . . . : Yes
>>         IP Address. . . . . . . . . . . . : 192.168.2.2
>>         Subnet Mask . . . . . . . . . . . : 255.255.255.0
>>         Default Gateway . . . . . . . . . : 192.168.2.1
>>         DHCP Server . . . . . . . . . . . : 192.168.2.1
>>         DNS Servers . . . . . . . . . . . : 192.168.2.1
>>         Lease Obtained. . . . . . . . . . : Thursday, October 26, 2006
>> 3:12:14 PM
>>         Lease Expires . . . . . . . . . . : Friday, October 27, 2006
>> 3:12:14 PM
>>
>
> I'm sorry, but I'm out of ideas.  On the other hand, your original
> problem -- can't connect to the Internet -- seems to be fixed.
>
> The output from ipconfig seems to confirm that you are connecting to
> your router, which probably is a Belkin.  If you want to try something
> to speed up Windows Explorer, you could try setting a static IP address.
>  See http://www.belkin.com/support/kb/kb.asp?a=2824
>
> It may be, however, that this delay has more to do with how your network
> drives are connected to your LAN than with how your computer is
> connected to the LAN.  Do you get a similar delay when you do the same
> thing from your wirelessly-connected laptop?  Once the flashlight has
> stopped searching, and the drives are available, what happens if you
> close Windows Explorer and then open it again (i.e., does it search for
> 2-3 minutes again)?
>
> The missing Local Area Connection icon and the greyed-out Internet
> Options suggest that there still is something peculiar going on.
>
> If it was me, I'd repeat the Ad-Aware and Spybot S&D scans in safe mode.
>  If nothing is found, and you remain curious, try posting here again
> with a new subject, like "Connected to LAN with no Local Area
> Connection".  That might attract the attention of some of the folks here
> with much more in-depth knowledge of the subject than I have.  If you do
> post, be sure to include:
>
> version of XP (home/pro/MCE) and service pack
> a list of everything that does appear in "Network Connections"
> the observation that portions of Internet Options are greyed-out
> the facts that you reset winsock and scanned for malware in safe mode
> the ipconfig results
> the answers to the questions I posed above.
>
> Good luck.  And keep in mind that if you do figure out what's going on,
> it's nice to let the group know.
>