PC freezes when connected to web

31 Oct 2006 8:29 AM

10citadel

Hi, I have a new PC with XP Home installed and fully updated. We conect to
the internet via a dial up modem and after a few minutes work (this does vary
from instant to 10 mins after connection) the PC just freezes solid. There
are no error messages, it jst stops dead. We have to power off and restart.
When not connected to the web all works OK.

The only additinal software inatalled is Office 2003 basic and Norton
Internet Securtiy 2006.

Any thoughts please

Thanks

Nigel

31 Oct 2006 4:46 PM

Robert L [MVP - Networking]

It could be trojan virus or spyware. This case study may help,

Slow Intrenet Access Slow Internet Access - Case Study. Situation: The client reported that their access to the Internet very slow while the LAN speed seemed OK. ... ...
www.chicagotech.net/Security/slowintrenet1.htm

Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com

"10citadel" <10cita***@discussions.microsoft.com> wrote in message news:67E72451-EB2A-4DA3-BD13-DDE06820FEBE@microsoft.com...

Hi, I have a new PC with XP Home installed and fully updated. We conect to
the internet via a dial up modem and after a few minutes work (this does vary
from instant to 10 mins after connection) the PC just freezes solid. There
are no error messages, it jst stops dead. We have to power off and restart.
When not connected to the web all works OK.

The only additinal software inatalled is Office 2003 basic and Norton
Internet Securtiy 2006.

Any thoughts please

Thanks

Nigel

31 Oct 2006 5:27 PM

Chuck

On Tue, 31 Oct 2006 00:29:02 -0800, 10citadel
<10cita***@discussions.microsoft.com> wrote:

Show quoteHide quote

>Hi, I have a new PC with XP Home installed and fully updated. We conect to
>the internet via a dial up modem and after a few minutes work (this does vary
>from instant to 10 mins after connection) the PC just freezes solid. There
>are no error messages, it jst stops dead. We have to power off and restart.
>When not connected to the web all works OK.
>
>The only additinal software inatalled is Office 2003 basic and Norton
>Internet Securtiy 2006.
>
>Any thoughts please
>
>Thanks
>
>Nigel

Nigel,

You need to start with intensive malware analysis, and continue to HijackThis
and expert advice.
<http://nitecruzr.blogspot.com/2005/05/dealing-with-malware-adware-spyware.html>
http://nitecruzr.blogspot.com/2005/05/dealing-with-malware-adware-spyware.html

--
Cheers,
Chuck, MS-MVP [Windows - Networking]
http://nitecruzr.blogspot.com/
Paranoia is not a problem, when it's a normal response from experience.
My email is AT DOT
actual address pchuck mvps org.