Urgent! Internet not working

20 Nov 2006 7:02 AM

ASP

My internet is not working. The icon says limited or no connectivity. My
computer was on network earlier, but after installing norton systemworks
2006, the internet stopped working. So I uninstalled norton from my computer
completely and still my internet does not work. I am currently not on any
network. My ip address starts with 169, so people tell me that I need to
change my ip address.

I confirmed it with my internet service provider, and they said there is no
problem with the internet. So I think there is a problem with windows xp and
ip address. So can someone please help me. To tell you the truthk, I do not
know what the problem is. It is just that the internet icon tells me Limited
or no connectivity. And this problem has been occuring since i uninstalled
Norton 2003 from my computer.

Your help with be highly appreciated.

20 Nov 2006 7:17 AM

Chuck

On Sun, 19 Nov 2006 23:02:01 -0800, ASP <A**@discussions.microsoft.com> wrote:

Show quoteHide quote

>My internet is not working. The icon says limited or no connectivity. My
>computer was on network earlier, but after installing norton systemworks
>2006, the internet stopped working. So I uninstalled norton from my computer
>completely and still my internet does not work. I am currently not on any
>network. My ip address starts with 169, so people tell me that I need to
>change my ip address.
>
>I confirmed it with my internet service provider, and they said there is no
>problem with the internet. So I think there is a problem with windows xp and
>ip address. So can someone please help me. To tell you the truthk, I do not
>know what the problem is. It is just that the internet icon tells me Limited
>or no connectivity. And this problem has been occuring since i uninstalled
>Norton 2003 from my computer.
>
>Your help with be highly appreciated.

I'd check for LSP / Winsock corruption. Be persistent.
<http://nitecruzr.blogspot.com/2005/05/problems-with-lsp-winsock-layer-in.html>
http://nitecruzr.blogspot.com/2005/05/problems-with-lsp-winsock-layer-in.html

--
Cheers,
Chuck, MS-MVP [Windows - Networking]
http://nitecruzr.blogspot.com/
Paranoia is not a problem, when it's a normal response from experience.
My email is AT DOT
actual address pchuck mvps org.

20 Nov 2006 7:18 AM

Ben M. Schorr - MVP

Aloha ASP,

Right-click your network adapter's icon either on the system tray (where
the clock is) or in the Network Connections window and choose "Repair."

-Ben-
Ben M. Schorr - MVP
Roland Schorr & Tower
http://www.rolandschorr.com
Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm

Show quoteHide quote

> My internet is not working. The icon says limited or no connectivity.
> My computer was on network earlier, but after installing norton
> systemworks 2006, the internet stopped working. So I uninstalled
> norton from my computer completely and still my internet does not
> work. I am currently not on any network. My ip address starts with
> 169, so people tell me that I need to change my ip address.
>
> I confirmed it with my internet service provider, and they said there
> is no problem with the internet. So I think there is a problem with
> windows xp and ip address. So can someone please help me. To tell you
> the truthk, I do not know what the problem is. It is just that the
> internet icon tells me Limited or no connectivity. And this problem
> has been occuring since i uninstalled Norton 2003 from my computer.
>
> Your help with be highly appreciated.
>

20 Nov 2006 7:25 AM

Steve Winograd [MVP]

In article <87610733-0819-4AF2-9581-48661BE84***@microsoft.com>, ASP
<A**@discussions.microsoft.com> wrote:
Show quoteHide quote

>My internet is not working. The icon says limited or no connectivity. My
>computer was on network earlier, but after installing norton systemworks
>2006, the internet stopped working. So I uninstalled norton from my computer
>completely and still my internet does not work. I am currently not on any
>network. My ip address starts with 169, so people tell me that I need to
>change my ip address.
>
>I confirmed it with my internet service provider, and they said there is no
>problem with the internet. So I think there is a problem with windows xp and
>ip address. So can someone please help me. To tell you the truthk, I do not
>know what the problem is. It is just that the internet icon tells me Limited
>or no connectivity. And this problem has been occuring since i uninstalled
>Norton 2003 from my computer.
>
>Your help with be highly appreciated.

Open a command prompt window (Start > Run > cmd), type this line, and
press enter:

netsh winsock reset catalog

Then, reboot the computer and see if the problem is fixed.

If it isn't fixed, use another computer to download the Windows XP
version of the Norton Removal Tool, and copy the file to your computer
on a CD, USB flash drive, etc. Sorry about the long URL:

http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2006031710323113?Open&src=sg&docid=2005033108162039&nsf=tsgeninfo.nsf&view=docid&dtype=&prod=Norton%20Internet%20Security&ver=2005&osv=&osv_lvl=&aseg=

Run the program to remove any remnants of Norton Systemworks 2006 from
the computer, then reboot.

--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
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