> Im having problems with my internet connection.
> When i start my browser it takes a long time to display the start
> page. Then I can browse 4-5 web pages in a row with incredibly slow
> loading speeds. Then when I click a link/type an url i get the "page
> cannot be displayed" message. This continues until I release/renew my
> ip, then I can browse a couple of pages again before the same message
> comes up.
>
> If I run the "diagnose connection" option in my internet explorer, it
> says it detects a problem in my winsock catalog. Then it asks if to
> restore these files to default. I answer yes, reboot and nothing has
> changed. I also tried downloading a few tools to fix winsock, but
> nothing helps. It makes no difference if I connect with cable or
> wireless.

"Malke" wrote:

> Larsson wrote:
>
> > Im having problems with my internet connection.
> > When i start my browser it takes a long time to display the start
> > page. Then I can browse 4-5 web pages in a row with incredibly slow
> > loading speeds. Then when I click a link/type an url i get the "page
> > cannot be displayed" message. This continues until I release/renew my
> > ip, then I can browse a couple of pages again before the same message
> > comes up.
> >
> > If I run the "diagnose connection" option in my internet explorer, it
> > says it detects a problem in my winsock catalog. Then it asks if to
> > restore these files to default. I answer yes, reboot and nothing has
> > changed. I also tried downloading a few tools to fix winsock, but
> > nothing helps. It makes no difference if I connect with cable or
> > wireless.
>
> The First Question Of Troubleshooting: what changed between the time
> things worked and the time they didn't?
>
> The Second Question of Windows Troubleshooting: what is the
> malware/virus status of the machine? If you think it is clean, what
> programs (and versions) did you use to determine this?
>
> Be sure the computer is clean:
> http://www.elephantboycomputers.com/page2.html#Removing_Malware
>
> In your case, I would answer the second question first since malware is
> one of the primary reasons for connectivity/Internet problems in
> Windows.
>
> If you have XP SP2, you can do:
>
> Start>Run>cmd [enter]
> netsh winsock reset catalog [enter and reboot]
>
> However, if your computer is not clean or there is some other reason
> (hardware, perhaps) that won't help.
>
> Malke
> --
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"
> MS-MVP Windows - Shell/User
>

"Malke" wrote:

> Larsson wrote:
>
> > Im pretty sure my computer is clean.
> > I have scanned it with: lavasoft ad-aware, spybot S&D, and Fsecure
> > anti virus. My windows installation is only a week old. Since then I
> > have been downloading updates "in the background" several times. I
> > think maybe it started to malfunction after such an update, but I am
> > not completly sure. The updates Im talking about is the usual windows
> > updates/service packs so they should not be causing these problems.
> > Then again, what do I know.
> >
> > Also Im pretty sure it was working after installing SP2. For a while
> > anyway.
>
> You didn't say how you connect to the Internet. I think I'd reinstall
> the drivers for whatever device you're using - modem or NIC.
>
> Malke
> --
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"
> MS-MVP Windows - Shell/User
>

"Larsson" wrote:

> I`ve now reinstalled my modem drivers, my wlan drivers and pretty much every
> other driver. It doesn`t help.
>
> This is really a quite hopeless situation
>
>
>
> "Malke" wrote:
>
> > Larsson wrote:
> >
> > > Im pretty sure my computer is clean.
> > > I have scanned it with: lavasoft ad-aware, spybot S&D, and Fsecure
> > > anti virus. My windows installation is only a week old. Since then I
> > > have been downloading updates "in the background" several times. I
> > > think maybe it started to malfunction after such an update, but I am
> > > not completly sure. The updates Im talking about is the usual windows
> > > updates/service packs so they should not be causing these problems.
> > > Then again, what do I know.
> > >
> > > Also Im pretty sure it was working after installing SP2. For a while
> > > anyway.
> >
> > You didn't say how you connect to the Internet. I think I'd reinstall
> > the drivers for whatever device you're using - modem or NIC.
> >
> > Malke
> > --
> > Elephant Boy Computers
> > www.elephantboycomputers.com
> > "Don't Panic!"
> > MS-MVP Windows - Shell/User
> >

"Larsson" wrote:

> Oh, but I forgot to say. I can play online games if I am lucky enough to be
> able to log in. What could this mean.
>
> Anyone with a clue? please.
>
>
> "Larsson" wrote:
>
> > I`ve now reinstalled my modem drivers, my wlan drivers and pretty much every
> > other driver. It doesn`t help.
> >
> > This is really a quite hopeless situation
> >
> >
> >
> > "Malke" wrote:
> >
> > > Larsson wrote:
> > >
> > > > Im pretty sure my computer is clean.
> > > > I have scanned it with: lavasoft ad-aware, spybot S&D, and Fsecure
> > > > anti virus. My windows installation is only a week old. Since then I
> > > > have been downloading updates "in the background" several times. I
> > > > think maybe it started to malfunction after such an update, but I am
> > > > not completly sure. The updates Im talking about is the usual windows
> > > > updates/service packs so they should not be causing these problems.
> > > > Then again, what do I know.
> > > >
> > > > Also Im pretty sure it was working after installing SP2. For a while
> > > > anyway.
> > >
> > > You didn't say how you connect to the Internet. I think I'd reinstall
> > > the drivers for whatever device you're using - modem or NIC.
> > >
> > > Malke
> > > --
> > > Elephant Boy Computers
> > > www.elephantboycomputers.com
> > > "Don't Panic!"
> > > MS-MVP Windows - Shell/User
> > >

"nass" wrote:

> Larsson, you didn't answer Malke Q about the specs of your OS,Connections,
> Apps runing to be able to give the procedure which will help you not to harm.
> Here is harming guess, through your Modem/Router in the Bin?.
> Does this help.
> Sorry if I'm being Sarcastic or cynical in this.
> Please report back with more info if you need help.
> Regards,
> nass
>
>
>
> "Larsson" wrote:
>
> > Oh, but I forgot to say. I can play online games if I am lucky enough to be
> > able to log in. What could this mean.
> >
> > Anyone with a clue? please.
> >
> >
> > "Larsson" wrote:
> >
> > > I`ve now reinstalled my modem drivers, my wlan drivers and pretty much every
> > > other driver. It doesn`t help.
> > >
> > > This is really a quite hopeless situation
> > >
> > >
> > >
> > > "Malke" wrote:
> > >
> > > > Larsson wrote:
> > > >
> > > > > Im pretty sure my computer is clean.
> > > > > I have scanned it with: lavasoft ad-aware, spybot S&D, and Fsecure
> > > > > anti virus. My windows installation is only a week old. Since then I
> > > > > have been downloading updates "in the background" several times. I
> > > > > think maybe it started to malfunction after such an update, but I am
> > > > > not completly sure. The updates Im talking about is the usual windows
> > > > > updates/service packs so they should not be causing these problems.
> > > > > Then again, what do I know.
> > > > >
> > > > > Also Im pretty sure it was working after installing SP2. For a while
> > > > > anyway.
> > > >
> > > > You didn't say how you connect to the Internet. I think I'd reinstall
> > > > the drivers for whatever device you're using - modem or NIC.
> > > >
> > > > Malke
> > > > --
> > > > Elephant Boy Computers
> > > > www.elephantboycomputers.com
> > > > "Don't Panic!"
> > > > MS-MVP Windows - Shell/User
> > > >

> Thank you nass and Malke for trying to help me. I am certainly
> greatful that you take the time to post and dont find your answers
> anything but helpful.
>
> Needless to say I am no guru in network problems, so I will just try
> to provide the information that I know.
>
> I am using a laptop with a build-in wireless card to connect to a
> router/modem in my home. My friends have no problem connecting to the
> internet through the same router/modem, so the problem is on my
> computer.
>
> I have also tried connecting with a tp cable to the router and it
> makes no difference.
> I am running windows XP proffesional SP2. Windows was installed a week
> ago. SP2 a couple of days ago.
>
> I can play online games for as long as I want to, but regular browsing
> (opening new pages) is not possible after a couple of minutes. Then I
> have to /release /renew my ip.
>
> I have tried Internet explorer 6 and Mozilla firefox, both with same
> results. I have tried to fix/reset my winsock settings and to re
> install all my drivers.
>
> That is as all I really know about my problem.

"Malke" wrote:

> Larsson wrote:
>
> > Thank you nass and Malke for trying to help me. I am certainly
> > greatful that you take the time to post and dont find your answers
> > anything but helpful.
> >
> > Needless to say I am no guru in network problems, so I will just try
> > to provide the information that I know.
> >
> > I am using a laptop with a build-in wireless card to connect to a
> > router/modem in my home. My friends have no problem connecting to the
> > internet through the same router/modem, so the problem is on my
> > computer.
> >
> > I have also tried connecting with a tp cable to the router and it
> > makes no difference.
> > I am running windows XP proffesional SP2. Windows was installed a week
> > ago. SP2 a couple of days ago.
> >
> > I can play online games for as long as I want to, but regular browsing
> > (opening new pages) is not possible after a couple of minutes. Then I
> > have to /release /renew my ip.
> >
> > I have tried Internet explorer 6 and Mozilla firefox, both with same
> > results. I have tried to fix/reset my winsock settings and to re
> > install all my drivers.
> >
> > That is as all I really know about my problem.
>
> This is really a poser, Larsson. I wish I could look at the machine
> hands-on. I don't know what a "tp cable" is, but I'm going to guess you
> mean a regular ethernet cable. So we know the problem occurs whether
> you connected wired or wireless, which means it isn't your hardware.
> And your friends experience no problems at all using the same modem and
> router which makes me feel the modem and router are OK.
>
> What firewall are you using, just the Windows Firewall? I need to know
> that you are really behind a router. If you are, you'll either have a
> combination cable/dsl modem-router or you'll have two devices - the
> cable/dsl modem plugged into another little box which is the wireless
> router.
>
> I need to know exactly what you have because I want you to do a clean
> boot with no other programs running and see what happens to your
> Internet connectivity. If you are behind a router and just surf to some
> safe sites, you'll be OK. I want Windows machines to have a software
> firewall along with a router, but you'll be OK for the test if you're
> behind a router.
>
> Here are the instructions for doing a clean boot, but don't do them
> until we are 100% sure you are behind a router. If the instructions
> look confusing to you then have a professional computer person come
> on-site and check things out. There is no shame in calling in a pro; I
> don't hesitate to call an electrician when I need one.
>
> Clean boot in Windows XP - http://support.microsoft.com/kb/310353
> Clean-boot advanced troubleshooting in Windows XP -
> http://support.microsoft.com/kb/316434
> How to Troubleshoot By Using the Msconfig Utility in Windows XP -
> http://support.microsoft.com/?id=310560
>
> You said you installed all your drivers, but you didn't say why you
> needed to clean-install Windows. Please include that information in
> your next post.
>
> Hang in there,
>
> Malke
> --
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"
> MS-MVP Windows - Shell/User
>

"Malke" wrote:

> Larsson wrote:
>
> > I`ve now reinstalled my modem drivers, my wlan drivers and pretty much
> > every other driver. It doesn`t help.
> >
> > This is really a quite hopeless situation
>
> How are you connecting to the Internet? If you are connecting with a
> dialup modem, what does your wireless adapter have to do with it?
> Please give a clear description of your network, hardware, and method
> of connecting to the Internet.
>
> Malke
> --
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"
> MS-MVP Windows - Shell/User
>

"LBS" wrote:

> Hi everyone,
> I am having a little problem with my internet connection since I installed
> internet explorer 7.
> I Can't use my FTP programs such as Webdisk client which I need for school,
> and I can't use other programs that access the internet such as Pokerstars.com
> They both say connectivity error or unable to connect.
> I can use the internet though, and surf and read my email, and use msn
> messenger, and limewire, I just can't use certain programs.  I have
> uninstalled them and reninstalled them, but still nothing.
>
> I ran a diagnostic and it came back with this
>
> WinSock Diagnostic
> WinSock status
>
> info All base service provider entries are present in the Winsock catalog.
> info The Winsock Service provider chains are valid.
> error Provider entry MSAFD Tcpip [TCP/IP] could not perform simple loopback
> communication. Error 10061.
> error Provider entry MSAFD Tcpip [UDP/IP] could not perform simple loopback
> communication. Error -1.
> error A connectivity problem exists with an installed LSP.
> action Automated repair: Reset WinSock catalog
> error Error 258 running: netsh winsock reset catalog
> info System restart required
> 
>
>
> Network Adapter Diagnostic
> Network location detection
>
> info Using home Internet connection
> Network adapter identification
>
> info Network connection: Name=Local Area Connection, Device=TE100-PCBUSR
> 32-Bit Cardbus PC Card, MediaType=LAN, SubMediaType=LAN
> info Ethernet connection selected
> Network adapter status
>
> info Network connection status: Connected
> 
>
>
> HTTP, HTTPS, FTP Diagnostic
> HTTP, HTTPS, FTP connectivity
>
> warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with
> the server could not be established 
> warn HTTPS: Error 12029 connecting to www.microsoft.com: A connection with
> the server could not be established 
> warn FTP (Active): Error 12029 connecting to ftp.microsoft.com: A connection
> with the server could not be established 
> warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the
> server could not be established 
> warn HTTPS: Error 12029 connecting to www.passport.net: A connection with
> the server could not be established 
> warn FTP (Passive): Error 12029 connecting to ftp.microsoft.com: A
> connection with the server could not be established 
> error Could not make an HTTP connection.
> error Could not make an HTTPS connection.
> error Could not make an FTP connection.
> 
>
>
> Can someone please help me with this?
>
> Thanks so much
>
> LBS
>
>
>
> "Malke" wrote:
>
> > Larsson wrote:
> >
> > > I`ve now reinstalled my modem drivers, my wlan drivers and pretty much
> > > every other driver. It doesn`t help.
> > >
> > > This is really a quite hopeless situation
> >
> > How are you connecting to the Internet? If you are connecting with a
> > dialup modem, what does your wireless adapter have to do with it?
> > Please give a clear description of your network, hardware, and method
> > of connecting to the Internet.
> >
> > Malke
> > --
> > Elephant Boy Computers
> > www.elephantboycomputers.com
> > "Don't Panic!"
> > MS-MVP Windows - Shell/User
> >

> Malke,
>
> Sorry this post took so long but its been night here.
> When you described the clean boot to me I first tried to boot in
> safe-mode with networking. Cannot beleive I have not tried that
> earlier, but anyway IT WORKS.
> This I guess is indicating that the problem is some software problem
> on my regular boot configuration. Do you know what it could be?
>
> I am behind a modem/router (1 box)- firewall, as well as usually
> having the windows firewall enabled. I have however tried to turn off
> the windows firewall and my anti-virus program without it helping me.
>
> The reason that I re-installed windows a week ago is that my hard
> drive malfunctioned. It suddenly could not locate c: at all. So I had
> to format at that time. I suspect some magnetic field or something was
> responsable for that and I think this a different problem.
>
> But thx for the tip, it works in safe-mode now at least.

"Malke" wrote:

> Larsson wrote:
>
> > Malke,
> >
> > Sorry this post took so long but its been night here.
> > When you described the clean boot to me I first tried to boot in
> > safe-mode with networking. Cannot beleive I have not tried that
> > earlier, but anyway IT WORKS.
> > This I guess is indicating that the problem is some software problem
> > on my regular boot configuration. Do you know what it could be?
> >
> > I am behind a modem/router (1 box)- firewall, as well as usually
> > having the windows firewall enabled. I have however tried to turn off
> > the windows firewall and my anti-virus program without it helping me.
> >
> > The reason that I re-installed windows a week ago is that my hard
> > drive malfunctioned. It suddenly could not locate c: at all. So I had
> > to format at that time. I suspect some magnetic field or something was
> > responsable for that and I think this a different problem.
> >
> > But thx for the tip, it works in safe-mode now at least.
>
> OK, great. Then we do know that some program and/or process that is
> running in Regular Mode may be preventing a good Internet connection.
> Do the clean-boot troubleshooting. This means starting with only the
> essentials BUT you need to run in Regular Mode. Then you slowly (one
> thing at a time!) add programs until you find the troublemaker.
>
> I want you to do two more things for me first, though. You've said that
> you installed drivers. Did you get the drivers from the hardware
> mftr.'s website? Here is where you get drivers:
>
> 1. The device mftr.'s website; OR
> 2. The motherboard mftr.'s website if hardware is onboard; OR
> 3. The OEM's website for your specific machine if you have an OEM
> computer (HP, Dell, Sony, etc.).
>
> I want you to make sure the drivers you are using for your network
> adapter (NIC) are correct. What network card are you using? Here's how
> to find out what's in your machine:
>
> 1. Read any documentation you got when you bought the computer.
> 2. If the computer is OEM, go to the OEM's website for your specific
> model machine and look at the specs (you'll be there to get the drivers
> anyway)
> 3. Download, install and run a free system inventory program like Belarc
> Advisor. The older Aida32 is good for this, too.
>
> http://www.belarc.com/free_download.html - Belarc Advisor
> http://www.aumha.org/free.htm - Aida32 (hosted on Jim Eshelman's site)
>
> So the first thing I want you to do is be absolutely sure you've got the
> right drivers installed for your NIC. If you really really have the
> right drivers OR you install the right drivers and they don't help then
> the second thing I want you to do is to uninstall the NIC and put in a
> different known-working NIC.
>
> If your current NIC is onboard (part of the motherboard), disable it in
> the BIOS and stick in a PCI NIC. You can get a NIC for under $20USD so
> this isn't a big expense.
>
> If changing drivers and/or the NIC doesn't help, then do the clean-boot
> troubleshooting. My reasoning for doing things in this order is that I
> think it's quicker and easier to 1) deal with the NIC drivers; 2) throw
> in another NIC than to do the methodical clean-boot troubleshooting.
> And that way you eliminate the NIC itself as the culprit.
>
> If all this seems too much - and I think you're doing great! - take the
> machine to a reputable shop (not your local BigStoreUSA type of place).
> When your hard drive failed, did you test it with a diagnostic utility
> downloaded from the drive mftr.'s website? I'm concerned that there may
> be a motherboard issue here. I'm not saying there is, just that I can't
> rule it out since I haven't seen the machine for myself.
>
> OK, let me know what happens. Don't worry about how long it takes to get
> back to me. We all have Real Lives(tm)! ;-) It's 5:28 AM here in
> California (USA) and pretty soon I have to go finish setting up a
> server and then pick up a sick computer. But I'll be back to check up
> on you!
>
> Malke
> --
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"
> MS-MVP Windows - Shell/User
>

> yo all, just wanted to thank you guys, this thead has pointed me in
> the right direction to solve my very similar problem...
>
> my evil program was Sky Anytime, a film download program for Limey
> Brits like myself :)
>
> anyway, thanks all
>
> Have fun
> Craig
>
> EggHeadCafe.com - .NET Developer Portal of Choice
> http://www.eggheadcafe.com