Windows XP SP2 loss of IP Stack

12 Dec 2006 5:56 PM

mvoss2576

I have a school computer lab that is running approximately 30
computers, 10 of them are Dell GX280's the rest are Dell Ultra Small
form factor GX620's. Both are running Windows XP SP2 on a Novell
network. The GX280's are at random times just losing their IP Stack.
If I type in IPConfig, all it returns is "Windows IP Configuration" -
nothing else. Sometimes the network card shows that it is not using any
resources in device manager, but I am not getting any errors on boot up
or in the event log that indicate any particular software or user is
causing this.
The NIC will boot to the network from BIOS, and we can network image
the computer from there which will fix the problem for a few days or
hours.
The same OS image is used at other places and doesn't have this
problem...

Any ideas? I am all out of them.

12 Dec 2006 6:34 PM

Steve Winograd [MVP]

In article <1165946174.543051.154***@79g2000cws.googlegroups.com>,
mvoss2***@gmail.com wrote:
Show quoteHide quote

>I have a school computer lab that is running approximately 30
>computers, 10 of them are Dell GX280's the rest are Dell Ultra Small
>form factor GX620's. Both are running Windows XP SP2 on a Novell
>network. The GX280's are at random times just losing their IP Stack.
>If I type in IPConfig, all it returns is "Windows IP Configuration" -
>nothing else. Sometimes the network card shows that it is not using any
>resources in device manager, but I am not getting any errors on boot up
>or in the event log that indicate any particular software or user is
>causing this.
>The NIC will boot to the network from BIOS, and we can network image
>the computer from there which will fix the problem for a few days or
>hours.
>The same OS image is used at other places and doesn't have this
>problem...
>
>Any ideas? I am all out of them.

Make sure that the TCP/IP protocol is enabled in the LAN connection's
properties.

Type this line in a command prompt window, then reboot:

netsh winsock reset catalog

Do the students have accounts with Administrator privileges? If so,
it's possible that someone is deliberately changing settings.

--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

12 Dec 2006 8:59 PM

mvoss2576

They don't have administrative priveleges, but they are power users. I
am going to try to update the driver for the NIC and see what happens
from there. I have checked the TCP/IP properties until I can't look at
them anymore...hoping to run across something.

Steve Winograd [MVP] wrote:
Show quoteHide quote

>
> Make sure that the TCP/IP protocol is enabled in the LAN connection's
> properties.
>
> Type this line in a command prompt window, then reboot:
>
> netsh winsock reset catalog
>
> Do the students have accounts with Administrator privileges? If so,
> it's possible that someone is deliberately changing settings.
> --
> Best Wishes,
> Steve Winograd, MS-MVP (Windows Networking)
>
> Please post any reply as a follow-up message in the news group
> for everyone to see. I'm sorry, but I don't answer questions
> addressed directly to me in E-mail or news groups.
>
> Microsoft Most Valuable Professional Program
> http://mvp.support.microsoft.com