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netgear router, laptop not online. senior lady needs help :-)I have a broadband Netgear router. Windows Xp and IE . and Windows Media and
IE on the laptop. Do not have the media card in (could that be it ?) I only have my base HP computer and my new HP laptop. When I did the netgear installation I could get online with the base and the laptop. Then the next day the laptop could not find a interent connection. I ran the wireless internet wizard and it found the router and said the signal was strong. But still would not open IE or ebay as can not find internet connection. I have disabled windows firewall and disabled norton internet security . but that wasn't it. My computer uses DHCP with " static" DNS" to connect to interent. I have my primary and secondary DNS addresss'es So what do I do. I have always found when no one seems to be able to help me I can come to newsgroups and there is my answer. Thanks for being here . B. Moffett
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On Tue, 19 Dec 2006 14:02:12 -0500, "Betty Moffett" <moff7***@comcast.net> Betty,wrote: >I have a broadband Netgear router. Windows Xp and IE . and Windows Media and >IE on the laptop. Do not have the media card in (could that be it ?) >I only have my base HP computer and my new HP laptop. >When I did the netgear installation I could get online with the base and the >laptop. Then the next day the laptop could not find a interent connection. >I ran the wireless internet wizard and it found the router and said the >signal was strong. But still would not open IE or ebay as can not find >internet connection. >I have disabled windows firewall and disabled norton internet security . >but that wasn't it. >My computer uses DHCP with " static" DNS" to connect to interent. >I have my primary and secondary DNS addresss'es >So what do I do. I have always found when no one seems to be able to help me >I can come to newsgroups and there is my answer. >Thanks for being here . >B. Moffett Having both Norton and Windows firewalls CAN cause problems, even with Norton "disabled". That's one possibility. <http://nitecruzr.blogspot.com/2005/05/your-personal-firewall-can-either-help.html> http://nitecruzr.blogspot.com/2005/05/your-personal-firewall-can-either-help.html Let's look at the output from "ipconfig /all",to start. Read this article, and linked articles, and follow instructions as precisely as possible. <http://nitecruzr.blogspot.com/2005/05/troubleshooting-internet-service.html#AskingForHelp> http://nitecruzr.blogspot.com/2005/05/troubleshooting-internet-service.html#AskingForHelp Has this computer ever connected successfully? How are you writing here? <http://nitecruzr.blogspot.com/2005/06/background-information-useful-in.html> http://nitecruzr.blogspot.com/2005/06/background-information-useful-in.html Be patient with us, and we will try to help you. -- Cheers, Chuck, MS-MVP [Windows - Networking] http://nitecruzr.blogspot.com/ Paranoia is not a problem, when it's a normal response from experience. My email is AT DOT actual address pchuck mvps org. 
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