Conflict between printer and internet conection

20 Dec 2006 8:31 AM

dnjdad

I have a Brother MFC-425CN connected via cable to a WebExcel wireless
router/modem. I have a desktop PC with XP Pro connected to the router via
cable and a laptop with XP Home connected via wireless. The printer and ADSL
internet connections work OK from both computers if used seperately, but if
the printer is switched on I cannot access the internet from the laptop via
the wireless connection.

I have been unable to resolve the problem with the network diagnotic tool,
and have been unable to find any reference to such a conflct in the KB
articles.

Can anyone help?

20 Dec 2006 8:51 AM

Ian

This sounds very much like a firmware bug in the router. Sugest you check the
manufacturer's site for firmware updates. Note: make sure it's the right
firmware for the model, or you could trash your router.

21 Dec 2006 2:24 AM

dnjdad

Thanks for the advice Ian. The Web Excel PT-3830 is supposed to have an
automatic firmware update feature, but I have been unable to locate a site
that has firmware updates for this modem. I did, however, find some
discussion forums that revealed others also could not find a firmware update
site! If anyone does find such a site could you please let me know.

Show quoteHide quote

"Ian" wrote:

> This sounds very much like a firmware bug in the router. Sugest you check the
> manufacturer's site for firmware updates. Note: make sure it's the right
> firmware for the model, or you could trash your router.
>
>