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Netgear Connectivity Problemcable modem. We are experiencing problems with connectivity. EQUIPMENT We have the following Netgear setup: This is our router: http://www.netgear.com/Products/RoutersandGateways/WiredRouters/RP614.aspx?detail=Specifications We are plugging the router into one of these: http://www.netgear.com/Products/PowerlineNetworking/PowerlineEthernetAdapters/XE102.aspx?detail=Specifications We have another XE102 located elsewhere in the condo where we access the internet. PROBLEM We have a brand new iMac coming directly out of the router (NOT going through the Powerline wall units). The iMac is not experiencing any connectivity or throughput problems. ONLY the computer connected to the Powerline unit is experiencing connectivity problems. The problems are that we are either told by the OS that we are not connected to the internet at all or we have a connection that is running like molasses in January (or the connection is on and off altogether). We have a windows XP Pro laptop attempting to connect through the Powerline adapter. We have also tried an Apple Powerbook laptop with no connectivity as well. TROUBLESHOOTING 1 We therefore decided to conduct a quick test. We went and purchased two of the following: http://www.netgear.com/Products/PowerlineNetworking/PowerlineEthernetAdapters/XEB1004.aspx?detail=Specifications We were hoping that switching out these newer Powerline adapters would prove beneficial. RESULT 1 These brand new adapters still manifested the exact same problem; Powerline connectivity and throughput issues remain the same. TROUBLESHOOTING 2 We then thought that maybe the problem was the router. We went and purchased the following: http://www.netgear.com/Products/Switches/DesktopSwitches/GS605.aspx?detail=Specifications RESULT 2 It did not solve the problem. The iMac still comes directly out of the router and has NO connectivity or throughput problems. Unfortunately, we still can’t get connectivity to work with the new Powerline adapters. TROUBLESHOOTING 3 We contacted our ISP. We were hoping that they could provide some insight as to any work-around. They simply informed us that routers and switches are more problematic than any other aspect of home or office cable-modem usage. BOTTOM LINE: We were informed that we either needed to find the answer on the internet or contact Netgear. Getting through to Netgear has proven very difficult. Where do we begin to diagnose this problem? power line net connectors are known for problems with connectivity .
devices aka appliances ect can cause interference and cause the slow connections you describe . you should get rid of the power line devices and get a good d link wireless router. that's what I use. condo complexes like yours are known to have interference in the power lines from alarm systems lights ect. Show quoteHide quote "husky86" <husk***@discussions.microsoft.com> wrote in message news:2A85F49C-DFE9-480B-B5B5-3FE08EC19F45@microsoft.com... > We are running Netgear equipment in a virtually brand new condominium on a > cable modem. We are experiencing problems with connectivity. > > EQUIPMENT > > We have the following Netgear setup: > > This is our router: > http://www.netgear.com/Products/RoutersandGateways/WiredRouters/RP614.aspx?detail=Specifications > > We are plugging the router into one of these: > http://www.netgear.com/Products/PowerlineNetworking/PowerlineEthernetAdapters/XE102.aspx?detail=Specifications > > We have another XE102 located elsewhere in the condo where we access the > internet. > > PROBLEM > > We have a brand new iMac coming directly out of the router (NOT going > through the Powerline wall units). The iMac is not experiencing any > connectivity or throughput problems. ONLY the computer connected to the > Powerline unit is experiencing connectivity problems. The problems are > that > we are either told by the OS that we are not connected to the internet at > all > or we have a connection that is running like molasses in January (or the > connection is on and off altogether). > > We have a windows XP Pro laptop attempting to connect through the > Powerline > adapter. We have also tried an Apple Powerbook laptop with no > connectivity > as well. > > TROUBLESHOOTING 1 > > We therefore decided to conduct a quick test. We went and purchased two > of > the following: > > http://www.netgear.com/Products/PowerlineNetworking/PowerlineEthernetAdapters/XEB1004.aspx?detail=Specifications > > We were hoping that switching out these newer Powerline adapters would > prove > beneficial. > > RESULT 1 > > These brand new adapters still manifested the exact same problem; > Powerline > connectivity and throughput issues remain the same. > > TROUBLESHOOTING 2 > > We then thought that maybe the problem was the router. We went and > purchased the following: > > http://www.netgear.com/Products/Switches/DesktopSwitches/GS605.aspx?detail=Specifications > > RESULT 2 > > It did not solve the problem. The iMac still comes directly out of the > router and has NO connectivity or throughput problems. Unfortunately, we > still can't get connectivity to work with the new Powerline adapters. > > TROUBLESHOOTING 3 > > We contacted our ISP. We were hoping that they could provide some insight > as to any work-around. They simply informed us that routers and switches > are > more problematic than any other aspect of home or office cable-modem > usage. > > BOTTOM LINE: > > We were informed that we either needed to find the answer on the internet > or > contact Netgear. Getting through to Netgear has proven very difficult. > > Where do we begin to diagnose this problem? > power line net connectors are known for problems with connectivity .
devices aka appliances ect can cause interference and cause the slow connections you describe . you should get rid of the power line devices and get a good d link wireless router. that's what I use. condo complexes like yours are known to have interference in the power lines from alarm systems lights ect. Show quoteHide quote "husky86" <husk***@discussions.microsoft.com> wrote in message news:2A85F49C-DFE9-480B-B5B5-3FE08EC19F45@microsoft.com... > We are running Netgear equipment in a virtually brand new condominium on a > cable modem. We are experiencing problems with connectivity. > > EQUIPMENT > > We have the following Netgear setup: > > This is our router: > http://www.netgear.com/Products/RoutersandGateways/WiredRouters/RP614.aspx?detail=Specifications > > We are plugging the router into one of these: > http://www.netgear.com/Products/PowerlineNetworking/PowerlineEthernetAdapters/XE102.aspx?detail=Specifications > > We have another XE102 located elsewhere in the condo where we access the > internet. > > PROBLEM > > We have a brand new iMac coming directly out of the router (NOT going > through the Powerline wall units). The iMac is not experiencing any > connectivity or throughput problems. ONLY the computer connected to the > Powerline unit is experiencing connectivity problems. The problems are > that > we are either told by the OS that we are not connected to the internet at > all > or we have a connection that is running like molasses in January (or the > connection is on and off altogether). > > We have a windows XP Pro laptop attempting to connect through the > Powerline > adapter. We have also tried an Apple Powerbook laptop with no > connectivity > as well. > > TROUBLESHOOTING 1 > > We therefore decided to conduct a quick test. We went and purchased two > of > the following: > > http://www.netgear.com/Products/PowerlineNetworking/PowerlineEthernetAdapters/XEB1004.aspx?detail=Specifications > > We were hoping that switching out these newer Powerline adapters would > prove > beneficial. > > RESULT 1 > > These brand new adapters still manifested the exact same problem; > Powerline > connectivity and throughput issues remain the same. > > TROUBLESHOOTING 2 > > We then thought that maybe the problem was the router. We went and > purchased the following: > > http://www.netgear.com/Products/Switches/DesktopSwitches/GS605.aspx?detail=Specifications > > RESULT 2 > > It did not solve the problem. The iMac still comes directly out of the > router and has NO connectivity or throughput problems. Unfortunately, we > still can't get connectivity to work with the new Powerline adapters. > > TROUBLESHOOTING 3 > > We contacted our ISP. We were hoping that they could provide some insight > as to any work-around. They simply informed us that routers and switches > are > more problematic than any other aspect of home or office cable-modem > usage. > > BOTTOM LINE: > > We were informed that we either needed to find the answer on the internet > or > contact Netgear. Getting through to Netgear has proven very difficult. > > Where do we begin to diagnose this problem? > First, did you set the security on these powerline adapters? There
is usually an application you need to install to do this. Second, if you use surge suppressors/UPS devices/or have filtration on the line, this is known to create connectivity problems. These can impact connectivity even if on a different wall outlet. On Sun, 28 Dec 2008 22:53:00 -0800, husky86 <husk***@discussions.microsoft.com> wrote: >Unfortunately, we Barb Bowman>still can’t get connectivity to work with the new Powerline adapters. -- MS-MVP http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx http://blogs.digitalmediaphile.com/barb/ http://digitalmediaphile.wordpress.com Barb Bowman wrote:
> First, did you set the security on these powerline adapters? There In addition to this: some models (like my Intellon/Devolo adapters)> is usually an application you need to install to do this. > > Second, if you use surge suppressors/UPS devices/or have filtration > on the line, this is known to create connectivity problems. These > can impact connectivity even if on a different wall outlet. come with "site survey" utility that can see other compatible adapters in range, even these with different security keys. Check if your vendor has such utility. In order to see each other, adapters must conect to same AC phases (but again, some models can connect to two phase wires at once). Good luck! --PA Show quoteHide quote > On Sun, 28 Dec 2008 22:53:00 -0800, husky86 > <husk***@discussions.microsoft.com> wrote: > >> Unfortunately, we >> still can’t get connectivity to work with the new Powerline adapters. > -- > > Barb Bowman > MS-MVP > http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx > http://blogs.digitalmediaphile.com/barb/ > http://digitalmediaphile.wordpress.com Barb,
Each time we launch the Netgear software, we are presented with an error message that tells us that we are not connected to the internet. Clicking on "okay" simply closes the launching of this Netgear security software. Anyway you know of to over come this situation? Thanks! Show quoteHide quote "Barb Bowman" wrote: > First, did you set the security on these powerline adapters? There > is usually an application you need to install to do this. > > Second, if you use surge suppressors/UPS devices/or have filtration > on the line, this is known to create connectivity problems. These > can impact connectivity even if on a different wall outlet. > > On Sun, 28 Dec 2008 22:53:00 -0800, husky86 > <husk***@discussions.microsoft.com> wrote: > > >Unfortunately, we > >still can’t get connectivity to work with the new Powerline adapters. > -- > > Barb Bowman > MS-MVP > http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx > http://blogs.digitalmediaphile.com/barb/ > http://digitalmediaphile.wordpress.com > Have you tried plugging in the powerline adapter in the same room as
the router/base powerline adapter? without any power strips or surge suppressors? that is the first step to take to diagnose the problem. On Tue, 30 Dec 2008 00:04:07 -0800, husky86 <husk***@discussions.microsoft.com> wrote: >Each time we launch the Netgear software, we are presented with an error Barb Bowman>message that tells us that we are not connected to the internet. Clicking on >"okay" simply closes the launching of this Netgear security software. > >Anyway you know of to over come this situation? -- MS-MVP http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx http://blogs.digitalmediaphile.com/barb/ http://digitalmediaphile.wordpress.com Hi
Powerline networking is a tricky business. In some locations It can work nicely, in others it would not work at all (this is one of the reasons to why it is not a popular mean of networking) Some of the specific reasons are listed in the posts above. I would start with the Client module plugged in the same room to an outlet that is on the same breaker as the source. If it does not work under such condition, then either your specific modules are defective, or you have a systemic problem with your electrical system that prevent the use of Powerline Network and you need to find an other means of communication (like long network wires, or Wireless Network). Jack (MS, MVP-Networking) Show quoteHide quote "husky86" <husk***@discussions.microsoft.com> wrote in message news:2A85F49C-DFE9-480B-B5B5-3FE08EC19F45@microsoft.com... > We are running Netgear equipment in a virtually brand new condominium on a > cable modem. We are experiencing problems with connectivity. > > EQUIPMENT > > We have the following Netgear setup: > > This is our router: > http://www.netgear.com/Products/RoutersandGateways/WiredRouters/RP614.aspx?detail=Specifications > > We are plugging the router into one of these: > http://www.netgear.com/Products/PowerlineNetworking/PowerlineEthernetAdapters/XE102.aspx?detail=Specifications > > We have another XE102 located elsewhere in the condo where we access the > internet. > > PROBLEM > > We have a brand new iMac coming directly out of the router (NOT going > through the Powerline wall units). The iMac is not experiencing any > connectivity or throughput problems. ONLY the computer connected to the > Powerline unit is experiencing connectivity problems. The problems are > that > we are either told by the OS that we are not connected to the internet at > all > or we have a connection that is running like molasses in January (or the > connection is on and off altogether). > > We have a windows XP Pro laptop attempting to connect through the > Powerline > adapter. We have also tried an Apple Powerbook laptop with no > connectivity > as well. > > TROUBLESHOOTING 1 > > We therefore decided to conduct a quick test. We went and purchased two > of > the following: > > http://www.netgear.com/Products/PowerlineNetworking/PowerlineEthernetAdapters/XEB1004.aspx?detail=Specifications > > We were hoping that switching out these newer Powerline adapters would > prove > beneficial. > > RESULT 1 > > These brand new adapters still manifested the exact same problem; > Powerline > connectivity and throughput issues remain the same. > > TROUBLESHOOTING 2 > > We then thought that maybe the problem was the router. We went and > purchased the following: > > http://www.netgear.com/Products/Switches/DesktopSwitches/GS605.aspx?detail=Specifications > > RESULT 2 > > It did not solve the problem. The iMac still comes directly out of the > router and has NO connectivity or throughput problems. Unfortunately, we > still can’t get connectivity to work with the new Powerline adapters. > > TROUBLESHOOTING 3 > > We contacted our ISP. We were hoping that they could provide some insight > as to any work-around. They simply informed us that routers and switches > are > more problematic than any other aspect of home or office cable-modem > usage. > > BOTTOM LINE: > > We were informed that we either needed to find the answer on the internet > or > contact Netgear. Getting through to Netgear has proven very difficult. > > Where do we begin to diagnose this problem? > 
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