> computer hp pavillion with win xp, now 2 years old. pc doctor states no
> hardware failures. just did a D Recovery due to a com3 conflict.
> the Serial device has a yellow mark showing it's disabled. the properties
> give the following info--
> non plug and play SERIAL
>
> Selected Resource
> ********************
> *DISABLED DEVICE* Class: Non-Plug and
> Device: Serial No resources used. Device Drivers:
>
>  SERIAL PROPERTIES
>   device type  Non-Plug and Play Drivers
>   mfg  unknown
>   location  Unknown
>   device status
> This device is not present, is not working properly, or does not have all
> its drivers installed. (Code 24)Click Troubleshoot to start the
> troubleshooter for this device.
>      driver
>      service name  serial
>      display name  serialClick  .
>       current status stopped
>       start up  automatic
>       TRYING TO START ERROE MSG
>       THE SYSTEM ENCOUNTERED THE FOLLOWING ERROR WHILE ATTEMPTING     TO  
> START THE SERVICE. THE SERVICE CANNOT BE STARTED, EITHER BECAUSE IT IS
> DISABLED OR BECAUSE IT HAS NO ENABLED DEVICES ASSOCIATED WITH IT
>
>       driver  file details
>       C:\windows\system32\drivers\serial.sys
>       provider  microsoft corporation
>       file version  5.1.2600.2180(xpsp_sp2_rtm.040803-2158)
>       copy right microsoft corporation
>       details
>       device instance id
>       ROOT\LEGACY_SERIAL\0000
>       devnode flags
>        DN_ROOT_ENUMERATED
>        DN_HAS_PROBLEM
>        DN_MOVED
>        DN_DISABLE
>        DN_NT_ENUMERATOR
>        DN_NT_DRIVER
>        config flag
>        COFIGFLAG_REINSTALL
>         current power state
>         D3
>          power capabilities
>          PDCAP_D0_SUPPORTED
>          PDCAP_D3_SUPPORTED
>          power state mappings
>          S0 ->D0
>          S1 ->D3
>          S2 ->D3
>          S3 ->D3
>          S4 ->D3
>          S5 ->D3
> is this device causing com3modem problem? how do I fix it? how do I update
> it?the original software is just recovered, so can the original device
> faulty. this is a MS product will MS please tell me how to correct it?
> thank you.
> --
>  vpoint

"smlunatick" wrote:

> On Jan 13, 5:27 pm, viewpoint <viewpo***@discussions.microsoft.com>
> wrote:
> > computer hp pavillion with win xp, now 2 years old. pc doctor states no
> > hardware failures. just did a D Recovery due to a com3 conflict.
> > the Serial device has a yellow mark showing it's disabled. the properties
> > give the following info--
> > non plug and play SERIAL
> >
> > Selected Resource
> > ********************
> > *DISABLED DEVICE* Class: Non-Plug and
> > Device: Serial No resources used. Device Drivers:
> >
> >  SERIAL PROPERTIES
> >   device type  Non-Plug and Play Drivers
> >   mfg  unknown
> >   location  Unknown
> >   device status
> > This device is not present, is not working properly, or does not have all
> > its drivers installed. (Code 24)Click Troubleshoot to start the
> > troubleshooter for this device.
> >      driver
> >      service name  serial
> >      display name  serialClick  .
> >       current status stopped
> >       start up  automatic
> >       TRYING TO START ERROE MSG
> >       THE SYSTEM ENCOUNTERED THE FOLLOWING ERROR WHILE ATTEMPTING     TO 
> > START THE SERVICE. THE SERVICE CANNOT BE STARTED, EITHER BECAUSE IT IS
> > DISABLED OR BECAUSE IT HAS NO ENABLED DEVICES ASSOCIATED WITH IT
> >
> >       driver  file details
> >       C:\windows\system32\drivers\serial.sys
> >       provider  microsoft corporation
> >       file version  5.1.2600.2180(xpsp_sp2_rtm.040803-2158)
> >       copy right microsoft corporation
> >       details
> >       device instance id
> >       ROOT\LEGACY_SERIAL\0000
> >       devnode flags
> >        DN_ROOT_ENUMERATED
> >        DN_HAS_PROBLEM
> >        DN_MOVED
> >        DN_DISABLE
> >        DN_NT_ENUMERATOR
> >        DN_NT_DRIVER
> >        config flag
> >        COFIGFLAG_REINSTALL
> >         current power state
> >         D3
> >          power capabilities
> >          PDCAP_D0_SUPPORTED
> >          PDCAP_D3_SUPPORTED
> >          power state mappings
> >          S0 ->D0
> >          S1 ->D3
> >          S2 ->D3
> >          S3 ->D3
> >          S4 ->D3
> >          S5 ->D3
> > is this device causing com3modem problem? how do I fix it? how do I update
> > it?the original software is just recovered, so can the original device
> > faulty. this is a MS product will MS please tell me how to correct it?
> > thank you.
> > --
> >  vpoint
>
> COM 3 is not a normal comm port in the standard XP install.  COM 3
> would normally show up when you install an internal analog dial-up
> modem.  Does all your other devices show up?
>

>       ROOT\LEGACY_SERIAL\0000
>       devnode flags
>        DN_ROOT_ENUMERATED
>        DN_HAS_PROBLEM
>        DN_MOVED
>        DN_DISABLE
>        DN_NT_ENUMERATOR
>        DN_NT_DRIVER
>        config flag
>        COFIGFLAG_REINSTALL
>         current power state
>         D3
>          power capabilities
>          PDCAP_D0_SUPPORTED
>          PDCAP_D3_SUPPORTED
>          power state mappings
>          S0 ->D0
>          S1 ->D3
>          S2 ->D3
>          S3 ->D3
>          S4 ->D3
>          S5 ->D3

"viewpoint" wrote:

> thank you. i have installed all updates and serial  device driver do not show
> yellow sign. have restarted several times during update install but never
> turned computer off. i will do it and start allover again and then i will kow
> if serial com3 port problem is resolved. thanks again.
>  vpoint
>
>
> "smlunatick" wrote:
>
> > On Jan 13, 5:27 pm, viewpoint <viewpo***@discussions.microsoft.com>
> > wrote:
> > > computer hp pavillion with win xp, now 2 years old. pc doctor states no
> > > hardware failures. just did a D Recovery due to a com3 conflict.
> > > the Serial device has a yellow mark showing it's disabled. the properties
> > > give the following info--
> > > non plug and play SERIAL
> > >
> > > Selected Resource
> > > ********************
> > > *DISABLED DEVICE* Class: Non-Plug and
> > > Device: Serial No resources used. Device Drivers:
> > >
> > >  SERIAL PROPERTIES
> > >   device type  Non-Plug and Play Drivers
> > >   mfg  unknown
> > >   location  Unknown
> > >   device status
> > > This device is not present, is not working properly, or does not have all
> > > its drivers installed. (Code 24)Click Troubleshoot to start the
> > > troubleshooter for this device.
> > >      driver
> > >      service name  serial
> > >      display name  serialClick  .
> > >       current status stopped
> > >       start up  automatic
> > >       TRYING TO START ERROE MSG
> > >       THE SYSTEM ENCOUNTERED THE FOLLOWING ERROR WHILE ATTEMPTING     TO 
> > > START THE SERVICE. THE SERVICE CANNOT BE STARTED, EITHER BECAUSE IT IS
> > > DISABLED OR BECAUSE IT HAS NO ENABLED DEVICES ASSOCIATED WITH IT
> > >
> > >       driver  file details
> > >       C:\windows\system32\drivers\serial.sys
> > >       provider  microsoft corporation
> > >       file version  5.1.2600.2180(xpsp_sp2_rtm.040803-2158)
> > >       copy right microsoft corporation
> > >       details
> > >       device instance id
> > >       ROOT\LEGACY_SERIAL\0000
> > >       devnode flags
> > >        DN_ROOT_ENUMERATED
> > >        DN_HAS_PROBLEM
> > >        DN_MOVED
> > >        DN_DISABLE
> > >        DN_NT_ENUMERATOR
> > >        DN_NT_DRIVER
> > >        config flag
> > >        COFIGFLAG_REINSTALL
> > >         current power state
> > >         D0
> > >          power capabilities
> > >          PDCAP_D0_SUPPORTED
> > >          PDCAP_D3_SUPPORTED
> > >          power state mappings
> > >          S0 ->D0
> > >          S1 ->D3
> > >          S2 ->D3
> > >          S3 ->D3
> > >          S4 ->D3
> > >          S5 ->D3
> > > is this device causing com3modem problem? how do I fix it? how do I update
> > > it?the original software is just recovered, so can the original device
> > > faulty. this is a MS product will MS please tell me how to correct it?
> > > thank you.
> > > --
> > >  vpoint
> >
> > COM 3 is not a normal comm port in the standard XP install.  COM 3
> > would normally show up when you install an internal analog dial-up
> > modem.  Does all your other devices show up?
> >

> I want to add some thing for those who have tech knowledge.
>  Now   Serial device driver properties showed
>
> NOW IT SHOWS
> SERIAL PROPERTIES>   device type  Non-Plug and Play Drivers
> >   mfg  unknown
> >   location  Unknown
> >   device status
>
> This device is working properly.
> If you are having problems with this device, click Troubleshoot to start the
> troubleshooter.
>  driver
>
> >      service name  serial
> >      display name  serial  .
> >       current status stopped
> >       start up   DISABLED
>
>  NOW THE YELLOW MARK GONE THE PROPERTIES SHOW
>  device instance id
>
>
>
> >       ROOT\LEGACY_SERIAL\0000
> >       devnode flags
> >        DN_ROOT_ENUMERATED
> >        DN_HAS_PROBLEM
> >        DN_MOVED
> >        DN_DISABLE
> >        DN_NT_ENUMERATOR
> >        DN_NT_DRIVER
> >        config flag
> >        COFIGFLAG_REINSTALL
> >         current power state
> >         D3
> >          power capabilities
> >          PDCAP_D0_SUPPORTED
> >          PDCAP_D3_SUPPORTED
> >          power state mappings
> >          S0 ->D0
> >          S1 ->D3
> >          S2 ->D3
> >          S3 ->D3
> >          S4 ->D3
> >          S5 ->D3
>
> UNFORTUNATELY I DONT UNDERSTAND WHAT THE CHANGED INFO MEAN! dOES IT MEAN THE
> DEVICE FINE AND WORKING?
> THANK YOU.
> --
>  vpoint
>
> "viewpoint" wrote:
> > thank you. i have installed all updates and serial  device driver do not show
> > yellow sign. have restarted several times during update install but never
> > turned computer off. i will do it and start allover again and then i will kow
> > if serial com3 port problem is resolved. thanks again.
> >  vpoint
>
> > "smlunatick" wrote:
>
> > > On Jan 13, 5:27 pm, viewpoint <viewpo***@discussions.microsoft.com>
> > > wrote:
> > > > computer hp pavillion with win xp, now 2 years old. pc doctor states no
> > > > hardware failures. just did a D Recovery due to a com3 conflict.
> > > > the Serial device has a yellow mark showing it's disabled. the properties
> > > > give the following info--
> > > > non plug and play SERIAL
>
> > > > Selected Resource
> > > > ********************
> > > > *DISABLED DEVICE* Class: Non-Plug and
> > > > Device: Serial No resources used. Device Drivers:
>
> > > >  SERIAL PROPERTIES
> > > >   device type  Non-Plug and Play Drivers
> > > >   mfg  unknown
> > > >   location  Unknown
> > > >   device status
> > > > This device is not present, is not working properly, or does not have all
> > > > its drivers installed. (Code 24)Click Troubleshoot to start the
> > > > troubleshooter for this device.
> > > >      driver
> > > >      service name  serial
> > > >      display name  serialClick  .
> > > >       current status stopped
> > > >       start up  automatic
> > > >       TRYING TO START ERROE MSG
> > > >       THE SYSTEM ENCOUNTERED THE FOLLOWING ERROR WHILE ATTEMPTING     TO  
> > > > START THE SERVICE. THE SERVICE CANNOT BE STARTED, EITHER BECAUSE IT IS
> > > > DISABLED OR BECAUSE IT HAS NO ENABLED DEVICES ASSOCIATED WITH IT
>
> > > >       driver  file details
> > > >       C:\windows\system32\drivers\serial.sys
> > > >       provider  microsoft corporation
> > > >       file version  5.1.2600.2180(xpsp_sp2_rtm.040803-2158)
> > > >       copy right microsoft corporation
> > > >       details
> > > >       device instance id
> > > >       ROOT\LEGACY_SERIAL\0000
> > > >       devnode flags
> > > >        DN_ROOT_ENUMERATED
> > > >        DN_HAS_PROBLEM
> > > >        DN_MOVED
> > > >        DN_DISABLE
> > > >        DN_NT_ENUMERATOR
> > > >        DN_NT_DRIVER
> > > >        config flag
> > > >        COFIGFLAG_REINSTALL
> > > >         current power state
> > > >         D0
> > > >          power capabilities
> > > >          PDCAP_D0_SUPPORTED
> > > >          PDCAP_D3_SUPPORTED
> > > >          power state mappings
> > > >          S0 ->D0
> > > >          S1 ->D3
> > > >          S2 ->D3
> > > >          S3 ->D3
> > > >          S4 ->D3
> > > >          S5 ->D3
> > > > is this device causing com3modem problem? how do I fix it? how do I update
> > > > it?the original software is just recovered, so can the original device
> > > > faulty. this is a MS product will MS please tell me how to correct it?
> > > > thank you.
> > > > --
> > > >  vpoint
>
> > > COM 3 is not a normal comm port in the standard XP install.  COM 3
> > > would normally show up when you install an internal analog dial-up
> > > modem.  Does all your other devices show up?

"smlunatick" wrote:

> On Jan 18, 10:05 pm, viewpoint <viewpo***@discussions.microsoft.com>
> wrote:
> > I want to add some thing for those who have tech knowledge.
> >  Now   Serial device driver properties showed
> >
> > NOW IT SHOWS
> > SERIAL PROPERTIES>   device type  Non-Plug and Play Drivers
> > >   mfg  unknown
> > >   location  Unknown
> > >   device status
> >
> > This device is working properly.
> > If you are having problems with this device, click Troubleshoot to start the
> > troubleshooter.
> >  driver
> >
> > >      service name  serial
> > >      display name  serial  .
> > >       current status stopped
> > >       start up   DISABLED
> >
> >  NOW THE YELLOW MARK GONE THE PROPERTIES SHOW
> >  device instance id
> >
> >
> >
> > >       ROOT\LEGACY_SERIAL\0000
> > >       devnode flags
> > >        DN_ROOT_ENUMERATED
> > >        DN_HAS_PROBLEM
> > >        DN_MOVED
> > >        DN_DISABLE
> > >        DN_NT_ENUMERATOR
> > >        DN_NT_DRIVER
> > >        config flag
> > >        COFIGFLAG_REINSTALL
> > >         current power state
> > >         D3
> > >          power capabilities
> > >          PDCAP_D0_SUPPORTED
> > >          PDCAP_D3_SUPPORTED
> > >          power state mappings
> > >          S0 ->D0
> > >          S1 ->D3
> > >          S2 ->D3
> > >          S3 ->D3
> > >          S4 ->D3
> > >          S5 ->D3
> >
> > UNFORTUNATELY I DONT UNDERSTAND WHAT THE CHANGED INFO MEAN! dOES IT MEAN THE
> > DEVICE FINE AND WORKING?
> > THANK YOU.
> > --
> >  vpoint
> >
> > "viewpoint" wrote:
> > > thank you. i have installed all updates and serial  device driver do not show
> > > yellow sign. have restarted several times during update install but never
> > > turned computer off. i will do it and start allover again and then i will kow
> > > if serial com3 port problem is resolved. thanks again.
> > >  vpoint
> >
> > > "smlunatick" wrote:
> >
> > > > On Jan 13, 5:27 pm, viewpoint <viewpo***@discussions.microsoft.com>
> > > > wrote:
> > > > > computer hp pavillion with win xp, now 2 years old. pc doctor states no
> > > > > hardware failures. just did a D Recovery due to a com3 conflict.
> > > > > the Serial device has a yellow mark showing it's disabled. the properties
> > > > > give the following info--
> > > > > non plug and play SERIAL
> >
> > > > > Selected Resource
> > > > > ********************
> > > > > *DISABLED DEVICE* Class: Non-Plug and
> > > > > Device: Serial No resources used. Device Drivers:
> >
> > > > >  SERIAL PROPERTIES
> > > > >   device type  Non-Plug and Play Drivers
> > > > >   mfg  unknown
> > > > >   location  Unknown
> > > > >   device status
> > > > > This device is not present, is not working properly, or does not have all
> > > > > its drivers installed. (Code 24)Click Troubleshoot to start the
> > > > > troubleshooter for this device.
> > > > >      driver
> > > > >      service name  serial
> > > > >      display name  serialClick  .
> > > > >       current status stopped
> > > > >       start up  automatic
> > > > >       TRYING TO START ERROE MSG
> > > > >       THE SYSTEM ENCOUNTERED THE FOLLOWING ERROR WHILE ATTEMPTING     TO 
> > > > > START THE SERVICE. THE SERVICE CANNOT BE STARTED, EITHER BECAUSE IT IS
> > > > > DISABLED OR BECAUSE IT HAS NO ENABLED DEVICES ASSOCIATED WITH IT
> >
> > > > >       driver  file details
> > > > >       C:\windows\system32\drivers\serial.sys
> > > > >       provider  microsoft corporation
> > > > >       file version  5.1.2600.2180(xpsp_sp2_rtm.040803-2158)
> > > > >       copy right microsoft corporation
> > > > >       details
> > > > >       device instance id
> > > > >       ROOT\LEGACY_SERIAL\0000
> > > > >       devnode flags
> > > > >        DN_ROOT_ENUMERATED
> > > > >        DN_HAS_PROBLEM
> > > > >        DN_MOVED
> > > > >        DN_DISABLE
> > > > >        DN_NT_ENUMERATOR
> > > > >        DN_NT_DRIVER
> > > > >        config flag
> > > > >        COFIGFLAG_REINSTALL
> > > > >         current power state
> > > > >         D0
> > > > >          power capabilities
> > > > >          PDCAP_D0_SUPPORTED
> > > > >          PDCAP_D3_SUPPORTED
> > > > >          power state mappings
> > > > >          S0 ->D0
> > > > >          S1 ->D3
> > > > >          S2 ->D3
> > > > >          S3 ->D3
> > > > >          S4 ->D3
> > > > >          S5 ->D3
> > > > > is this device causing com3modem problem? how do I fix it? how do I update
> > > > > it?the original software is just recovered, so can the original device
> > > > > faulty. this is a MS product will MS please tell me how to correct it?
> > > > > thank you.
> > > > > --
> > > > >  vpoint
> >
> > > > COM 3 is not a normal comm port in the standard XP install.  COM 3
> > > > would normally show up when you install an internal analog dial-up
> > > > modem.  Does all your other devices show up?
>
> What comm ports are listed under Device Manager --> Ports   ?
>
> What is the setting for all / any internal "dial-up" modems?
>

> thank you.  
> Device mgr ports(COM & LPT)
> ********************
> Class: Ports (COM
> Device: ECP Printer
> Resource: DMA: [00000003] IO: [00000378 -
> IO: [00000778 -
> Device Drivers:
> ********************
>  Class: Ports
> Device: ECP
> Resource: DMA: [00000003] IO: [00000378
> IO: [00000778
> Device Drivers:
>
> setting for modem in modem properties
> ********************
> Class: Modems Device: PCI SoftV92
> Resource: IRQ: [00000021] MEM: [FEBF0000
> IO: [0000E800
> Device Drivers:
> --
> thanks again
>  vpoint
>
> "smlunatick" wrote:
> > On Jan 18, 10:05 pm, viewpoint <viewpo***@discussions.microsoft.com>
> > wrote:
> > > I want to add some thing for those who have tech knowledge.
> > >  Now   Serial device driver properties showed
>
> > > NOW IT SHOWS
> > > SERIAL PROPERTIES>   device type  Non-Plug and Play Drivers
> > > >   mfg  unknown
> > > >   location  Unknown
> > > >   device status
>
> > > This device is working properly.
> > > If you are having problems with this device, click Troubleshoot to start the
> > > troubleshooter.
> > >  driver
>
> > > >      service name  serial
> > > >      display name  serial  .
> > > >       current status stopped
> > > >       start up   DISABLED
>
> > >  NOW THE YELLOW MARK GONE THE PROPERTIES SHOW
> > >  device instance id
>
> > > >       ROOT\LEGACY_SERIAL\0000
> > > >       devnode flags
> > > >        DN_ROOT_ENUMERATED
> > > >        DN_HAS_PROBLEM
> > > >        DN_MOVED
> > > >        DN_DISABLE
> > > >        DN_NT_ENUMERATOR
> > > >        DN_NT_DRIVER
> > > >        config flag
> > > >        COFIGFLAG_REINSTALL
> > > >         current power state
> > > >         D3
> > > >          power capabilities
> > > >          PDCAP_D0_SUPPORTED
> > > >          PDCAP_D3_SUPPORTED
> > > >          power state mappings
> > > >          S0 ->D0
> > > >          S1 ->D3
> > > >          S2 ->D3
> > > >          S3 ->D3
> > > >          S4 ->D3
> > > >          S5 ->D3
>
> > > UNFORTUNATELY I DONT UNDERSTAND WHAT THE CHANGED INFO MEAN! dOES IT MEAN THE
> > > DEVICE FINE AND WORKING?
> > > THANK YOU.
> > > --
> > >  vpoint
>
> > > "viewpoint" wrote:
> > > > thank you. i have installed all updates and serial  device driver do not show
> > > > yellow sign. have restarted several times during update install but never
> > > > turned computer off. i will do it and start allover again and then i will kow
> > > > if serial com3 port problem is resolved. thanks again.
> > > >  vpoint
>
> > > > "smlunatick" wrote:
>
> > > > > On Jan 13, 5:27 pm, viewpoint <viewpo***@discussions.microsoft.com>
> > > > > wrote:
> > > > > > computer hp pavillion with win xp, now 2 years old. pc doctor states no
> > > > > > hardware failures. just did a D Recovery due to a com3 conflict..
> > > > > > the Serial device has a yellow mark showing it's disabled. the properties
> > > > > > give the following info--
> > > > > > non plug and play SERIAL
>
> > > > > > Selected Resource
> > > > > > ********************
> > > > > > *DISABLED DEVICE* Class: Non-Plug and
> > > > > > Device: Serial No resources used. Device Drivers:
>
> > > > > >  SERIAL PROPERTIES
> > > > > >   device type  Non-Plug and Play Drivers
> > > > > >   mfg  unknown
> > > > > >   location  Unknown
> > > > > >   device status
> > > > > > This device is not present, is not working properly, or does not have all
> > > > > > its drivers installed. (Code 24)Click Troubleshoot to start the
> > > > > > troubleshooter for this device.
> > > > > >      driver
> > > > > >      service name  serial
> > > > > >      display name  serialClick  .
> > > > > >       current status stopped
> > > > > >       start up  automatic
> > > > > >       TRYING TO START ERROE MSG
> > > > > >       THE SYSTEM ENCOUNTERED THE FOLLOWING ERROR WHILE ATTEMPTING     TO  
> > > > > > START THE SERVICE. THE SERVICE CANNOT BE STARTED, EITHER BECAUSE IT IS
> > > > > > DISABLED OR BECAUSE IT HAS NO ENABLED DEVICES ASSOCIATED WITH IT
>
> > > > > >       driver  file details
> > > > > >       C:\windows\system32\drivers\serial.sys
> > > > > >       provider  microsoft corporation
> > > > > >       file version  5.1.2600.2180(xpsp_sp2_rtm.040803-2158)
> > > > > >       copy right microsoft corporation
> > > > > >       details
> > > > > >       device instance id
> > > > > >       ROOT\LEGACY_SERIAL\0000
> > > > > >       devnode flags
> > > > > >        DN_ROOT_ENUMERATED
> > > > > >        DN_HAS_PROBLEM
> > > > > >        DN_MOVED
> > > > > >        DN_DISABLE
> > > > > >        DN_NT_ENUMERATOR
> > > > > >        DN_NT_DRIVER
> > > > > >        config flag
> > > > > >        COFIGFLAG_REINSTALL
> > > > > >         current power state
> > > > > >         D0
> > > > > >          power capabilities
> > > > > >          PDCAP_D0_SUPPORTED
> > > > > >          PDCAP_D3_SUPPORTED
> > > > > >          power state mappings
> > > > > >          S0 ->D0
> > > > > >          S1 ->D3
> > > > > >          S2 ->D3
> > > > > >          S3 ->D3
> > > > > >          S4 ->D3
> > > > > >          S5 ->D3
> > > > > > is this device causing com3modem problem? how do I fix it? how do I update
> > > > > > it?the original software is just recovered, so can the original device
> > > > > > faulty. this is a MS product will MS please tell me how to correct it?
> > > > > > thank you.
> > > > > > --
> > > > > >  vpoint
>
> > > > > COM 3 is not a normal comm port in the standard XP install.  COM 3
> > > > > would normally show up when you install an internal analog dial-up
> > > > > modem.  Does all your other devices show up?
>
> > What comm ports are listed under Device Manager --> Ports   ?
>
> > What is the setting for all / any internal "dial-up" modems?

"smlunatick" wrote:

> On Jan 23, 5:04 pm, viewpoint <viewpo***@discussions.microsoft.com>
> wrote:
> > thank you. 
> > Device mgr ports(COM & LPT)
> > ********************
> > Class: Ports (COM
> > Device: ECP Printer
> > Resource: DMA: [00000003] IO: [00000378 -
> > IO: [00000778 -
> > Device Drivers:
> > ********************
> >  Class: Ports
> > Device: ECP
> > Resource: DMA: [00000003] IO: [00000378
> > IO: [00000778
> > Device Drivers:
> >
> > setting for modem in modem properties
> > ********************
> > Class: Modems Device: PCI SoftV92
> > Resource: IRQ: [00000021] MEM: [FEBF0000
> > IO: [0000E800
> > Device Drivers:
> > --
> > thanks again
> >  vpoint
> >
> > "smlunatick" wrote:
> > > On Jan 18, 10:05 pm, viewpoint <viewpo***@discussions.microsoft.com>
> > > wrote:
> > > > I want to add some thing for those who have tech knowledge.
> > > >  Now   Serial device driver properties showed
> >
> > > > NOW IT SHOWS
> > > > SERIAL PROPERTIES>   device type  Non-Plug and Play Drivers
> > > > >   mfg  unknown
> > > > >   location  Unknown
> > > > >   device status
> >
> > > > This device is working properly.
> > > > If you are having problems with this device, click Troubleshoot to start the
> > > > troubleshooter.
> > > >  driver
> >
> > > > >      service name  serial
> > > > >      display name  serial  .
> > > > >       current status stopped
> > > > >       start up   DISABLED
> >
> > > >  NOW THE YELLOW MARK GONE THE PROPERTIES SHOW
> > > >  device instance id
> >
> > > > >       ROOT\LEGACY_SERIAL\0000
> > > > >       devnode flags
> > > > >        DN_ROOT_ENUMERATED
> > > > >        DN_HAS_PROBLEM
> > > > >        DN_MOVED
> > > > >        DN_DISABLE
> > > > >        DN_NT_ENUMERATOR
> > > > >        DN_NT_DRIVER
> > > > >        config flag
> > > > >        COFIGFLAG_REINSTALL
> > > > >         current power state
> > > > >         D3
> > > > >          power capabilities
> > > > >          PDCAP_D0_SUPPORTED
> > > > >          PDCAP_D3_SUPPORTED
> > > > >          power state mappings
> > > > >          S0 ->D0
> > > > >          S1 ->D3
> > > > >          S2 ->D3
> > > > >          S3 ->D3
> > > > >          S4 ->D3
> > > > >          S5 ->D3
> >
> > > > UNFORTUNATELY I DONT UNDERSTAND WHAT THE CHANGED INFO MEAN! dOES IT MEAN THE
> > > > DEVICE FINE AND WORKING?
> > > > THANK YOU.
> > > > --
> > > >  vpoint
> >
> > > > "viewpoint" wrote:
> > > > > thank you. i have installed all updates and serial  device driver do not show
> > > > > yellow sign. have restarted several times during update install but never
> > > > > turned computer off. i will do it and start allover again and then i will kow
> > > > > if serial com3 port problem is resolved. thanks again.
> > > > >  vpoint
> >
> > > > > "smlunatick" wrote:
> >
> > > > > > On Jan 13, 5:27 pm, viewpoint <viewpo***@discussions.microsoft.com>
> > > > > > wrote:
> > > > > > > computer hp pavillion with win xp, now 2 years old. pc doctor states no
> > > > > > > hardware failures. just did a D Recovery due to a com3 conflict..
> > > > > > > the Serial device has a yellow mark showing it's disabled. the properties
> > > > > > > give the following info--
> > > > > > > non plug and play SERIAL
> >
> > > > > > > Selected Resource
> > > > > > > ********************
> > > > > > > *DISABLED DEVICE* Class: Non-Plug and
> > > > > > > Device: Serial No resources used. Device Drivers:
> >
> > > > > > >  SERIAL PROPERTIES
> > > > > > >   device type  Non-Plug and Play Drivers
> > > > > > >   mfg  unknown
> > > > > > >   location  Unknown
> > > > > > >   device status
> > > > > > > This device is not present, is not working properly, or does not have all
> > > > > > > its drivers installed. (Code 24)Click Troubleshoot to start the
> > > > > > > troubleshooter for this device.
> > > > > > >      driver
> > > > > > >      service name  serial
> > > > > > >      display name  serialClick  .
> > > > > > >       current status stopped
> > > > > > >       start up  automatic
> > > > > > >       TRYING TO START ERROE MSG
> > > > > > >       THE SYSTEM ENCOUNTERED THE FOLLOWING ERROR WHILE ATTEMPTING     TO 
> > > > > > > START THE SERVICE. THE SERVICE CANNOT BE STARTED, EITHER BECAUSE IT IS
> > > > > > > DISABLED OR BECAUSE IT HAS NO ENABLED DEVICES ASSOCIATED WITH IT
> >
> > > > > > >       driver  file details
> > > > > > >       C:\windows\system32\drivers\serial.sys
> > > > > > >       provider  microsoft corporation
> > > > > > >       file version  5.1.2600.2180(xpsp_sp2_rtm.040803-2158)
> > > > > > >       copy right microsoft corporation
> > > > > > >       details
> > > > > > >       device instance id
> > > > > > >       ROOT\LEGACY_SERIAL\0000
> > > > > > >       devnode flags
> > > > > > >        DN_ROOT_ENUMERATED
> > > > > > >        DN_HAS_PROBLEM
> > > > > > >        DN_MOVED
> > > > > > >        DN_DISABLE
> > > > > > >        DN_NT_ENUMERATOR
> > > > > > >        DN_NT_DRIVER
> > > > > > >        config flag
> > > > > > >        COFIGFLAG_REINSTALL
> > > > > > >         current power state
> > > > > > >         D0
> > > > > > >          power capabilities
> > > > > > >          PDCAP_D0_SUPPORTED
> > > > > > >          PDCAP_D3_SUPPORTED
> > > > > > >          power state mappings
> > > > > > >          S0 ->D0
> > > > > > >          S1 ->D3
> > > > > > >          S2 ->D3
> > > > > > >          S3 ->D3
> > > > > > >          S4 ->D3
> > > > > > >          S5 ->D3
> > > > > > > is this device causing com3modem problem? how do I fix it? how do I update
> > > > > > > it?the original software is just recovered, so can the original device
> > > > > > > faulty. this is a MS product will MS please tell me how to correct it?
> > > > > > > thank you.
> > > > > > > --
> > > > > > >  vpoint
> >
> > > > > > COM 3 is not a normal comm port in the standard XP install.  COM 3
> > > > > > would normally show up when you install an internal analog dial-up
> > > > > > modem.  Does all your other devices show up?
> >
> > > What comm ports are listed under Device Manager --> Ports   ?
> >
> > > What is the setting for all / any internal "dial-up" modems?
>
> Device: ECP  would / should be your parallel printer port.   You might
> want to re-configure the modem onto COM 1.
>