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MSIE can't connect"Something happened" today and now her laptop cannot connect to the Internet using a browser. MSIE 7 says page cannot be found. DL'ed Firefox, and same thing (used another computer). Computer is networked and CAN see the other computer and can transfer files. Can send/receive POP3 email. Can ping yahoo. Using IP address for yahoo in the browser says "page not found." CAN access Internet via browser in safe mode. Using normal mode, even with diagnostic startup selected, cannot access internet. Generally use wireless (with weak signal) but also moved laptop to office with wireless router for strong signal. Also connected via hardwire and still same results (at that point had both wireless and hardwire active), no browser Internet access. Turned off firewall, no help. Had Norton 360 (not paid and thus not active) installed, but we uninstalled it (even though it's no longer on the desktop nor listed in Programs, it may not have completely uninstalled). No change. Used the Reset button in Internet options|advanced to reset MSIE. No help. Used System Restore to go back two days. No good either. Where else to look? Thx. -- Bill Download and run the Norton removal tool to check for any leftover junk.
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039 -- Show quoteHide quoteCrosspost, do not multipost http://www.blakjak.demon.co.uk/mul_crss.htm How to ask a question http://support.microsoft.com/kb/555375 "Bill H." <w*@photosourcefolio.com> wrote in message news:uSpBzCEiJHA.3708@TK2MSFTNGP04.phx.gbl... > Windows XP Media Center Edition. > > "Something happened" today and now her laptop cannot connect to the > Internet using a browser. MSIE 7 says page cannot be found. DL'ed > Firefox, and same thing (used another computer). > > Computer is networked and CAN see the other computer and can transfer > files. Can send/receive POP3 email. Can ping yahoo. Using IP address for > yahoo in the browser says "page not found." > > CAN access Internet via browser in safe mode. Using normal mode, even > with diagnostic startup selected, cannot access internet. > > Generally use wireless (with weak signal) but also moved laptop to office > with wireless router for strong signal. Also connected via hardwire and > still same results (at that point had both wireless and hardwire active), > no browser Internet access. > > Turned off firewall, no help. Had Norton 360 (not paid and thus not > active) installed, but we uninstalled it (even though it's no longer on > the desktop nor listed in Programs, it may not have completely > uninstalled). No change. > > Used the Reset button in Internet options|advanced to reset MSIE. No > help. > > Used System Restore to go back two days. No good either. > > Where else to look? > > Thx. > > > -- > Bill > > >
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On Feb 6, 4:19 pm, "David B." <m***@nomail.net> wrote: And reset the TCP/IP protocol stack. I have successfully used> Download and run the Norton removal tool to check for any leftover junk. > > http://service1.symantec.com/Support/tsgeninfo.nsf/docid/200503310816... > > -- > > Crosspost, do not multiposthttp://www.blakjak.demon.co.uk/mul_crss.htm > How to ask a questionhttp://support.microsoft.com/kb/555375 > > "Bill H." <w***@photosourcefolio.com> wrote in message > > news:uSpBzCEiJHA.3708@TK2MSFTNGP04.phx.gbl... > > > Windows XP Media Center Edition. > > > "Something happened" today and now her laptop cannot connect to the > > Internet using a browser. MSIE 7 says page cannot be found. DL'ed > > Firefox, and same thing (used another computer). > > > Computer is networked and CAN see the other computer and can transfer > > files. Can send/receive POP3 email. Can ping yahoo. Using IP address for > > yahoo in the browser says "page not found." > > > CAN access Internet via browser in safe mode. Using normal mode, even > > with diagnostic startup selected, cannot access internet. > > > Generally use wireless (with weak signal) but also moved laptop to office > > with wireless router for strong signal. Also connected via hardwire and > > still same results (at that point had both wireless and hardwire active), > > no browser Internet access. > > > Turned off firewall, no help. Had Norton 360 (not paid and thus not > > active) installed, but we uninstalled it (even though it's no longer on > > the desktop nor listed in Programs, it may not have completely > > uninstalled). No change. > > > Used the Reset button in Internet options|advanced to reset MSIE. No > > help. > > > Used System Restore to go back two days. No good either. > > > Where else to look? > > > Thx. > > > -- > > Bill "winsockxpfix.exe." tried the "winsockxpfix.exe." Didn't work. :-(
Also dl'ed and ran Malwarebytes Anti-Malware (MBAM). It could not connect to the Internet to get updates, but we ran it anyway. Seems it found only tracking stuff. The category was "adware.<somethning>" Elected to remove all it found. Didn't help with the browser/Internet problem. --Bill Yeah, I'm thinking about that, but we'd also have to remove pcAnyWhere, a
valuable tool. I wish Symantec's AV removal tool did just that--removed AV products and not other Norton/Symantec products. Show quoteHide quote :-( "David B." <m***@nomail.net> wrote in message news:OdKYOaHiJHA.2384@TK2MSFTNGP04.phx.gbl... > Download and run the Norton removal tool to check for any leftover junk. > > http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039 > > -- > > Crosspost, do not multipost http://www.blakjak.demon.co.uk/mul_crss.htm > How to ask a question http://support.microsoft.com/kb/555375 > > > > "Bill H." <w*@photosourcefolio.com> wrote in message > news:uSpBzCEiJHA.3708@TK2MSFTNGP04.phx.gbl... >> Windows XP Media Center Edition. >> >> "Something happened" today and now her laptop cannot connect to the >> Internet using a browser. MSIE 7 says page cannot be found. DL'ed >> Firefox, and same thing (used another computer). >> >> Computer is networked and CAN see the other computer and can transfer >> files. Can send/receive POP3 email. Can ping yahoo. Using IP address for >> yahoo in the browser says "page not found." >> >> CAN access Internet via browser in safe mode. Using normal mode, even >> with diagnostic startup selected, cannot access internet. >> >> Generally use wireless (with weak signal) but also moved laptop to office >> with wireless router for strong signal. Also connected via hardwire and >> still same results (at that point had both wireless and hardwire active), >> no browser Internet access. >> >> Turned off firewall, no help. Had Norton 360 (not paid and thus not >> active) installed, but we uninstalled it (even though it's no longer on >> the desktop nor listed in Programs, it may not have completely >> uninstalled). No change. >> >> Used the Reset button in Internet options|advanced to reset MSIE. No >> help. >> >> Used System Restore to go back two days. No good either. >> >> Where else to look? >> >> Thx. >> >> >> -- >> Bill >> >> >> >
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On Feb 6, 11:14 pm, "Bill H." <w***@photosourcefolio.com> wrote: The Norton Removal tool will remove all "Norton" branded product> Yeah, I'm thinking about that, but we'd also have to remove pcAnyWhere, a > valuable tool. I wish Symantec's AV removal tool did just that--removed AV > products and not other Norton/Symantec products. > > :-( > > "David B." <m***@nomail.net> wrote in message > > news:OdKYOaHiJHA.2384@TK2MSFTNGP04.phx.gbl... > > > Download and run the Norton removal tool to check for any leftover junk.. > > >http://service1.symantec.com/Support/tsgeninfo.nsf/docid/200503310816... > > > -- > > > Crosspost, do not multiposthttp://www.blakjak.demon.co.uk/mul_crss.htm > > How to ask a questionhttp://support.microsoft.com/kb/555375 > > > "Bill H." <w***@photosourcefolio.com> wrote in message > >news:uSpBzCEiJHA.3708@TK2MSFTNGP04.phx.gbl... > >> Windows XP Media Center Edition. > > >> "Something happened" today and now her laptop cannot connect to the > >> Internet using a browser. MSIE 7 says page cannot be found. DL'ed > >> Firefox, and same thing (used another computer). > > >> Computer is networked and CAN see the other computer and can transfer > >> files. Can send/receive POP3 email. Can ping yahoo. Using IP address for > >> yahoo in the browser says "page not found." > > >> CAN access Internet via browser in safe mode. Using normal mode, even > >> with diagnostic startup selected, cannot access internet. > > >> Generally use wireless (with weak signal) but also moved laptop to office > >> with wireless router for strong signal. Also connected via hardwire and > >> still same results (at that point had both wireless and hardwire active), > >> no browser Internet access. > > >> Turned off firewall, no help. Had Norton 360 (not paid and thus not > >> active) installed, but we uninstalled it (even though it's no longer on > >> the desktop nor listed in Programs, it may not have completely > >> uninstalled). No change. > > >> Used the Reset button in Internet options|advanced to reset MSIE. No > >> help. > > >> Used System Restore to go back two days. No good either. > > >> Where else to look? > > >> Thx. > > >> -- > >> Bill (including pcAnywhere) and several versions of ACT!. However, you would still be able to re-install the pcAnywhere after the clean-up. You must decide which problem is more frustrating: IE not connecting or having to re-install pcAnywhere. We have a laptop here with the same issue. I posted about it in another post
but try installing or updateing the .NET framework and see if it works again. Thanks.
Final solution was to reinstall/remove the third-party firewall, even though I had removed it in the beginning. Guess it wasn't totally removed. :-0 --BillShow quoteHide quote "usernameandpassword" <usernameandpassw***@discussions.microsoft.com> wrote in message news:36F925DC-8E56-43A6-B928-926409B7C03E@microsoft.com... > We have a laptop here with the same issue. I posted about it in another > post > but try installing or updateing the .NET framework and see if it works > again. |
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