> ToddAndMargo wrote:
>
>> Hi All,
>>
>>     I have a customer with a wireless calibration device.
>> It is based on XP.  Buried inside it (you have to disassemble
>> the unit) is a "Via Network Technologies USB Wireless Lan adapter"
>>
>>     Problem: the wireless adapter always boots up with a bang
>> mark on it in the device manager.  If I uninstall it and
>> scan for new hardware, it comes back perfectly.  That is,
>> until you shut down and reboot.  Then the bang mark is back.
>
> What do the tech support people for the wireless calibration device say?
> That would be my first step to troubleshoot this.
>
> Malke

> ToddAndMargo wrote:
> 
>> I do not give up so easily!  :-)
>
> It isn't a question of giving up. Your customer has a piece of proprietary
> hardware that isn't working with the computer's wireless drivers. I don't
> know what "reflash everything" means. If it means your customer got the
> computer from the proprietary hardware people as part of the proprietary
> hardware service, you should let your customer do the sensible thing and
> send the whole thing back to the proprietary hardware people.
>
> There's a whole lot of information missing from your posts. For instance, if
> this all worked on the same computer before, what has changed between the
> time things worked and the time they didn't? If this has never worked on
> the customer's (presumably) new computer, then the proprietary hardware
> people need to figure out why their device is causing the problem with the
> computer's wireless drivers. No one else can do this except them.
>
> Or perhaps there is no computer at all since you say this hardware device is
> "based on XP". There is a whole lot of difference between a real computer
> running a full version of Windows XP and a proprietary device running some
> form of XP, perhaps the embedded version.
>
> You do what you want, but you can't troubleshoot the proprietary device (if
> that's what you're trying to do) like you would a regular computer running
> XP.
>
> I'm sorry that I was unable to help you.
>
> Malke