error message

26 Feb 2009 5:05 AM

Ann

This question is for Windows XP users

When trying to log on to Internel Explorer I received the following error:
Motive SB.exe bad image, the application or
DLLC://Program~1/Verizon/SMARTB~SBHook.dll is not a valid Windows image.
Please check this against your installation diskette. I tried to run
installation disk, when I received another prompt: Cannot perform ----Need
Administrator's permission. I am Administrator, yet I could not gain access.
Puzzled????

26 Feb 2009 12:19 PM

Malke

Ann wrote:

>
> This question is for Windows XP users
>
> When trying to log on to Internel Explorer I received the following error:
> Motive SB.exe bad image, the application or
> DLLC://Program~1/Verizon/SMARTB~SBHook.dll is not a valid Windows image.
> Please check this against your installation diskette. I tried to run
> installation disk, when I received another prompt: Cannot perform
> ----Need
> Administrator's permission. I am Administrator, yet I could not gain
> access.
> Puzzled????

After installing IE7, users may get a SmartBridge Alert error message at
startup. SmartBridge is distributing an old version of PSAPI.DLL.

To work around this error, navigate to the installation location for
SmartBridge (\Program Files\Verizon (or name of ISP)...\Smart...). Find
PSAPI.DLL and rename it to something like PSAPIOLD.DLL. Reboot. The program
will find the new PSAPI.DLL in the \Windows\System32 directory and function
normally.

Or simply prevent Motive SmartBridge from running at Startup. It isn't
necessary.
Start>Run>msconfig [enter]

This brings up the System Configuration Utility. Look on the Startup tab and
find the probable culprit. Uncheck the box next to its name, Apply and OK
out. You don't need to restart immediately, but the next time you do you'll
get a dialog saying you've used the Utility. Just tick the box that says in
effect, "don't bother me about this again".

Important - Do not use the System Configuration Utility to stop processes.
Instead, use Start>Run>services.msc [enter] and do not stop any services
unless you really, really know what you're doing.

How to Troubleshoot By Using the Msconfig Utility in Windows XP -
http://support.microsoft.com/?id=310560
The free Autoruns program is very useful for managing your Startup -
http://www.microsoft.com/technet/sysinternals/default.mspx

Malke

--
MS-MVP
Elephant Boy Computers - Don't Panic!
http://www.elephantboycomputers.com/#FAQ