"Bill H." <w*@photosourcefolio.com> wrote in message
news:u4AnwDsmJHA.5620@TK2MSFTNGP06.phx.gbl...
> Is it still in XP somewhere?  I ask because:
>
> When I have a remote computer execute the "Remote Assistance" program, the
> remote computer gets the window, and then uses email to send the request
> to me.
>
> The email comes in with an attachment and a hyperlink in the body:
>
> You can easily provide assistance from your computer by following the
> instructions at:
>
> http://windows.microsoft.com/RemoteAssistance/RA.asp
>
>
> That link is bad, taking me to a web page that says, "Something didn't
> work as planned."  Real informative!
>
> So, I launch the attachment which asks if I want to connect.  I say yes.
> Then I get an error msg window from Remote Assistance:
> "A Remote Assistance connection could not be established because the DNS
> name of the remote computer could not be resolved."
>
> So how is one supposed to use Remote Assistance over the Internet with two
> XP computers?  Both of these computers are behind a broadband router using
> NAT.
>
> Thx.
>
> --
> Bill
>
>
>

"Jack (MVP-Networking)." <j***@discussiongroup.com> wrote in message
news:e3iw3UsmJHA.1340@TK2MSFTNGP06.phx.gbl...
> Hi
> Maybe this can Help,
> http://www.microsoft.com/windowsxp/using/helpandsupport/rafaq-technical.mspx
> Jack (MS, MVP-Networking)
>
> "Bill H." <w*@photosourcefolio.com> wrote in message
> news:u4AnwDsmJHA.5620@TK2MSFTNGP06.phx.gbl...
>> Is it still in XP somewhere?  I ask because:
>>
>> When I have a remote computer execute the "Remote Assistance" program,
>> the remote computer gets the window, and then uses email to send the
>> request to me.
>>
>> The email comes in with an attachment and a hyperlink in the body:
>>
>> You can easily provide assistance from your computer by following the
>> instructions at:
>>
>> http://windows.microsoft.com/RemoteAssistance/RA.asp
>>
>>
>> That link is bad, taking me to a web page that says, "Something didn't
>> work as planned."  Real informative!
>>
>> So, I launch the attachment which asks if I want to connect.  I say yes.
>> Then I get an error msg window from Remote Assistance:
>> "A Remote Assistance connection could not be established because the DNS
>> name of the remote computer could not be resolved."
>>
>> So how is one supposed to use Remote Assistance over the Internet with
>> two XP computers?  Both of these computers are behind a broadband router
>> using NAT.
>>
>> Thx.
>>
>> --
>> Bill
>>
>>
>>
>

>Well, if I read that faq correctly, RA won't work across the Internet unless
>both computers have public IP addresses.
>
>--Bill
>
>"Jack (MVP-Networking)." <j***@discussiongroup.com> wrote in message
>news:e3iw3UsmJHA.1340@TK2MSFTNGP06.phx.gbl...
>> Hi
>> Maybe this can Help,
>> http://www.microsoft.com/windowsxp/using/helpandsupport/rafaq-technical.mspx
>> Jack (MS, MVP-Networking)
>>
>> "Bill H." <w*@photosourcefolio.com> wrote in message
>> news:u4AnwDsmJHA.5620@TK2MSFTNGP06.phx.gbl...
>>> Is it still in XP somewhere?  I ask because:
>>>
>>> When I have a remote computer execute the "Remote Assistance" program,
>>> the remote computer gets the window, and then uses email to send the
>>> request to me.
>>>
>>> The email comes in with an attachment and a hyperlink in the body:
>>>
>>> You can easily provide assistance from your computer by following the
>>> instructions at:
>>>
>>> http://windows.microsoft.com/RemoteAssistance/RA.asp
>>>
>>>
>>> That link is bad, taking me to a web page that says, "Something didn't
>>> work as planned."  Real informative!
>>>
>>> So, I launch the attachment which asks if I want to connect.  I say yes.
>>> Then I get an error msg window from Remote Assistance:
>>> "A Remote Assistance connection could not be established because the DNS
>>> name of the remote computer could not be resolved."
>>>
>>> So how is one supposed to use Remote Assistance over the Internet with
>>> two XP computers?  Both of these computers are behind a broadband router
>>> using NAT.
>>>
>>> Thx.
>>>
>>> --
>>> Bill
>>>
>>>
>>>
>>
>
--