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Can't connect to 1 web site

Author
11 Mar 2009 4:40 PM
plmurray
There is one web site I can't connect to using its name.  If I use its IP
address I can get there but can't move around from page to page.  I get the
message "IE cannot display the web page".  I have friends who can connect to
the web page using its name.  As far as I know there is only one web site so
affected, I seem to be able to connect everywhere else.

Operating System : XP Home SP3 auto-updated
Browser: IE and/or Firefox
Internet : Cable 2MB - computer connected to modem by cable
TCP/IP settings: both IP address and DNS sever address obtained automatically
ISP: Virgin (UK)
web site required: avonscouts.org.uk
IP address of required web site: 91.103.218.30

I have contacted Virgin who say they think it is my computer problem.

I feel there must be something lurking in the nether regions of my machine,
can anybody help me to find out where and what it is?

Plmurray

Author
11 Mar 2009 6:48 PM
RobertVA
plmurray wrote:
Show quoteHide quote
> There is one web site I can't connect to using its name.  If I use its IP
> address I can get there but can't move around from page to page.  I get the
> message "IE cannot display the web page".  I have friends who can connect to
> the web page using its name.  As far as I know there is only one web site so
> affected, I seem to be able to connect everywhere else.
>
> Operating System : XP Home SP3 auto-updated
> Browser: IE and/or Firefox
> Internet : Cable 2MB - computer connected to modem by cable
> TCP/IP settings: both IP address and DNS sever address obtained automatically
> ISP: Virgin (UK)
> web site required: avonscouts.org.uk
> IP address of required web site: 91.103.218.30
>
> I have contacted Virgin who say they think it is my computer problem.
>
> I feel there must be something lurking in the nether regions of my machine,
> can anybody help me to find out where and what it is?
>
> Plmurray

Some possibilities (might not be a complete list):

Erroneous data on the Domain Name Server (DNS). When an Internet client
program uses a URL your computer accesses a remote server that looks up
the IP address in a database. Occasionally there are corrupted entries
in these databases. Sometimes you have to wait for the data to be
updated with the correct data.

The computer is being redirected by an entry in your hosts file (no
extension). Load the Hosts file into Notepad and let us know if there is
a line containing the affected domain name.
Author
11 Mar 2009 9:36 PM
plmurray
Thanks Robert

There is no mention of the domain name in Hosts

So, if it is the DNS in error, should I bring this to the attention of my
ISP?  Might the ISP be able to give me an alternative DNS?

Plmurray

Show quoteHide quote
"RobertVA" wrote:

> plmurray wrote:
> > There is one web site I can't connect to using its name.  If I use its IP
> > address I can get there but can't move around from page to page.  I get the
> > message "IE cannot display the web page".  I have friends who can connect to
> > the web page using its name.  As far as I know there is only one web site so
> > affected, I seem to be able to connect everywhere else.
> >
> > Operating System : XP Home SP3 auto-updated
> > Browser: IE and/or Firefox
> > Internet : Cable 2MB - computer connected to modem by cable
> > TCP/IP settings: both IP address and DNS sever address obtained automatically
> > ISP: Virgin (UK)
> > web site required: avonscouts.org.uk
> > IP address of required web site: 91.103.218.30
> >
> > I have contacted Virgin who say they think it is my computer problem.
> >
> > I feel there must be something lurking in the nether regions of my machine,
> > can anybody help me to find out where and what it is?
> >
> > Plmurray
>
> Some possibilities (might not be a complete list):
>
> Erroneous data on the Domain Name Server (DNS). When an Internet client
> program uses a URL your computer accesses a remote server that looks up
> the IP address in a database. Occasionally there are corrupted entries
> in these databases. Sometimes you have to wait for the data to be
> updated with the correct data.
>
> The computer is being redirected by an entry in your hosts file (no
> extension). Load the Hosts file into Notepad and let us know if there is
> a line containing the affected domain name.
>
Author
11 Mar 2009 11:47 PM
RobertVA
plmurray wrote:
Show quoteHide quote
> Thanks Robert
>
> There is no mention of the domain name in Hosts
>
> So, if it is the DNS in error, should I bring this to the attention of my
> ISP?  Might the ISP be able to give me an alternative DNS?
>
> Plmurray
>
> "RobertVA" wrote:
>
>> plmurray wrote:
>>> There is one web site I can't connect to using its name.  If I use its IP
>>> address I can get there but can't move around from page to page.  I get the
>>> message "IE cannot display the web page".  I have friends who can connect to
>>> the web page using its name.  As far as I know there is only one web site so
>>> affected, I seem to be able to connect everywhere else.
>>>
>>> Operating System : XP Home SP3 auto-updated
>>> Browser: IE and/or Firefox
>>> Internet : Cable 2MB - computer connected to modem by cable
>>> TCP/IP settings: both IP address and DNS sever address obtained automatically
>>> ISP: Virgin (UK)
>>> web site required: avonscouts.org.uk
>>> IP address of required web site: 91.103.218.30
>>>
>>> I have contacted Virgin who say they think it is my computer problem.
>>>
>>> I feel there must be something lurking in the nether regions of my machine,
>>> can anybody help me to find out where and what it is?
>>>
>>> Plmurray
>> Some possibilities (might not be a complete list):
>>
>> Erroneous data on the Domain Name Server (DNS). When an Internet client
>> program uses a URL your computer accesses a remote server that looks up
>> the IP address in a database. Occasionally there are corrupted entries
>> in these databases. Sometimes you have to wait for the data to be
>> updated with the correct data.
>>
>> The computer is being redirected by an entry in your hosts file (no
>> extension). Load the Hosts file into Notepad and let us know if there is
>> a line containing the affected domain name.

IF a bad DNS record is the cause, the solution may have to come from the
registrar that the web site deals with. When someone registers a domain
name (web site, news server or email server) the registrar places a
record containing the domain name and IP address in a system of
interconnected DNSs, which periodically mirror each other (copy each
other's data). The error might keep reoccurring until the server that
originated the corrupted data is corrected.

I not a big expert, but comparing a tracert (in the command prompt) on
the domain name to a tracert on the IP address MIGHT show some
indication of where the problem DNS entry is being utilized.
Author
12 Mar 2009 9:10 AM
plmurray
Thanks again, Robert

I think your confidence that the DNS servers would look after themselves has
been proved correct.

I have done nothing and this morning everything works just fine.

Incidentally I have always told my children, when they complained of feeling
unwell, that drinking lots of water and a good night's sleep cures 99% of all
known illnesses.  I did not know that it also works with computers (although
I did not drench it with water).

Thanks again for your time and interest.

plmurray

Show quoteHide quote
"RobertVA" wrote:

> plmurray wrote:
> > Thanks Robert
> >
> > There is no mention of the domain name in Hosts
> >
> > So, if it is the DNS in error, should I bring this to the attention of my
> > ISP?  Might the ISP be able to give me an alternative DNS?
> >
> > Plmurray
> >
> > "RobertVA" wrote:
> >
> >> plmurray wrote:
> >>> There is one web site I can't connect to using its name.  If I use its IP
> >>> address I can get there but can't move around from page to page.  I get the
> >>> message "IE cannot display the web page".  I have friends who can connect to
> >>> the web page using its name.  As far as I know there is only one web site so
> >>> affected, I seem to be able to connect everywhere else.
> >>>
> >>> Operating System : XP Home SP3 auto-updated
> >>> Browser: IE and/or Firefox
> >>> Internet : Cable 2MB - computer connected to modem by cable
> >>> TCP/IP settings: both IP address and DNS sever address obtained automatically
> >>> ISP: Virgin (UK)
> >>> web site required: avonscouts.org.uk
> >>> IP address of required web site: 91.103.218.30
> >>>
> >>> I have contacted Virgin who say they think it is my computer problem.
> >>>
> >>> I feel there must be something lurking in the nether regions of my machine,
> >>> can anybody help me to find out where and what it is?
> >>>
> >>> Plmurray
> >> Some possibilities (might not be a complete list):
> >>
> >> Erroneous data on the Domain Name Server (DNS). When an Internet client
> >> program uses a URL your computer accesses a remote server that looks up
> >> the IP address in a database. Occasionally there are corrupted entries
> >> in these databases. Sometimes you have to wait for the data to be
> >> updated with the correct data.
> >>
> >> The computer is being redirected by an entry in your hosts file (no
> >> extension). Load the Hosts file into Notepad and let us know if there is
> >> a line containing the affected domain name.
>
> IF a bad DNS record is the cause, the solution may have to come from the
> registrar that the web site deals with. When someone registers a domain
> name (web site, news server or email server) the registrar places a
> record containing the domain name and IP address in a system of
> interconnected DNSs, which periodically mirror each other (copy each
> other's data). The error might keep reoccurring until the server that
> originated the corrupted data is corrected.
>
> I not a big expert, but comparing a tracert (in the command prompt) on
> the domain name to a tracert on the IP address MIGHT show some
> indication of where the problem DNS entry is being utilized.
>
Author
12 Mar 2009 7:29 PM
John Wunderlich
=?Utf-8?B?cGxtdXJyYXk=?= <plmur***@discussions.microsoft.com> wrote
Show quoteHide quote
in news:0E4AB4C6-33AB-491D-B936-DD094BE517DE@microsoft.com:

>> plmurray wrote:
>>> There is one web site I can't connect to using its name.  If I
>>> use its IP address I can get there but can't move around from
>>> page to page.  I get the message "IE cannot display the web
>>> page".  I have friends who can connect to the web page using its
>>> name.  As far as I know there is only one web site so affected,
>>> I seem to be able to connect everywhere else.
>>>
>>> Operating System : XP Home SP3 auto-updated
>>> Browser: IE and/or Firefox
>>> Internet : Cable 2MB - computer connected to modem by cable
>>> TCP/IP settings: both IP address and DNS sever address obtained
>>> automatically ISP: Virgin (UK)
>>> web site required: avonscouts.org.uk
>>> IP address of required web site: 91.103.218.30
>>>
>>> I have contacted Virgin who say they think it is my computer
>>> problem.
>>>
>>> I feel there must be something lurking in the nether regions of
>>> my machine, can anybody help me to find out where and what it
>>> is?
>>>
>>> Plmurray
>>
>> Some possibilities (might not be a complete list):
>>
>> Erroneous data on the Domain Name Server (DNS). When an Internet
>> client program uses a URL your computer accesses a remote server
>> that looks up the IP address in a database. Occasionally there
>> are corrupted entries in these databases. Sometimes you have to
>> wait for the data to be updated with the correct data.
>>
>> The computer is being redirected by an entry in your hosts file
>> (no extension). Load the Hosts file into Notepad and let us know
>> if there is a line containing the affected domain name.
>>

> Thanks Robert
>
> There is no mention of the domain name in Hosts
>
> So, if it is the DNS in error, should I bring this to the
> attention of my ISP?  Might the ISP be able to give me an
> alternative DNS?
>
> Plmurray
>
> "RobertVA" wrote:
>

There's nothing to say that you have to use your ISP's DNS Server.
Try OpenDNS.  It's free...

  <https://www.opendns.com/start/>

HTH,
  John
Author
15 Mar 2009 5:05 PM
Jamie Neve
Virus scan, then make sure IE proxy settings are to default, sometimes they
change if some software needs them to.

Show quoteHide quote
"plmurray" <plmur***@discussions.microsoft.com> wrote in message
news:32A57024-F524-406B-8F6C-4FF0EE8782E8@microsoft.com...
> There is one web site I can't connect to using its name.  If I use its IP
> address I can get there but can't move around from page to page.  I get
> the
> message "IE cannot display the web page".  I have friends who can connect
> to
> the web page using its name.  As far as I know there is only one web site
> so
> affected, I seem to be able to connect everywhere else.
>
> Operating System : XP Home SP3 auto-updated
> Browser: IE and/or Firefox
> Internet : Cable 2MB - computer connected to modem by cable
> TCP/IP settings: both IP address and DNS sever address obtained
> automatically
> ISP: Virgin (UK)
> web site required: avonscouts.org.uk
> IP address of required web site: 91.103.218.30
>
> I have contacted Virgin who say they think it is my computer problem.
>
> I feel there must be something lurking in the nether regions of my
> machine,
> can anybody help me to find out where and what it is?
>
> Plmurray