no internet or email connection

13 Mar 2009 10:59 PM

deskra

I've posted this before and have gotten nowhere.
I have a laptop running XP Pro. Stopped connecting to internet and ISP
provider for email.
Cannot connect either through wireless net or dialup.
Tried remedy links sent from Jack-MVP to me and to others. Virus scan was
clean.
Should I wipe the disk and start over?

14 Mar 2009 2:35 AM

Lanwench [MVP - Exchange]

deskra <des***@discussions.microsoft.com> wrote:

> I've posted this before and have gotten nowhere.
> I have a laptop running XP Pro. Stopped connecting to internet and ISP
> provider for email.
> Cannot connect either through wireless net or dialup.
> Tried remedy links sent from Jack-MVP to me and to others. Virus scan
> was clean.
> Should I wipe the disk and start over?

Hi - a reinstall is a tall order. You'll need to supply a lot more
information if you need help. We'd need to know what you've done to
troubleshoot, whether you've scanned for malware/viruses, whether you've
tried pinging, whether you even get an IP address, and ideally what happened
since this last worked.

14 Mar 2009 4:15 AM

James Egan

On Fri, 13 Mar 2009 15:59:01 -0700, deskra
<des***@discussions.microsoft.com> wrote:

>Should I wipe the disk and start over?

If you do eventaully do that, make a note of all the installed
hardware in the device manager. You might have to get a driver or two
off the Internet to get all your equipment up and running again. Then
there's all the re-installation of your programs and customisations.
One would hope that starting over would still be a long way down the
list unless you have a reasonably up to date disk image to restore
from?

Before all that, have you tried resetting the winsock by typing at a
command prompt "netsh winsock reset catalog" ?

Jim.

14 Mar 2009 11:35 PM

deskra

Thank you for your replies.

Here's some info:
Running XP Pro SP2 on laptop. Wireless net is healthy (can access files,
share printers).
With either LAN or dialup cannot access internet or email.

Scanned for malware with AVG 8.0. No infections found.
Checked registry with Wise Registry Cleaner. All cleaned and fixed. No change.
Ran "netsh winsock reset catalog" at command prompt. No change.
Tried to repair the winsock with directions from this link:
http://www.ezlan.net/clean.html#refreshnet./ No change
Ping on laptop timed out. Reply was received on desktop server.

What can I do to further troubleshoot?

Show quoteHide quote

"deskra" wrote:

> I've posted this before and have gotten nowhere.
> I have a laptop running XP Pro. Stopped connecting to internet and ISP
> provider for email.
> Cannot connect either through wireless net or dialup.
> Tried remedy links sent from Jack-MVP to me and to others. Virus scan was
> clean.
> Should I wipe the disk and start over?

15 Mar 2009 2:52 AM

Lem

deskra wrote:
Show quoteHide quote

> Thank you for your replies.
>
> Here's some info:
> Running XP Pro SP2 on laptop. Wireless net is healthy (can access files,
> share printers).
> With either LAN or dialup cannot access internet or email.
>
> Scanned for malware with AVG 8.0. No infections found.
> Checked registry with Wise Registry Cleaner. All cleaned and fixed. No change.
> Ran "netsh winsock reset catalog" at command prompt. No change.
> Tried to repair the winsock with directions from this link:
> http://www.ezlan.net/clean.html#refreshnet./ No change
> Ping on laptop timed out. Reply was received on desktop server.
>
> What can I do to further troubleshoot?
>
> "deskra" wrote:
>
>> I've posted this before and have gotten nowhere.
>> I have a laptop running XP Pro. Stopped connecting to internet and ISP
>> provider for email.
>> Cannot connect either through wireless net or dialup.
>> Tried remedy links sent from Jack-MVP to me and to others. Virus scan was
>> clean.
>> Should I wipe the disk and start over?

You say that you can access another computer on your LAN via wireless
connection. Is that connection to a router or are you using ICS? If
you're using a router, what do you see when you access the router's
configuration utility and look at its connection status? If ICS, is the
other computer successfully accessing the Internet?

What happens when you attempt to connect to your ISP using dialup?

What does ipconfig /all show?

--
Lem -- MS-MVP

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm

15 Mar 2009 5:03 PM

Jamie Neve

Yes backup all drivers then re install windows xp. Email me if any further
problems

Show quoteHide quote

"Lem" <lemp40@unknownhost> wrote in message
news:OBDhEkRpJHA.5360@TK2MSFTNGP03.phx.gbl...
> deskra wrote:
>> Thank you for your replies.
>>
>> Here's some info:
>> Running XP Pro SP2 on laptop. Wireless net is healthy (can access files,
>> share printers).
>> With either LAN or dialup cannot access internet or email.
>>
>> Scanned for malware with AVG 8.0. No infections found.
>> Checked registry with Wise Registry Cleaner. All cleaned and fixed. No
>> change.
>> Ran "netsh winsock reset catalog" at command prompt. No change.
>> Tried to repair the winsock with directions from this link:
>> http://www.ezlan.net/clean.html#refreshnet./ No change
>> Ping on laptop timed out. Reply was received on desktop server.
>>
>> What can I do to further troubleshoot?
>>
>> "deskra" wrote:
>>
>>> I've posted this before and have gotten nowhere.
>>> I have a laptop running XP Pro. Stopped connecting to internet and ISP
>>> provider for email.
>>> Cannot connect either through wireless net or dialup.
>>> Tried remedy links sent from Jack-MVP to me and to others. Virus scan
>>> was clean. Should I wipe the disk and start over?
>
> You say that you can access another computer on your LAN via wireless
> connection. Is that connection to a router or are you using ICS? If you're
> using a router, what do you see when you access the router's configuration
> utility and look at its connection status? If ICS, is the other computer
> successfully accessing the Internet?
>
> What happens when you attempt to connect to your ISP using dialup?
>
> What does ipconfig /all show?
>
>
>
> --
> Lem -- MS-MVP
>
> To the moon and back with 2K words of RAM and 36K words of ROM.
> http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
> http://history.nasa.gov/afj/compessay.htm

15 Mar 2009 9:01 AM

James Egan

On Sat, 14 Mar 2009 16:35:01 -0700, deskra
<des***@discussions.microsoft.com> wrote:

>Scanned for malware with AVG 8.0. No infections found.
>Checked registry with Wise Registry Cleaner. All cleaned and fixed. No change.
>Ran "netsh winsock reset catalog" at command prompt. No change.
>Tried to repair the winsock with directions from this link:
>http://www.ezlan.net/clean.html#refreshnet./ No change
>Ping on laptop timed out. Reply was received on desktop server.
>
>What can I do to further troubleshoot?

If you have xp firewall running then disable it to see what happens.
If you have a third party firewall uninstall it.
Look to reset the security settings in Internet Explorer back to
default values.

Jim.