"Aqueous" <Aque***@discussions.microsoft.com> wrote in message
news:C72D5559-7D87-4E82-903D-4CAFEB3E3ABD@microsoft.com...
>I cannot renew my IP address, i cannot get a default gateway or DNS server.
>I
> have broadband, ethernet from the cable modem, which works fine on the mac
> i
> hooked it to so i can write this.  The IP is in range of 169.254.xxx.  I
> think that is not what it is supposed to be?
> Background:  XP crashed with a bad kernel32, gdi32 driver, and maybe
> others
> after running chkdsk for routine maintenance. This is an OEM machine but i
> got a set of system restore disks from HP and ran standard system restore
> which brought back data files and allowed XP to boot. I uninstalled Norton
> 2005 which is what showed up after the restore, and installed NIS2009,
> plugged in the ethernet, and tried to run live update when i found no
> internet connection. I dont see how any files could already be corrupted
> as
> this is supposed to be like a new install.  but something is wrong.  I am
> trying to get help from HP but perhaps someone here has insight.
> I need help getting to the Internet so I can download updates etc, and
> maybe
> find out the source of the whole problem if there was something got past
> NIS...

"Bob Lin (MS-MVP)" wrote:

> We need to upgrade the NIC driver. But since we can't access the Internet,
> try to setup static IP address (you can refer to Mac) to access the
> Internet. Please post back.
>
> --
> Bob Lin, MS-MVP, MCSE & CNE
> Networking, Internet, Routing, VPN Troubleshooting on
> http://www.ChicagoTech.net
> How to Setup Windows, Network, VPN & Remote Access on
> http://www.HowToNetworking.com
>
>
> "Aqueous" <Aque***@discussions.microsoft.com> wrote in message
> news:C72D5559-7D87-4E82-903D-4CAFEB3E3ABD@microsoft.com...
> >I cannot renew my IP address, i cannot get a default gateway or DNS server.
> >I
> > have broadband, ethernet from the cable modem, which works fine on the mac
> > i
> > hooked it to so i can write this.  The IP is in range of 169.254.xxx.  I
> > think that is not what it is supposed to be?
> > Background:  XP crashed with a bad kernel32, gdi32 driver, and maybe
> > others
> > after running chkdsk for routine maintenance. This is an OEM machine but i
> > got a set of system restore disks from HP and ran standard system restore
> > which brought back data files and allowed XP to boot. I uninstalled Norton
> > 2005 which is what showed up after the restore, and installed NIS2009,
> > plugged in the ethernet, and tried to run live update when i found no
> > internet connection. I dont see how any files could already be corrupted
> > as
> > this is supposed to be like a new install.  but something is wrong.  I am
> > trying to get help from HP but perhaps someone here has insight.
> > I need help getting to the Internet so I can download updates etc, and
> > maybe
> > find out the source of the whole problem if there was something got past
> > NIS...
>
>

"Rich/rerat" wrote:

> Aqueous,
> One of those system restore Discs should have the drivers for hardware for your
> PC. Check through them.
>
> --
> Add MS to your News Reader: news://msnews.microsoft.com
> Rich/rerat
> (RRR News)    <message rule>
> <<Previous Text Snipped to Save Bandwidth When Appropriate>>
>
>
> "Aqueous" <Aque***@discussions.microsoft.com> wrote in message
> news:C72D5559-7D87-4E82-903D-4CAFEB3E3ABD@microsoft.com...
> I cannot renew my IP address, i cannot get a default gateway or DNS server. I
> have broadband, ethernet from the cable modem, which works fine on the mac i
> hooked it to so i can write this.  The IP is in range of 169.254.xxx.  I
> think that is not what it is supposed to be?
> Background:  XP crashed with a bad kernel32, gdi32 driver, and maybe others
> after running chkdsk for routine maintenance. This is an OEM machine but i
> got a set of system restore disks from HP and ran standard system restore
> which brought back data files and allowed XP to boot. I uninstalled Norton
> 2005 which is what showed up after the restore, and installed NIS2009,
> plugged in the ethernet, and tried to run live update when i found no
> internet connection. I dont see how any files could already be corrupted as
> this is supposed to be like a new install.  but something is wrong.  I am
> trying to get help from HP but perhaps someone here has insight.
> I need help getting to the Internet so I can download updates etc, and maybe
> find out the source of the whole problem if there was something got past
> NIS...
>
>

"Rich/rerat" wrote:

> Aqueous,
> One of those system restore Discs should have the drivers for hardware for
> your
> PC. Check through them.
>
> --
> Add MS to your News Reader: news://msnews.microsoft.com
> Rich/rerat
> (RRR News)    <message rule>
> <<Previous Text Snipped to Save Bandwidth When Appropriate>>
>
>
> "Aqueous" <Aque***@discussions.microsoft.com> wrote in message
> news:C72D5559-7D87-4E82-903D-4CAFEB3E3ABD@microsoft.com...
> I cannot renew my IP address, i cannot get a default gateway or DNS server. I
> have broadband, ethernet from the cable modem, which works fine on the mac i
> hooked it to so i can write this.  The IP is in range of 169.254.xxx.  I
> think that is not what it is supposed to be?
> Background:  XP crashed with a bad kernel32, gdi32 driver, and maybe others
> after running chkdsk for routine maintenance. This is an OEM machine but i
> got a set of system restore disks from HP and ran standard system restore
> which brought back data files and allowed XP to boot. I uninstalled Norton
> 2005 which is what showed up after the restore, and installed NIS2009,
> plugged in the ethernet, and tried to run live update when i found no
> internet connection. I dont see how any files could already be corrupted as
> this is supposed to be like a new install.  but something is wrong.  I am
> trying to get help from HP but perhaps someone here has insight.
> I need help getting to the Internet so I can download updates etc, and maybe
> find out the source of the whole problem if there was something got past
> NIS...
>
>

"Rich/rerat" wrote:

> Aqueous,
> It should be on a disc that has drivers on the label. It might be with the one
> that says Modem or Networking applications/drivers. I am not familar with HP
> products. You may need to pop each disc in the CD/DVD-ROM, and see what is
> available on each one of them.
>
> You should first check and make sure that you have all the drivers installed
> that you need for your PC.
>
> Control Panel> Systems> Hardware tab> Device Manager> Make sure that there are
> no Yellow marks next to a device. Look under Networking and see if you have the
> driver installed for the device there, should be something like:
> Broadcom440x 10/100 Integrated Controller (PC's Brand may be different.)
>
> --
> Add MS to your News Reader: news://msnews.microsoft.com
> Rich/rerat
> (RRR News)    <message rule>
> <<Previous Text Snipped to Save Bandwidth When Appropriate>>
>
>
> "Aqueous" <Aque***@discussions.microsoft.com> wrote in message
> news:40F50D3A-09D5-4914-A9AE-BA25F14753FF@microsoft.com...
> Thanks Rich/,  Do you mean use internet explorer to see the files? Can you
> suggest what i should be looking for? there are 12 disks. i only had to use
> first one, and it autoran into a wizard.
>
> "Rich/rerat" wrote:
>
> > Aqueous,
> > One of those system restore Discs should have the drivers for hardware for
> > your
> > PC. Check through them.
> >
> > --
> > Add MS to your News Reader: news://msnews.microsoft.com
> > Rich/rerat
> > (RRR News)    <message rule>
> > <<Previous Text Snipped to Save Bandwidth When Appropriate>>
> >
> >
> > "Aqueous" <Aque***@discussions.microsoft.com> wrote in message
> > news:C72D5559-7D87-4E82-903D-4CAFEB3E3ABD@microsoft.com...
> > I cannot renew my IP address, i cannot get a default gateway or DNS server. I
> > have broadband, ethernet from the cable modem, which works fine on the mac i
> > hooked it to so i can write this.  The IP is in range of 169.254.xxx.  I
> > think that is not what it is supposed to be?
> > Background:  XP crashed with a bad kernel32, gdi32 driver, and maybe others
> > after running chkdsk for routine maintenance. This is an OEM machine but i
> > got a set of system restore disks from HP and ran standard system restore
> > which brought back data files and allowed XP to boot. I uninstalled Norton
> > 2005 which is what showed up after the restore, and installed NIS2009,
> > plugged in the ethernet, and tried to run live update when i found no
> > internet connection. I dont see how any files could already be corrupted as
> > this is supposed to be like a new install.  but something is wrong.  I am
> > trying to get help from HP but perhaps someone here has insight.
> > I need help getting to the Internet so I can download updates etc, and maybe
> > find out the source of the whole problem if there was something got past
> > NIS...
> >
> >
>
>

"Aqueous" wrote:

> I cannot renew my IP address, i cannot get a default gateway or DNS server. I
> have broadband, ethernet from the cable modem, which works fine on the mac i
> hooked it to so i can write this.  The IP is in range of 169.254.xxx.  I
> think that is not what it is supposed to be?
> Background:  XP crashed with a bad kernel32, gdi32 driver, and maybe others
> after running chkdsk for routine maintenance. This is an OEM machine but i
> got a set of system restore disks from HP and ran standard system restore
> which brought back data files and allowed XP to boot. I uninstalled Norton
> 2005 which is what showed up after the restore, and installed NIS2009,
> plugged in the ethernet, and tried to run live update when i found no
> internet connection. I dont see how any files could already be corrupted as
> this is supposed to be like a new install.  but something is wrong.  I am
> trying to get help from HP but perhaps someone here has insight.
> I need help getting to the Internet so I can download updates etc, and maybe
> find out the source of the whole problem if there was something got past
> NIS...

"nass" wrote:

>
>
> "Aqueous" wrote:
>
> > I cannot renew my IP address, i cannot get a default gateway or DNS server. I
> > have broadband, ethernet from the cable modem, which works fine on the mac i
> > hooked it to so i can write this.  The IP is in range of 169.254.xxx.  I
> > think that is not what it is supposed to be?
> > Background:  XP crashed with a bad kernel32, gdi32 driver, and maybe others
> > after running chkdsk for routine maintenance. This is an OEM machine but i
> > got a set of system restore disks from HP and ran standard system restore
> > which brought back data files and allowed XP to boot. I uninstalled Norton
> > 2005 which is what showed up after the restore, and installed NIS2009,
> > plugged in the ethernet, and tried to run live update when i found no
> > internet connection. I dont see how any files could already be corrupted as
> > this is supposed to be like a new install.  but something is wrong.  I am
> > trying to get help from HP but perhaps someone here has insight.
> > I need help getting to the Internet so I can download updates etc, and maybe
> > find out the source of the whole problem if there was something got past
> > NIS...
>
> Adding to Bob good advice, you said a restore disks. I will take it as
> Destructive Restore procedure.
>
> what you are getting now is Automatic Private IP Addressing (APIPA) , it
> means you don't have  connection set up or the PC doesn't talk to the Modem.
>
> So, you need to set up the Broadband or treat it as a new installation , by
> installing the software and follow the wizard. Also if your ISP given you the
> setting like User name/Password...etc.
>
> But can you do this before trying the set up wizard. Right click the LAN
> connection and select Properties, select TCP/IP inertnet protocol and click
> on the properties button.
>
> Under general Tab make sure the check Radio button for the following is
> checked:
>
> (*) Obtain an IP address automatically
>
>
> (*) Obtain DNS server address automatically.
>
> Then Click on Alternate Configuration Tab and make sure this Radio button
> checked:
> (*) Automatic private IP address
>
> Click [OK] and reboot your machine.
>
> Do you get a connection.
>
>
>

"Aqueous" wrote:

> Thank you nass,
> the properties were originally as you described them, but at suggestion of
> Bob i changed to static IP, which resulted in the broken icon disappearing
> but still limited or no connection.  I just did as you suggested and switched
> back to DHCP, which returned the broken sign. I returned to the static IP and
> broken sign disappeared.
> I attempted to re-install software from ISP, which switched settings to DHCP
> but failed to find connection and offers no further tips. broken sign is
> back. 
>
> i know the connection is good as i can plug the ethernet into my mac and it
> works.
> I await further thoughts.
>
>
> "nass" wrote:
>
> >
> >
> > "Aqueous" wrote:
> >
> > > I cannot renew my IP address, i cannot get a default gateway or DNS server. I
> > > have broadband, ethernet from the cable modem, which works fine on the mac i
> > > hooked it to so i can write this.  The IP is in range of 169.254.xxx.  I
> > > think that is not what it is supposed to be?
> > > Background:  XP crashed with a bad kernel32, gdi32 driver, and maybe others
> > > after running chkdsk for routine maintenance. This is an OEM machine but i
> > > got a set of system restore disks from HP and ran standard system restore
> > > which brought back data files and allowed XP to boot. I uninstalled Norton
> > > 2005 which is what showed up after the restore, and installed NIS2009,
> > > plugged in the ethernet, and tried to run live update when i found no
> > > internet connection. I dont see how any files could already be corrupted as
> > > this is supposed to be like a new install.  but something is wrong.  I am
> > > trying to get help from HP but perhaps someone here has insight.
> > > I need help getting to the Internet so I can download updates etc, and maybe
> > > find out the source of the whole problem if there was something got past
> > > NIS...
> >
> > Adding to Bob good advice, you said a restore disks. I will take it as
> > Destructive Restore procedure.
> >
> > what you are getting now is Automatic Private IP Addressing (APIPA) , it
> > means you don't have  connection set up or the PC doesn't talk to the Modem.
> >
> > So, you need to set up the Broadband or treat it as a new installation , by
> > installing the software and follow the wizard. Also if your ISP given you the
> > setting like User name/Password...etc.
> >
> > But can you do this before trying the set up wizard. Right click the LAN
> > connection and select Properties, select TCP/IP inertnet protocol and click
> > on the properties button.
> >
> > Under general Tab make sure the check Radio button for the following is
> > checked:
> >
> > (*) Obtain an IP address automatically
> >
> >
> > (*) Obtain DNS server address automatically.
> >
> > Then Click on Alternate Configuration Tab and make sure this Radio button
> > checked:
> > (*) Automatic private IP address
> >
> > Click [OK] and reboot your machine.
> >
> > Do you get a connection.
> >
> >
> >

"nass" wrote:

>
>
> Try to make NIS allow the network/Ethernet connection by opening the NIS
> firewall and assign the connection as trusted.
>
> Open a run command and type these commands:
> ipconfig /flushdns    click [OK]
> ipconfig /renew         click [OK]
> netsh winsock reset   click [OK]
> Reboot your system. Does it help.
>
> Download this software on USB stick or CD and install it, run a complete scan.
> Malwarebytes© Corporation - Anti-Malware
> http://www.malwarebytes.org/mbam/program/mbam-setup.exe
>
> Let us know your progress.
>
> Also. as per "Bob" instructions, can you provide us the Ipconfig /all output
> if the above didn't help.
>
> "Aqueous" wrote:
>
> > Thank you nass,
> > the properties were originally as you described them, but at suggestion of
> > Bob i changed to static IP, which resulted in the broken icon disappearing
> > but still limited or no connection.  I just did as you suggested and switched
> > back to DHCP, which returned the broken sign. I returned to the static IP and
> > broken sign disappeared.
> > I attempted to re-install software from ISP, which switched settings to DHCP
> > but failed to find connection and offers no further tips. broken sign is
> > back. 
> >
> > i know the connection is good as i can plug the ethernet into my mac and it
> > works.
> > I await further thoughts.
> >
> >
> > "nass" wrote:
> >
> > >
> > >
> > > "Aqueous" wrote:
> > >
> > > > I cannot renew my IP address, i cannot get a default gateway or DNS server. I
> > > > have broadband, ethernet from the cable modem, which works fine on the mac i
> > > > hooked it to so i can write this.  The IP is in range of 169.254.xxx.  I
> > > > think that is not what it is supposed to be?
> > > > Background:  XP crashed with a bad kernel32, gdi32 driver, and maybe others
> > > > after running chkdsk for routine maintenance. This is an OEM machine but i
> > > > got a set of system restore disks from HP and ran standard system restore
> > > > which brought back data files and allowed XP to boot. I uninstalled Norton
> > > > 2005 which is what showed up after the restore, and installed NIS2009,
> > > > plugged in the ethernet, and tried to run live update when i found no
> > > > internet connection. I dont see how any files could already be corrupted as
> > > > this is supposed to be like a new install.  but something is wrong.  I am
> > > > trying to get help from HP but perhaps someone here has insight.
> > > > I need help getting to the Internet so I can download updates etc, and maybe
> > > > find out the source of the whole problem if there was something got past
> > > > NIS...
> > >
> > > Adding to Bob good advice, you said a restore disks. I will take it as
> > > Destructive Restore procedure.
> > >
> > > what you are getting now is Automatic Private IP Addressing (APIPA) , it
> > > means you don't have  connection set up or the PC doesn't talk to the Modem.
> > >
> > > So, you need to set up the Broadband or treat it as a new installation , by
> > > installing the software and follow the wizard. Also if your ISP given you the
> > > setting like User name/Password...etc.
> > >
> > > But can you do this before trying the set up wizard. Right click the LAN
> > > connection and select Properties, select TCP/IP inertnet protocol and click
> > > on the properties button.
> > >
> > > Under general Tab make sure the check Radio button for the following is
> > > checked:
> > >
> > > (*) Obtain an IP address automatically
> > >
> > >
> > > (*) Obtain DNS server address automatically.
> > >
> > > Then Click on Alternate Configuration Tab and make sure this Radio button
> > > checked:
> > > (*) Automatic private IP address
> > >
> > > Click [OK] and reboot your machine.
> > >
> > > Do you get a connection.
> > >
> > >
> > >

"Aqueous" wrote:

> resetting winsock did not help, but thanks for the suggestion. 
>
> got this from malwarebytes scan, perhaps you can help me interpret it- to my
> inexpert eye nothing here would explain the  problems, they seem old and
> benign, but would you advise i remove these items anyway?
>
> i realize you said to do a complete scan, but this is a quick one as a first
> pass.  would you still advise a complete scan? I would do that overnight if
> so.  in the meantime i am still looking for solutions...
>
> Malwarebytes' Anti-Malware 1.36
> Database version: 1945
> Windows 5.1.2600 Service Pack 2
>
> 4/12/2009 6:38:00 AM
> mbam-log-2009-04-12 (06-37-50).txt
>
> Scan type: Quick Scan
> Objects scanned: 97976
> Time elapsed: 39 minute(s), 44 second(s)
>
> Memory Processes Infected: 0
> Memory Modules Infected: 0
> Registry Keys Infected: 0
> Registry Values Infected: 0
> Registry Data Items Infected: 1
> Folders Infected: 5
> Files Infected: 4
>
> Memory Processes Infected:
> (No malicious items detected)
>
> Memory Modules Infected:
> (No malicious items detected)
>
> Registry Keys Infected:
> (No malicious items detected)
>
> Registry Values Infected:
> (No malicious items detected)
>
> Registry Data Items Infected:
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify
> (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.
>
> Folders Infected:
> C:\Program Files\RegSweep (Rogue.RegSweep) -> No action taken.
> C:\Program Files\RegSweep\Microsoft.VC80.MFC (Rogue.RegSweep) -> No action
> taken.
> C:\Documents and Settings\HP_Owner\Application Data\RegSweep
> (Rogue.RegSweep) -> No action taken.
> C:\Documents and Settings\HP_Owner\Application Data\RegSweep\Log
> (Rogue.RegSweep) -> No action taken.
> C:\Documents and Settings\HP_Owner\Application Data\RegSweep\Registry
> Backups (Rogue.RegSweep) -> No action taken.
>
> Files Infected:
> C:\Documents and Settings\HP_Owner\Application Data\RegSweep\Log\2007 Aug 22
> - 08_37_56 AM_921.log (Rogue.RegSweep) -> No action taken.
> C:\Documents and Settings\HP_Owner\Application Data\RegSweep\Log\2007 Aug 22
> - 08_38_12 AM_562.log (Rogue.RegSweep) -> No action taken.
> C:\Documents and Settings\HP_Owner\Application Data\RegSweep\Registry
> Backups\2007-08-21_18-38-47.reg (Rogue.RegSweep) -> No action taken.
> C:\WINDOWS\Tasks\RegSweep Scheduled Scan.job (Rogue.RegSweep) -> No action
> taken.
>
>
> "nass" wrote:
>
> >
> >
> > Try to make NIS allow the network/Ethernet connection by opening the NIS
> > firewall and assign the connection as trusted.
> >
> > Open a run command and type these commands:
> > ipconfig /flushdns    click [OK]
> > ipconfig /renew         click [OK]
> > netsh winsock reset   click [OK]
> > Reboot your system. Does it help.
> >
> > Download this software on USB stick or CD and install it, run a complete scan.
> > Malwarebytes© Corporation - Anti-Malware
> > http://www.malwarebytes.org/mbam/program/mbam-setup.exe
> >
> > Let us know your progress.
> >
> > Also. as per "Bob" instructions, can you provide us the Ipconfig /all output
> > if the above didn't help.
> >
> > "Aqueous" wrote:
> >
> > > Thank you nass,
> > > the properties were originally as you described them, but at suggestion of
> > > Bob i changed to static IP, which resulted in the broken icon disappearing
> > > but still limited or no connection.  I just did as you suggested and switched
> > > back to DHCP, which returned the broken sign. I returned to the static IP and
> > > broken sign disappeared.
> > > I attempted to re-install software from ISP, which switched settings to DHCP
> > > but failed to find connection and offers no further tips. broken sign is
> > > back. 
> > >
> > > i know the connection is good as i can plug the ethernet into my mac and it
> > > works.
> > > I await further thoughts.
> > >
> > >
> > > "nass" wrote:
> > >
> > > >
> > > >
> > > > "Aqueous" wrote:
> > > >
> > > > > I cannot renew my IP address, i cannot get a default gateway or DNS server. I
> > > > > have broadband, ethernet from the cable modem, which works fine on the mac i
> > > > > hooked it to so i can write this.  The IP is in range of 169.254.xxx.  I
> > > > > think that is not what it is supposed to be?
> > > > > Background:  XP crashed with a bad kernel32, gdi32 driver, and maybe others
> > > > > after running chkdsk for routine maintenance. This is an OEM machine but i
> > > > > got a set of system restore disks from HP and ran standard system restore
> > > > > which brought back data files and allowed XP to boot. I uninstalled Norton
> > > > > 2005 which is what showed up after the restore, and installed NIS2009,
> > > > > plugged in the ethernet, and tried to run live update when i found no
> > > > > internet connection. I dont see how any files could already be corrupted as
> > > > > this is supposed to be like a new install.  but something is wrong.  I am
> > > > > trying to get help from HP but perhaps someone here has insight.
> > > > > I need help getting to the Internet so I can download updates etc, and maybe
> > > > > find out the source of the whole problem if there was something got past
> > > > > NIS...
> > > >
> > > > Adding to Bob good advice, you said a restore disks. I will take it as
> > > > Destructive Restore procedure.
> > > >
> > > > what you are getting now is Automatic Private IP Addressing (APIPA) , it
> > > > means you don't have  connection set up or the PC doesn't talk to the Modem.
> > > >
> > > > So, you need to set up the Broadband or treat it as a new installation , by
> > > > installing the software and follow the wizard. Also if your ISP given you the
> > > > setting like User name/Password...etc.
> > > >
> > > > But can you do this before trying the set up wizard. Right click the LAN
> > > > connection and select Properties, select TCP/IP inertnet protocol and click
> > > > on the properties button.
> > > >
> > > > Under general Tab make sure the check Radio button for the following is
> > > > checked:
> > > >
> > > > (*) Obtain an IP address automatically
> > > >
> > > >
> > > > (*) Obtain DNS server address automatically.
> > > >
> > > > Then Click on Alternate Configuration Tab and make sure this Radio button
> > > > checked:
> > > > (*) Automatic private IP address
> > > >
> > > > Click [OK] and reboot your machine.
> > > >
> > > > Do you get a connection.
> > > >
> > > >
> > > >

"nass" wrote:

>
>
> I advise you to run a Full scan with malwarebytes.
>
> registry cleaner
> http://www.malwarebytes.org/malwarenet.php?name=Rogue.RegSweep
>
> Then download this tool and run it.
> Download Avast Cleaner (offline scanner) from here:
> http://www.avast.com/eng/avast-virus-cleaner.html
>
> Download this WinsockFix and execute it:
> http://www.nasstec.co.uk/downloads/winsockfix.exe
>
> Download the Hijackthis and send the report to one of
> many
> forums for analysis and troubleshooting or you can send it to me on my email
> provided at the bottom:
> When all else fails, HijackThis v2.0.2
> (http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php)
>
> Can you please send me a copy at to_you_rossREMOVETHISC***@yahoo.co.uk
> ,remove the obvious to email me.
>
>
> "Aqueous" wrote:
>
> > resetting winsock did not help, but thanks for the suggestion. 
> >
> > got this from malwarebytes scan, perhaps you can help me interpret it- to my
> > inexpert eye nothing here would explain the  problems, they seem old and
> > benign, but would you advise i remove these items anyway?
> >
> > i realize you said to do a complete scan, but this is a quick one as a first
> > pass.  would you still advise a complete scan? I would do that overnight if
> > so.  in the meantime i am still looking for solutions...
> >
> > Malwarebytes' Anti-Malware 1.36
> > Database version: 1945
> > Windows 5.1.2600 Service Pack 2
> >
> > 4/12/2009 6:38:00 AM
> > mbam-log-2009-04-12 (06-37-50).txt
> >
> > Scan type: Quick Scan
> > Objects scanned: 97976
> > Time elapsed: 39 minute(s), 44 second(s)
> >
> > Memory Processes Infected: 0
> > Memory Modules Infected: 0
> > Registry Keys Infected: 0
> > Registry Values Infected: 0
> > Registry Data Items Infected: 1
> > Folders Infected: 5
> > Files Infected: 4
> >
> > Memory Processes Infected:
> > (No malicious items detected)
> >
> > Memory Modules Infected:
> > (No malicious items detected)
> >
> > Registry Keys Infected:
> > (No malicious items detected)
> >
> > Registry Values Infected:
> > (No malicious items detected)
> >
> > Registry Data Items Infected:
> > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify
> > (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.
> >
> > Folders Infected:
> > C:\Program Files\RegSweep (Rogue.RegSweep) -> No action taken.
> > C:\Program Files\RegSweep\Microsoft.VC80.MFC (Rogue.RegSweep) -> No action
> > taken.
> > C:\Documents and Settings\HP_Owner\Application Data\RegSweep
> > (Rogue.RegSweep) -> No action taken.
> > C:\Documents and Settings\HP_Owner\Application Data\RegSweep\Log
> > (Rogue.RegSweep) -> No action taken.
> > C:\Documents and Settings\HP_Owner\Application Data\RegSweep\Registry
> > Backups (Rogue.RegSweep) -> No action taken.
> >
> > Files Infected:
> > C:\Documents and Settings\HP_Owner\Application Data\RegSweep\Log\2007 Aug 22
> > - 08_37_56 AM_921.log (Rogue.RegSweep) -> No action taken.
> > C:\Documents and Settings\HP_Owner\Application Data\RegSweep\Log\2007 Aug 22
> > - 08_38_12 AM_562.log (Rogue.RegSweep) -> No action taken.
> > C:\Documents and Settings\HP_Owner\Application Data\RegSweep\Registry
> > Backups\2007-08-21_18-38-47.reg (Rogue.RegSweep) -> No action taken.
> > C:\WINDOWS\Tasks\RegSweep Scheduled Scan.job (Rogue.RegSweep) -> No action
> > taken.
> >
> >
> > "nass" wrote:
> >
> > >
> > >
> > > Try to make NIS allow the network/Ethernet connection by opening the NIS
> > > firewall and assign the connection as trusted.
> > >
> > > Open a run command and type these commands:
> > > ipconfig /flushdns    click [OK]
> > > ipconfig /renew         click [OK]
> > > netsh winsock reset   click [OK]
> > > Reboot your system. Does it help.
> > >
> > > Download this software on USB stick or CD and install it, run a complete scan.
> > > Malwarebytes© Corporation - Anti-Malware
> > > http://www.malwarebytes.org/mbam/program/mbam-setup.exe
> > >
> > > Let us know your progress.
> > >
> > > Also. as per "Bob" instructions, can you provide us the Ipconfig /all output
> > > if the above didn't help.
> > >
> > > "Aqueous" wrote:
> > >
> > > > Thank you nass,
> > > > the properties were originally as you described them, but at suggestion of
> > > > Bob i changed to static IP, which resulted in the broken icon disappearing
> > > > but still limited or no connection.  I just did as you suggested and switched
> > > > back to DHCP, which returned the broken sign. I returned to the static IP and
> > > > broken sign disappeared.
> > > > I attempted to re-install software from ISP, which switched settings to DHCP
> > > > but failed to find connection and offers no further tips. broken sign is
> > > > back. 
> > > >
> > > > i know the connection is good as i can plug the ethernet into my mac and it
> > > > works.
> > > > I await further thoughts.
> > > >
> > > >
> > > > "nass" wrote:
> > > >
> > > > >
> > > > >
> > > > > "Aqueous" wrote:
> > > > >
> > > > > > I cannot renew my IP address, i cannot get a default gateway or DNS server. I
> > > > > > have broadband, ethernet from the cable modem, which works fine on the mac i
> > > > > > hooked it to so i can write this.  The IP is in range of 169.254.xxx.  I
> > > > > > think that is not what it is supposed to be?
> > > > > > Background:  XP crashed with a bad kernel32, gdi32 driver, and maybe others
> > > > > > after running chkdsk for routine maintenance. This is an OEM machine but i
> > > > > > got a set of system restore disks from HP and ran standard system restore
> > > > > > which brought back data files and allowed XP to boot. I uninstalled Norton
> > > > > > 2005 which is what showed up after the restore, and installed NIS2009,
> > > > > > plugged in the ethernet, and tried to run live update when i found no
> > > > > > internet connection. I dont see how any files could already be corrupted as
> > > > > > this is supposed to be like a new install.  but something is wrong.  I am
> > > > > > trying to get help from HP but perhaps someone here has insight.
> > > > > > I need help getting to the Internet so I can download updates etc, and maybe
> > > > > > find out the source of the whole problem if there was something got past
> > > > > > NIS...
> > > > >
> > > > > Adding to Bob good advice, you said a restore disks. I will take it as
> > > > > Destructive Restore procedure.
> > > > >
> > > > > what you are getting now is Automatic Private IP Addressing (APIPA) , it
> > > > > means you don't have  connection set up or the PC doesn't talk to the Modem.
> > > > >
> > > > > So, you need to set up the Broadband or treat it as a new installation , by
> > > > > installing the software and follow the wizard. Also if your ISP given you the
> > > > > setting like User name/Password...etc.
> > > > >
> > > > > But can you do this before trying the set up wizard. Right click the LAN
> > > > > connection and select Properties, select TCP/IP inertnet protocol and click
> > > > > on the properties button.
> > > > >
> > > > > Under general Tab make sure the check Radio button for the following is
> > > > > checked:
> > > > >
> > > > > (*) Obtain an IP address automatically
> > > > >
> > > > >
> > > > > (*) Obtain DNS server address automatically.
> > > > >
> > > > > Then Click on Alternate Configuration Tab and make sure this Radio button
> > > > > checked:
> > > > > (*) Automatic private IP address
> > > > >
> > > > > Click [OK] and reboot your machine.
> > > > >
> > > > > Do you get a connection.
> > > > >
> > > > >
> > > > >

"nass" wrote:

>
>
> I advise you to run a Full scan with malwarebytes.
>
> registry cleaner
> http://www.malwarebytes.org/malwarenet.php?name=Rogue.RegSweep
>
> Then download this tool and run it.
> Download Avast Cleaner (offline scanner) from here:
> http://www.avast.com/eng/avast-virus-cleaner.html
>
> Download this WinsockFix and execute it:
> http://www.nasstec.co.uk/downloads/winsockfix.exe
>
> Download the Hijackthis and send the report to one of
> many
> forums for analysis and troubleshooting or you can send it to me on my email
> provided at the bottom:
> When all else fails, HijackThis v2.0.2
> (http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php)
>
> Can you please send me a copy at to_you_rossREMOVETHISC***@yahoo.co.uk
> ,remove the obvious to email me.
>
>
> "Aqueous" wrote:
>
> > resetting winsock did not help, but thanks for the suggestion. 
> >
> > got this from malwarebytes scan, perhaps you can help me interpret it- to my
> > inexpert eye nothing here would explain the  problems, they seem old and
> > benign, but would you advise i remove these items anyway?
> >
> > i realize you said to do a complete scan, but this is a quick one as a first
> > pass.  would you still advise a complete scan? I would do that overnight if
> > so.  in the meantime i am still looking for solutions...
> >
> > Malwarebytes' Anti-Malware 1.36
> > Database version: 1945
> > Windows 5.1.2600 Service Pack 2
> >
> > 4/12/2009 6:38:00 AM
> > mbam-log-2009-04-12 (06-37-50).txt
> >
> > Scan type: Quick Scan
> > Objects scanned: 97976
> > Time elapsed: 39 minute(s), 44 second(s)
> >
> > Memory Processes Infected: 0
> > Memory Modules Infected: 0
> > Registry Keys Infected: 0
> > Registry Values Infected: 0
> > Registry Data Items Infected: 1
> > Folders Infected: 5
> > Files Infected: 4
> >
> > Memory Processes Infected:
> > (No malicious items detected)
> >
> > Memory Modules Infected:
> > (No malicious items detected)
> >
> > Registry Keys Infected:
> > (No malicious items detected)
> >
> > Registry Values Infected:
> > (No malicious items detected)
> >
> > Registry Data Items Infected:
> > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify
> > (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.
> >
> > Folders Infected:
> > C:\Program Files\RegSweep (Rogue.RegSweep) -> No action taken.
> > C:\Program Files\RegSweep\Microsoft.VC80.MFC (Rogue.RegSweep) -> No action
> > taken.
> > C:\Documents and Settings\HP_Owner\Application Data\RegSweep
> > (Rogue.RegSweep) -> No action taken.
> > C:\Documents and Settings\HP_Owner\Application Data\RegSweep\Log
> > (Rogue.RegSweep) -> No action taken.
> > C:\Documents and Settings\HP_Owner\Application Data\RegSweep\Registry
> > Backups (Rogue.RegSweep) -> No action taken.
> >
> > Files Infected:
> > C:\Documents and Settings\HP_Owner\Application Data\RegSweep\Log\2007 Aug 22
> > - 08_37_56 AM_921.log (Rogue.RegSweep) -> No action taken.
> > C:\Documents and Settings\HP_Owner\Application Data\RegSweep\Log\2007 Aug 22
> > - 08_38_12 AM_562.log (Rogue.RegSweep) -> No action taken.
> > C:\Documents and Settings\HP_Owner\Application Data\RegSweep\Registry
> > Backups\2007-08-21_18-38-47.reg (Rogue.RegSweep) -> No action taken.
> > C:\WINDOWS\Tasks\RegSweep Scheduled Scan.job (Rogue.RegSweep) -> No action
> > taken.
> >
> >
> > "nass" wrote:
> >
> > >
> > >
> > > Try to make NIS allow the network/Ethernet connection by opening the NIS
> > > firewall and assign the connection as trusted.
> > >
> > > Open a run command and type these commands:
> > > ipconfig /flushdns    click [OK]
> > > ipconfig /renew         click [OK]
> > > netsh winsock reset   click [OK]
> > > Reboot your system. Does it help.
> > >
> > > Download this software on USB stick or CD and install it, run a complete scan.
> > > Malwarebytes© Corporation - Anti-Malware
> > > http://www.malwarebytes.org/mbam/program/mbam-setup.exe
> > >
> > > Let us know your progress.
> > >
> > > Also. as per "Bob" instructions, can you provide us the Ipconfig /all output
> > > if the above didn't help.
> > >
> > > "Aqueous" wrote:
> > >
> > > > Thank you nass,
> > > > the properties were originally as you described them, but at suggestion of
> > > > Bob i changed to static IP, which resulted in the broken icon disappearing
> > > > but still limited or no connection.  I just did as you suggested and switched
> > > > back to DHCP, which returned the broken sign. I returned to the static IP and
> > > > broken sign disappeared.
> > > > I attempted to re-install software from ISP, which switched settings to DHCP
> > > > but failed to find connection and offers no further tips. broken sign is
> > > > back. 
> > > >
> > > > i know the connection is good as i can plug the ethernet into my mac and it
> > > > works.
> > > > I await further thoughts.
> > > >
> > > >
> > > > "nass" wrote:
> > > >
> > > > >
> > > > >
> > > > > "Aqueous" wrote:
> > > > >
> > > > > > I cannot renew my IP address, i cannot get a default gateway or DNS server. I
> > > > > > have broadband, ethernet from the cable modem, which works fine on the mac i
> > > > > > hooked it to so i can write this.  The IP is in range of 169.254.xxx.  I
> > > > > > think that is not what it is supposed to be?
> > > > > > Background:  XP crashed with a bad kernel32, gdi32 driver, and maybe others
> > > > > > after running chkdsk for routine maintenance. This is an OEM machine but i
> > > > > > got a set of system restore disks from HP and ran standard system restore
> > > > > > which brought back data files and allowed XP to boot. I uninstalled Norton
> > > > > > 2005 which is what showed up after the restore, and installed NIS2009,
> > > > > > plugged in the ethernet, and tried to run live update when i found no
> > > > > > internet connection. I dont see how any files could already be corrupted as
> > > > > > this is supposed to be like a new install.  but something is wrong.  I am
> > > > > > trying to get help from HP but perhaps someone here has insight.
> > > > > > I need help getting to the Internet so I can download updates etc, and maybe
> > > > > > find out the source of the whole problem if there was something got past
> > > > > > NIS...
> > > > >
> > > > > Adding to Bob good advice, you said a restore disks. I will take it as
> > > > > Destructive Restore procedure.
> > > > >
> > > > > what you are getting now is Automatic Private IP Addressing (APIPA) , it
> > > > > means you don't have  connection set up or the PC doesn't talk to the Modem.
> > > > >
> > > > > So, you need to set up the Broadband or treat it as a new installation , by
> > > > > installing the software and follow the wizard. Also if your ISP given you the
> > > > > setting like User name/Password...etc.
> > > > >
> > > > > But can you do this before trying the set up wizard. Right click the LAN
> > > > > connection and select Properties, select TCP/IP inertnet protocol and click
> > > > > on the properties button.
> > > > >
> > > > > Under general Tab make sure the check Radio button for the following is
> > > > > checked:
> > > > >
> > > > > (*) Obtain an IP address automatically
> > > > >
> > > > >
> > > > > (*) Obtain DNS server address automatically.
> > > > >
> > > > > Then Click on Alternate Configuration Tab and make sure this Radio button
> > > > > checked:
> > > > > (*) Automatic private IP address
> > > > >
> > > > > Click [OK] and reboot your machine.
> > > > >
> > > > > Do you get a connection.
> > > > >
> > > > >
> > > > >

"Aqueous" <Aque***@discussions.microsoft.com> wrote in message
news:C72D5559-7D87-4E82-903D-4CAFEB3E3ABD@microsoft.com...
>I cannot renew my IP address, i cannot get a default gateway or DNS server.
>I
> have broadband, ethernet from the cable modem, which works fine on the mac
> i
> hooked it to so i can write this.  The IP is in range of 169.254.xxx.  I
> think that is not what it is supposed to be?
> Background:  XP crashed with a bad kernel32, gdi32 driver, and maybe
> others
> after running chkdsk for routine maintenance. This is an OEM machine but i
> got a set of system restore disks from HP and ran standard system restore
> which brought back data files and allowed XP to boot. I uninstalled Norton
> 2005 which is what showed up after the restore, and installed NIS2009,
> plugged in the ethernet, and tried to run live update when i found no
> internet connection. I dont see how any files could already be corrupted
> as
> this is supposed to be like a new install.  but something is wrong.  I am
> trying to get help from HP but perhaps someone here has insight.
> I need help getting to the Internet so I can download updates etc, and
> maybe
> find out the source of the whole problem if there was something got past
> NIS...

"Jack [MVP-Networking]" wrote:

> Hi
> Are connected directly to a Modem, or a Modem/Router?
> Could be that you lost the ISP authentication scheme.
> Jack (MS, MVP-Networking)
>
> "Aqueous" <Aque***@discussions.microsoft.com> wrote in message
> news:C72D5559-7D87-4E82-903D-4CAFEB3E3ABD@microsoft.com...
> >I cannot renew my IP address, i cannot get a default gateway or DNS server.
> >I
> > have broadband, ethernet from the cable modem, which works fine on the mac
> > i
> > hooked it to so i can write this.  The IP is in range of 169.254.xxx.  I
> > think that is not what it is supposed to be?
> > Background:  XP crashed with a bad kernel32, gdi32 driver, and maybe
> > others
> > after running chkdsk for routine maintenance. This is an OEM machine but i
> > got a set of system restore disks from HP and ran standard system restore
> > which brought back data files and allowed XP to boot. I uninstalled Norton
> > 2005 which is what showed up after the restore, and installed NIS2009,
> > plugged in the ethernet, and tried to run live update when i found no
> > internet connection. I dont see how any files could already be corrupted
> > as
> > this is supposed to be like a new install.  but something is wrong.  I am
> > trying to get help from HP but perhaps someone here has insight.
> > I need help getting to the Internet so I can download updates etc, and
> > maybe
> > find out the source of the whole problem if there was something got past
> > NIS...
>
>

"Aqueous" wrote:

> I cannot renew my IP address, i cannot get a default gateway or DNS server. I
> have broadband, ethernet from the cable modem, which works fine on the mac i
> hooked it to so i can write this.  The IP is in range of 169.254.xxx.  I
> think that is not what it is supposed to be?
> Background:  XP crashed with a bad kernel32, gdi32 driver, and maybe others
> after running chkdsk for routine maintenance. This is an OEM machine but i
> got a set of system restore disks from HP and ran standard system restore
> which brought back data files and allowed XP to boot. I uninstalled Norton
> 2005 which is what showed up after the restore, and installed NIS2009,
> plugged in the ethernet, and tried to run live update when i found no
> internet connection. I dont see how any files could already be corrupted as
> this is supposed to be like a new install.  but something is wrong.  I am
> trying to get help from HP but perhaps someone here has insight.
> I need help getting to the Internet so I can download updates etc, and maybe
> find out the source of the whole problem if there was something got past
> NIS...