> I have three PCs on a home wireless network, 2 XPs and a Vista. One of
> the XPs cannot access the 'Net or e-mail. No problem with the other
> two PCs.
>
> This problem developed very recently during a Windows update. It is
> likely I made the wrong selection during the update. I have been
> advised to obtain the current driver(s) from HP.
>
> How do I do this if connection to the 'Net is not possible on the HP
> machine? Is it possible to download the driver(s) to an external drive
> using another PC and then install the new driver(s) from this drive?
>
> Many thanks.
>
> Peter.
>
>

"Lem" <lemp40@unknownhost> wrote in message
news:e5NZ1RX1JHA.5728@TK2MSFTNGP03.phx.gbl...
> PVR wrote:
>> I have three PCs on a home wireless network, 2 XPs and a Vista. One
>> of the XPs cannot access the 'Net or e-mail. No problem with the
>> other two PCs.
>>
>> This problem developed very recently during a Windows update. It is
>> likely I made the wrong selection during the update. I have been
>> advised to obtain the current driver(s) from HP.
>>
>> How do I do this if connection to the 'Net is not possible on the
>> HP machine? Is it possible to download the driver(s) to an external
>> drive using another PC and then install the new driver(s) from this
>> drive?
>>
>> Many thanks.
>>
>> Peter.
>
> The answer to your asked question is yes. Download the driver and
> copy it to a USB "thumb" drive.
>
> But unless you are very confident of the advice you have already
> received, you might do well to post back here with some additional
> information.  For example,
>
> - what actually happens when you attempt to connect to the Internet?
> Do you get any error message?
> - what was the "wrong choice" you made?
> - if the wrong choice was to install a driver from Windows Update,
> have you tried the "roll back driver" button (never install drivers
> from Windows Update)?
> - what drivers were you told to install?
>
> --
> Lem -- MS-MVP
>
> To the moon and back with 2K words of RAM and 36K words of ROM.
> http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
> http://history.nasa.gov/afj/compessay.htm

> Lem, many thanks for your answer and further suggestions. Because the
> other two PCs have access to the 'Net and e-mail I concluded that the
> modem/wireless router were working OK. The problem has to be with the
> XP PC which cannot access the 'Net and e-mail.
>
> "What actually happens when you attempt to connect to the internet?"
> Answer. The Start bar Wireless icon has a small yellow dot moving back
> and forth and I do not obtain access to the 'Net. I receive a message
> "No connection to the Internet is currently available." When I access
> the list of available wireless networks I find that the default is
> "Acquiring network address" but this never succeeds.
>
> "What was the wrong choice you made?" Answer. I did choose (in error)
> to have Windows install a driver from Windows Update. As far as I can
> tell this is when things went wrong. I did try the Windows "roll back
> driver" feature but this did not correct the problem.
>
> "What drivers were you told to install?" Answer. Here I list a series
> of suggestions obtained from another forum.
>
>>> Things to try:
>
> 1. Delete the current wireless network on the problem computer. Create
> it
> again and test. Result, Done with no improvement.
>
> 2. If that didn't work, check the settings on the wireless network
> adapter
> to make sure it is set to get an IP address/DNS automatically and that
> there is no Alternate setting. Result, IP address is set to automatic.
>
> 3. Also check the security on the problem computer. What
> antivirus/security
> software do you have? I've seen cases where McAfee security handled
> access
> to the outside world separately for wired and wireless connections.
> Perhaps
> an update to this software messed things up. Result, I temporarily
> removed
> security software. No improvement.
>
> 4. What happens when you connect to the router with an Ethernet cable?
> Result, no change.
>
> 5. Perhaps you updated the wireless network adapter drivers, either on
> purpose or by mistakenly accepting this from Windows Update. Try
> installing
> the latest drivers for this adapter. Get them from the OEM's website
> if you
> have that sort of computer (Dell, HP, etc.) or from the wireless
> network
> adapter's mftr. if you installed it yourself. What is the wireless
> network
> adapter hardware? Result, Have not yet tried to update the driver(s).
> The
> wireless adapter was built-in to the HP Pavilion laptop as bought.>>
>
> As indicated I checked all of these without success.
>
> Also, would a System Restore help here? I haven't done this as yet.
>
> I hope this was not too long.
>
> Peter.
>
>
>
>
>
> "Lem" <lemp40@unknownhost> wrote in message
> news:e5NZ1RX1JHA.5728@TK2MSFTNGP03.phx.gbl...
>> PVR wrote:
>>> I have three PCs on a home wireless network, 2 XPs and a Vista. One
>>> of the XPs cannot access the 'Net or e-mail. No problem with the
>>> other two PCs.
>>>
>>> This problem developed very recently during a Windows update. It is
>>> likely I made the wrong selection during the update. I have been
>>> advised to obtain the current driver(s) from HP.
>>>
>>> How do I do this if connection to the 'Net is not possible on the
>>> HP machine? Is it possible to download the driver(s) to an external
>>> drive using another PC and then install the new driver(s) from this
>>> drive?
>>>
>>> Many thanks.
>>>
>>> Peter.
>> The answer to your asked question is yes. Download the driver and
>> copy it to a USB "thumb" drive.
>>
>> But unless you are very confident of the advice you have already
>> received, you might do well to post back here with some additional
>> information.  For example,
>>
>> - what actually happens when you attempt to connect to the Internet?
>> Do you get any error message?
>> - what was the "wrong choice" you made?
>> - if the wrong choice was to install a driver from Windows Update,
>> have you tried the "roll back driver" button (never install drivers
>> from Windows Update)?
>> - what drivers were you told to install?
>>
>> --
>> Lem -- MS-MVP
>>
>> To the moon and back with 2K words of RAM and 36K words of ROM.
>> http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
>> http://history.nasa.gov/afj/compessay.htm
>
>

"Lem" <lemp40@unknownhost> wrote in message
news:OsZgcox1JHA.4416@TK2MSFTNGP05.phx.gbl...
> PVR wrote:
>> Lem, many thanks for your answer and further suggestions. Because
>> the other two PCs have access to the 'Net and e-mail I concluded
>> that the modem/wireless router were working OK. The problem has to
>> be with the XP PC which cannot access the 'Net and e-mail.
>>
>> "What actually happens when you attempt to connect to the
>> internet?" Answer. The Start bar Wireless icon has a small yellow
>> dot moving back and forth and I do not obtain access to the 'Net. I
>> receive a message "No connection to the Internet is currently
>> available." When I access the list of available wireless networks I
>> find that the default is "Acquiring network address" but this never
>> succeeds.
>>
>> "What was the wrong choice you made?" Answer. I did choose (in
>> error) to have Windows install a driver from Windows Update. As far
>> as I can tell this is when things went wrong. I did try the Windows
>> "roll back driver" feature but this did not correct the problem.
>>
>> "What drivers were you told to install?" Answer. Here I list a
>> series of suggestions obtained from another forum.
>>
>>>> Things to try:
>>
>> 1. Delete the current wireless network on the problem computer.
>> Create it
>> again and test. Result, Done with no improvement.
>>
>> 2. If that didn't work, check the settings on the wireless network
>> adapter
>> to make sure it is set to get an IP address/DNS automatically and
>> that
>> there is no Alternate setting. Result, IP address is set to
>> automatic.
>>
>> 3. Also check the security on the problem computer. What
>> antivirus/security
>> software do you have? I've seen cases where McAfee security handled
>> access
>> to the outside world separately for wired and wireless connections.
>> Perhaps
>> an update to this software messed things up. Result, I temporarily
>> removed
>> security software. No improvement.
>>
>> 4. What happens when you connect to the router with an Ethernet
>> cable?
>> Result, no change.
>>
>> 5. Perhaps you updated the wireless network adapter drivers, either
>> on
>> purpose or by mistakenly accepting this from Windows Update. Try
>> installing
>> the latest drivers for this adapter. Get them from the OEM's
>> website if you
>> have that sort of computer (Dell, HP, etc.) or from the wireless
>> network
>> adapter's mftr. if you installed it yourself. What is the wireless
>> network
>> adapter hardware? Result, Have not yet tried to update the
>> driver(s). The
>> wireless adapter was built-in to the HP Pavilion laptop as
>> bought.>>
>>
>> As indicated I checked all of these without success.
>>
>> Also, would a System Restore help here? I haven't done this as yet.
>>
>> I hope this was not too long.
>>
>> Peter.
>>
>>
>>
>>
>>
>> "Lem" <lemp40@unknownhost> wrote in message
>> news:e5NZ1RX1JHA.5728@TK2MSFTNGP03.phx.gbl...
>>> PVR wrote:
>>>> I have three PCs on a home wireless network, 2 XPs and a Vista.
>>>> One of the XPs cannot access the 'Net or e-mail. No problem with
>>>> the other two PCs.
>>>>
>>>> This problem developed very recently during a Windows update. It
>>>> is likely I made the wrong selection during the update. I have
>>>> been advised to obtain the current driver(s) from HP.
>>>>
>>>> How do I do this if connection to the 'Net is not possible on the
>>>> HP machine? Is it possible to download the driver(s) to an
>>>> external drive using another PC and then install the new
>>>> driver(s) from this drive?
>>>>
>>>> Many thanks.
>>>>
>>>> Peter.
>>> The answer to your asked question is yes. Download the driver and
>>> copy it to a USB "thumb" drive.
>>>
>>> But unless you are very confident of the advice you have already
>>> received, you might do well to post back here with some additional
>>> information.  For example,
>>>
>>> - what actually happens when you attempt to connect to the
>>> Internet? Do you get any error message?
>>> - what was the "wrong choice" you made?
>>> - if the wrong choice was to install a driver from Windows Update,
>>> have you tried the "roll back driver" button (never install
>>> drivers from Windows Update)?
>>> - what drivers were you told to install?
>>>
>>> --
>>> Lem -- MS-MVP
>>>
>>> To the moon and back with 2K words of RAM and 36K words of ROM.
>>> http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
>>> http://history.nasa.gov/afj/compessay.htm
>>
>>
>
> The most troubling item in your list is #4.  If you can't connect
> through an Ethernet connection then whether or not you installed a
> bad driver for your wireless adapter is irrelevant (that may be an
> *additional* problem).
>
> The "acquiring network address" message usually appears on
> *wireless* connections if there is a security mismatch between the
> router and the computer.  The first step in diagnosing this is to
> (temporarily) disable all security on the router's wireless
> configuration page (i.e., no encryption, no MAC filter, no other
> "security" configuration).
>
> However, wireless security has no effect whatsoever on the ability
> to connect to the router with an Ethernet cable.  If that also
> doesn't work for you (any error message?), then you have a deeper
> problem
>
> You need to do some methodical diagnostic work.  The two sites below
> offer help on how to do that.  Chuck's site is more hands-on.
> Hans-Georg Michna's site should pinpoint the problem(s) if you
> answer the questions accurately.
>
> http://networking.nitecruzr.net/2005/05/troubleshooting-internet-service.html
> http://winhlp.com/wxnet.htm
>
>
>
> --
> Lem -- MS-MVP
>
> To the moon and back with 2K words of RAM and 36K words of ROM.
> http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
> http://history.nasa.gov/afj/compessay.htm

> Lem, in view of your comments re: item #4, I ran that test again, this
> time with a cable I know to be good. This cable is attached to one of
> of the PCs which does connect to the 'Net, etc. The result was that
> the problem computer was able to connect to the 'Net and e-mail. I
> have dumped the first cable I used for the test. However, the icon
> representing the wired connection had a small yellow dot moving back
> and forward just below the icon. This also occurs when the problem PC
> tries to connect to the 'Net. What does this mean?
>
> Would it be wise to run the Windows Wireless Wizard again on all three
> PCs?
>
> Peter.
>
>
> "Lem" <lemp40@unknownhost> wrote in message
> news:OsZgcox1JHA.4416@TK2MSFTNGP05.phx.gbl...
>> PVR wrote:
>>> Lem, many thanks for your answer and further suggestions. Because
>>> the other two PCs have access to the 'Net and e-mail I concluded
>>> that the modem/wireless router were working OK. The problem has to
>>> be with the XP PC which cannot access the 'Net and e-mail.
>>>
>>> "What actually happens when you attempt to connect to the
>>> internet?" Answer. The Start bar Wireless icon has a small yellow
>>> dot moving back and forth and I do not obtain access to the 'Net. I
>>> receive a message "No connection to the Internet is currently
>>> available." When I access the list of available wireless networks I
>>> find that the default is "Acquiring network address" but this never
>>> succeeds.
>>>
>>> "What was the wrong choice you made?" Answer. I did choose (in
>>> error) to have Windows install a driver from Windows Update. As far
>>> as I can tell this is when things went wrong. I did try the Windows
>>> "roll back driver" feature but this did not correct the problem.
>>>
>>> "What drivers were you told to install?" Answer. Here I list a
>>> series of suggestions obtained from another forum.
>>>
>>>>> Things to try:
>>> 1. Delete the current wireless network on the problem computer.
>>> Create it
>>> again and test. Result, Done with no improvement.
>>>
>>> 2. If that didn't work, check the settings on the wireless network
>>> adapter
>>> to make sure it is set to get an IP address/DNS automatically and
>>> that
>>> there is no Alternate setting. Result, IP address is set to
>>> automatic.
>>>
>>> 3. Also check the security on the problem computer. What
>>> antivirus/security
>>> software do you have? I've seen cases where McAfee security handled
>>> access
>>> to the outside world separately for wired and wireless connections.
>>> Perhaps
>>> an update to this software messed things up. Result, I temporarily
>>> removed
>>> security software. No improvement.
>>>
>>> 4. What happens when you connect to the router with an Ethernet
>>> cable?
>>> Result, no change.
>>>
>>> 5. Perhaps you updated the wireless network adapter drivers, either
>>> on
>>> purpose or by mistakenly accepting this from Windows Update. Try
>>> installing
>>> the latest drivers for this adapter. Get them from the OEM's
>>> website if you
>>> have that sort of computer (Dell, HP, etc.) or from the wireless
>>> network
>>> adapter's mftr. if you installed it yourself. What is the wireless
>>> network
>>> adapter hardware? Result, Have not yet tried to update the
>>> driver(s). The
>>> wireless adapter was built-in to the HP Pavilion laptop as
>>> bought.>>
>>>
>>> As indicated I checked all of these without success.
>>>
>>> Also, would a System Restore help here? I haven't done this as yet.
>>>
>>> I hope this was not too long.
>>>
>>> Peter.
>>>
>>>
>>>
>>>
>>>
>>> "Lem" <lemp40@unknownhost> wrote in message
>>> news:e5NZ1RX1JHA.5728@TK2MSFTNGP03.phx.gbl...
>>>> PVR wrote:
>>>>> I have three PCs on a home wireless network, 2 XPs and a Vista.
>>>>> One of the XPs cannot access the 'Net or e-mail. No problem with
>>>>> the other two PCs.
>>>>>
>>>>> This problem developed very recently during a Windows update. It
>>>>> is likely I made the wrong selection during the update. I have
>>>>> been advised to obtain the current driver(s) from HP.
>>>>>
>>>>> How do I do this if connection to the 'Net is not possible on the
>>>>> HP machine? Is it possible to download the driver(s) to an
>>>>> external drive using another PC and then install the new
>>>>> driver(s) from this drive?
>>>>>
>>>>> Many thanks.
>>>>>
>>>>> Peter.
>>>> The answer to your asked question is yes. Download the driver and
>>>> copy it to a USB "thumb" drive.
>>>>
>>>> But unless you are very confident of the advice you have already
>>>> received, you might do well to post back here with some additional
>>>> information.  For example,
>>>>
>>>> - what actually happens when you attempt to connect to the
>>>> Internet? Do you get any error message?
>>>> - what was the "wrong choice" you made?
>>>> - if the wrong choice was to install a driver from Windows Update,
>>>> have you tried the "roll back driver" button (never install
>>>> drivers from Windows Update)?
>>>> - what drivers were you told to install?
>>>>
>>>> --
>>>> Lem -- MS-MVP
>>>>
>>>> To the moon and back with 2K words of RAM and 36K words of ROM.
>>>> http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
>>>> http://history.nasa.gov/afj/compessay.htm
>>>
>> The most troubling item in your list is #4.  If you can't connect
>> through an Ethernet connection then whether or not you installed a
>> bad driver for your wireless adapter is irrelevant (that may be an
>> *additional* problem).
>>
>> The "acquiring network address" message usually appears on
>> *wireless* connections if there is a security mismatch between the
>> router and the computer.  The first step in diagnosing this is to
>> (temporarily) disable all security on the router's wireless
>> configuration page (i.e., no encryption, no MAC filter, no other
>> "security" configuration).
>>
>> However, wireless security has no effect whatsoever on the ability
>> to connect to the router with an Ethernet cable.  If that also
>> doesn't work for you (any error message?), then you have a deeper
>> problem
>>
>> You need to do some methodical diagnostic work.  The two sites below
>> offer help on how to do that.  Chuck's site is more hands-on.
>> Hans-Georg Michna's site should pinpoint the problem(s) if you
>> answer the questions accurately.
>>
>> http://networking.nitecruzr.net/2005/05/troubleshooting-internet-service.html
>> http://winhlp.com/wxnet.htm
>>
>>
>>
>> --
>> Lem -- MS-MVP
>>
>> To the moon and back with 2K words of RAM and 36K words of ROM.
>> http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
>> http://history.nasa.gov/afj/compessay.htm
>
>

"Lem" <lemp40@unknownhost> wrote in message
news:ObPLzkK2JHA.2656@TK2MSFTNGP05.phx.gbl...
> PVR wrote:
>> Lem, in view of your comments re: item #4, I ran that test again,
>> this
>> time with a cable I know to be good. This cable is attached to one
>> of
>> of the PCs which does connect to the 'Net, etc. The result was that
>> the problem computer was able to connect to the 'Net and e-mail. I
>> have dumped the first cable I used for the test. However, the icon
>> representing the wired connection had a small yellow dot moving
>> back
>> and forward just below the icon. This also occurs when the problem
>> PC
>> tries to connect to the 'Net. What does this mean?
>>
>> Would it be wise to run the Windows Wireless Wizard again on all
>> three
>> PCs?
>>
>> Peter.
>>
>>
>> "Lem" <lemp40@unknownhost> wrote in message
>> news:OsZgcox1JHA.4416@TK2MSFTNGP05.phx.gbl...
>>> PVR wrote:
>>>> Lem, many thanks for your answer and further suggestions. Because
>>>> the other two PCs have access to the 'Net and e-mail I concluded
>>>> that the modem/wireless router were working OK. The problem has
>>>> to
>>>> be with the XP PC which cannot access the 'Net and e-mail.
>>>>
>>>> "What actually happens when you attempt to connect to the
>>>> internet?" Answer. The Start bar Wireless icon has a small yellow
>>>> dot moving back and forth and I do not obtain access to the 'Net.
>>>> I
>>>> receive a message "No connection to the Internet is currently
>>>> available." When I access the list of available wireless networks
>>>> I
>>>> find that the default is "Acquiring network address" but this
>>>> never
>>>> succeeds.
>>>>
>>>> "What was the wrong choice you made?" Answer. I did choose (in
>>>> error) to have Windows install a driver from Windows Update. As
>>>> far
>>>> as I can tell this is when things went wrong. I did try the
>>>> Windows
>>>> "roll back driver" feature but this did not correct the problem.
>>>>
>>>> "What drivers were you told to install?" Answer. Here I list a
>>>> series of suggestions obtained from another forum.
>>>>
>>>>>> Things to try:
>>>> 1. Delete the current wireless network on the problem computer.
>>>> Create it
>>>> again and test. Result, Done with no improvement.
>>>>
>>>> 2. If that didn't work, check the settings on the wireless
>>>> network
>>>> adapter
>>>> to make sure it is set to get an IP address/DNS automatically and
>>>> that
>>>> there is no Alternate setting. Result, IP address is set to
>>>> automatic.
>>>>
>>>> 3. Also check the security on the problem computer. What
>>>> antivirus/security
>>>> software do you have? I've seen cases where McAfee security
>>>> handled
>>>> access
>>>> to the outside world separately for wired and wireless
>>>> connections.
>>>> Perhaps
>>>> an update to this software messed things up. Result, I
>>>> temporarily
>>>> removed
>>>> security software. No improvement.
>>>>
>>>> 4. What happens when you connect to the router with an Ethernet
>>>> cable?
>>>> Result, no change.
>>>>
>>>> 5. Perhaps you updated the wireless network adapter drivers,
>>>> either
>>>> on
>>>> purpose or by mistakenly accepting this from Windows Update. Try
>>>> installing
>>>> the latest drivers for this adapter. Get them from the OEM's
>>>> website if you
>>>> have that sort of computer (Dell, HP, etc.) or from the wireless
>>>> network
>>>> adapter's mftr. if you installed it yourself. What is the
>>>> wireless
>>>> network
>>>> adapter hardware? Result, Have not yet tried to update the
>>>> driver(s). The
>>>> wireless adapter was built-in to the HP Pavilion laptop as
>>>> bought.>>
>>>>
>>>> As indicated I checked all of these without success.
>>>>
>>>> Also, would a System Restore help here? I haven't done this as
>>>> yet.
>>>>
>>>> I hope this was not too long.
>>>>
>>>> Peter.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> "Lem" <lemp40@unknownhost> wrote in message
>>>> news:e5NZ1RX1JHA.5728@TK2MSFTNGP03.phx.gbl...
>>>>> PVR wrote:
>>>>>> I have three PCs on a home wireless network, 2 XPs and a Vista.
>>>>>> One of the XPs cannot access the 'Net or e-mail. No problem
>>>>>> with
>>>>>> the other two PCs.
>>>>>>
>>>>>> This problem developed very recently during a Windows update.
>>>>>> It
>>>>>> is likely I made the wrong selection during the update. I have
>>>>>> been advised to obtain the current driver(s) from HP.
>>>>>>
>>>>>> How do I do this if connection to the 'Net is not possible on
>>>>>> the
>>>>>> HP machine? Is it possible to download the driver(s) to an
>>>>>> external drive using another PC and then install the new
>>>>>> driver(s) from this drive?
>>>>>>
>>>>>> Many thanks.
>>>>>>
>>>>>> Peter.
>>>>> The answer to your asked question is yes. Download the driver
>>>>> and
>>>>> copy it to a USB "thumb" drive.
>>>>>
>>>>> But unless you are very confident of the advice you have already
>>>>> received, you might do well to post back here with some
>>>>> additional
>>>>> information.  For example,
>>>>>
>>>>> - what actually happens when you attempt to connect to the
>>>>> Internet? Do you get any error message?
>>>>> - what was the "wrong choice" you made?
>>>>> - if the wrong choice was to install a driver from Windows
>>>>> Update,
>>>>> have you tried the "roll back driver" button (never install
>>>>> drivers from Windows Update)?
>>>>> - what drivers were you told to install?
>>>>>
>>>>> --
>>>>> Lem -- MS-MVP
>>>>>
>>>>> To the moon and back with 2K words of RAM and 36K words of ROM.
>>>>> http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
>>>>> http://history.nasa.gov/afj/compessay.htm
>>>>
>>> The most troubling item in your list is #4.  If you can't connect
>>> through an Ethernet connection then whether or not you installed a
>>> bad driver for your wireless adapter is irrelevant (that may be an
>>> *additional* problem).
>>>
>>> The "acquiring network address" message usually appears on
>>> *wireless* connections if there is a security mismatch between the
>>> router and the computer.  The first step in diagnosing this is to
>>> (temporarily) disable all security on the router's wireless
>>> configuration page (i.e., no encryption, no MAC filter, no other
>>> "security" configuration).
>>>
>>> However, wireless security has no effect whatsoever on the ability
>>> to connect to the router with an Ethernet cable.  If that also
>>> doesn't work for you (any error message?), then you have a deeper
>>> problem
>>>
>>> You need to do some methodical diagnostic work.  The two sites
>>> below
>>> offer help on how to do that.  Chuck's site is more hands-on.
>>> Hans-Georg Michna's site should pinpoint the problem(s) if you
>>> answer the questions accurately.
>>>
>>> http://networking.nitecruzr.net/2005/05/troubleshooting-internet-service.html
>>> http://winhlp.com/wxnet.htm
>>>
>>>
>>>
>>> --
>>> Lem -- MS-MVP
>>>
>>> To the moon and back with 2K words of RAM and 36K words of ROM.
>>> http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
>>> http://history.nasa.gov/afj/compessay.htm
>>
>>
>
> No, don't re-run the Wireless Networking Wizard again.
>
> On the problem computer,open a Command Prompt window and type
>
> ipconfig /all [press Enter]
>
> Copy and paste the results in your next post (to copy from a command
> prompt window, click the icon in the upper left corner of the
> window's
> title bar and use the Edit function from the drop down menu).
>
> It would also be instructive to have this same information from one
> of
> the computers that successfully connects (wired or wireless). And
> confirm that your other computers don't have the "small yellow dot
> moving back and forward just below the icon."
>
> --
> Lem -- MS-MVP
>
> To the moon and back with 2K words of RAM and 36K words of ROM.
> http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
> http://history.nasa.gov/afj/compessay.htm

> PVR wrote:
>> Lem, in view of your comments re: item #4, I ran that test again,
>> this time with a cable I know to be good. This cable is attached to
>> one of of the PCs which does connect to the 'Net, etc. The result
>> was that the problem computer was able to connect to the 'Net and
>> e-mail. I have dumped the first cable I used for the test. However,
>> the icon representing the wired connection had a small yellow dot
>> moving back and forward just below the icon. This also occurs when
>> the problem PC tries to connect to the 'Net. What does this mean?
>>
>> Would it be wise to run the Windows Wireless Wizard again on all
>> three PCs?
>>
>> Peter.
>>
>>
>> "Lem" <lemp40@unknownhost> wrote in message
>> news:OsZgcox1JHA.4416@TK2MSFTNGP05.phx.gbl...
>>> PVR wrote:
>>>> Lem, many thanks for your answer and further suggestions. Because
>>>> the other two PCs have access to the 'Net and e-mail I concluded
>>>> that the modem/wireless router were working OK. The problem has
>>>> to be with the XP PC which cannot access the 'Net and e-mail.
>>>>
>>>> "What actually happens when you attempt to connect to the
>>>> internet?" Answer. The Start bar Wireless icon has a small yellow
>>>> dot moving back and forth and I do not obtain access to the 'Net.
>>>> I receive a message "No connection to the Internet is currently
>>>> available." When I access the list of available wireless networks
>>>> I find that the default is "Acquiring network address" but this
>>>> never succeeds.
>>>>
>>>> "What was the wrong choice you made?" Answer. I did choose (in
>>>> error) to have Windows install a driver from Windows Update. As
>>>> far as I can tell this is when things went wrong. I did try the
>>>> Windows "roll back driver" feature but this did not correct the
>>>> problem.
>>>>
>>>> "What drivers were you told to install?" Answer. Here I list a
>>>> series of suggestions obtained from another forum.
>>>>
>>>>>> Things to try:
>>>> 1. Delete the current wireless network on the problem computer.
>>>> Create it
>>>> again and test. Result, Done with no improvement.
>>>>
>>>> 2. If that didn't work, check the settings on the wireless
>>>> network adapter
>>>> to make sure it is set to get an IP address/DNS automatically and
>>>> that
>>>> there is no Alternate setting. Result, IP address is set to
>>>> automatic.
>>>>
>>>> 3. Also check the security on the problem computer. What
>>>> antivirus/security
>>>> software do you have? I've seen cases where McAfee security
>>>> handled access
>>>> to the outside world separately for wired and wireless
>>>> connections. Perhaps
>>>> an update to this software messed things up. Result, I
>>>> temporarily removed
>>>> security software. No improvement.
>>>>
>>>> 4. What happens when you connect to the router with an Ethernet
>>>> cable?
>>>> Result, no change.
>>>>
>>>> 5. Perhaps you updated the wireless network adapter drivers,
>>>> either on
>>>> purpose or by mistakenly accepting this from Windows Update. Try
>>>> installing
>>>> the latest drivers for this adapter. Get them from the OEM's
>>>> website if you
>>>> have that sort of computer (Dell, HP, etc.) or from the wireless
>>>> network
>>>> adapter's mftr. if you installed it yourself. What is the
>>>> wireless network
>>>> adapter hardware? Result, Have not yet tried to update the
>>>> driver(s). The
>>>> wireless adapter was built-in to the HP Pavilion laptop as
>>>> bought.>>
>>>>
>>>> As indicated I checked all of these without success.
>>>>
>>>> Also, would a System Restore help here? I haven't done this as
>>>> yet.
>>>>
>>>> I hope this was not too long.
>>>>
>>>> Peter.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> "Lem" <lemp40@unknownhost> wrote in message
>>>> news:e5NZ1RX1JHA.5728@TK2MSFTNGP03.phx.gbl...
>>>>> PVR wrote:
>>>>>> I have three PCs on a home wireless network, 2 XPs and a Vista.
>>>>>> One of the XPs cannot access the 'Net or e-mail. No problem
>>>>>> with the other two PCs.
>>>>>>
>>>>>> This problem developed very recently during a Windows update.
>>>>>> It is likely I made the wrong selection during the update. I
>>>>>> have been advised to obtain the current driver(s) from HP.
>>>>>>
>>>>>> How do I do this if connection to the 'Net is not possible on
>>>>>> the HP machine? Is it possible to download the driver(s) to an
>>>>>> external drive using another PC and then install the new
>>>>>> driver(s) from this drive?
>>>>>>
>>>>>> Many thanks.
>>>>>>
>>>>>> Peter.
>>>>> The answer to your asked question is yes. Download the driver
>>>>> and copy it to a USB "thumb" drive.
>>>>>
>>>>> But unless you are very confident of the advice you have already
>>>>> received, you might do well to post back here with some
>>>>> additional information.  For example,
>>>>>
>>>>> - what actually happens when you attempt to connect to the
>>>>> Internet? Do you get any error message?
>>>>> - what was the "wrong choice" you made?
>>>>> - if the wrong choice was to install a driver from Windows
>>>>> Update, have you tried the "roll back driver" button (never
>>>>> install drivers from Windows Update)?
>>>>> - what drivers were you told to install?
>>>>>
>>>>> --
>>>>> Lem -- MS-MVP
>>>>>
>>>>> To the moon and back with 2K words of RAM and 36K words of ROM.
>>>>> http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
>>>>> http://history.nasa.gov/afj/compessay.htm
>>>>
>>> The most troubling item in your list is #4.  If you can't connect
>>> through an Ethernet connection then whether or not you installed a
>>> bad driver for your wireless adapter is irrelevant (that may be an
>>> *additional* problem).
>>>
>>> The "acquiring network address" message usually appears on
>>> *wireless* connections if there is a security mismatch between the
>>> router and the computer.  The first step in diagnosing this is to
>>> (temporarily) disable all security on the router's wireless
>>> configuration page (i.e., no encryption, no MAC filter, no other
>>> "security" configuration).
>>>
>>> However, wireless security has no effect whatsoever on the ability
>>> to connect to the router with an Ethernet cable.  If that also
>>> doesn't work for you (any error message?), then you have a deeper
>>> problem
>>>
>>> You need to do some methodical diagnostic work.  The two sites
>>> below offer help on how to do that.  Chuck's site is more
>>> hands-on. Hans-Georg Michna's site should pinpoint the problem(s)
>>> if you answer the questions accurately.
>>>
>>> http://networking.nitecruzr.net/2005/05/troubleshooting-internet-service.html
>>> http://winhlp.com/wxnet.htm
>>>
>>>
>>>
>>> --
>>> Lem -- MS-MVP
>>>
>>> To the moon and back with 2K words of RAM and 36K words of ROM.
>>> http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
>>> http://history.nasa.gov/afj/compessay.htm
>>
>>
>
> No, don't re-run the Wireless Networking Wizard again.
>
> On the problem computer,open a Command Prompt window and type
>
> ipconfig /all [press Enter]
>
> Copy and paste the results in your next post (to copy from a command
> prompt window, click the icon in the upper left corner of the
> window's title bar and use the Edit function from the drop down
> menu).
>
> It would also be instructive to have this same information from one
> of the computers that successfully connects (wired or wireless). And
> confirm that your other computers don't have the "small yellow dot
> moving back and forward just below the icon."
>
> --
> Lem -- MS-MVP
>
> To the moon and back with 2K words of RAM and 36K words of ROM.
> http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
> http://history.nasa.gov/afj/compessay.htm

"Lem" <lemp40@unknownhost> wrote in message
news:ObPLzkK2JHA.2656@TK2MSFTNGP05.phx.gbl...
> PVR wrote:
>> Lem, in view of your comments re: item #4, I ran that test again,
>> this time with a cable I know to be good. This cable is attached to
>> one of of the PCs which does connect to the 'Net, etc. The result
>> was that the problem computer was able to connect to the 'Net and
>> e-mail. I have dumped the first cable I used for the test. However,
>> the icon representing the wired connection had a small yellow dot
>> moving back and forward just below the icon. This also occurs when
>> the problem PC tries to connect to the 'Net. What does this mean?
>>
>> Would it be wise to run the Windows Wireless Wizard again on all
>> three PCs?
>>
>> Peter.
>>
>>
>> "Lem" <lemp40@unknownhost> wrote in message
>> news:OsZgcox1JHA.4416@TK2MSFTNGP05.phx.gbl...
>>> PVR wrote:
>>>> Lem, many thanks for your answer and further suggestions. Because
>>>> the other two PCs have access to the 'Net and e-mail I concluded
>>>> that the modem/wireless router were working OK. The problem has
>>>> to be with the XP PC which cannot access the 'Net and e-mail.
>>>>
>>>> "What actually happens when you attempt to connect to the
>>>> internet?" Answer. The Start bar Wireless icon has a small yellow
>>>> dot moving back and forth and I do not obtain access to the 'Net.
>>>> I receive a message "No connection to the Internet is currently
>>>> available." When I access the list of available wireless networks
>>>> I find that the default is "Acquiring network address" but this
>>>> never succeeds.
>>>>
>>>> "What was the wrong choice you made?" Answer. I did choose (in
>>>> error) to have Windows install a driver from Windows Update. As
>>>> far as I can tell this is when things went wrong. I did try the
>>>> Windows "roll back driver" feature but this did not correct the
>>>> problem.
>>>>
>>>> "What drivers were you told to install?" Answer. Here I list a
>>>> series of suggestions obtained from another forum.
>>>>
>>>>>> Things to try:
>>>> 1. Delete the current wireless network on the problem computer.
>>>> Create it
>>>> again and test. Result, Done with no improvement.
>>>>
>>>> 2. If that didn't work, check the settings on the wireless
>>>> network adapter
>>>> to make sure it is set to get an IP address/DNS automatically and
>>>> that
>>>> there is no Alternate setting. Result, IP address is set to
>>>> automatic.
>>>>
>>>> 3. Also check the security on the problem computer. What
>>>> antivirus/security
>>>> software do you have? I've seen cases where McAfee security
>>>> handled access
>>>> to the outside world separately for wired and wireless
>>>> connections. Perhaps
>>>> an update to this software messed things up. Result, I
>>>> temporarily removed
>>>> security software. No improvement.
>>>>
>>>> 4. What happens when you connect to the router with an Ethernet
>>>> cable?
>>>> Result, no change.
>>>>
>>>> 5. Perhaps you updated the wireless network adapter drivers,
>>>> either on
>>>> purpose or by mistakenly accepting this from Windows Update. Try
>>>> installing
>>>> the latest drivers for this adapter. Get them from the OEM's
>>>> website if you
>>>> have that sort of computer (Dell, HP, etc.) or from the wireless
>>>> network
>>>> adapter's mftr. if you installed it yourself. What is the
>>>> wireless network
>>>> adapter hardware? Result, Have not yet tried to update the
>>>> driver(s). The
>>>> wireless adapter was built-in to the HP Pavilion laptop as
>>>> bought.>>
>>>>
>>>> As indicated I checked all of these without success.
>>>>
>>>> Also, would a System Restore help here? I haven't done this as
>>>> yet.
>>>>
>>>> I hope this was not too long.
>>>>
>>>> Peter.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> "Lem" <lemp40@unknownhost> wrote in message
>>>> news:e5NZ1RX1JHA.5728@TK2MSFTNGP03.phx.gbl...
>>>>> PVR wrote:
>>>>>> I have three PCs on a home wireless network, 2 XPs and a Vista.
>>>>>> One of the XPs cannot access the 'Net or e-mail. No problem
>>>>>> with the other two PCs.
>>>>>>
>>>>>> This problem developed very recently during a Windows update.
>>>>>> It is likely I made the wrong selection during the update. I
>>>>>> have been advised to obtain the current driver(s) from HP.
>>>>>>
>>>>>> How do I do this if connection to the 'Net is not possible on
>>>>>> the HP machine? Is it possible to download the driver(s) to an
>>>>>> external drive using another PC and then install the new
>>>>>> driver(s) from this drive?
>>>>>>
>>>>>> Many thanks.
>>>>>>
>>>>>> Peter.
>>>>> The answer to your asked question is yes. Download the driver
>>>>> and copy it to a USB "thumb" drive.
>>>>>
>>>>> But unless you are very confident of the advice you have already
>>>>> received, you might do well to post back here with some
>>>>> additional information.  For example,
>>>>>
>>>>> - what actually happens when you attempt to connect to the
>>>>> Internet? Do you get any error message?
>>>>> - what was the "wrong choice" you made?
>>>>> - if the wrong choice was to install a driver from Windows
>>>>> Update, have you tried the "roll back driver" button (never
>>>>> install drivers from Windows Update)?
>>>>> - what drivers were you told to install?
>>>>>
>>>>> --
>>>>> Lem -- MS-MVP
>>>>>
>>>>> To the moon and back with 2K words of RAM and 36K words of ROM.
>>>>> http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
>>>>> http://history.nasa.gov/afj/compessay.htm
>>>>
>>> The most troubling item in your list is #4.  If you can't connect
>>> through an Ethernet connection then whether or not you installed a
>>> bad driver for your wireless adapter is irrelevant (that may be an
>>> *additional* problem).
>>>
>>> The "acquiring network address" message usually appears on
>>> *wireless* connections if there is a security mismatch between the
>>> router and the computer.  The first step in diagnosing this is to
>>> (temporarily) disable all security on the router's wireless
>>> configuration page (i.e., no encryption, no MAC filter, no other
>>> "security" configuration).
>>>
>>> However, wireless security has no effect whatsoever on the ability
>>> to connect to the router with an Ethernet cable.  If that also
>>> doesn't work for you (any error message?), then you have a deeper
>>> problem
>>>
>>> You need to do some methodical diagnostic work.  The two sites
>>> below offer help on how to do that.  Chuck's site is more
>>> hands-on. Hans-Georg Michna's site should pinpoint the problem(s)
>>> if you answer the questions accurately.
>>>
>>> http://networking.nitecruzr.net/2005/05/troubleshooting-internet-service.html
>>> http://winhlp.com/wxnet.htm
>>>
>>>
>>>
>>> --
>>> Lem -- MS-MVP
>>>
>>> To the moon and back with 2K words of RAM and 36K words of ROM.
>>> http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
>>> http://history.nasa.gov/afj/compessay.htm
>>
>>
>
> No, don't re-run the Wireless Networking Wizard again.
>
> On the problem computer,open a Command Prompt window and type
>
> ipconfig /all [press Enter]
>
> Copy and paste the results in your next post (to copy from a command
> prompt window, click the icon in the upper left corner of the
> window's title bar and use the Edit function from the drop down
> menu).
>
> It would also be instructive to have this same information from one
> of the computers that successfully connects (wired or wireless). And
> confirm that your other computers don't have the "small yellow dot
> moving back and forward just below the icon."
>
> --
> Lem -- MS-MVP
>
> To the moon and back with 2K words of RAM and 36K words of ROM.
> http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
> http://history.nasa.gov/afj/compessay.htm

On May 15, 3:10 pm, "PVR" <peterv***@roadrunner.com> wrote:
> I have three PCs on a home wireless network, 2 XPs and a Vista. One of
> the XPs cannot access the 'Net or e-mail. No problem with the other
> two PCs.
>
> This problem developed very recently during a Windows update. It is
> likely I made the wrong selection during the update. I have been
> advised to obtain the current driver(s) from HP.
>
> How do I do this if connection to the 'Net is not possible on the HP
> machine? Is it possible to download the driver(s) to an external drive
> using another PC and then install the new driver(s) from this drive?
>
> Many thanks.
>
> Peter.

"PVR" wrote:

> I have three PCs on a home wireless network, 2 XPs and a Vista. One of
> the XPs cannot access the 'Net or e-mail. No problem with the other
> two PCs.
>
> This problem developed very recently during a Windows update. It is
> likely I made the wrong selection during the update. I have been
> advised to obtain the current driver(s) from HP.
>
> How do I do this if connection to the 'Net is not possible on the HP
> machine? Is it possible to download the driver(s) to an external drive
> using another PC and then install the new driver(s) from this drive?
>
> Many thanks.
>
> Peter.

"PVR" <peterv***@roadrunner.com> wrote in message
news:eiNbhbW1JHA.5772@TK2MSFTNGP02.phx.gbl...
>I have three PCs on a home wireless network, 2 XPs and a Vista. One of the
>XPs cannot access the 'Net or e-mail. No problem with the other two PCs.
>
> This problem developed very recently during a Windows update. It is likely
> I made the wrong selection during the update. I have been advised to
> obtain the current driver(s) from HP.
>
> How do I do this if connection to the 'Net is not possible on the HP
> machine? Is it possible to download the driver(s) to an external drive
> using another PC and then install the new driver(s) from this drive?
>
> Many thanks.
>
> Peter.
>