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Is onboard NIC kaput or something wrong with drivers/tcpip stack/any system files? (ipconfig output

Author
29 May 2009 7:23 PM
Holy Schmoly <>
My computer was working just fine until there was a split second power
outage in my area.  Everything shut off, but then all came back in a
matter of a second.

After that, I powered up my computer and I'm not able to get online at
all since.  When I perform ipconfig with or without any flags, I get
this message:
Windows IP Configuration
An internal error occurred: The request is not supported.
Please contact Microsoft Product Support Services for further help.
Additonal information: Unable to query host name.

In my Start->Settings->Control Panel->Network Connections, I don't see
the network icon which was associated with the properly functioning
network before all this happened.

I searched and searched and tried a few things already.  I performed a
console recovery following the instructions put forth here,
http://forums.scotsnewsletter.com/index.php?showtopic=9743&pid=162308&mode=threaded&start=#entry162308

But didn't work for me, even though the OP had the exact same error
message with his ipconfig.

I also reset the WINSOCK entries to installation defaults using "netsh
winsock reset catalog" and also reset TCP/IP stack to installation
defaults with "netsh int ip reset reset.log" but to no avail.

When I look in Device Manager, my onboard NIC has the yellow
exclamation mark beside and I've uninstalled it and rebooted and cold
booted and reinstalled the drivers for it, but I still have the
exclamation mark.

I'm really at a loss here with this problem and was wondering if
anyone's ever experienced something like this and am looking for some
input, suggestions or insight into this matter.  Thanks for your time
and courtesy.

My mobo's an Asus P5B-VM with a Realtek RTL8168/8111 PCI-E Gigabit
Ethernet onboard NIC.

Oh, another thing, I use an app which monitors my bitusage called
DUMeter and when it starts, it gives this error message:
********** PROBING DATA COLLECTION METHOD [0] **********
C:\WINDOWS\system32\IpHlpApi.dll version:
    Description: IP Helper API
    File version: 5.1.2600.2912 (xpsp.060519-0015)
    Product version: 5.1.2600.2912
IpHlpStatInit: Interface table size is zero.

********** PROBING DATA COLLECTION METHOD [1] **********
SnmpStatInit: Not supported on Windows 2000+.
ERROR: No compatible network interfaces were found.

Author
30 May 2009 8:48 PM
Jack [MVP-Networking]
Hi
This yellow means that the card and its drivers are Not really Installed.
Maybe this can Help, http://www.ezlan.net/debug.html
If it does not help try a PCI card. The Onboard cards are "sensitive" and
tend to go "South" much more than the stand alone cards.
Jack (MS, MVP-Networking)

"Holy Schmoly" wrote in message
Show quoteHide quote
news:rfd0259n2aq9atb6snmrb7unhp3dtedeo9@4ax.com...
> My computer was working just fine until there was a split second power
> outage in my area.  Everything shut off, but then all came back in a
> matter of a second.
>
> After that, I powered up my computer and I'm not able to get online at
> all since.  When I perform ipconfig with or without any flags, I get
> this message:
> Windows IP Configuration
> An internal error occurred: The request is not supported.
> Please contact Microsoft Product Support Services for further help.
> Additonal information: Unable to query host name.
>
> In my Start->Settings->Control Panel->Network Connections, I don't see
> the network icon which was associated with the properly functioning
> network before all this happened.
>
> I searched and searched and tried a few things already.  I performed a
> console recovery following the instructions put forth here,
> http://forums.scotsnewsletter.com/index.php?showtopic=9743&pid=162308&mode=threaded&start=#entry162308
>
> But didn't work for me, even though the OP had the exact same error
> message with his ipconfig.
>
> I also reset the WINSOCK entries to installation defaults using "netsh
> winsock reset catalog" and also reset TCP/IP stack to installation
> defaults with "netsh int ip reset reset.log" but to no avail.
>
> When I look in Device Manager, my onboard NIC has the yellow
> exclamation mark beside and I've uninstalled it and rebooted and cold
> booted and reinstalled the drivers for it, but I still have the
> exclamation mark.
>
> I'm really at a loss here with this problem and was wondering if
> anyone's ever experienced something like this and am looking for some
> input, suggestions or insight into this matter.  Thanks for your time
> and courtesy.
>
> My mobo's an Asus P5B-VM with a Realtek RTL8168/8111 PCI-E Gigabit
> Ethernet onboard NIC.
>
> Oh, another thing, I use an app which monitors my bitusage called
> DUMeter and when it starts, it gives this error message:
> ********** PROBING DATA COLLECTION METHOD [0] **********
> C:\WINDOWS\system32\IpHlpApi.dll version:
>    Description: IP Helper API
>    File version: 5.1.2600.2912 (xpsp.060519-0015)
>    Product version: 5.1.2600.2912
> IpHlpStatInit: Interface table size is zero.
>
> ********** PROBING DATA COLLECTION METHOD [1] **********
> SnmpStatInit: Not supported on Windows 2000+.
> ERROR: No compatible network interfaces were found.
Author
1 Jun 2009 11:59 PM
Holy Schmoly <>
I've uninstalled DUMeter and I'm able to uninstall my NIC from my
Device Manager, but when I try to uninstall the rest of the things
listed under Network adapters, such as
1384 Net adapter
Direct Parallel
Realtek RTL8168/8111 PCI-E Gigabit - Packet Scheduler Miniport
WAN Miniport (IP)
WAN Miniport (IP) - Packet Scheduler Miniport
WAN Miniport (L2TP)
WAN Miniport (Network Monitor)
WAN Miniport (Network Monitor) - Packet Scheduler Miniport
WAN Miniport (PPPOE) and
WAN Miniport (PPTP), I get an error message coming up saying that it
can't uninstall the device.

When I double click on them to bring up the Properties for each, the
Device Status for all of them in the General tab says, "Windows cannot
load the device driver for this hardware.  The driver may be corrupted
or missing (code 39).

Realtek's driver installation program has an option to remove whatever
it installs, so I tried that, but the same thing happens.  I've even
disabled the onboard NIC in the BIOS, but all those ghosts are still
there.

I would go and just pick up a new NIC, but what concerns me is that I
can't properly delete all those things first before I slap a new NIC
in my computer.

Any ideas?

On Sat, 30 May 2009 16:48:46 -0400, "Jack [MVP-Networking]"
<j***@discussiongroup.com> wrote:

Show quoteHide quote
>Hi
>This yellow means that the card and its drivers are Not really Installed.
>Maybe this can Help, http://www.ezlan.net/debug.html
>If it does not help try a PCI card. The Onboard cards are "sensitive" and
>tend to go "South" much more than the stand alone cards.
>Jack (MS, MVP-Networking)
>
>"Holy Schmoly" wrote in message
>news:rfd0259n2aq9atb6snmrb7unhp3dtedeo9@4ax.com...
>> My computer was working just fine until there was a split second power
>> outage in my area.  Everything shut off, but then all came back in a
>> matter of a second.
>>
>> After that, I powered up my computer and I'm not able to get online at
>> all since.  When I perform ipconfig with or without any flags, I get
>> this message:
>> Windows IP Configuration
>> An internal error occurred: The request is not supported.
>> Please contact Microsoft Product Support Services for further help.
>> Additonal information: Unable to query host name.
>>
>> In my Start->Settings->Control Panel->Network Connections, I don't see
>> the network icon which was associated with the properly functioning
>> network before all this happened.
>>
>> I searched and searched and tried a few things already.  I performed a
>> console recovery following the instructions put forth here,
>> http://forums.scotsnewsletter.com/index.php?showtopic=9743&pid=162308&mode=threaded&start=#entry162308
>>
>> But didn't work for me, even though the OP had the exact same error
>> message with his ipconfig.
>>
>> I also reset the WINSOCK entries to installation defaults using "netsh
>> winsock reset catalog" and also reset TCP/IP stack to installation
>> defaults with "netsh int ip reset reset.log" but to no avail.
>>
>> When I look in Device Manager, my onboard NIC has the yellow
>> exclamation mark beside and I've uninstalled it and rebooted and cold
>> booted and reinstalled the drivers for it, but I still have the
>> exclamation mark.
>>
>> I'm really at a loss here with this problem and was wondering if
>> anyone's ever experienced something like this and am looking for some
>> input, suggestions or insight into this matter.  Thanks for your time
>> and courtesy.
>>
>> My mobo's an Asus P5B-VM with a Realtek RTL8168/8111 PCI-E Gigabit
>> Ethernet onboard NIC.
>>
>> Oh, another thing, I use an app which monitors my bitusage called
>> DUMeter and when it starts, it gives this error message:
>> ********** PROBING DATA COLLECTION METHOD [0] **********
>> C:\WINDOWS\system32\IpHlpApi.dll version:
>>    Description: IP Helper API
>>    File version: 5.1.2600.2912 (xpsp.060519-0015)
>>    Product version: 5.1.2600.2912
>> IpHlpStatInit: Interface table size is zero.
>>
>> ********** PROBING DATA COLLECTION METHOD [1] **********
>> SnmpStatInit: Not supported on Windows 2000+.
>> ERROR: No compatible network interfaces were found.