"Richard F" <richardf@newsgroup.nospam> wrote in message
news:e42aTwW6JHA.1092@TK2MSFTNGP06.phx.gbl...
>I have a Windows XP SP3 system connected to a local ADSL Modem/Router which
>acts as the DHCP server. Other PCs attached to this router (XP and Vista)
>are working fine.
>
> The problem system successfully obtains and IP address from the router but
> does not communicate on the network. If I disable the connection and
> enable it again it obtains an address but still does not communicate. I
> tried resetting the TCP/IP stack (netsh int ip reset resetlog.txt) as
> described in KB299357. If I do that when I try releasing and renewing the
> IP address using ipconfig I get an error message that a file was not
> found. If I then idable and enable the connection network operates.
>
> But, once the PC is rebooted I'm back to no network until I go through the
> reset, disbale, enable cycle.
>
> Any suggestions?
>
> --
> Richard F
>
>

"Jack-MVP" <j***@discussgroups.com> wrote in message
news:uM4No2W6JHA.936@TK2MSFTNGP06.phx.gbl...
> Hi
> Do you have a valid Internet connection with this PC?
> If the IP that the computer obtains starts with a 169.xxx.xxx.xxx, then it
> is Not a functional IP.
> Jack (MS, MVP-Networking).
>
> "Richard F" <richardf@newsgroup.nospam> wrote in message
> news:e42aTwW6JHA.1092@TK2MSFTNGP06.phx.gbl...
>>I have a Windows XP SP3 system connected to a local ADSL Modem/Router
>>which acts as the DHCP server. Other PCs attached to this router (XP and
>>Vista) are working fine.
>>
>> The problem system successfully obtains and IP address from the router
>> but does not communicate on the network. If I disable the connection and
>> enable it again it obtains an address but still does not communicate. I
>> tried resetting the TCP/IP stack (netsh int ip reset resetlog.txt) as
>> described in KB299357. If I do that when I try releasing and renewing the
>> IP address using ipconfig I get an error message that a file was not
>> found. If I then idable and enable the connection network operates.
>>
>> But, once the PC is rebooted I'm back to no network until I go through
>> the reset, disbale, enable cycle.
>>
>> Any suggestions?
>>
>> --
>> Richard F
>>
>>
>

news:CMDef0c6JHA.3908@TK2MSFTNGHUB02.phx.gbl...
> Hi Richard,
>
> Thank you for posting.
>
> Firstly, may I know if the issue is that you cannot visit webpages with
> Internet Explorer? If you run other network-based applications, such as
> MSN, will it work?
>
> At this time, let's try following to check the issue:
>
> 1. Boot the computer to "Safe Mode with Networking" and check how it
> works.
>
> 2. Try to upgrade the driver for the NIC. (If you want, please also let me
> know the exact brand and model of your NIC, I will help you find the
> driver.)
>
> 3. Perform a Clean Boot environment to check the issue
>
>   How to configure Windows XP to start in a "clean boot" state
>   http://support.microsoft.com/kb/310353
>
>   How to perform advanced clean-boot troubleshooting in Windows XP
>   http://support.microsoft.com/kb/316434
>
> 4. If it is possible, please bypass the router and estabish the connection
> directly to see how it works.
>
> If the issue persists, please also help me gather the following
> information
> for our further research:
>
> 1. Collect the MPS Report
>
> 1) Download the MPS Report Tool from the following link:
>
> http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
> 88B7-F9C79B7306C0&displaylang=en
>
> 2) After the download is complete, run the executable file. When you are
> prompted "Include the MSINFO32 report?", please input Y to continue. After
> a while, a CAB file will be generated.
>
> 3) Open My Computer, browse to the
> "%systemroot%\MPSReports\Setup\Reports\Cab" folder. You can find the CAB
> file above.
>
> 2. Capture the network packet
>
> 1) Download NetMon3.3 from the following website and install it on the
> computer
>
> http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=983b
> 941d-06cb-4658-b7f6-3088333d062f
>
> 2) Logon with you Administrator account and launch NetMon3.3.
> 3) In the Microsoft Network Monitor 3.3 window, click Create a new capture
> tab...
> 4) In the new tab, select all the Network Adapters in the Select Networks
> window.
> 5) After that, press F10 to start NetMon.
> 6) Try to re-produce the problem.
> 7) Go back to the NetMon window and press F11 to stop the NetMon.
>
> Please use Windows Live SkyDrive (http://www.skydrive.live.com/) to upload
> the files and share their URLs with us.
>
> Hope this helps. If you have any questions or concerns, please don't
> hesitate to let me know.
>
> Best regards,
>
> Nicholas Li
> Microsoft Online Support
>

news:CMDef0c6JHA.3908@TK2MSFTNGHUB02.phx.gbl...
> Hi Richard,
>
> Thank you for posting.
>
> Firstly, may I know if the issue is that you cannot visit webpages with
> Internet Explorer? If you run other network-based applications, such as
> MSN, will it work?
>
> At this time, let's try following to check the issue:
>
> 1. Boot the computer to "Safe Mode with Networking" and check how it
> works.
>
> 2. Try to upgrade the driver for the NIC. (If you want, please also let me
> know the exact brand and model of your NIC, I will help you find the
> driver.)
>
> 3. Perform a Clean Boot environment to check the issue
>
>   How to configure Windows XP to start in a "clean boot" state
>   http://support.microsoft.com/kb/310353
>
>   How to perform advanced clean-boot troubleshooting in Windows XP
>   http://support.microsoft.com/kb/316434
>
> 4. If it is possible, please bypass the router and estabish the connection
> directly to see how it works.
>
> If the issue persists, please also help me gather the following
> information
> for our further research:
>
> 1. Collect the MPS Report
>
> 1) Download the MPS Report Tool from the following link:
>
> http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
> 88B7-F9C79B7306C0&displaylang=en
>
> 2) After the download is complete, run the executable file. When you are
> prompted "Include the MSINFO32 report?", please input Y to continue. After
> a while, a CAB file will be generated.
>
> 3) Open My Computer, browse to the
> "%systemroot%\MPSReports\Setup\Reports\Cab" folder. You can find the CAB
> file above.
>
> 2. Capture the network packet
>
> 1) Download NetMon3.3 from the following website and install it on the
> computer
>
> http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=983b
> 941d-06cb-4658-b7f6-3088333d062f
>
> 2) Logon with you Administrator account and launch NetMon3.3.
> 3) In the Microsoft Network Monitor 3.3 window, click Create a new capture
> tab...
> 4) In the new tab, select all the Network Adapters in the Select Networks
> window.
> 5) After that, press F10 to start NetMon.
> 6) Try to re-produce the problem.
> 7) Go back to the NetMon window and press F11 to stop the NetMon.
>
> Please use Windows Live SkyDrive (http://www.skydrive.live.com/) to upload
> the files and share their URLs with us.
>
> Hope this helps. If you have any questions or concerns, please don't
> hesitate to let me know.
>
> Best regards,
>
> Nicholas Li
> Microsoft Online Support
>

"Richard F" <richardf@newsgroup.nospam> wrote in message
news:e42aTwW6JHA.1092@TK2MSFTNGP06.phx.gbl...
>I have a Windows XP SP3 system connected to a local ADSL Modem/Router which
>acts as the DHCP server. Other PCs attached to this router (XP and Vista)
>are working fine.
>
> The problem system successfully obtains and IP address from the router but
> does not communicate on the network. If I disable the connection and
> enable it again it obtains an address but still does not communicate. I
> tried resetting the TCP/IP stack (netsh int ip reset resetlog.txt) as
> described in KB299357. If I do that when I try releasing and renewing the
> IP address using ipconfig I get an error message that a file was not
> found. If I then idable and enable the connection network operates.
>
> But, once the PC is rebooted I'm back to no network until I go through the
> reset, disbale, enable cycle.
>
> Any suggestions?
>
> --
> Richard F
>
>

"GTS" <x@y.net> wrote in message
news:ubsm2$d6JHA.4040@TK2MSFTNGP06.phx.gbl...
>I serviced a computer recently with very similar symptoms.  The problem
>turned out to be a failing NIC.   You might try a substitute even if just
>to eliminate the possibility.
> --
>
> "Richard F" <richardf@newsgroup.nospam> wrote in message
> news:e42aTwW6JHA.1092@TK2MSFTNGP06.phx.gbl...
>>I have a Windows XP SP3 system connected to a local ADSL Modem/Router
>>which acts as the DHCP server. Other PCs attached to this router (XP and
>>Vista) are working fine.
>>
>> The problem system successfully obtains and IP address from the router
>> but does not communicate on the network. If I disable the connection and
>> enable it again it obtains an address but still does not communicate. I
>> tried resetting the TCP/IP stack (netsh int ip reset resetlog.txt) as
>> described in KB299357. If I do that when I try releasing and renewing the
>> IP address using ipconfig I get an error message that a file was not
>> found. If I then idable and enable the connection network operates.
>>
>> But, once the PC is rebooted I'm back to no network until I go through
>> the reset, disbale, enable cycle.
>>
>> Any suggestions?
>>
>> --
>> Richard F
>>
>>
>