new DSL, exception processing message

30 Jun 2009 12:39 AM

mom

I just installed DSl from Quest and keep getting an exception processing
message , C0000013 parameters 75b6bf7c 4 75b6bf7c 75b6bf7c and it wants the
CD inserted. I've tried running through the CD again but I still get the
message. It ask to Retry, Cancel, or Continue. Any of them gets rid of the
window, but in a while its back. Any ideas how to resolve the problem?

30 Jun 2009 3:28 PM

Anteaus

-Is this a USB modem? If so, drill a hole in it so it can be screwed to the
floor.
It will then serve as a doorstop. Which is about its only useful purpose.

Seriously, these USB modems are nothing but trouble, especially with the
drivers causing crashes and bluescreens. An Ethernet (or wireless)
modem/router unit is what you need.

Ethernet routers need no drivers, just connect to a LAN port (which almost
every PC has these days) configure via a browser, and use.

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"mom" wrote:

> I just installed DSl from Quest and keep getting an exception processing
> message , C0000013 parameters 75b6bf7c 4 75b6bf7c 75b6bf7c and it wants the
> CD inserted. I've tried running through the CD again but I still get the
> message. It ask to Retry, Cancel, or Continue. Any of them gets rid of the
> window, but in a while its back. Any ideas how to resolve the problem?

30 Jun 2009 6:27 PM

mom

It is an Ethernet conection.

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"Anteaus" wrote:

>
> -Is this a USB modem? If so, drill a hole in it so it can be screwed to the
> floor.
> It will then serve as a doorstop. Which is about its only useful purpose.
>
> Seriously, these USB modems are nothing but trouble, especially with the
> drivers causing crashes and bluescreens. An Ethernet (or wireless)
> modem/router unit is what you need.
>
> Ethernet routers need no drivers, just connect to a LAN port (which almost
> every PC has these days) configure via a browser, and use.
>
> "mom" wrote:
>
> > I just installed DSl from Quest and keep getting an exception processing
> > message , C0000013 parameters 75b6bf7c 4 75b6bf7c 75b6bf7c and it wants the
> > CD inserted. I've tried running through the CD again but I still get the
> > message. It ask to Retry, Cancel, or Continue. Any of them gets rid of the
> > window, but in a while its back. Any ideas how to resolve the problem?

30 Jun 2009 8:07 PM

Lem

mom wrote:

> I just installed DSl from Quest and keep getting an exception processing
> message , C0000013 parameters 75b6bf7c 4 75b6bf7c 75b6bf7c and it wants the
> CD inserted. I've tried running through the CD again but I still get the
> message. It ask to Retry, Cancel, or Continue. Any of them gets rid of the
> window, but in a while its back. Any ideas how to resolve the problem?

What CD are you trying to use? Generally, you shouldn't need to use the
"connection software" supplied by your ISP.

What are you trying to do when you get the "exception processing
message"? And what is the text that comes with the message?

See if any of these suggestions help:
http://wiki.answers.com/Q/How_do_I_remove_exception_processing_message_c0000013_parameters_75b6bf7c4

--
Lem -- MS-MVP

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm

9 Jul 2009 5:15 AM

mom

The CD is the installation disk that Quest sent me. The exception message
pops up right after booting up and any time randomly after that. The only
text is what I stated in my first message. I tried the wiki answers you
posted. Clearing the List didn't work. I don't have QuickTime. My A: floppy
seems to be working fine. I haven't been using any usb or photo sticks, but I
have down loaded pictures from a new camera. How do you turn off Windows
indexing? I don't have a realtek audio device. I upgraded my Norton last
December. I'm not sure what usb pereph. are. I do have 2 hard drives and the
event viewer has shown some warning and error messages for the older drive,
something to do with a paging opperation. My system restore is also not
working. I've 10 different event ID #s but haven't had time to check them out
yet.

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"Lem" wrote:

> mom wrote:
> > I just installed DSl from Quest and keep getting an exception processing
> > message , C0000013 parameters 75b6bf7c 4 75b6bf7c 75b6bf7c and it wants the
> > CD inserted. I've tried running through the CD again but I still get the
> > message. It ask to Retry, Cancel, or Continue. Any of them gets rid of the
> > window, but in a while its back. Any ideas how to resolve the problem?
>
> What CD are you trying to use? Generally, you shouldn't need to use the
> "connection software" supplied by your ISP.
>
> What are you trying to do when you get the "exception processing
> message"? And what is the text that comes with the message?
>
> See if any of these suggestions help:
> http://wiki.answers.com/Q/How_do_I_remove_exception_processing_message_c0000013_parameters_75b6bf7c4
>
> --
> Lem -- MS-MVP
>
> To the moon and back with 2K words of RAM and 36K words of ROM.
> http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
> http://history.nasa.gov/afj/compessay.htm
>

30 Jun 2009 9:00 PM

Jack-MVP

Hi
First find from Quest what type of Device you are connected to.
It can be straight Bridge Modem, or combo Modem/Router.
Each has a different procedure to connect to, and in most cases it can be
done manually No need for CD at all.
Quest should have the info pertaining to your specific contract.
Jack (MS, MVP-Networking)

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"mom" <m**@discussions.microsoft.com> wrote in message
news:4DD60F5C-CF2A-470D-807A-5BCC4E537175@microsoft.com...
>I just installed DSl from Quest and keep getting an exception processing
> message , C0000013 parameters 75b6bf7c 4 75b6bf7c 75b6bf7c and it wants
> the
> CD inserted. I've tried running through the CD again but I still get the
> message. It ask to Retry, Cancel, or Continue. Any of them gets rid of the
> window, but in a while its back. Any ideas how to resolve the problem?