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Unable to open printerWe recently installed a new Westel DSL modem/router in our LAN, and for some
reason, I am no longer able to connect to our printer when I am connected wireless (I used to be able). Other computers in the office do not have that problem. When I connect directly to the router, I CAN open the printer. Hi
Without providing accurate information about the topology of the Network, Hardware, and actual use it is impossible to solve such a problem. As a long shot guess. Adding a DSL Modem should not affect the Network. Adding a second Router (DSL Modem/Router combo) could. If you have two Routers (whether software, or hardware) a double NAT is created and the network is separated into two network, or and IP's subnet confusion. Depending on your topology one Router might need to be configured as a Switch if it a wire only Router, or as a Switch with an access point if it is a Wireless Router. Here how, http://www.ezlan.net/router_AP.html Jack (MVP-Networking). Show quoteHide quote "Bob" <B**@discussions.microsoft.com> wrote in message news:071E5DF5-0AAE-43F2-82D8-8729BAE3CEC2@microsoft.com... > We recently installed a new Westel DSL modem/router in our LAN, and for > some > reason, I am no longer able to connect to our printer when I am connected > wireless (I used to be able). Other computers in the office do not have > that > problem. When I connect directly to the router, I CAN open the printer. There's only 1 router. There was a problem with the existing modem and
router. The thing that puzzles me, is that everything works when I'm directly connected. When I'm wireless, I can do everything except open the printer. I have to assume, then, that it has something to do with a network setting, specific to wireless. I was unable to see the printer properties. I even tried removing the printer, then adding it, but couldn't. As soon as I connected the DSL cable to my computer, I as able to add the printer and use it., but still can't open it when I'm wirless. Show quoteHide quote "Jack (MVP-Networking)." wrote: > Hi > Without providing accurate information about the topology of the Network, > Hardware, and actual use it is impossible to solve such a problem. > As a long shot guess. Adding a DSL Modem should not affect the Network. > Adding a second Router (DSL Modem/Router combo) could. > If you have two Routers (whether software, or hardware) a double NAT is > created and the network is separated into two network, or and IP's subnet > confusion. > Depending on your topology one Router might need to be configured as a > Switch if it a wire only Router, or as a Switch > with an access point if it is a Wireless Router. > Here how, http://www.ezlan.net/router_AP.html > Jack (MVP-Networking). > > "Bob" <B**@discussions.microsoft.com> wrote in message > news:071E5DF5-0AAE-43F2-82D8-8729BAE3CEC2@microsoft.com... > > We recently installed a new Westel DSL modem/router in our LAN, and for > > some > > reason, I am no longer able to connect to our printer when I am connected > > wireless (I used to be able). Other computers in the office do not have > > that > > problem. When I connect directly to the router, I CAN open the printer. > > > Hi
What type of printer, and what it is connected to (computer attached printer, Network printer)? What I am Wireless means? All computer Wireless? The Computer with the printer becomes Wireless? Wireless Printer server? Laptop that tries to access stand alone printer, or printer connected to a wired computer? What is the Wireless source and configuration? Wireless Router? Access Point? What it is connected to? You are very familiar with your system. Try to step back and take a look, it is not possible from your posts to figure out what you specifically have and how it is connected. Jack (MVP-Networking). Show quoteHide quote "Bob" <B**@discussions.microsoft.com> wrote in message news:5C0281D4-1218-4A35-8BD2-0C2BA4EF79F0@microsoft.com... > There's only 1 router. There was a problem with the existing modem and > router. The thing that puzzles me, is that everything works when I'm > directly connected. When I'm wireless, I can do everything except open > the > printer. I have to assume, then, that it has something to do with a > network > setting, specific to wireless. I was unable to see the printer > properties. > I even tried removing the printer, then adding it, but couldn't. As soon > as > I connected the DSL cable to my computer, I as able to add the printer and > use it., but still can't open it when I'm wirless. > "Jack (MVP-Networking)." wrote: > >> Hi >> Without providing accurate information about the topology of the Network, >> Hardware, and actual use it is impossible to solve such a problem. >> As a long shot guess. Adding a DSL Modem should not affect the Network. >> Adding a second Router (DSL Modem/Router combo) could. >> If you have two Routers (whether software, or hardware) a double NAT is >> created and the network is separated into two network, or and IP's subnet >> confusion. >> Depending on your topology one Router might need to be configured as a >> Switch if it a wire only Router, or as a Switch >> with an access point if it is a Wireless Router. >> Here how, http://www.ezlan.net/router_AP.html >> Jack (MVP-Networking). >> >> "Bob" <B**@discussions.microsoft.com> wrote in message >> news:071E5DF5-0AAE-43F2-82D8-8729BAE3CEC2@microsoft.com... >> > We recently installed a new Westel DSL modem/router in our LAN, and >> > for >> > some >> > reason, I am no longer able to connect to our printer when I am >> > connected >> > wireless (I used to be able). Other computers in the office do not >> > have >> > that >> > problem. When I connect directly to the router, I CAN open the >> > printer. >> >> >> Its a Network printer. When I say wireless, I am connecting to the Network
via a wireless network card. I can also connect using the ethernet cable connected t o our Router. Nothing has changed (same computer, same printer), except for the modem/router, and everything works when I connect via the ethernet cable. Show quoteHide quote "Jack (MVP-Networking)." wrote: > Hi > What type of printer, and what it is connected to (computer attached > printer, Network printer)? > What I am Wireless means? All computer Wireless? The Computer with the > printer becomes Wireless? Wireless Printer server? Laptop that tries to > access stand alone printer, or printer connected to a wired computer? What > is the Wireless source and configuration? Wireless Router? Access Point? > What it is connected to? > You are very familiar with your system. Try to step back and take a look, it > is not possible from your posts to figure out what you specifically have and > how it is connected. > Jack (MVP-Networking). > > "Bob" <B**@discussions.microsoft.com> wrote in message > news:5C0281D4-1218-4A35-8BD2-0C2BA4EF79F0@microsoft.com... > > There's only 1 router. There was a problem with the existing modem and > > router. The thing that puzzles me, is that everything works when I'm > > directly connected. When I'm wireless, I can do everything except open > > the > > printer. I have to assume, then, that it has something to do with a > > network > > setting, specific to wireless. I was unable to see the printer > > properties. > > I even tried removing the printer, then adding it, but couldn't. As soon > > as > > I connected the DSL cable to my computer, I as able to add the printer and > > use it., but still can't open it when I'm wirless. > > "Jack (MVP-Networking)." wrote: > > > >> Hi > >> Without providing accurate information about the topology of the Network, > >> Hardware, and actual use it is impossible to solve such a problem. > >> As a long shot guess. Adding a DSL Modem should not affect the Network. > >> Adding a second Router (DSL Modem/Router combo) could. > >> If you have two Routers (whether software, or hardware) a double NAT is > >> created and the network is separated into two network, or and IP's subnet > >> confusion. > >> Depending on your topology one Router might need to be configured as a > >> Switch if it a wire only Router, or as a Switch > >> with an access point if it is a Wireless Router. > >> Here how, http://www.ezlan.net/router_AP.html > >> Jack (MVP-Networking). > >> > >> "Bob" <B**@discussions.microsoft.com> wrote in message > >> news:071E5DF5-0AAE-43F2-82D8-8729BAE3CEC2@microsoft.com... > >> > We recently installed a new Westel DSL modem/router in our LAN, and > >> > for > >> > some > >> > reason, I am no longer able to connect to our printer when I am > >> > connected > >> > wireless (I used to be able). Other computers in the office do not > >> > have > >> > that > >> > problem. When I connect directly to the router, I CAN open the > >> > printer. > >> > >> > >> > > > Hi
Hopefully the Network printer is configured with static IP? I assume that the Wireless computer is working wireless otherwise, and you can exchange files with other computers through the Wireless. Do you check that the Printer's IP and the Wireless ' computer IP, and the IPs are on the same subnet? Did you try to connect to the printer using UNC. Jack (MVP-Networking). Show quoteHide quote "Bob" <B**@discussions.microsoft.com> wrote in message news:9C6EBCAA-B9EB-4B83-B44E-A5DF96DA64C3@microsoft.com... > Its a Network printer. When I say wireless, I am connecting to the > Network > via a wireless network card. I can also connect using the ethernet cable > connected t > o our Router. Nothing has changed (same computer, same printer), except > for > the modem/router, and everything works when I connect via the ethernet > cable. > "Jack (MVP-Networking)." wrote: > >> Hi >> What type of printer, and what it is connected to (computer attached >> printer, Network printer)? >> What I am Wireless means? All computer Wireless? The Computer with the >> printer becomes Wireless? Wireless Printer server? Laptop that tries to >> access stand alone printer, or printer connected to a wired computer? >> What >> is the Wireless source and configuration? Wireless Router? Access Point? >> What it is connected to? >> You are very familiar with your system. Try to step back and take a look, >> it >> is not possible from your posts to figure out what you specifically have >> and >> how it is connected. >> Jack (MVP-Networking). >> >> "Bob" <B**@discussions.microsoft.com> wrote in message >> news:5C0281D4-1218-4A35-8BD2-0C2BA4EF79F0@microsoft.com... >> > There's only 1 router. There was a problem with the existing modem and >> > router. The thing that puzzles me, is that everything works when I'm >> > directly connected. When I'm wireless, I can do everything except open >> > the >> > printer. I have to assume, then, that it has something to do with a >> > network >> > setting, specific to wireless. I was unable to see the printer >> > properties. >> > I even tried removing the printer, then adding it, but couldn't. As >> > soon >> > as >> > I connected the DSL cable to my computer, I as able to add the printer >> > and >> > use it., but still can't open it when I'm wirless. >> > "Jack (MVP-Networking)." wrote: >> > >> >> Hi >> >> Without providing accurate information about the topology of the >> >> Network, >> >> Hardware, and actual use it is impossible to solve such a problem. >> >> As a long shot guess. Adding a DSL Modem should not affect the >> >> Network. >> >> Adding a second Router (DSL Modem/Router combo) could. >> >> If you have two Routers (whether software, or hardware) a double NAT >> >> is >> >> created and the network is separated into two network, or and IP's >> >> subnet >> >> confusion. >> >> Depending on your topology one Router might need to be configured as a >> >> Switch if it a wire only Router, or as a Switch >> >> with an access point if it is a Wireless Router. >> >> Here how, http://www.ezlan.net/router_AP.html >> >> Jack (MVP-Networking). >> >> >> >> "Bob" <B**@discussions.microsoft.com> wrote in message >> >> news:071E5DF5-0AAE-43F2-82D8-8729BAE3CEC2@microsoft.com... >> >> > We recently installed a new Westel DSL modem/router in our LAN, and >> >> > for >> >> > some >> >> > reason, I am no longer able to connect to our printer when I am >> >> > connected >> >> > wireless (I used to be able). Other computers in the office do not >> >> > have >> >> > that >> >> > problem. When I connect directly to the router, I CAN open the >> >> > printer. >> >> >> >> >> >> >> >> >> Bob any chance your experiencing this on an IBM computer? It sounds like a
problem with a Program IBM calls ThinkVantage Access connections. IBM notebooks come with software that's suppose to make connections easier, and also allows one to configure how their computer works based on location. ThinkVantage will by default disable sharing when connected wirelessly and enable it when connected by wire. Your computer may have a program like this that based on how you are connected determines what services are available. -- Show quoteHide quoteDavid Hettel Please post any reply as a follow-up message in the news group for everyone to see. I'm sorry, but I don't answer questions addressed directly to me in E-mail or news groups. Microsoft Most Valuable Professional Program http://mvp.support.microsoft.com DISCLAIMER: This posting is provided "AS IS" with no warranty of any kind, either expressed or implied, made in relation to the accuracy, reliability or content of this post. The author shall not be liable for any direct, indirect, incidental or consequential damages arising out of the use of, or inability to use, information or opinions expressed in this post and confers no rights. "Bob" <B**@discussions.microsoft.com> wrote in message news:5C0281D4-1218-4A35-8BD2-0C2BA4EF79F0@microsoft.com... > There's only 1 router. There was a problem with the existing modem and > router. The thing that puzzles me, is that everything works when I'm > directly connected. When I'm wireless, I can do everything except open > the > printer. I have to assume, then, that it has something to do with a > network > setting, specific to wireless. I was unable to see the printer > properties. > I even tried removing the printer, then adding it, but couldn't. As soon > as > I connected the DSL cable to my computer, I as able to add the printer and > use it., but still can't open it when I'm wirless. > "Jack (MVP-Networking)." wrote: > >> Hi >> Without providing accurate information about the topology of the Network, >> Hardware, and actual use it is impossible to solve such a problem. >> As a long shot guess. Adding a DSL Modem should not affect the Network. >> Adding a second Router (DSL Modem/Router combo) could. >> If you have two Routers (whether software, or hardware) a double NAT is >> created and the network is separated into two network, or and IP's subnet >> confusion. >> Depending on your topology one Router might need to be configured as a >> Switch if it a wire only Router, or as a Switch >> with an access point if it is a Wireless Router. >> Here how, http://www.ezlan.net/router_AP.html >> Jack (MVP-Networking). >> >> "Bob" <B**@discussions.microsoft.com> wrote in message >> news:071E5DF5-0AAE-43F2-82D8-8729BAE3CEC2@microsoft.com... >> > We recently installed a new Westel DSL modem/router in our LAN, and >> > for >> > some >> > reason, I am no longer able to connect to our printer when I am >> > connected >> > wireless (I used to be able). Other computers in the office do not >> > have >> > that >> > problem. When I connect directly to the router, I CAN open the >> > printer. >> >> >> No, the computer I'm using is a Dell Notebook. Its the same one I've been
using for three years in the same office. Show quoteHide quote "David Hettel" wrote: > Bob any chance your experiencing this on an IBM computer? It sounds like a > problem with a Program IBM calls ThinkVantage Access connections. IBM > notebooks come with software that's suppose to make connections easier, and > also allows one to configure how their computer works based on location. > ThinkVantage will by default disable sharing when connected wirelessly and > enable it when connected by wire. Your computer may have a program like this > that based on how you are connected determines what services are available. > > -- > David Hettel > > Please post any reply as a follow-up message in the news group for everyone > to see. I'm sorry, but I don't answer questions addressed directly to me in > E-mail or news groups. > > Microsoft Most Valuable Professional Program > http://mvp.support.microsoft.com > > DISCLAIMER: This posting is provided "AS IS" with no warranty of any kind, > either expressed or implied, made in relation to the accuracy, reliability > or content of this post. The author shall not be liable for any direct, > indirect, incidental or consequential damages arising out of the use of, or > inability to use, information or opinions expressed in this post and confers > no rights. > > > > "Bob" <B**@discussions.microsoft.com> wrote in message > news:5C0281D4-1218-4A35-8BD2-0C2BA4EF79F0@microsoft.com... > > There's only 1 router. There was a problem with the existing modem and > > router. The thing that puzzles me, is that everything works when I'm > > directly connected. When I'm wireless, I can do everything except open > > the > > printer. I have to assume, then, that it has something to do with a > > network > > setting, specific to wireless. I was unable to see the printer > > properties. > > I even tried removing the printer, then adding it, but couldn't. As soon > > as > > I connected the DSL cable to my computer, I as able to add the printer and > > use it., but still can't open it when I'm wirless. > > "Jack (MVP-Networking)." wrote: > > > >> Hi > >> Without providing accurate information about the topology of the Network, > >> Hardware, and actual use it is impossible to solve such a problem. > >> As a long shot guess. Adding a DSL Modem should not affect the Network. > >> Adding a second Router (DSL Modem/Router combo) could. > >> If you have two Routers (whether software, or hardware) a double NAT is > >> created and the network is separated into two network, or and IP's subnet > >> confusion. > >> Depending on your topology one Router might need to be configured as a > >> Switch if it a wire only Router, or as a Switch > >> with an access point if it is a Wireless Router. > >> Here how, http://www.ezlan.net/router_AP.html > >> Jack (MVP-Networking). > >> > >> "Bob" <B**@discussions.microsoft.com> wrote in message > >> news:071E5DF5-0AAE-43F2-82D8-8729BAE3CEC2@microsoft.com... > >> > We recently installed a new Westel DSL modem/router in our LAN, and > >> > for > >> > some > >> > reason, I am no longer able to connect to our printer when I am > >> > connected > >> > wireless (I used to be able). Other computers in the office do not > >> > have > >> > that > >> > problem. When I connect directly to the router, I CAN open the > >> > printer. > >> > >> > >> > > I guess what I was trying to ask, is it possible that when you installed the
new wireless/modem/router you had to "create" a new connection, and this new connection is configured different than the wired connection? If you are simply using Windows XP to connect wirelessly then this is unlikely. If the card is built into your Dell and you are using the Dell software it's a possibility. The other option that I see is that the Westel is blocking ports on the wireless connection that it's not on the wired connection. Basically it's a security setting somewhere and not a software issues. You can use the printer when using the wired port, that says to me the software is installed correctly, you can't when using a wireless connection. So it could be that you don't have a protocol installed on the wireless that you do on the wire. Have you gone to Network Connections and right clicked on the icon for your connection and compared on the properties page what the two devices use? That everything the wired connection uses, is also listed for the wireless connection? If these are the same, I believe it will be a setting within the Westel. -- Show quoteHide quoteDavid Hettel Please post any reply as a follow-up message in the news group for everyone to see. I'm sorry, but I don't answer questions addressed directly to me in E-mail or news groups. Microsoft Most Valuable Professional Program http://mvp.support.microsoft.com DISCLAIMER: This posting is provided "AS IS" with no warranty of any kind, either expressed or implied, made in relation to the accuracy, reliability or content of this post. The author shall not be liable for any direct, indirect, incidental or consequential damages arising out of the use of, or inability to use, information or opinions expressed in this post and confers no rights. "Bob" <B**@discussions.microsoft.com> wrote in message news:10E99EE2-1A82-4992-98EF-78B18C069FD9@microsoft.com... > No, the computer I'm using is a Dell Notebook. Its the same one I've been > using for three years in the same office. > > "David Hettel" wrote: > >> Bob any chance your experiencing this on an IBM computer? It sounds like >> a >> problem with a Program IBM calls ThinkVantage Access connections. IBM >> notebooks come with software that's suppose to make connections easier, >> and >> also allows one to configure how their computer works based on location. >> ThinkVantage will by default disable sharing when connected wirelessly >> and >> enable it when connected by wire. Your computer may have a program like >> this >> that based on how you are connected determines what services are >> available. >> >> -- >> David Hettel >> >> Please post any reply as a follow-up message in the news group for >> everyone >> to see. I'm sorry, but I don't answer questions addressed directly to me >> in >> E-mail or news groups. >> >> Microsoft Most Valuable Professional Program >> http://mvp.support.microsoft.com >> >> DISCLAIMER: This posting is provided "AS IS" with no warranty of any >> kind, >> either expressed or implied, made in relation to the accuracy, >> reliability >> or content of this post. The author shall not be liable for any direct, >> indirect, incidental or consequential damages arising out of the use of, >> or >> inability to use, information or opinions expressed in this post and >> confers >> no rights. >> >> >> >> "Bob" <B**@discussions.microsoft.com> wrote in message >> news:5C0281D4-1218-4A35-8BD2-0C2BA4EF79F0@microsoft.com... >> > There's only 1 router. There was a problem with the existing modem and >> > router. The thing that puzzles me, is that everything works when I'm >> > directly connected. When I'm wireless, I can do everything except open >> > the >> > printer. I have to assume, then, that it has something to do with a >> > network >> > setting, specific to wireless. I was unable to see the printer >> > properties. >> > I even tried removing the printer, then adding it, but couldn't. As >> > soon >> > as >> > I connected the DSL cable to my computer, I as able to add the printer >> > and >> > use it., but still can't open it when I'm wirless. >> > "Jack (MVP-Networking)." wrote: >> > >> >> Hi >> >> Without providing accurate information about the topology of the >> >> Network, >> >> Hardware, and actual use it is impossible to solve such a problem. >> >> As a long shot guess. Adding a DSL Modem should not affect the >> >> Network. >> >> Adding a second Router (DSL Modem/Router combo) could. >> >> If you have two Routers (whether software, or hardware) a double NAT >> >> is >> >> created and the network is separated into two network, or and IP's >> >> subnet >> >> confusion. >> >> Depending on your topology one Router might need to be configured as a >> >> Switch if it a wire only Router, or as a Switch >> >> with an access point if it is a Wireless Router. >> >> Here how, http://www.ezlan.net/router_AP.html >> >> Jack (MVP-Networking). >> >> >> >> "Bob" <B**@discussions.microsoft.com> wrote in message >> >> news:071E5DF5-0AAE-43F2-82D8-8729BAE3CEC2@microsoft.com... >> >> > We recently installed a new Westel DSL modem/router in our LAN, and >> >> > for >> >> > some >> >> > reason, I am no longer able to connect to our printer when I am >> >> > connected >> >> > wireless (I used to be able). Other computers in the office do not >> >> > have >> >> > that >> >> > problem. When I connect directly to the router, I CAN open the >> >> > printer. >> >> >> >> >> >> >> >> 
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